--- title: Analytics Reviews meta_title: 'Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Analytics works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4 scale: '5' date_modified: '2026-04-02' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Analytics Reviews **Vendor:** Homisco **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 4 ## About Analytics Braxtel’s Contact Centre analytics is a powerful feature rich module that enables the visualisation and reporting on historical and realtime performance. Share live and interactive reports or dashboards on any Web-based platform, with an embeddable widget. Distribute your insights and content where it is needed for decision-making. ## Analytics Reviews ### 1. Direct and simple Understanding **Rating:** 4.5/5.0 stars **Reviewed by:** Alok S. | Digital Marketing Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Analytics?** Analytics is fun to look through for secret trends and data. i can make better choices and acts by analyzing data, which is nice. Because it changes over time, analytics is both interesting and hard. **What do you dislike about Analytics?** Analytics shouldn't take the place of thought. **What problems is Analytics solving and how is that benefiting you?** Analytics can help me figure out how people talk to my business. ### 2. A very good tool to analyze a person that speaks **Rating:** 5.0/5.0 stars **Reviewed by:** Alex A. | Tech consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Analytics?** give you good and accurate transcription of what is being said in text form. English analysis is the one that works best for now. it is fairly easy to use and we were able to implement it in our work method easily. We used it everytime we had to create a subtitle. **What do you dislike about Analytics?** A little bit complicated to learn and to use. There is some mistakes sometimes but we can't seem to correct them. it would be good to add that feature. **What problems is Analytics solving and how is that benefiting you?** It allows us to transcript voice to text and create subtitles for videos we're creating for our customers ### 3. Best for Website Perfomance Traking Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Analytics?** The nice part about this tool is that you can save all your website and app user data here, it has grown more advanced in data management, so you can generate good reposts for your clients or business. **What do you dislike about Analytics?** I hate that you can only apply 2 filters at a time to sort and analyze your data, which was previously possible. Unfiltered data is downloaded after adding a filter. **What problems is Analytics solving and how is that benefiting you?** Add the live visualization tracking feature to the user interface. ### 4. Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Analytics?** we can view the large amount of data in single page **What do you dislike about Analytics?** for learning purpose it is more complicated **What problems is Analytics solving and how is that benefiting you?** to show the business data to business usrs in friendly and efficient manner and it is easy to use for users - [View Analytics pricing details and edition comparison](https://www.g2.com/products/homisco-analytics/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+06%3A54%3A42+-0500&secure%5Bsession_id%5D=e3473a86-d47e-41a4-9633-9b1f77257b95&secure%5Btoken%5D=1343472f0ee02bfe3846742378e35f1acfcdd812f744864fc719ff7803211300&format=llm_user) ## Analytics Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection ## Top Analytics Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,362 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,812 reviews)