G2

Alan H.

Operations and Accounts Manager

Small-Business (50 or fewer emp.)

6/17/2026

"All-in-One Thryv Platform That Streamlined Our Workflow and Saved Us Money"

5/5

What do you like best about Thryv?

The single Thryv platform has replaced multiple other platforms we used daily in our business, creating substantial overall savings and making it easier to move through every part of our workflow. We use most aspects of the Thryv platform on a daily basis and value how seamlessly everything is integrated, including invoicing, CRM, campaigns and communications, website development and updates, and scheduling and events. The user interface is intuitive and easy to learn, and we took full advantage of Thryv’s tutoring process to speed up our adoption. We also truly appreciate their responsive customer service. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The biggest drawback with Thryv is the learning curve. It’s such a capable, highly customizable platform that it simply takes time to learn all the ins and outs. Thryv’s onboarding process is very thorough, which helped a lot with company-wide adoption. Now that we’re competent using all aspects of the platform, our remaining complaints are mostly minor, niggling issues around how certain CRM functions integrate with campaigns and communications—especially the way TAGS can be used (or not used) to filter clients. Review collected by and hosted on G2.com.

What problems is Thryv solving and how is that benefiting you?

The biggest plus with Thryv is its competent, multi-functional setup, which has allowed us to replace more than five different incompatible platforms. That has led to substantial savings and a smoother workflow, since most aspects of our business are integrated into a single platform. In particular, the CRM integration with our website and communications (SMS and email) captures all client-initiated interactions and helps us respond quickly to questions and requests. TAG filtering also makes it easier to run more focused campaigns. The website is straightforward to edit through the Thryv platform, so we can handle changes in-house instead of relying on a third party, along with the extra costs and delays that usually come with that. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you for taking the time to share such a thoughtful review. It's very rewarding to hear how Thryv has helped streamline your operations by bringing so many essential business functions together in one platform. From invoicing and CRM to communications, scheduling, and website management, our goal is to make running your business easier while helping you save time and money.

We also appreciate your feedback regarding CRM and campaign integrations, particularly around tag functionality. Insights like yours help us continue improving the platform and prioritizing enhancements that make daily workflows even more efficient.

Thank you for trusting Thryv as a partner in your business. We're grateful to be part of your journey and look forward to supporting your continued success.