Melu Managed Live Chat Reviews & Provider Details

The dashboard is fantastic and easy to use. You can pull up all the chats and get a great overview of the number of leads generated from live chats. Review collected by and hosted on G2.com.

Nothing to dislike at the moment. We had one minor issue with accuracy but this was resolved immediately and the communication was great. Review collected by and hosted on G2.com.

We are 40-year-old family law and estate planning mid-sized law firm in Portland, Oregon. We wanted to provide our clients and potential clients with a way to communicate with us outside of business hours. Review collected by and hosted on G2.com.

Implementing Melu Managed Live Chat was made easy by the staff assisting with writing the FAQs. Our clients and potential clients now have the ability to speak with a live human being 24 hours a day, 7 days a week. We went Melu because of the live interaction. Our clients often question the person answering chat messages, asking if they are a live person. They are delighted when the answer is yes!

I am extremely pleased with Melu's services and I would encourage everyone to give them a try. Review collected by and hosted on G2.com.

Melu provides visitors to our site with a direct resoonse to their enquiry without them having to scale the site. It saves our clients time, meanwhile provides direct qualified enquiries to our sales team who can pick up the conversation with the right information. Review collected by and hosted on G2.com.

It's efficient, insightful, and effective! Good reporting, the team provides a real-life connection as opposed to AI - maintaining this and scaling will be key! Review collected by and hosted on G2.com.

Melu offers a great Managed Live Chat Service for a great price. They have real operators manning live chat functions on your website. You don't have to be sitting at your desk ready to answer an inquiry or hope they fill in the 'out of office Web form'. A real person is always there on your website ready to help prospective customers and get you more leads. Review collected by and hosted on G2.com.

More and more customers want to contact companies via live chat on the website. Particularly the younger generation will use live chat instead of picking up the phone. It's faster than email and you don't get stuck on hold. Melu allows smaller companies to offer the same immediate responsiveness on live chat provided by bigger companies without paying people to do it yourself. You give Melu the answers to the most common questions meaning they can support your customers as if they're one of your team. They'll then collect the emails and phone numbers of the prospective clients for you to contact directly. Highly recommended! Review collected by and hosted on G2.com.

We use Melu Chat to provide initial answers to questions posed by visitors to our website and capture details of those visitors for us to follow up on directly. Review collected by and hosted on G2.com.

It's actual people providing the responses rather than a chatbot, so the interaction is more personable, and the visitors feel like they're chatting to a member of the team rather than a robot. We've certainly won some good pieces of work from leads generated through Melu. Review collected by and hosted on G2.com.

Having updated our website, we began using the services of Melu to manage our online inquiries via their live chat service. The response from our clients has been extremely positive, and the percentage of converted leads is fantastic and much better than before we used the live chat service. We are incredibly pleased and impressed with the service. Review collected by and hosted on G2.com.

The customer feedback is always positive, as the live chat stops the annoying misunderstandings from bot chat facilities.

The feedback and communication we receive from Lee and the team at Melu is excellent, and we are entirely up to date with our figures and statistics. Review collected by and hosted on G2.com.

Melu ensures that we don't miss any new enquiries or opportunities from our website. We don't have a dedicated team that can monitor the website and respond to live chats in real-time, which has resulted in us missing new enquiries and business opportunities in the past. Since using Melu Managed Live Chat on our website, we have been able to capture those extra enquiries that would have otherwise been missed. Review collected by and hosted on G2.com.

Professional, polite, and English-speaking chat agents who point our visitors in the right direction by providing links to pages around our website such as pricing, FAQs and our callback request page which helps us to capture leads. I also really like how we get emailed a chat transcript for every new lead, so that we know exactly what was talked about and can refer back to the live chat transcript to help answer questions when we pick up the conversation with the new lead. Review collected by and hosted on G2.com.

Melu has helped us capture out of hours leads (and in hours to be fair) that we lost previously. The service pays for itself a few times over.

If you have used self-managed live chats, you will know that by the time you have a notification and opened the chat, the lead has often left. Melu solves that by having someone online 24/7. The live chat team responds to queries almost instantly.

Onboarding is painless. An FAQ document is created to help direct the conversation to whatever goal you set e.g. book a call. The FAQ document can be tweaked at any point which helps improve conversion rates.

Support is quick and friendly.

Give it a go! Review collected by and hosted on G2.com.

- Captures otherwise lost leads

- Easy set up

- Pays for itself

- Improves user experience Review collected by and hosted on G2.com.

We hired Melu to manage our website chat, particularly out of hours. This has led to some very good leads that we might not otherwise have gained. Review collected by and hosted on G2.com.

That we don't have to worry about being responsive out of hours. Melu will answer the questions they can and get the details of the client so we can follow up in office hours. Review collected by and hosted on G2.com.

We instructed Melu to provide live chat on our website.

We believed that this functionality was required so that we could communicate with our clients outside the normal 9 to 5 hours. Review collected by and hosted on G2.com.

The fact that client is not speaking to a bot and is speaking to a human on the other side of the screen Review collected by and hosted on G2.com.