The G2 on Mtalkz

Mtalkz Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the responsive customer support at Mtalkz, highlighting their helpfulness and ability to resolve issues promptly. (4 mentions)

Users appreciate the easy setup of Mtalkz, allowing for smooth integration and excellent team support throughout the process. (2 mentions)

Users value the ease of use of Mtalkz, noting a simple account setup and API integration process. (1 mentions)

Users find the easy integrations of Mtalkz to be a straightforward process for setting up accounts and API connections. (1 mentions)

Users commend Mtalkz for their efficiency, citing exceptional support and a smooth integration process. (1 mentions)

Users occasionally experience messaging issues when sending SMS to large databases, but resolutions are typically swift. (1 mentions)

Users note the missing features in Mtalkz, such as a lack of OTP verification expiration settings. (1 mentions)

Top Pros or Advantages of Mtalkz

1. Customer Support

Users commend the responsive customer support at Mtalkz, highlighting their helpfulness and ability to resolve issues promptly.

See 4 mentions

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Ankit P.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best Email & SMS service providers"

What do you like about Mtalkz?

For the past 1.5 years, we have partnered with Mtalkz and utilized their Email and SMS solutions for customer outreach. Working with them has been enj

Siraj U.

Small-Business (50 or fewer emp.)

5.0/5

"The best sms service provider in the market."

What do you like about Mtalkz?

The best thing about Mtalkz is the team that they have in place. Anand and his team are always around to help out with any request that you would have

2. Easy Setup

Users appreciate the easy setup of Mtalkz, allowing for smooth integration and excellent team support throughout the process.

See 2 mentions

See Related User Reviews

Siraj U.

Small-Business (50 or fewer emp.)

5.0/5

"The best sms service provider in the market."

What do you like about Mtalkz?

The best thing about Mtalkz is the team that they have in place. Anand and his team are always around to help out with any request that you would have

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"BD has great response. Would be better if other departments have a good communication in English."

What do you like about Mtalkz?

Simple process to set up the account and integrate the API.

3. Ease of Use

Users value the ease of use of Mtalkz, noting a simple account setup and API integration process.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"BD has great response. Would be better if other departments have a good communication in English."

What do you like about Mtalkz?

Simple process to set up the account and integrate the API.

4. Easy Integrations

Users find the easy integrations of Mtalkz to be a straightforward process for setting up accounts and API connections.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"BD has great response. Would be better if other departments have a good communication in English."

What do you like about Mtalkz?

Simple process to set up the account and integrate the API.

5. Efficiency

Users commend Mtalkz for their efficiency, citing exceptional support and a smooth integration process.

See 1 mentions

See Related User Reviews

Siraj U.

Small-Business (50 or fewer emp.)

5.0/5

"The best sms service provider in the market."

What do you like about Mtalkz?

The best thing about Mtalkz is the team that they have in place. Anand and his team are always around to help out with any request that you would have

Top Cons or Disadvantages of Mtalkz

1. Messaging Issues

Users occasionally experience messaging issues when sending SMS to large databases, but resolutions are typically swift.

See 1 mentions

See Related User Reviews

Deepa M.

Small-Business (50 or fewer emp.)

5.0/5

"It was a Great Experience working with them!"

What do you dislike about Mtalkz?

The services were good, I only faced an issue while shooting sms at an extensive database, and it got resolved within minutes!

2. Missing Features

Users note the missing features in Mtalkz, such as a lack of OTP verification expiration settings.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"BD has great response. Would be better if other departments have a good communication in English."

What do you dislike about Mtalkz?

Not a red flag but would be better in providing some of the services. For eg. OTP verification API doesn't have duration limit / expiration time.

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Ankit P.

Search Engine Optimization Executive

Small-Business (50 or fewer emp.)

3/24/2023

"One of the best Email & SMS service providers"

5/5

What do you like best about Mtalkz?

For the past 1.5 years, we have partnered with Mtalkz and utilized their Email and SMS solutions for customer outreach. Working with them has been enjoyable due to their responsive team and prompt issue resolution. Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

We have been collaborating with them for the past 1.5 years and have not encountered any issues or complaints thus far!" Review collected by and hosted on G2.com.

What problems is Mtalkz solving and how is that benefiting you?

With the help of Mtalkz, we were able to boost customer engagement and retention as they helped us to execute timely delivery and alerts campaigns related to our shipment via and SMS. Their technical support team has been excellent to work with, providing assistance from pre-launch to post-launch and being available whenever needed. Review collected by and hosted on G2.com.

Siraj U.

Product Marketing Manager

Small-Business (50 or fewer emp.)

7/12/2022

"The best sms service provider in the market."

5/5

What do you like best about Mtalkz?

The best thing about Mtalkz is the team that they have in place. Anand and his team are always around to help out with any request that you would have. Very approachable and always going the extra mile to help you in the best possible way. The entire switch to DLT was managed very well by the team and was available at every step to guide us on what needed to be done. Integrating with Mtalkz was also super smooth. The user interface is also something that the team has tried to keep as simple as possible. Would definitely recommend Mtalkz over the other options available in the market. Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

Nothing to dislike here, as I mentioned above the team and the service is top-notch. Even in case of any issues or downtimes, there are proper updates shared with efforts taken to resolve any issues at the earliest. Review collected by and hosted on G2.com.

Recommendations to others considering Mtalkz:

Definitely go for it, the product and service both are amazing. Review collected by and hosted on G2.com.

What problems is Mtalkz solving and how is that benefiting you?

SMS is a core requirement for our business wherein it's used at the time of user account verification and also for marketing purposes. With the integration solutions available both of these are automated and run seamlessly. Review collected by and hosted on G2.com.

Jatin S.

Financial Analyst

Mid-Market (51-1000 emp.)

12/27/2022

"HAD A GREAT EXPERIENCE WHILE INTEGRATING WHATSAPP CHATBOTS!!"

5/5

What do you like best about Mtalkz?

The support team is the backbone of the business, and Mtalkz has the best Tech Support team to tackle customer needs, as Shivam helped even after he was traveling for some personal work. These small things make a brand stand out from others; best wishes to all the team! Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

As such, there’s nothing to dislike about Mtalkz; as I already said, they have the best team to handle their clients without letting them feel unwanted. Review collected by and hosted on G2.com.

MANJEET K.

Accountant Executive

Mid-Market (51-1000 emp.)

12/22/2022

"ONE OF THE BEST SMS SERVICE PROVIDERS"

5/5

What do you like best about Mtalkz?

- One of my friends recommended me to Try Mtalkz SMS API services once, and I must say they had excellent client handling. The effort they put into individual clients is remarkable, I had a great experience working with them. In my opinion, Bulk SMS service is what they should be known for in the industry! Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

As a customer, I have no such dislikes to date, and I am very confident about the future too. Review collected by and hosted on G2.com.

Deepa M.

Deputy Manager Service Quality

Small-Business (50 or fewer emp.)

1/6/2023

"It was a Great Experience working with them!"

5/5

What do you like best about Mtalkz?

We've used their Bulk SMS services for our organization to shoot transactional and promotional sms to our users. Must say they have great tech to support their client 24/7! Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

The services were good, I only faced an issue while shooting sms at an extensive database, and it got resolved within minutes! Review collected by and hosted on G2.com.

Manish C.

CEO

Small-Business (50 or fewer emp.)

7/19/2022

"Automation is another name for Mtalkz"

5/5

What do you like best about Mtalkz?

Exciting range of solutions snd services at one place Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

From Service to support, I like everything about Mtalkz Review collected by and hosted on G2.com.

Jyoti S.

Marketing

Small-Business (50 or fewer emp.)

6/14/2022

"Mtalkz has been an absolute pleasure to work with for all SMS needs"

4.5/5

What do you like best about Mtalkz?

They have been one of the best support service. When DLT came it is very difficult to start the messaging services but they helped me from start to end. They did a great job.

Also I'm using their SMS Services for Transactional purpose It's really fast. Mostly their SMS delivers in 3 to 10 secs it is really super fast. Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

Nothing to my mind but one thing they can do it to make UI more visually appealing. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/12/2022

"BD has great response. Would be better if other departments have a good communication in English."

4/5

What do you like best about Mtalkz?

Simple process to set up the account and integrate the API. Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

Not a red flag but would be better in providing some of the services. For eg. OTP verification API doesn't have duration limit / expiration time. Review collected by and hosted on G2.com.

Recommendations to others considering Mtalkz:

Can concentrate on developing well-versed individuals in terms of English Communication is a must.

The BD team is very supportive and approachable.

The SMS API is good and can be improved as per current requirements.

The MTalkz analytics feature in the web portal must be enhanced and the current one looks very basic but still serves purpose. Review collected by and hosted on G2.com.

What problems is Mtalkz solving and how is that benefiting you?

SMS API is useful and they need to be improve on providing an Omni channel service Review collected by and hosted on G2.com.

Shambhavi f.

EA to CEO

Small-Business (50 or fewer emp.)

7/8/2022

"Good service. High deliverability."

4/5

What do you like best about Mtalkz?

Technical support team is quite quick in response. Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

automation needed for credits which gets finished and their is no alert for the person to know the same Review collected by and hosted on G2.com.

Ravi K.

AM Performance Marketing

Mid-Market (51-1000 emp.)

3/29/2022

"Sharing my experience forMtalkz"

5/5

What do you like best about Mtalkz?

Last few months I am working with Mtalkz and it’s been a great experience for me in terms of SMS delivery and seeing the analytics part of the campaign the best thing which I love is supporting to getting template approval, dashboard, or if related to the business side. Thanks to team Mtalkz for your support. Review collected by and hosted on G2.com.

What do you dislike about Mtalkz?

I have used and it's pretty well nothing we have to say dislike. Review collected by and hosted on G2.com.