Melu Managed Live Chat Reviews & Product Details

Melu Managed Live Chat Overview

What is Melu Managed Live Chat?

Melu puts real human operators onto your website 7 days a week. Melu provides greatly improved customer service and lead generation through our UK-based team of highly trained operators. Most small businesses cannot take advantage of live chat because it's hard for existing staff to manage, and hiring dedicated chat operators isn't financially viable. Melu manages live chat for you, saving the business money, whilst generating new leads to increase revenue. Think of Melu as your 'online reception'. For our operators can understand your business and answer visitors queries, we use a shared FAQs document that both you and our operators have access to. In the FAQs you can add the questions you often hear, and the answers you’d like our operators to provide. When a visitor is interested in your products or services, we'll get their details so you can follow-up. If a visitor asks a question that's not in the FAQs, we'll add it and let you know! Melu is free to try, with no commitment or long-term contracts. No payment details are required to start a trial.

Melu Managed Live Chat Details
Website
Discussions
Melu Managed Live Chat Community
Languages Supported
English
Product Description

Live Chat Done for You - Turn your website visitors into customers today

Seller Details
Seller
Melu
Company Website
Lee R.
LR
Overview Provided by:
Lee Rennie
Co-founder & Director at Melu. Passionate about helping small businesses get more leads online.
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Melu Managed Live Chat Screenshots

Melu Managed Live Chat Demo - Melu Managed Live Chat

Melu Managed Live Chat Reviews

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PP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Melu operates live chat on our website. We are an insulation company and Melu consistently 10-15 quality leads per week. They communicate well with visitors and interact in such away that visitors feel confident to provide emails and full contact details . To be honest its like having an extra employee. Review collected by and hosted on G2.com.

What do you like best?

Based in Oxford ,England and english is the first language for all operators. This being the first port of call for potential clients I want it to be right. Review collected by and hosted on G2.com.

What do you dislike?

There was no downside for me, maybe my wife would complain that my phone dinging over the weekend with emails of new leads. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Its one thing getting people on your site but then you have to keep them there. Melu provides that friendly service 24/7 . Review collected by and hosted on G2.com.

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PM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We have recently launched a new startup accelerator programme for the yachting industry and Melu Chat has helped us provide the best possible support to those that visited our website. The response rate on their end was extremely quick and very professional. Review collected by and hosted on G2.com.

What do you like best?

The speed of their response rate ensured that those on the website were engaged and encouraged to leave contact details, so that we could reach out to them at a later date. The personalised response from a real person on the other end was very useful. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, the team delivered as per expectations. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Go for it and give it a try, it's money well spent to engage with those on your website and to provide the best possible customer support. Your website it often the first place potential customers go before engaging with you, so providing a good customer support at the very beginning is an indication to the customer as to what the relationship with you will be like moving forward. First impressions matter! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are solving the problem that as startup founders, we're extremely busy and can't dedicate 100% time to monitoring the website to engage with those potential customers / partners. Review collected by and hosted on G2.com.

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Matt W.
MW
Founder
Accounting
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Melu live chat helps our clients and prospects that visit our website. Review collected by and hosted on G2.com.

What do you like best?

We love the fact that Melu’s livechat operators help our website visitors whilst we are busy doing our day to day work. Review collected by and hosted on G2.com.

What do you dislike?

Based on our six months of experience using Melu I can’t think of anything we dislike about the service. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I don’t see how any business owner wanting to gain more business from their website would not try Melu Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Melu has been amazing for converting website visitors into leads (and usually then clients).

You get a really helpful transcript of the chats they are having so you can easily see the interaction your prospects have already had with your business. Review collected by and hosted on G2.com.

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