# Best RCS Business Messaging Software - Page 3 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Rich communication services (RCS) business messaging software allows organizations to send dynamic and interactive messages that go far beyond standard [SMS marketing software](https://www.g2.com/categories/sms-marketing). RCS messages contain rich media such as carousels, videos, cards, high-resolution images, branded templates, and more, creating engaging messages that are delivered directly to consumers via their mobile devices. The RCS messaging protocol enables enhanced messaging experiences, offering opportunities for more advanced analytics to track message delivery, engagement, customer journeys, and conversions. Unlike SMS, RCS provides a branded and verified communication channel between businesses and consumers. To enable RCS business messaging (RBM), organizations must complete RCS agent registration and verification, a process managed by mobile carriers and approved verification authorities to confirm the business’s identity, brand information, and message content compliance. Once approved, messages are sent from a verified sender profile that displays brand identifiers such as names, logos, and checkmarks. This process ensures secure message delivery, builds consumer trust, and drives stronger engagement and long-term brand loyalty. These tools are commonly used by marketing teams to run promotional campaigns or create personalized customer journeys that encourage customers to engage and take action. Customer support teams also leverage RCS as a two-way messaging channel by employing RCS agents to interact with customers in real-time. RCS business messaging software works alongside other mobile communication tools, such as SMS marketing software, [mobile marketing software](https://www.g2.com/categories/mobile-marketing), [push notification software](https://www.g2.com/categories/push-notification), and [WhatsApp marketing software](https://www.g2.com/categories/whatsapp-marketing), serving as an additional [marketing automation](https://www.g2.com/categories/marketing-automation) channel. To qualify for inclusion in the Rich Communication Services (RCS) Business Messaging software category, a product must: - Deliver interactive, branded messaging that contains rich media (e.g., videos, cards, carousels, buttons, structured replies, etc.), providing an app-like experience beyond standard SMS - Provide companies with a customizable, branded, and verified sender business profile with a name, logo, and checkmark - Support transactional alerts (like reminders and notifications), promotional campaigns, and conversational RCS for two-way messaging - Offer real-time analytics and reports that track delivery, open rates, engagement, and conversion actions ## G2 Grid® for RCS Business Messaging Software ![G2 Grid® for RCS Business Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/rcs-business-messaging/grids.png?focus%5B%5D=88175&focus%5B%5D=74966&focus%5B%5D=62679&focus%5B%5D=2574) Highlighted products: Attentive, MSG91, Salesmsg, and Listrak. Underlying data: [Grid® JSON](https://www.g2.com/categories/rcs-business-messaging/grids.json?focus%5B%5D=attentive&focus%5B%5D=msg91&focus%5B%5D=salesmsg&focus%5B%5D=listrak) ## How Many RCS Business Messaging Software Products Does G2 Track? **Total Products under this Category:** 45 ### Category Stats (Jul 2026) - **Average Rating**: 4.57/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Clerk Chat (+0.37%) - Among all products in this category, Clerk Chat recorded the largest rating increase compared to last month *Last updated: July 23, 2026* ## How Does G2 Rank RCS Business Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,000+ Authentic Reviews - 45+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1011974&secure%5Bchosen_at%5D=2026-07-23T17%3A16%3A50Z&secure%5Bdisplayable_resource_id%5D=1379&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=18969&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18969&secure%5Bresource_id%5D=1011974&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Frcs-business-messaging%3Fpage%3D2&secure%5Btoken%5D=c4dddebc36aedd4b91bce75030d59cfc01b95b8a1235e4b58036222c23832534&secure%5Burl%5D=https%3A%2F%2Fuserback.io%3Futm_source%3Dg2%26utm_medium%3Dmarketplace%26utm_campaign%3Dpaid&secure%5Burl_type%5D=custom_url) --- ## What Is RCS Business Messaging Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to RCS Business Messaging Software? - [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) - [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)