# rater8 Reviews **Vendor:** rater8 **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 116 ## About rater8 Unlock unparalleled visibility and sustainable growth for your practice with the rater8 Visibility Engine (raVE), the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving practice revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, practices can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your practice from invisible to in-demand with rater8. ## rater8 Pros & Cons **What users like:** - Users find Rater8 **easy to use** , appreciating seamless integration and effective support enhancing their experience. (21 reviews) - Users commend the **phenomenal customer support** of Rater8, highlighting their timely and helpful assistance throughout the process. (13 reviews) - Users celebrate the **remarkable increase in reviews** with Rater8, enhancing reputation and maintaining control over feedback processes. (12 reviews) - Users highlight Rater8's **comprehensive review integration** , leading to significant improvements in review volume and reputation. (10 reviews) - Users value Rater8 for its **effective review management** , significantly improving online reputation and patient engagement. (9 reviews) - Helpful (7 reviews) - Professionalism (5 reviews) - Reporting (5 reviews) - Dashboard Usability (4 reviews) - Educational Resources (4 reviews) **What users dislike:** - Users find the **limitations in review tracking** and response automation frustrating, impacting their overall review management experience. (3 reviews) - Users find rater8's interface **not user-friendly** , often struggling to navigate tabs and dropdowns after a break. (2 reviews) - Users find **difficult navigation** challenging, making it hard to reacquaint themselves with tabs and features after a break. (1 reviews) - Users find rater8 to be **expensive** as it's a standalone service with higher pricing than integrated options. (1 reviews) - Users find the **inadequate reporting** feature limits their ability to track reviews and address issues effectively. (1 reviews) - Incomplete Data (1 reviews) - Users desire a **broader range of features** from Rater8, like listing management and online scheduling tools. (1 reviews) - Scheduling Issues (1 reviews) ## rater8 Reviews ### 1. Lightning-Fast Support and a Helpful Client Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about rater8?** I really like how quickly their support team responds when we have a question or problem. I also really enjoy working with our Client Success Manager Madison! She is so helpful! **What do you dislike about rater8?** It's not a dislike- our practice just wishes we could add a "how did you hear about us" question to the review email. No complaints at all we love working with Rater8! **What problems is rater8 solving and how is that benefiting you?** Rater8 helps us to generate positive reviews and compete with two very large hospitals in our area as a small privately owned practice. They are also helping the SEO of our website and allowing us to gain traction by having our doctors show up in the google AI overview when searching for certain terms! ### 2. Quick, Reliable Customer Support That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Emily N. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about rater8?** The customer service and support. They are always quick to respond to inquiries and provide updates in a timely manner as well as resolution. **What do you dislike about rater8?** Sometimes it is a little challenging to know where to find specific data or reports. **What problems is rater8 solving and how is that benefiting you?** They are helping our visibility online by increasing our review volume and helping us get valuable feedback from our patients that drive positive patient-centered change. ### 3. Effortless Setup, Impressive Feedback Management **Rating:** 5.0/5.0 stars **Reviewed by:** Barrow M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about rater8?** I like rater8's very clear and appealing presentation with a lot of details and statistics. I can easily pull statistics for each provider, clinic, and the organization as a whole. I also receive numbers and real patients' feedback. The initial setup of rater8 was smooth and efficient. **What do you dislike about rater8?** Nothing **What problems is rater8 solving and how is that benefiting you?** I use rater8 for customer satisfaction feedback and reputation management, offering surveys, analysis, and improvement suggestions. It provides clear and appealing presentation, detailed statistics, and patients' feedback, helping us analyze performance for each provider and clinic. ### 4. Insightful Dashboard and Analytics from Customer Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna B. | Director of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about rater8?** The dashboard and analytical information that it compiles from the reviews **What do you dislike about rater8?** Limited ability to add questions like, 'how did you hear about us'. there seems to be limits on the custimization. **What problems is rater8 solving and how is that benefiting you?** ability to have our patients rate our providers on their experience and market to the feedback. use this feedback for sharing reviews and ratings. ### 5. Our ratings on Google have increased dramatically since implementing Rater8! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about rater8?** A few of our Google Business ratings were at 3.0, and now all 42 of our listings are 4.7 or above! Madison has been an amazing resource for us! We had a lot to learn we when first signed up with Rater8 and she never made us feel like we were asking a "dumb" question. She has helped us in claiming our Google listings, understanding the data, and making decisions to help us improve our online reputation. **What do you dislike about rater8?** New technology is always time consuming to learn at first. Only a few weeks in, and we found it quick and easy to navigate the Rater8 site. **What problems is rater8 solving and how is that benefiting you?** We were lacking reviews on Google and our star rating was low for some of our sites. Now all 42 Google listings are 4.7 or above. ### 6. Our rep Madison is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Rita D. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about rater8?** Great customer support. Lots of features that are really helpful. We are getting exactly what we need. **What do you dislike about rater8?** I don't have anything at this time. All is well. **What problems is rater8 solving and how is that benefiting you?** Helps us see what areas we need to improve on from the patient perspective. ### 7. Senior Operations Director **Rating:** 5.0/5.0 stars **Reviewed by:** Jane G. | Senior Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about rater8?** Their system is easy to use and I like how the low ratings are emailed to us so we know what is going on. We have also had two great reps managing us now. First we had Austin who was just a pleasure to work with and now we have Madison, she is also a pleasure. **What do you dislike about rater8?** Nothing. I am not sure why I cannot move forward with this survey unless I write something here, we have no dislikes. **What problems is rater8 solving and how is that benefiting you?** We have no problem right now but Madison is going to set us up to have some reviews go to our Facebook page, this is very exciting for us. ### 8. Instant Results and Effortless Review Collection **Rating:** 5.0/5.0 stars **Reviewed by:** Mike L. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about rater8?** Instant results. The day after we turned it on, we started getting reviews! **What do you dislike about rater8?** Nothing so far. We have been enjoying the service. **What problems is rater8 solving and how is that benefiting you?** Getting patient feedback in many areas. There are so many patients that won't fill out a google review but will let you know information if asked correctly. ### 9. Overall amazing experience since using Rater8 **Rating:** 5.0/5.0 stars **Reviewed by:** Gisell H. | Intern Champion/Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about rater8?** Rater8 has had such a positive impact for our organization and I think a big part of that is thanks to the knowledge, recommendations and genuine passion of Madison, our Account Manager. **What do you dislike about rater8?** I would just like to understand Rater8 and all of its features a bit more. I feel like my understanding scratches the surface of this great tool. It would be cool if Rater8 could have informational trainings/videos or continued education for its users who would be interested. Luckily we feel extremely confident with the support and recommendations from our Account Managers. **What problems is rater8 solving and how is that benefiting you?** Rater8 has significantly boosted the number of positive reviews our organization receives, transforming our online reputation. Before using Rater8, it appeared that only frustrated patients were leaving feedback, which didn't truly reflect our organization's quality. Now, the positive experiences of our satisfied patients are more accurately represented, overshadowing the negative feedback. ### 10. Great Interface for Increasing Patient Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about rater8?** Rater8 has a great system for increasing patient reviews and provides fantastic analytics on the backend to track your progress. We have achieved great success, tripling our patient reviews in a short period. The support we've received from Rater8 has been excellent, and I've been impressed by the number of new services they have added since we came on board. **What do you dislike about rater8?** I would love an option for two-way patient communication in the future. **What problems is rater8 solving and how is that benefiting you?** We needed an increased number of online reviews and a higher average on our review platforms. ### 11. Easy access to Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Cayla R. | Practice manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about rater8?** We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing. Plus, knowing it’s HIPAA-compliant gives us peace of mind with patient info. Overall, it’s been a smooth and really helpful tool for keeping track of our patient experience and boosting our online reputation. **What do you dislike about rater8?** It had the features we needed so none to point out at this time **What problems is rater8 solving and how is that benefiting you?** it provided an avenue to receive feedback and patient insight regarding their experience. This provided a good benchmark of practices to continue and areas to even make better or improve. ### 12. Excellent tool for our practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about rater8?** The platform makes it easy for us collect patient feedback, helping us continuously improve our services. The automated surveys are simple and effective, and our patients respond well to the seamless experience. Plus, the Rater8 team, including Madison Steele, is incredibly accommodating and always ready to assist with any questions. Highly recommend for any medical practice looking to enhance patient engagement and online reputation! **What do you dislike about rater8?** There are no downsides or dislikes about rater8! **What problems is rater8 solving and how is that benefiting you?** Constructive feedback helps us refine patient care and office operations. It eliminates the need for manual follow-ups and ensures we receive timely and accurate patient insights. ### 13. Great results and easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Dana M. | Director of People and Culture, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about rater8?** We were able to easily boost our Google presence online. The strategy consultants give great guidence on how to further enhance your presence. **What do you dislike about rater8?** i can't hink of anything. If I need anything, I always get a quck response. **What problems is rater8 solving and how is that benefiting you?** It helps is see what our patients think and how we can improve their experiences. ### 14. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Virginia J. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about rater8?** Very professional, organized and responsive. **What do you dislike about rater8?** Not necessarily a downside, but there is a lot of information gleaned form the surveying and hard investigate or internally address each and every issue that may arise. **What problems is rater8 solving and how is that benefiting you?** With rater8 we believe we receive honest patient engagement so we are able to identify and address issues that seem to have a common theme, and are also able to share patient experiences with our providers to give them a positive boost justifying their dedication to patient care and at times highlight areas that may arise that need addressing within their practice. ### 15. Outstanding healthcare reputation management company - they thought of everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Traci W. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about rater8?** I am impressed with Rater8's comprehensive approach to integrating major review platforms like Google, Healthgrades, WebMD, Vitals, and their own Rater8 Patient Verified Reviews. They provide clients with full control over which platforms to collect reviews from and the frequency, customizable for each location and provider. Their competitors fall short here. Since adopting Rater8, we've seen a remarkable increase in review volume and scores across all providers and locations, significantly boosting/highlighting our reputation and organic Google ranking. Additionally, Rater8 includes internal surveys, offering valuable feedback on our strengths and areas for improvement. The user-friendly dashboard simplifies navigating and responding to reviews efficiently from one central location, making it easy to manage. The implementation was quick and smooth and the customer service is outstanding. If I have a question, it's typically answered in less than 10 minutes. Rater8 also continues being invested in their clients after implementation. Quarterly strategy meetings are scheduled with action items for improvement. The reporting features are also great. I'm a huge fan of Rater8. I vetted many competitors before choosing Rater8. We are very pleased with our choice. **What do you dislike about rater8?** Nothing. Rater8 has gone out of their way to make reputation management efficient and easy. **What problems is rater8 solving and how is that benefiting you?** Rater8 has streamlined the process of collecting patient reviews, making management effortless from a single dashboard. With 23 physicians and 4 locations, the system intelligently uses an algorithm to determine where the next review is most needed, ensuring efficiency and automation. We've seen a significant increase in positive reviews and scores for all our providers and locations, which has boosted our organic ranking. This not only enhances our online presence but also helps potential patients make informed decisions when searching for top-rated medical providers. ### 16. Review Of Kate and Ratr8 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about rater8?** Ease of use. Efforts of developers to continually improve product. MOST IMPORTANT, gets results!! **What do you dislike about rater8?** Not much. You just need time to go through the data and respond to reviews. Templated review responses are somewhat hokey. **What problems is rater8 solving and how is that benefiting you?** Improves the ranking of our providers. Gives our practice additional presence on the web. ### 17. user friendly and just what we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about rater8?** From the very beginning and now a year in we have had exceptional customor service from rater8. Using their product is very intuitive and when we have needed support the response has been quite prompt. Incredibly easy to implement. I do not login to the dashboard frequently but when I do I can easily navigate to what I need. I receive a weekly report by email updating us on our reviews which is very nice. Our online reviews have significantly increased since implementing rater8. We are very happy with the results. **What do you dislike about rater8?** I honestly cannot think of anything to dislike about rater8. **What problems is rater8 solving and how is that benefiting you?** We had very few online reveiws prior to implementing rater8 so we wanted to boost our online presence. The number of reveiws we receive now has completely skyrocketed. It's been wonderful to get responses from patients about their experience with our practice. I have also been able to use it as an opportunity to boost moral as I have shared with staff how appreciative and happy patients are with the care they have received. ### 18. Delivered what they promised - and more **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Agency President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about rater8?** The product works just as it was proposed. It's effective, unobtrusive and provides crucial metrics to fine-tune the experience. Onboarding was quick and straightforward. Support is excellent. The analytics tools are very useful and constantly being upgraded. **What do you dislike about rater8?** The only downside I can come up with is that I wish the suite of products was more comprehensive. I understand that rater8 is a specialist in reviews and surveys. But I'd like it even better if the portfolio expanded into more customer management tools. **What problems is rater8 solving and how is that benefiting you?** Because rater8 reaches nearly all patients, the data generated is an excellent representation of patient opinions. Instead of waiting for reviews coming only from frustrated patients, we get a cross-section of feedback on all aspects of the patient experience from all types of patients. ### 19. Great Experience & Customer Care **Rating:** 4.5/5.0 stars **Reviewed by:** Mariangel L. | Systems Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about rater8?** Everything is very seamless with rater8. The program is very easy to use and helpful in tracking patient's reviews and outcomes of visit. The staff is very friendly and always eager to help. Our rep Katie Marcello is always available and able to assist with all of our questions/concerns, and informs us of all new updates. Very happy of being partners of rater8! **What do you dislike about rater8?** We have no issues with Rater8 thoughs far. **What problems is rater8 solving and how is that benefiting you?** Gathering all patient surveys keeping our patient engagement high in order for our practice to address internal issues. ### 20. Rater8 has a great platform and support system. They are constantly improving the reporting systems. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about rater8?** Rater8 uses our practice management software to send out reviews on intervals set by the user. It's simple and effective. Our reviews have increased 400% in a year. **What do you dislike about rater8?** It would be great if they had a checkbox-style automated monthly email that would show metrics the account holder selected. Tracking the review to a particular appointment or patient isn't possible, which makes addressing issues very challenging. **What problems is rater8 solving and how is that benefiting you?** Increasing our online reputation and giving patients an avenue to share their thoughts on their experience with our practice. ### 21. Rater 8 improves your social media reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about rater8?** Rater 8 made increasing our social media presence really easy. They tailored our setup to what we needed the most and meets quarterly to discuss target points and if changes are needed to be made they recommend them. Katie our account manager is very helpful with all of our request. **What do you dislike about rater8?** Just like any implementation with new setups, especially when we do not understand how this process workes makes it challenging. However, they did great at communicating every step of the way. **What problems is rater8 solving and how is that benefiting you?** Our practice was having a difficult time in getting patient's to leave a review. Our staff is busy taking care of patients that remembering to ask for a review was challenging. Rater 8 came in and ask what we needed, what online accounts needed some review and attention and got to work. We identified which patients would be best to target for a review and how often we would review them. ### 22. Excellent care for overall practice health and growth **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about rater8?** Love the simplicity of navigating the dashboard! Madison, our account manager, is always sincere and trys to understand the nature of the practice so she can provide valuable feedback and suggestions. I use the dashboard almost daily to reply to comments and pull testimonials for social media content creation. The ability to narrow down the reviews to reply to comments on Google is wonderful. But also using the all comments list is helpful to see the overall experience across all review channels. **What do you dislike about rater8?** Wish there were more filter options for reporting, specifically, satisfaction survey questions that are still in use so we didn't have to click on a large list of old questions we no longer use. Also, wish there were readily available tips or explanations of metrics for each report while looking at any report so you have a better understanding of the importance and relevence of results. **What problems is rater8 solving and how is that benefiting you?** There are not any current problems I know about or have personally. Always room for improvements, but none that I can point out at this time. ### 23. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** McKenzie J. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about rater8?** Rater8 is extremely user friendly and easy to implement into your practice. Customer service is very prompt and ontop of getting what you need done. In just under a year Rater8 has been able to generate quadruple the amount of reviews we had in the past since making it so easy for the patient to make a review. Extremely happy with joining Rater8 and the results they have produced. **What do you dislike about rater8?** I really cant think of any downsides to rater8 honestly. **What problems is rater8 solving and how is that benefiting you?** Our business was lacking reviews and it seemed like the ones we did have only seemed to be the upset people. Now we are able to get all patients leaving reviews. ### 24. From the start, they have been a true partner in every facet of the relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Tom K. | Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about rater8?** Survey and Online Review solicitation backed by ease-of-use administration, reporting competencies, and outstanding team collaboration and thought leadership! Switching to rater8 for all of our reputation management and reporting needs in early 2023 has proven to be one of the best decisions our organization has made. From the start, they have been a true partner in every facet of the relationship, including collaboration, technical support and go-forward thought leadership. This team has my highest regard and steadfast recommendation! **What do you dislike about rater8?** Nothing -- rater8 has exceeded expectations on every front! **What problems is rater8 solving and how is that benefiting you?** rater8 solved our problems of deficient online reviews and a lack of actionable operational improvement data. ### 25. My experience has been a delightful, engaging, and easy success in advancing our online reputation. **Rating:** 5.0/5.0 stars **Reviewed by:** Freddie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about rater8?** The integrated process from patient visit to patient review and responding to patient reviews. The advanced and easy to read reports. The support, guides and resources. My engaging and fun frequent meetings with Kate Hopper and Chris Sutton. **What do you dislike about rater8?** The only downside I've found is that patients who do not have Google like Senior Citizens and individuals of low-income are unable to leave a review. **What problems is rater8 solving and how is that benefiting you?** It is solving our online reputation problem. Our online reputation was pretty bad on Google. We had an average of 3.58 star-rating and just 193 reviews in a 5 year period before working with rater8. In the first 11 months of working with rater8, we jumped to an average of 4.89 star-rating and a whopping 4,553 reviews! These are just a couple data points to show how rater8 has been a huge help in advancing our online presence. ### 26. Rater 8 provides great patient experience feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Joy S. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about rater8?** We connected with Rater 8 over 3 years ago and it has provided us with great, "real-time" information. We have experienced growth within our practice because patients can verify our online reviews from patients. When a patient leaves our practice they receive a text message to respond to the survey, very easy. It also helps us determine if we have an issue within our practice. **What do you dislike about rater8?** I haven't found anything we dislike; it has benefited our Team at our ENT practice. **What problems is rater8 solving and how is that benefiting you?** Customer Service from all areas of our practice. From the Front desk to clinical, billing and scheduling, we can determine what area of the practice needs improvement. We pride ourselves on our reputation to our community. ### 27. rater8 for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** LeeAnn E. | Senior Manager Business/Clinic Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about rater8?** rater8 has had a tremendously positive impact on our Google, Healthgrades, Vitals and webMD ratings. Since joining rater8 19 months ago we've also enjoyed our Google star rating improving by 1.7 points based on over 15.9 thousand ratings and 4,991 comments. When our patients review their experience with us it is very easy to respond utilizing the rater8 dashboard menu of preformatted responses, or we can craft a custom message of our choosing. In addition to ease of use and improved ratings, their internal customer service team is top notch. VERY responsive, professional and knowledgeable. They hold routine zoom calls to ensure we understand and utilize the patient feedback and provide expert guidance through their system. **What do you dislike about rater8?** I honestly cannot think of something we dislike about rater8. The only downside may be carving out time to answer the influx of patient feedback. But that goes along with improved ratings and especially with stronger Google ratings that help us with our SEO. **What problems is rater8 solving and how is that benefiting you?** rater8 engages our patients so they can easily provide us with feedback - either positive or negative. That helps us analyze our performance and has improved our overall ratings. ### 28. Rater8 is very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about rater8?** Rater8 is a great source for monitoring and responding to your online reviews. The internal survey is very helpful and gives you insight into your practice. **What do you dislike about rater8?** Some features could be more user-friendly. **What problems is rater8 solving and how is that benefiting you?** Rater8 has been a benefit to our company as we are able to respond to our reviews in real-time. ### 29. Rater8 is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie H. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about rater8?** Rater8's team is very responsive to issues and questions. Anytime I do not understand something they take time and explain it. I also like the fact that I have an assigned person that I can speak with if I cannot accomplish what I need via email. **What do you dislike about rater8?** So far I have not found anything that I am unhappy with when using Rater *. **What problems is rater8 solving and how is that benefiting you?** We are building reviews for our individual providers and our company as a whole. It also provides one location for responding to all reviews, which is very helpful. ### 30. Rate8 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal S. | Chief Operations Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about rater8?** The account manager and their technology. **What do you dislike about rater8?** Ofcourse pricing can be more reasonable but we understand that good service comes with a price.. **What problems is rater8 solving and how is that benefiting you?** We are generating reviews for multiple sites and not only Google. So our presence is increasing on all platforms; Healthgrade, vitals, WebMD, Rater8 and Google.. ### 31. Phenomenal company does excels in focus on doing one thing, and doing it well **Rating:** 5.0/5.0 stars **Reviewed by:** Cody M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about rater8?** Reputation management falls into the marketing category for many practices and companies. That can mean that it's required that you sign up for a large suite of products, even if you just want this one function. Rater8 does what I believe is essential to be the best at something - stay focused on your core competency. They do an excellent job of understanding Google, WebMD, Vitals, etc. platforms, and has excellent support that helps maximize your presence. We've been very impressed with them, and happily signed on even after the first year contract was up. **What do you dislike about rater8?** Like all tools, it takes a user. I like rater8 because I don't need a team to run it, I can do it myself with 5-10 minutes a week. But there is accountability to that. I don't necessarily dislike that, but it's a reality. **What problems is rater8 solving and how is that benefiting you?** Patient rengagement re: online reputation management; how do we increase our 'stars' across multiple platforms with multiple locations and providers? ### 32. Helpful and excellent follow-through **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall B. | Senior Brand Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about rater8?** Easy to use, valuable insights, intuitive navigation. Support teams are always happy to help and jump on requests quickly. Excellent follow through and follow up on requests. **What do you dislike about rater8?** Not a Rater8 issue but Google My Business is a beast to handle at scale. Rater8 does help make it easier. **What problems is rater8 solving and how is that benefiting you?** viewable and actionable data, increased access for clinical/operational teams ### 33. Helping us improve the number of reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about rater8?** GIve us an option to reach our patients and families to obtain quality feedback **What do you dislike about rater8?** WIsh they gave conversions not just for who opens requests but also amount of people who respond **What problems is rater8 solving and how is that benefiting you?** We had low number of google reviews and the negative ones were tough to overcome. Numbers have increased and the positive reviews can help outweigh the negative ones. ### 34. Physician **Rating:** 5.0/5.0 stars **Reviewed by:** Erin L. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about rater8?** Great staff. Great prodcut. Easy to implement **What do you dislike about rater8?** n/a. No complaints. happy with product!!! **What problems is rater8 solving and how is that benefiting you?** increasing number of on-line reviews. ### 35. A must have! Worth the investment **Rating:** 5.0/5.0 stars **Reviewed by:** Ziad J. | Strategy and experience design, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about rater8?** The people behind it: professional, dedicated, and fun to work with. They made the integration with our EMR system easier than expected. Functionality: Our Google ratings picked up within weeks of implementing the software. Excellent dashboard and analytics, with the ability to manage multiple listings and automate responses. Another great feature we took advantage of is using the feed of reviews from Google on our web page. **What do you dislike about rater8?** There's nothing to dislike. I highly recommend it to healthcare organizations. **What problems is rater8 solving and how is that benefiting you?** It improved the rating of our listings on Google. The problem with online reviews is that it is human nature to post a review after a negative encounter ​more so than after a positive one. ​Unless people are prompt to.​ Rater8 is exactly the prompt that will shift the needle and gather more positive reviews. ### 36. Outstanding support team!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about rater8?** Their team is always responsive, patient with training and have excellent suggestions on how to deal with concerns. The system is extremely "User Friendly" and very easy to implement with our EMR. We can check in every day and know immediately if there is an issue we need to examine with our Medical practice. It has a number of great features that integrate seamlessly with our website so we can share our patients' thoughts on our practice and respond to their comments in both Google and the rater8 app. **What do you dislike about rater8?** Nothing whatsoever. No problems or concerns at all. **What problems is rater8 solving and how is that benefiting you?** We strive for consistent excellence in the care that we provide for our patients. With rater8, our patients let us know how they feel about our office and their experiences. We are notified if we have anything less than a 5-starr review so that we can address any issues immediately. ### 37. Incredible customer service and results! **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia J. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about rater8?** The results we see for our clients online reviews are great! Customer support and the Account Managers are quick to reply and very helpful! Easy to use platform. Implementation is seamless. Madison is always on point and gives great advice. **What do you dislike about rater8?** I don't not like anything. Everything is good! **What problems is rater8 solving and how is that benefiting you?** Easy to get reviews for my clients! ### 38. Great Results & Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Madison N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about rater8?** I love that Rater8 has grown my physicians' online reputation by triple. It is easy to use and easy to track success. The Rater8 customer service is phenomenal. I work directly with Mikala, Madison, and Phil; they are always timely and helpful. I also love that they are there when I need them but never blowing up my email. They give the perfect amount of support and space. I recommend Rater8 to all my friends! **What do you dislike about rater8?** I have not found a negative thing about Rater8. If I ever do, I will let you know! **What problems is rater8 solving and how is that benefiting you?** My physicians are great, but we found that people only left reviews when they had a bad experience. Rater8 has helped completely change my doctor's online reputation for the better. It is benefitting me by bringing up my doctors at the top of a Google search and is helping tremendously with my SEO. ### 39. New Rater8 customer **Rating:** 4.0/5.0 stars **Reviewed by:** Josh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about rater8?** They have been very helpful and maintain very useful quarterly meetings **What do you dislike about rater8?** The annual fee was more than we had budgeted but has been a good experience. **What problems is rater8 solving and how is that benefiting you?** Performing patient reviews and helping record reviews online with Google and others. ### 40. Great Platform and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Hailey O. | Director of Account Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about rater8?** The rater8 platform has allowed for us to assist our clients improve their NPS and overall patient satisfaction rating. We appreciate working together with their team to service our clients in a collaborative relationship. **What do you dislike about rater8?** I had to think about this, and the one thing that would be nice is if they had a closer relationship with Google among other major listings. Due to Google's verification measures, it can be slow getting new listings up in their platform to start collecting reviews. **What problems is rater8 solving and how is that benefiting you?** We use rater8 alongside our client to uncover patient feedback to improve their practice. ### 41. The rater8 platform and staff are wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about rater8?** I love all of the capabilites that rater8 allows, so that I can dive into and create in-depth reports to find trends and improve patient satisfaction even further. If there is ever a problem, I know that rater8 support will help me within a timely manner and explain things to me in detail. **What do you dislike about rater8?** There is just a lot to learn, but there is nothing wrong with that! **What problems is rater8 solving and how is that benefiting you?** rater8 assists with responding to reviews, along with determining our patient satisfaction and what we as a company can improve for our patients. ### 42. Excellent service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about rater8?** The ease of building your online reputation as well as the support we receive. **What do you dislike about rater8?** Nothing that I can think of. Prouduct works the way it should. **What problems is rater8 solving and how is that benefiting you?** Rater8 helps build our external online reputation while also providing valuable patient feedback internally. ### 43. Our go to referral for medical practice reputation solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Justin K. | CEO & Co-Founder - Healthcare Marketing Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about rater8?** Their expertise and 100% focus are in the healthcare industry. As the owner of a marketing agency that only focuses on the medical space, I can really appreciate their dedication to understanding the needs of healthcare organizations and the patient experience. I think that is what helps them stand out from the rest when it comes to their solutions for reputation management and growth. The product is also easy to use and integrates with all the major EMRs and PM systems to automate workflows. **What do you dislike about rater8?** No dislikes to think of as I think they do a wonderful job. **What problems is rater8 solving and how is that benefiting you?** They help build our client's reputations on their Google Business Profiles at scale. This is a major accelerant for our local SEO work and helps drive traffic and book more appointments. ### 44. Rater 8 helps build online reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about rater8?** Kate Hopper is phenomenal. She is kind, knowledgeable, timely, efficient, and a pleasure to work with, Highly recommned working with Kate. **What do you dislike about rater8?** I like it all- easy to use platform with positive results **What problems is rater8 solving and how is that benefiting you?** Online reputation and GMB listings ### 45. Rater8 helps our orthopedic practice easily build, maintain, and track reviews online. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about rater8?** The customer support at rater8 is always easy to get in touch with and quick to sort out any questions or problems that arise. **What do you dislike about rater8?** If there are longer periods of time when I don't login to check anything, it takes me a bit ot reaquaint myself with all the tabs and dropdowns when I do log back in. Sometimes things are in a very different spot than I think they'll be or hard to find. **What problems is rater8 solving and how is that benefiting you?** Rater8 is helping our othopedic practice build online reviews for our practice and our individual physicians. It's benefiting us by helping to build online credibility and provide insights for those who look us up online. ### 46. Flawless review solicitation product **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about rater8?** Rater8 allows our patients to give a star rating after their visit in two clicks. They can leave a comment if they wish. Making it easy solves the problem of people only leaving feedback when they're unhappy. I appreciate how customizable the product is. I set it up so that every patient can leave feedback without any pre-screening and the process doesn't waste their time. It's extremely effective. I doubt that there's another product that does it this well. **What do you dislike about rater8?** I've used a less expensive product but it was too glitchy. Rater8 has been worth the spend. **What problems is rater8 solving and how is that benefiting you?** It captures feedback from all patients, not just complainers. ### 47. Tanya A. Larkin, Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about rater8?** Excellent review and Google rating builder. We love seeing all of the positive experiences from our patients. The system is so easy to use and we love all of the great features of the program. **What do you dislike about rater8?** I do not have any downside to rater8. Excellent Customer service and will work with you if you want to change anything. **What problems is rater8 solving and how is that benefiting you?** We never had an easy way of increasing traffic to our site that is seamless and works with our website, and the other health review sites such as Healthgrades etc. This program makes it easy for us to use and easy for the patients to review us. Win-Win. ### 48. Valuable Tool for Practice Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about rater8?** Support Services are both timely and informative. The information provided is easy to understand and put into practice. My quarterly call with Madison Steele is by far the best feature. Madison is an expert in presenting Rater8's features and explaining how to implement the data into real time practice resolutions. **What do you dislike about rater8?** No dislikes. All of the reports are very helpful. **What problems is rater8 solving and how is that benefiting you?** Our practice has multiple locations. The detailed information gathered by location has enabled us to drill down areas of improvement. Our goal is to have Excellence in Patient Care and consistency in delivery throughout our eight locations. ### 49. Easy Platform *& Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Beth O. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about rater8?** How everything is at your fingertip for data and they are constantly adding tools. **What do you dislike about rater8?** I would say the price- with over 52+ providers it can add up for the service. **What problems is rater8 solving and how is that benefiting you?** Being able to narrow down a issues and increase patient experience. ### 50. An amazing company **Rating:** 5.0/5.0 stars **Reviewed by:** Lucien R. | COO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about rater8?** rater8 is that rare company that delivers above and beyond what they promise. There are a few amazing companies - Stave Puzzles, Queensboro, pMD, and rater8 come to mind - on a very short list of companies that: 1) have talented, dependable and friendly employees across-the-board; 2) consistently deliver an exceptional product; 3) make the ideas you bring to the table even better; and 4) always seem to be one step ahead of others. rater8 wins when I win. They are happy when I am happy. **What do you dislike about rater8?** I have worked with rater8 for several years with different companies. There is not a single thing I dislike about rater8. **What problems is rater8 solving and how is that benefiting you?** rater8 is exceptional at generating customer feedback. Their products are customizable and intuitive, giving us a tool for generating online reviews on different sites (e.g., Google, Healthgrades, etc.) and then shifting where reviews go quite easily. ## rater8 Discussions - [What is rater8 used for?](https://www.g2.com/discussions/what-is-rater8-used-for) - 1 comment - [View rater8 pricing details and edition comparison](https://www.g2.com/products/rater8/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A19%3A25+-0500&secure%5Bsession_id%5D=b7a6661a-d8bc-4c50-acbe-fd131428174b&secure%5Btoken%5D=35bec32557048a63033eca96275a5dd1657aab0d39137316b1f5c1a0db685945&format=llm_user) ## rater8 Integrations - [4D EMR](https://www.g2.com/products/4d-emr/reviews) - [Acumen](https://www.g2.com/products/association-analytics-acumen/reviews) - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [Aesthetic Record](https://www.g2.com/products/aesthetic-record-aesthetic-record/reviews) - [Agastha](https://www.g2.com/products/agastha/reviews) - [AllMed PM](https://www.g2.com/products/allmed-pm/reviews) - [Aprima RCM](https://www.g2.com/products/aprima-rcm/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) - [ChartPath](https://www.g2.com/products/chartpath/reviews) - [Clinicient](https://www.g2.com/products/clinicient/reviews) - [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews) - [CureMD](https://www.g2.com/products/curemd-curemd/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [ElationHealth](https://www.g2.com/products/elationhealth/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Evident](https://www.g2.com/products/evident-id-evident/reviews) - [Experity EMR & PM](https://www.g2.com/products/experity-emr-pm/reviews) - [Eyefinity Digital Marketing Services](https://www.g2.com/products/eyefinity-digital-marketing-services/reviews) - [EyeMD EMR](https://www.g2.com/products/eyemd-emr/reviews) - [GEMMS](https://www.g2.com/products/gemms/reviews) - [Greenway Health Practice Analytics](https://www.g2.com/products/greenway-health-practice-analytics/reviews) - [ICANotes](https://www.g2.com/products/icanotes/reviews) - [Insync](https://www.g2.com/products/insynchq-insync/reviews) - [iSALUS EHR](https://www.g2.com/products/isalus-ehr/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [MDWare](https://www.g2.com/products/mdware/reviews) - [medent](https://www.g2.com/products/medent/reviews) - [MedEvolve](https://www.g2.com/products/medevolve/reviews) - [MEDHOST](https://www.g2.com/products/medhost/reviews) - [MedInformatix EHR](https://www.g2.com/products/medinformatix-ehr/reviews) - [Meditab](https://www.g2.com/products/meditab/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [nAble EMR](https://www.g2.com/products/nable-emr/reviews) - [Nextech EHR](https://www.g2.com/products/nextech-ehr/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Office Practicum](https://www.g2.com/products/office-practicum/reviews) - [OncoEMR](https://www.g2.com/products/oncoemr/reviews) - [Open Practice](https://www.g2.com/products/open-practice/reviews) - [OptiMantra](https://www.g2.com/products/optimantra/reviews) - [OSCAR](https://www.g2.com/products/tgi-maritime-software-oscar/reviews) - [PatientNow](https://www.g2.com/products/patientnow/reviews) - [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews) - [PracticeQ](https://www.g2.com/products/practiceq/reviews) - [PrognoCIS](https://www.g2.com/products/prognocis/reviews) - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews) - [RXNT](https://www.g2.com/products/rxnt/reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - [Treatspace](https://www.g2.com/products/treatspace/reviews) - [TRIARQ](https://www.g2.com/products/triarq/reviews) - [Valant](https://www.g2.com/products/valant/reviews) - [WeInfuse](https://www.g2.com/products/weinfuse/reviews) ## rater8 Features **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Operations** - Workflow Management - Interoperability - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management **Generative AI** - AI Text Summarization **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top rater8 Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,071 reviews)