--- title: Analytics Reviews meta_title: 'Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Analytics works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4 scale: '5' date_modified: '2026-09-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

Analytics Reviews & Product Details

Top-Rated Alternatives

Talkdesk
Talkdesk
4.4/5(2,604)
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4.3/5(2,395)
CloudTalk
CloudTalk
4.4/5(1,938)
AS
Alok S.
Digital Marketing Manager
Computer Software
Small-Business (50 or fewer emp.)
"Direct and simple Understanding"
4.5/5
What do you like best about Analytics?

Analytics is fun to look through for secret trends and data. i can make better choices and acts by analyzing data, which is nice. Because it changes over time, analytics is both interesting and hard. Review collected by and hosted on G2.com.

What do you dislike about Analytics?

Analytics shouldn't take the place of thought. Review collected by and hosted on G2.com.

AA
Alex A.
Tech consultant
Small-Business (50 or fewer emp.)
"A very good tool to analyze a person that speaks"
5/5
What do you like best about Analytics?

give you good and accurate transcription of what is being said in text form. English analysis is the one that works best for now. it is fairly easy to use and we were able to implement it in our work method easily. We used it everytime we had to create a subtitle. Review collected by and hosted on G2.com.

What do you dislike about Analytics?

A little bit complicated to learn and to use. There is some mistakes sometimes but we can't seem to correct them. it would be good to add that feature. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Best for Website Performance Tracking Tool"
4.5/5
What do you like best about Analytics?

The nice part about this tool is that you can save all your website and app user data here, it has grown more advanced in data management, so you can generate good reports for your clients or business. Review collected by and hosted on G2.com.

What do you dislike about Analytics?

I hate that you can only apply 2 filters at a time to sort and analyze your data, which was previously possible. Unfiltered data is downloaded after adding a filter. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Mid-Market (51-1000 emp.)
"Analytics"
4/5
What do you like best about Analytics?

we can view the large amount of data in single page Review collected by and hosted on G2.com.

What do you dislike about Analytics?

for learning purpose it is more complicated Review collected by and hosted on G2.com.

There are not enough reviews of Analytics for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Talkdesk Logo
Talkdesk
4.4
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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
2
JustCall Logo
JustCall
4.3
(2,395)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
3
CloudTalk Logo
CloudTalk
4.4
(1,938)
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
4
NICE CXone Logo
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NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
5
Genesys Cloud CX Logo
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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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AI-powered communications that redefines customer engagement for modern teams.
7
Invoca Logo
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Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
8
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CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
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Dialpad Support Logo
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Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
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