Privy Reviews & Product Details

It used to be a user friendly platform before its most recent update. Review collected by and hosted on G2.com.

Updates that impact templates and no notification provided to its users. An update was done and I lost so much of my work. My templates that I worked very hard to make, now useless according to a customer service representative. They advised me to create brand new templates. Unacceptable response. I will be seeking email services elsewhere. Review collected by and hosted on G2.com.

The customization and functionality are impressive for an app of this cost. You can handle pretty much anything a larger customer contact platform can do, but all within the Shopify dashboard. Review collected by and hosted on G2.com.

There are a couple of extra customizable features I would like to see, such as adding a custom font on a newsletter. Review collected by and hosted on G2.com.

They have a staff of real people available for help. Review collected by and hosted on G2.com.

I think that the font options are ugly. I hate having to add images to have nicer fonts. Review collected by and hosted on G2.com.

I started out using Privy for my pop-up to capture leads in multiple ways. Then decided to use them for email marketing. We set up automations, cart abadonement campaigns and weekly email campaigns.They have great customer service and sales support to assist in building out automations, if you want or need the help. I would highly recommend Privy! Review collected by and hosted on G2.com.

The only downside to Privy is the reporting. I wish there was more detailed reporting, especially when you want to dial in on what your email subs are clicking on, so you can deliver more of what they are interested in. Review collected by and hosted on G2.com.

Not only is the customer service amazing, but the increase in email signups and open rates is incredible! I love having a CSM to help me every step of the way. Review collected by and hosted on G2.com.

The Privy team is always working to fix little bugs here and there, but what service doesn't have small issues here and there? The important thing is they work hard to fix them ASAP! Review collected by and hosted on G2.com.

Privy is easy to navigate and create newsletters to send out to our customer base. Privy text has been easy to use as well, it's a fast way to send out messages to those who have signed up for text! Customer support is always helpful when I am having an issue, they respond fairly fast and get the job done. I like that there are ways to segment my emails as well, especially when I wanted to resend out a sale reminder, but didn't want to include those that have purchased in the last few days. Review collected by and hosted on G2.com.

I wish there were more creative and professional-looking template options for newsletters, they look very amateurish. Review collected by and hosted on G2.com.

Privy is a great tool for any business to have! My favorite things within the platform would be:

1. How easy it is to make updates

2. Their very helpful and attentive team

3. QBRs are THE BEST!

They know how to support you, make suggestions, and help set you up for success. Review collected by and hosted on G2.com.

I have not found to much not to like! I would say that if anything, have a more organized dashboard would be great, but outside of some minor organizational platform changes that meets our needs. Review collected by and hosted on G2.com.

Privy remains easy to use but does not let its ease of use keep it from being able to accomplish everything and more we expect from its promises. Review collected by and hosted on G2.com.

If I had to find something to dislike, it would be the layout, it takes a little bit to get adjusted to, but once you've adjusted, it all makes sense. Review collected by and hosted on G2.com.

Newsletter campaigns and the ability to create aesthetic pop-ups on your website shop. I like to use the column tools in the newsletter edits to add text and images to create compelling emails. Review collected by and hosted on G2.com.

The price depends on which subscription you choose and how many email sign-ups you have, so the bigger your brand grows, the cost does as well. That might be the only thing I dislike. Review collected by and hosted on G2.com.

I love the templates and how helpful customer service is. Review collected by and hosted on G2.com.

I feel like sometimes it can get a little confusing when setting up campaigns. It would be very helpful to have a how-to video tutorial to pop up on the task you would like to complete. Some of us are a little more challenged than others.

I also do not like that every time I create an email I have to add my social handles. It would be nice to have the automatically suggested like the Facebook one. Review collected by and hosted on G2.com.