Best Managed Live Chat Providers
Managed live chat providers allow companies to communicate directly with their customers online. Managed live chat services utilize live chat software and handle inbound inquiries via their live chat tool. Managed live chat providers are an all-in-one customer service solution, meaning they provide the software, customer service agents, and back office team to manage your customers inquiries.
Managed live chat services providers will often engage in proactive chat, where they contact any customer that visits the site preemptively. Businesses use managed live chat providers to take care of all the customer inquiries that come in via the website. Some managed live chat providers will offer reporting and analytics to the client.
Managed live chat services are typically used to cover one portion of customer service. Companies may utilize customer service software products to cover the rest of their customer service needs, which may include help desk, customer self-service, and customer success solutions, among others.
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Teleperformance in Costa Rica currently has 1,400 employees and operations in six languages (Spanish, English, French, Italian, Portuguese, and German) on a 24X7 basis. We provide services to four con
- Consumer Services
- 39% Mid-Market
- 33% Small-Business
- 28% Enterprise
Ngage is a live chat platform with a team of highly trained chat operators that convert your website visitors into high quality leads, 24/7. Ngage is featured on more than 8,000 business websites acro
- Law Practice
- Legal Services
- 89% Small-Business
- 4% Mid-Market
Helpware stormed into the business process management and outsourcing race in 2015 with a new kind of racing strategy—and an engine powered by people, purpose, and performance. In an industry defined
- 47% Small-Business
- 43% Mid-Market
- 7% Enterprise
- Customer support
- Technical support
- Back-office support
Peak Support is the business process outsourcing partner that puts people first. We have the best Glassdoor rating and the lowest attrition in the CX outsourcing industry - which translates directly i
- Overview
- Software Expertise
- Pros and Cons
- Apparel & Fashion
- 58% Small-Business
- 32% Mid-Market
- 3% Enterprise
- Customer service
- Technical Support
- Accounting Services
Melu puts real human operators onto your website 24/7. Melu provides greatly improved customer service and lead generation through our UK-based team of highly trained operators. Most small businesses
- 96% Small-Business
- 4% Mid-Market
Smith.ai Live Website Chat is the fastest and friendliest way to capture, screen, and convert website leads. Our Live Chat agents answer questions, screen leads, and schedule appointments 24/7. Chat c
- Legal Services
- Law Practice
- 86% Small-Business
- 5% Enterprise
- 5% Mid-Market
Chat Metrics - Inbound Pipeline on Auto-Pilot
- 43% Small-Business
- 33% Mid-Market
- 24% Enterprise
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, s
- Overview
- Software Expertise
- 44% Mid-Market
- 38% Small-Business
- 25% Enterprise
- Customer Support
- Technical Support
- Back Office Services
B2B Marketing Archives is a leading B2B mailing/email lists provider for email marketers.
- Overview
- Pros and Cons
- 57% Mid-Market
- 29% Enterprise
- 14% Small-Business
LTVplus provides dedicated customer service outsourcing for online retailers. We help you scale your e-commerce business through live chat, email and social media. Our professional team of CSRs can s
- 57% Mid-Market
- 43% Small-Business
CommVersion has enhanced human connection with data-led technology, transforming live chat into an indispensable revenue-generating solution for businesses worldwide. Having grown to a team of over 1
- 75% Mid-Market
- 25% Small-Business
24x7 Chat Agents starting at US$ 99/Month. 10 Days Free Trial. With more than 60+ Experts & 10+ years experience, we assure you best services. DeskMoz can be your helping hand in providing all ty
- 75% Small-Business
- 25% Mid-Market
Equinox is a leading provider of 24/7 live chat teams for support and sales for B2B software companies. We know your pain. Your website is still not converting enough qualified leads to feed your sale
- 50% Mid-Market
- 25% Enterprise
- 25% Small-Business
At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, m
- 45% Mid-Market
- 45% Small-Business
- 9% Enterprise
HelpSquad's professionally trained live chat agents offer real-time, 24/7 support to your customers by responding to their website chats, SMS text messages and Facebook messages around the clock. Hel
- 75% Small-Business
- 25% Mid-Market
