Customer.io
Customer.io is the leading customer engagement platform for product-led organizations. Engage users based on real behavior and build stronger customer relationships across email, SMS, push, in-app, and webhooks. Now with an intuitive AI agent that handles the repetitive work, your team can focus on timing, strategy, and getting more impact from every message.
Average Rating: 4.4/5.0
Total Reviews: 888
How Do G2 Users Rate Customer.io?
- Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
- Reporting: 7.5/10 (Category avg: 8.4/10)
- API Integration: 8.3/10 (Category avg: 8.6/10)
- Marketing Automation: 8.3/10 (Category avg: 8.8/10)
Who Is the Company Behind Customer.io?
- Seller: Customer.io
- Company Website:
- Year Founded: 2012
- HQ Location: Portland, OR
-
Twitter: @CustomerIO
4,948 Twitter followers -
LinkedIn® Page: www.linkedin.com
574 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: CEO, Product Manager
- Top Industries: Computer Software, Financial Services
- Company Size: 55% Small, 36% Medium
What Do G2 Reviewers Say About Customer.io?
AI-generated summary from verified user reviews
Pros
- Users praise the ease of use of Customer.io, highlighting its familiar UX/UI and seamless functionality.
- Users appreciate the automation capabilities of Customer.io, simplifying personalized marketing campaigns based on customer behavior.
- Users highlight the helpful customer support of Customer.io, enhancing their ease of use and overall experience.
- Users appreciate the versatile and powerful features of Customer.io, enhancing their email campaigns and marketing effectiveness.
- Users value the helpful support provided by Customer.io, enhancing their overall experience with the platform.
Cons
- Users find the learning curve steep, with challenges in reporting and product integration affecting usability.
- Users find the limited reporting capabilities of Customer.io frustrating, necessitating workarounds for deeper insights.
- Users find limited features in Customer.io, particularly lacking advanced analytics and specific performance insights for emails.
- Users find Customer.io to be not intuitive, struggling with its complex navigation and confusing segmentation features.
- Users desire more flexibility in organizing campaigns and face limitations that complicate workflow and usability.
What Are Recent G2 Reviews of Customer.io?
"Intuitive UI and a Game-Changing AI Agent"
Rating: 5.0/5.0 stars
— Janna-Luisa K.
"User-Friendly and Innovative with Excellent Support"
Rating: 5.0/5.0 stars
— Eleonora L.
What Are G2 Users Discussing About Customer.io?
- What is Customer.io used for? - 2 comments

