rater8 Reviews & Product Details

I love how rater8 takes care of our online reputation management so I don't have to think about it. It's very reliable and efficiently distributes patient feedback across all relevant rating platforms, which is incredibly helpful. The platform is user-friendly and allows me to easily run reports and share feedback with individual providers. The customer service is extraordinary, especially from my business development contacts, Jen Marcos and Nicole Dredger, who have exceptional knowledge of the system. Additionally, setting up rater8 was extremely streamlined and nearly flawless, which made the process simple and effective. Review collected by and hosted on G2.com.

I think the only slight issue, which isn't really a rater8 thing, is making sure that from a Google My Business page standpoint, we are uploading them to rater8 in a timely fashion as we onboard new providers each month. So I don't really see it as much room for improvement on rater8's part. Review collected by and hosted on G2.com.

support is fairly quick with status responses Review collected by and hosted on G2.com.

The application is not specifically user friendly. We have multiple staff that do/could utilize the application, but training is not offered and the application can be difficult to navigate. Review collected by and hosted on G2.com.

From our first introduction through execution and implementation, the engagement has been consistently professional and genuinely delightful. Review collected by and hosted on G2.com.

There’s nothing I dislike about rater8. Our organization is unique, but Brittney, Madison, and the team worked closely with us to design a user experience architecture that fits our business model. Review collected by and hosted on G2.com.

I really like how quickly their support team responds when we have a question or problem. I also really enjoy working with our Client Success Manager Madison! She is so helpful! Review collected by and hosted on G2.com.

It's not a dislike- our practice just wishes we could add a "how did you hear about us" question to the review email. No complaints at all we love working with Rater8! Review collected by and hosted on G2.com.

The customer service and support. They are always quick to respond to inquiries and provide updates in a timely manner as well as resolution. Review collected by and hosted on G2.com.

Sometimes it is a little challenging to know where to find specific data or reports. Review collected by and hosted on G2.com.

I like rater8's very clear and appealing presentation with a lot of details and statistics. I can easily pull statistics for each provider, clinic, and the organization as a whole. I also receive numbers and real patients' feedback. The initial setup of rater8 was smooth and efficient. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The dashboard and analytical information that it compiles from the reviews Review collected by and hosted on G2.com.

Limited ability to add questions like, 'how did you hear about us'. there seems to be limits on the custimization. Review collected by and hosted on G2.com.

A few of our Google Business ratings were at 3.0, and now all 42 of our listings are 4.7 or above! Madison has been an amazing resource for us! We had a lot to learn when we first signed up with Rater8 and she never made us feel like we were asking a "dumb" question. She has helped us in claiming our Google listings, understanding the data, and making decisions to help us improve our online reputation. Review collected by and hosted on G2.com.

New technology is always time consuming to learn at first. Only a few weeks in, and we found it quick and easy to navigate the Rater8 site. Review collected by and hosted on G2.com.

Great customer support. Lots of features that are really helpful. We are getting exactly what we need. Review collected by and hosted on G2.com.

I don't have anything at this time. All is well. Review collected by and hosted on G2.com.

Their system is easy to use and I like how the low ratings are emailed to us so we know what is going on. We have also had two great reps managing us now. First we had Austin who was just a pleasure to work with and now we have Madison, she is also a pleasure. Review collected by and hosted on G2.com.

Nothing. I am not sure why I cannot move forward with this survey unless I write something here, we have no dislikes. Review collected by and hosted on G2.com.