Best Managed Live Chat Providers

How Many Managed Live Chat Providers Products Does G2 Track?

Total Products under this Category: 78

Category Stats (Oct 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SupportYourApp (+0.32%) - Among all products in this category, SupportYourApp recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Managed Live Chat Providers Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 400+ Authentic Reviews
  • 78+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Managed Live Chat Providers

G2 Grid® for Managed Live Chat Providers plotting products by satisfaction and market presence

Highlighted products: Teleperformance, SupportYourApp, Ngage Live Chat, Helpware, Melu Managed Messaging, Peak Support, Smith.ai Live Chat, and Chat Metrics | Managed Live Chat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/managed-live-chat/grids.json?focus%5B%5D=teleperformance&focus%5B%5D=supportyourapp&focus%5B%5D=ngage-live-chat&focus%5B%5D=helpware&focus%5B%5D=melu-managed-messaging&focus%5B%5D=peak-support&focus%5B%5D=smith-ai-live-chat&focus%5B%5D=chat-metrics-managed-live-chat)

Teleperformance

Teleperformance in Costa Rica currently has 1,400 employees and operations in six languages (Spanish, English, French, Italian, Portuguese, and German) on a 24X7 basis. We provide services to four continents.

Average Rating: 4.1/5.0

Total Reviews: 19

Who Is the Company Behind Teleperformance?

  • Seller: Teleperformance
  • Year Founded: 1978
  • HQ Location: Paris, Île-de-France
  • LinkedIn® Page: www.linkedin.com
    230,862 employees on LinkedIn®
  • Ownership: EPA: TEP

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 35% Medium, 35% Small

What Are Recent G2 Reviews of Teleperformance?

What Are G2 Users Discussing About Teleperformance?

SupportYourApp

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We provide omnichannel inbound customer and technical support, tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered agentic solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us. Why Companies Outsource Their Customer Support to Us: - Over 16 years of experience - Over 1300 professionals on a team - Over 60 operational languages - PCI/DSS Certified Level L1 and Level L2 Service Provider - ISO/IEC 27001 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills We Offer a Wide Range of Services, Including: - Customer support (Front desk, Tier 1) - Technical support services (Tier 1-3) - IT support services - Social media customer services - CX services - AI-powered support teams - System setup and Integration - Helpdesk integration & migration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - KYC and ID verification - Data annotation Our AI Solutions: SupportYourApp's Support Intelligence Hub combines agentic AI and human expertise in one stack: SupportBrain assists agents, SupportResponse resolves routine chat and email tickets independently, SupportVoice handles calls in multiple languages, and SupportCRM unifies data and compliance across channels. Whether it’s live chat, or email, or call center outsourcing, we don’t believe in one-size-fits-all solutions. Instead, we take a personalized approach, recognizing that every client has unique business needs. Our team creates a tailored plan designed to address those needs and support our clients in reaching their goals. We support. You grow. AI scales it all.

Average Rating: 4.8/5.0

Total Reviews: 17

Who Is the Company Behind SupportYourApp?

  • Seller: SupportYourApp
  • Year Founded: 2010
  • HQ Location: Wilmington, Delaware
  • Twitter: @SupportYourApp
    482 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    649 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Medium, 39% Small

What Are Recent G2 Reviews of SupportYourApp?

What Are G2 Users Discussing About SupportYourApp?

Ngage Live Chat

Ngage is a live chat platform with a team of highly trained chat operators that convert your website visitors into high quality leads, 24/7. Ngage is featured on more than 8,000 business websites across numerous industries. With discrete exchanges, we help prospects create a relationship with your business. We capture and forward vital information immediately to make your intake and sales processes more efficient. Ultimately, you increase your website conversions, all at a low cost.

Average Rating: 4.6/5.0

Total Reviews: 27

Who Is the Company Behind Ngage Live Chat?

  • Seller: Ngage Live Chat
  • Year Founded: 2008
  • HQ Location: Austin, Texas
  • Twitter: @MartindaleAvvo
    10,556 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Law Practice, Legal Services
  • Company Size: 89% Small, 4% Medium

What Are Recent G2 Reviews of Ngage Live Chat?

What Are G2 Users Discussing About Ngage Live Chat?

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Helpware

Helpware stormed into the business process management and outsourcing race in 2015 with a new kind of racing strategy—and an engine powered by people, purpose, and performance. In an industry defined by purely transactional relationships, we brought a pit crew mentality: Every team member and partner is essential, and every customer fuels the win. We’ve redefined outsourcing by putting people in the driver’s seat. From Manila to Guadalajara, Berlin to Kentucky, we’ve built a connected team culture where everyone wears the same badge and performs at the same high level.

Average Rating: 4.9/5.0

Total Reviews: 30

Who Is the Company Behind Helpware?

  • Seller: Helpware
  • Year Founded: 2015
  • HQ Location: Lexington, Kentucky
  • Twitter: @helpwarecom
    258 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,729 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Small, 43% Medium

What Are Recent G2 Reviews of Helpware?

What Are G2 Users Discussing About Helpware?

Melu Managed Messaging

Melu puts real human operators onto your website 24/7. Melu provides greatly improved customer service and lead generation through our UK-based team of highly trained operators. Most small businesses cannot take advantage of live chat because it's hard for existing staff to manage, and hiring dedicated chat operators isn't financially viable. Melu manages live chat for you, saving the business money, whilst generating new leads to increase revenue. Think of Melu as your 'online reception'. For our operators can understand your business and answer visitors queries, we use a shared FAQs document that both you and our operators have access to. In the FAQs you can add the questions you often hear, and the answers you’d like our operators to provide. When a visitor is interested in your products or services, we'll get their details so you can follow-up. If a visitor asks a question that's not in the FAQs, we'll add it and let you know! Melu is free to try, with no commitment or long-term contracts. No payment details are required to start a trial.

Average Rating: 4.9/5.0

Total Reviews: 28

Who Is the Company Behind Melu Managed Messaging?

  • Seller: Melu
  • Year Founded: 2018
  • HQ Location: Oxford, Oxfordshire
  • Twitter: @melulivechat
    66 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director
  • Company Size: 96% Small, 4% Medium

What Are Recent G2 Reviews of Melu Managed Messaging?

What Are G2 Users Discussing About Melu Managed Messaging?

Peak Support

Peak Support is the business process outsourcing partner that puts people first. We have the best Glassdoor rating and the lowest attrition in the CX outsourcing industry - which translates directly into high-quality support for our clients. Peak Support provides multilingual customer support and tech support services from the North America, South America, Asia, and Europe. We serve industries including ecommerce, healthcare, SaaS, gaming and social media. In addition, we offer a suite of best-in-class AI & tech solutions, including implementation, optimization, chatbots, AI Agent Assist, and exceptional AI-driven reporting dashboards. Peak Support has won Best Outsourcing Provider at the ICMI Awards, was a finalist for CCW's Best Outsourcer Award, and has a 4.9-star rating on G2.

Average Rating: 4.8/5.0

Total Reviews: 39

Who Is the Company Behind Peak Support?

  • Seller: Peak Support
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Cambridge, MA
  • Twitter: @Peak_Support
    177 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,241 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Apparel & Fashion
  • Company Size: 59% Small, 32% Medium

What Do G2 Reviewers Say About Peak Support?

AI-generated summary from verified user reviews

Pros
  • Users value Peak Support's collaborative partnership, enhancing teamwork and effectively addressing their business needs.
  • Users commend Peak Support for their excellent customer service, delivering high-quality support and seamless integration with teams.
  • Users commend Peak Support for their exceptional efficiency improvement, significantly enhancing productivity and meeting business needs swiftly.
  • Users value the effective communication from Peak Support, enhancing collaboration and responsiveness to team needs.
  • Users value the ease of use with Peak Support, highlighting their quick and efficient responsiveness.
Cons
  • Users express concern over high turnover, which disrupts consistency and affects support quality with untrained representatives.

What Are Recent G2 Reviews of Peak Support?

What Are G2 Users Discussing About Peak Support?

Smith.ai Live Chat

Smith.ai Live Website Chat is the fastest and friendliest way to capture, screen, and convert website leads. Our Live Chat agents answer questions, screen leads, and schedule appointments 24/7. Chat can assist with screening leads with basic questions so you maximize meaningful interactions. Pay for relevant chats only. Easy setup on all website platforms. Instant chat transcripts in your email and CRM. SMS messages included. Let customers call you with Chat to Call. Smith.ai Live Chat is the most effective and affordable way to convert new website leads to grow your business.

Average Rating: 4.8/5.0

Total Reviews: 21

Who Is the Company Behind Smith.ai Live Chat?

  • Seller: Smith.ai
  • Year Founded: 2015
  • HQ Location: Los Altos, California
  • Twitter: @smithdotai
    1,011 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    342 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Legal Services, Law Practice
  • Company Size: 86% Small, 5% Large

What Are Recent G2 Reviews of Smith.ai Live Chat?

What Are G2 Users Discussing About Smith.ai Live Chat?

Chat Metrics | Managed Live Chat

Chat Metrics - Inbound Pipeline on Auto-Pilot

Average Rating: 4.8/5.0

Total Reviews: 21

Who Is the Company Behind Chat Metrics | Managed Live Chat?

  • Seller: Chat Metrics
  • Year Founded: 2016
  • HQ Location: Melbourne, Victoria
  • Twitter: @ChatMetrics
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 43% Small, 33% Medium

What Are Recent G2 Reviews of Chat Metrics | Managed Live Chat?

Moneypenny

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.

Average Rating: 4.4/5.0

Total Reviews: 52

Who Is the Company Behind Moneypenny?

  • Seller: Moneypenny
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Georgia, USA
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Construction
  • Company Size: 85% Small, 8% Medium

What Are Recent G2 Reviews of Moneypenny?

B2B Marketing Archives

B2B Marketing Archives is a leading B2B mailing/email lists provider for email marketers.

Average Rating: 3.7/5.0

Total Reviews: 7

Who Is the Company Behind B2B Marketing Archives?

Who Uses This Product?

  • Company Size: 57% Medium, 29% Large

What Do G2 Reviewers Say About B2B Marketing Archives?

AI-generated summary from verified user reviews

Pros
  • Users value the extensive email list availability of B2B Marketing Archives, enhancing campaign relevance and open rates.
Cons
  • Users find the organizational issues with segmentation challenging, complicating the targeting of specific groups effectively.

What Are Recent G2 Reviews of B2B Marketing Archives?

What Are G2 Users Discussing About B2B Marketing Archives?

LTVplus

LTVplus provides dedicated customer service outsourcing for online retailers. We help you scale your e-commerce business through live chat, email and social media. Our professional team of CSRs can support your online store 24/7, in any timezone and language.

Average Rating: 4.9/5.0

Total Reviews: 7

Who Is the Company Behind LTVplus?

Who Uses This Product?

  • Company Size: 57% Medium, 43% Small

What Are Recent G2 Reviews of LTVplus?

Go Answer

At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, managed live web chat, and legal intake services. We cater to a variety of industries such as retail & eCommerce, legal, medical, real estate & property management, hospitality, and education. Get started today with a 30-day risk-free trial. Mention that you saw us on G2 and get 50% off your first month!

Average Rating: 4.5/5.0

Total Reviews: 12

Who Is the Company Behind Go Answer?

  • Seller: Go Answer
  • Year Founded: 2012
  • HQ Location: Garden City, NY
  • Twitter: @goanswer
    64 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    139 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 42% Small

What Are Recent G2 Reviews of Go Answer?

CommVersion 24/7 Live Chat

CommVersion is a performance technology company focused on one outcome: converting more of the traffic marketers already pay for. At the core of CommVersion is SmartChat, a live chat system engineered for lead generation rather than customer support. SmartChat combines predictive AI, behavioural signals and trained agents to engage high-value website visitors and convert them into qualified leads. The system works as a connected conversion journey: Target → Engage/ Qualify → Connect → Integrate → Attribute Predictive AI identifies visitors most likely to convert, trained agents guide conversations, and CRM integrations ensure every lead is captured and attributed. Marketing teams use CommVersion to improve website conversion rates, reduce cost per lead and generate measurable pipeline from existing traffic.

Average Rating: 4.9/5.0

Total Reviews: 4

Who Is the Company Behind CommVersion 24/7 Live Chat?

  • Seller: CommVersion UK Ltd
  • Year Founded: 2016
  • HQ Location: London, GB
  • Twitter: @CommVersionChat
    234 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    139 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Are Recent G2 Reviews of CommVersion 24/7 Live Chat?

What Are G2 Users Discussing About CommVersion 24/7 Live Chat?

DeskMoz

24x7 Chat Agents starting at US$ 99/Month. 10 Days Free Trial. With more than 60+ Experts & 10+ years experience, we assure you best services. DeskMoz can be your helping hand in providing all types of Desk services at the dirt cheap prices! At DeskMoz, we believe in providing best services with alternative belief system which says, whatever it takes, let the customer be with you! With a team of 60+ enthusiastic experts, DeskMoz is a complete package for your Desk needs. Whether it is requirement for content, 24x7 chat agents, call answering services, Search Engine Optimisation (SEO) services, Social Media Marketing, Pay Per Click (PPC) Services or anything you think of, we are here! Experts are here!

Average Rating: 4.8/5.0

Total Reviews: 4

Who Is the Company Behind DeskMoz?

  • Seller: DeskMoz
  • Year Founded: 2005
  • HQ Location: Jaipur, IN
  • Twitter: @DeskMoz
    482 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    70 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of DeskMoz?

What Are G2 Users Discussing About DeskMoz?

Equinox Agents

Equinox is a leading provider of 24/7 live chat teams for support and sales for B2B software companies. We know your pain. Your website is still not converting enough qualified leads to feed your sales team. Your customer-satisfaction scores should be higher—but you don’t have enough support reps to respond like you should. Simple reactive chat alone isn’t enough to truly engage with website visitors and customers like you should. You’re missing hundreds of positive customer engagements a month that would help you reach your revenue goals. That’s where Equinox comes in. Equinox offers the industry’s only proactive chat solution which is guaranteed to increase qualified leads and customer satisfaction, or you don’t pay a dime.

Average Rating: 4.4/5.0

Total Reviews: 4

Who Is the Company Behind Equinox Agents?

  • Seller: Equinox Agents
  • Year Founded: 2013
  • HQ Location: Chandler, US
  • Twitter: @equinoxsuccess
    5 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Are Recent G2 Reviews of Equinox Agents?

What Are G2 Users Discussing About Equinox Agents?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024