# Melu Managed Live Chat Reviews **Vendor:** Melu **Category:** [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat) **Average Rating:** 4.9/5.0 **Total Reviews:** 28 ## About Melu Managed Live Chat Melu puts real human operators onto your website 24/7. Melu provides greatly improved customer service and lead generation through our UK-based team of highly trained operators. Most small businesses cannot take advantage of live chat because it's hard for existing staff to manage, and hiring dedicated chat operators isn't financially viable. Melu manages live chat for you, saving the business money, whilst generating new leads to increase revenue. Think of Melu as your 'online reception'. For our operators can understand your business and answer visitors queries, we use a shared FAQs document that both you and our operators have access to. In the FAQs you can add the questions you often hear, and the answers you’d like our operators to provide. When a visitor is interested in your products or services, we'll get their details so you can follow-up. If a visitor asks a question that's not in the FAQs, we'll add it and let you know! Melu is free to try, with no commitment or long-term contracts. No payment details are required to start a trial. ## Melu Managed Live Chat Reviews ### 1. Excellent Live Chat Service - Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Freddie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Melu Managed Live Chat?** The dashboard is fantastic and easy to use. You can pull up all the chats and get a great overview of the number of leads generated from live chats. **What do you dislike about Melu Managed Live Chat?** Nothing to dislike at the moment. We had one minor issue with accuracy but this was resolved immediately and the communication was great. **Recommendations to others considering Melu Managed Live Chat:** I would thoroughly recommend Melu to other marketing admins - it's a great service at a good price. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** We don't have the capacity to manage the live chat function on our website, but see how important it is in being responsive to our customers and potential leads. Melu is a perfect solution for this and are a brilliant extension of our brand. They are very responsive to our needs and they're quality of work is excellent. All of the support agents speak in exactly the tone we need and they've taken all of the information on board perfectly. I would thoroughly recommend Melu to anyone who wants to upgrade their website and be more responsive to customers and prospects. ### 2. Simple Upgrade. Huge Impact. **Rating:** 5.0/5.0 stars **Reviewed by:** Nakia B. | Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **Describe the project or task Melu Managed Live Chat helped with:** We are 40-year-old family law and estate planning mid-sized law firm in Portland, Oregon. We wanted to provide our clients and potential clients with a way to communicate with us outside of business hours. **What do you like best about Melu Managed Live Chat?** Implementing Melu Managed Live Chat was made easy by the staff assisting with writing the FAQs. Our clients and potential clients now have the ability to speak with a live human being 24 hours a day, 7 days a week. We went Melu because of the live interaction. Our clients often question the person answering chat messages, asking if they are a live person. They are delighted when the answer is yes! I am extremely pleased with Melu's services and I would encourage everyone to give them a try. **What do you dislike about Melu Managed Live Chat?** I wish I had a little more control over the Melu administrative dashboard, but every time we need a change made Melu staff quickly responds and updates information for us.... so, I wouldn't consider it a true "dislike." **What problems is Melu Managed Live Chat solving and how is that benefiting you?** We are allowing our clients and potential clients to communicate with us at times that are convenient and safe for them. With the pandemic creating situations where people are at home together, it is imperative that people seeking assistance with divorce or domestic violence can request help outside of business hours. We are providing an opportunity for our staff to review Melu chat transcripts before reaching out to clients and potential clients to discuss their needs; a process that is far less stressful than our previous process. ### 3. Very effective product, team are great to deal with - highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu provides visitors to our site with a direct resoonse to their enquiry without them having to scale the site. It saves our clients time, meanwhile provides direct qualified enquiries to our sales team who can pick up the conversation with the right information. **What do you like best about Melu Managed Live Chat?** It's efficient, insightful, and effective! Good reporting, the team provides a real-life connection as opposed to AI - maintaining this and scaling will be key! **What do you dislike about Melu Managed Live Chat?** The inconsistency between operators can cause inconsistency in our brand messaging such as where are services are located, and that we provide but ultimately it gets us the results! **Recommendations to others considering Melu Managed Live Chat:** Provide as much detail and information to Melu as possible during the induction - it will help them and it will help you in the long run! **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Firstly, we are converting a lot of more website visitors on our site who perhaps were unable or didn't have time to find what they were looking for previously. Secondly, leads are pre-qualified before reaching our Sales team, allowing them to provide a more personalised and insightful first point of contact - ultimately solving their problem more efficiently and effectively. ### 4. Use Melu to free up time for more important aspects of business **Rating:** 5.0/5.0 stars **Reviewed by:** Ben F. | Personal Trainer and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu offers a great Managed Live Chat Service for a great price. They have real operators manning live chat functions on your website. You don't have to be sitting at your desk ready to answer an inquiry or hope they fill in the 'out of office Web form'. A real person is always there on your website ready to help prospective customers and get you more leads. **What do you like best about Melu Managed Live Chat?** More and more customers want to contact companies via live chat on the website. Particularly the younger generation will use live chat instead of picking up the phone. It's faster than email and you don't get stuck on hold. Melu allows smaller companies to offer the same immediate responsiveness on live chat provided by bigger companies without paying people to do it yourself. You give Melu the answers to the most common questions meaning they can support your customers as if they're one of your team. They'll then collect the emails and phone numbers of the prospective clients for you to contact directly. Highly recommended! **What do you dislike about Melu Managed Live Chat?** When I first started using Melu they didn't offer the manned coverage they now do. Many of my clients would be looking for my services over the weekend. Melu now DOES offer weekend manned excellent live chat coverage. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Melu has helped us gain clients who may not have reached out to us via email or phone. Their operators are professional and great at getting contact details for those enquiring about your services that you can then turn into leads. They also answer questions asked by clients from the FAQs that you provide, making your business appear even more professional. ### 5. Excellent product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Regina J. | Senior Data Protection Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **Describe the project or task Melu Managed Live Chat helped with:** We use Melu Chat to provide initial answers to questions posed by visitors to our website and capture details of those visitors for us to follow up on directly. **What do you like best about Melu Managed Live Chat?** It's actual people providing the responses rather than a chatbot, so the interaction is more personable, and the visitors feel like they're chatting to a member of the team rather than a robot. We've certainly won some good pieces of work from leads generated through Melu. **What do you dislike about Melu Managed Live Chat?** Our biggest challenge is finding the time to update the information sheet that the Melu team uses to respond to our visitors. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Some people can be reluctant to pick up the phone to ask questions about products or services and may forget to send the email when work distracts them. The immediate response and process of capturing contact information if they need one of the team to get back to them work well. It gives us the opportunity to engage with people we may never have been aware of without Melu. ### 6. Just Wills and Legal Services **Rating:** 5.0/5.0 stars **Reviewed by:** Andy P. | Group Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Having updated our website, we began using the services of Melu to manage our online inquiries via their live chat service. The response from our clients has been extremely positive, and the percentage of converted leads is fantastic and much better than before we used the live chat service. We are incredibly pleased and impressed with the service. **What do you like best about Melu Managed Live Chat?** The customer feedback is always positive, as the live chat stops the annoying misunderstandings from bot chat facilities. The feedback and communication we receive from Lee and the team at Melu is excellent, and we are entirely up to date with our figures and statistics. **What do you dislike about Melu Managed Live Chat?** There are no apparent downsides for us. The client feedback is excellent. **Recommendations to others considering Melu Managed Live Chat:** For the relatively low cost, the live chat helps us better serve our online inquiries and supports a much better percentage conversion to new business **What problems is Melu Managed Live Chat solving and how is that benefiting you?** We get much better conversion of inquiries into business. ### 7. Great live chat service for our website **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu ensures that we don't miss any new enquiries or opportunities from our website. We don't have a dedicated team that can monitor the website and respond to live chats in real-time, which has resulted in us missing new enquiries and business opportunities in the past. Since using Melu Managed Live Chat on our website, we have been able to capture those extra enquiries that would have otherwise been missed. **What do you like best about Melu Managed Live Chat?** Professional, polite, and English-speaking chat agents who point our visitors in the right direction by providing links to pages around our website such as pricing, FAQs and our callback request page which helps us to capture leads. I also really like how we get emailed a chat transcript for every new lead, so that we know exactly what was talked about and can refer back to the live chat transcript to help answer questions when we pick up the conversation with the new lead. **What do you dislike about Melu Managed Live Chat?** Sometimes the information provided by the chat agent is not 100% accurate (i.e. charity pricing options), but overall there is nothing specific that we dislike about the service and will continue to use Melu going forwards. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** We used to miss lots of new enquiries via our website because our team was unable to monitor the live chat box we had. This left visitors with an unprofessional service, and no response to their questions. With Melu, we now never miss any live chat enquiries which has resulted in an increase in leads via our website. ### 8. A live chat service that works **Rating:** 5.0/5.0 stars **Reviewed by:** Bo B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu has helped us capture out of hours leads (and in hours to be fair) that we lost previously. The service pays for itself a few times over. If you have used self-managed live chats, you will know that by the time you have a notification and opened the chat, the lead has often left. Melu solves that by having someone online 24/7. The live chat team responds to queries almost instantly. Onboarding is painless. An FAQ document is created to help direct the conversation to whatever goal you set e.g. book a call. The FAQ document can be tweaked at any point which helps improve conversion rates. Support is quick and friendly. Give it a go! **What do you like best about Melu Managed Live Chat?** - Captures otherwise lost leads - Easy set up - Pays for itself - Improves user experience **What do you dislike about Melu Managed Live Chat?** This is definitely scrapping the barrel but it would be great to have more widget customisation options. This might already exist! **What problems is Melu Managed Live Chat solving and how is that benefiting you?** - Captures otherwise lost leads ### 9. A must for your website! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **Describe the project or task Melu Managed Live Chat helped with:** We hired Melu to manage our website chat, particularly out of hours. This has led to some very good leads that we might not otherwise have gained. **What do you like best about Melu Managed Live Chat?** That we don't have to worry about being responsive out of hours. Melu will answer the questions they can and get the details of the client so we can follow up in office hours. **What do you dislike about Melu Managed Live Chat?** Nothing - we're happy with the service. It all works fine. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Just as above - it helps us to capture leads that we might otherwise have missed. Some of these have resulted in bookings but due to the nature of our business it's hard to say whether this is as a direct result of using Melu. ### 10. Never knew what we were missing **Rating:** 5.0/5.0 stars **Reviewed by:** Pardeep J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **Describe the project or task Melu Managed Live Chat helped with:** We instructed Melu to provide live chat on our website. We believed that this functionality was required so that we could communicate with our clients outside the normal 9 to 5 hours. **What do you like best about Melu Managed Live Chat?** The fact that client is not speaking to a bot and is speaking to a human on the other side of the screen **What do you dislike about Melu Managed Live Chat?** Nothing disliked about the service at all. **Recommendations to others considering Melu Managed Live Chat:** Easy onboarding and implementation. Great communication with owner and staff with leads. Good to review all leads to see if anything can be changed to increase the quality of the service. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Communicating with clients in the evenings and at weekends. Getting good quality leads with adequate information about what the problem the client is facing. ### 11. Great service from the team at Melu **Rating:** 5.0/5.0 stars **Reviewed by:** Nick J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu have been providing us with leads generated from visitors to our website. It is a great service and has provided us with additional revenue for our business, which pays for itself. If you are looking for more customers and clients, then having Melu live chat installed on your website is well worth the investment. **What do you like best about Melu Managed Live Chat?** Having a genuine person respond to the enquiries rather than an artificial automated response that you get when dealing with some supposed chat functions. **What do you dislike about Melu Managed Live Chat?** There is nothing to dislike the service has been brilliant **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Responding to enquiries to our website, which are opportunities that may have otherwise been missed. ### 12. The best way to gain proper leads from your website **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher G. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu do our chat function on our website 24/7 with actual human beings - very professional service with great leads generated. All enquiries are dealt with immediately a very impressive service - thank you Melu! **What do you like best about Melu Managed Live Chat?** The fact that actual human beings reply to the chat function live. This adds real value and authenticity to our brand and business **What do you dislike about Melu Managed Live Chat?** There is nothing that we dislike, it is all good. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** We can now see that customers use the site to book through. It also enables people to contact us without picking up the phone, making us much more convenient to reach. ### 13. Great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Nick T. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu provide a live chat team 24 hours a day on our website. **What do you like best about Melu Managed Live Chat?** They are polite, efficient and always willing to learn. **What do you dislike about Melu Managed Live Chat?** I cannot find anything to dislike, if we ever have an issue I point it out, they correct it and we improve our live chat experience in doing so. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Our business means we see lots of confused buyers who do not know where to start. Melu provide that critical human touch to reassure people and forward to us any particularly challenging querstions from potential customers. ### 14. very personable service **Rating:** 5.0/5.0 stars **Reviewed by:** Clare H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Live chat on website **What do you like best about Melu Managed Live Chat?** I am not a fan of chatbots at all and I don't know many people that disagree! to have a live person on the end of chat provides better service **What do you dislike about Melu Managed Live Chat?** I got a little confused on the setup. If everything could be included on one email that may help. **Recommendations to others considering Melu Managed Live Chat:** Get it! It is leaps and bounds above chatbots (chatbots never seem to answer my question!) Live chat does exactly that! **What problems is Melu Managed Live Chat solving and how is that benefiting you?** capturing traffic on website - engaging them into a conversation as can then understand what people are mostly searching for ### 15. Great service from Melu **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu answer queries on our website. This has increased the conversions from our website by about 100%. **What do you like best about Melu Managed Live Chat?** Very responsive to queries. Great Service. **What do you dislike about Melu Managed Live Chat?** Nothing! You do need to obviously tell them what you want! **Recommendations to others considering Melu Managed Live Chat:** Try it out. Nothing to lose! **What problems is Melu Managed Live Chat solving and how is that benefiting you?** People dont always like calling or filling in a webform. This gives them another way to contact us. ### 16. A great value-add service for Clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Provided a live chat service for website visitors **What do you like best about Melu Managed Live Chat?** The service provided out-of-hours help and support for clients and a means to acquire additional leads. **What do you dislike about Melu Managed Live Chat?** Unfortunately, no leads have yet gone on to convert into sales. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Melu Chat means when we can't be there for a Client's needs, they can ### 17. Brilliant service **Rating:** 5.0/5.0 stars **Reviewed by:** Derek V. | Head Of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu captures the customers that would slip away. **What do you like best about Melu Managed Live Chat?** Speed of lead and human intervention gives the customer confidence. **What do you dislike about Melu Managed Live Chat?** Nothing to dislike a great bunch of staff. **Recommendations to others considering Melu Managed Live Chat:** Give them ago as a no brainer. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Staffing out of hours and the ability to interact before the customers leave our website. ### 18. Brilliant service **Rating:** 5.0/5.0 stars **Reviewed by:** Tania T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu helped us to attract new clients via the website **What do you like best about Melu Managed Live Chat?** Easy to implement. Friendly and very helpful staff **What do you dislike about Melu Managed Live Chat?** Nothing to dislike. Melu provides perfect service **Recommendations to others considering Melu Managed Live Chat:** I have discovered that live chats work. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Answering the first client's questions. Persuading clients to contact us. Getting real clients communications ### 19. Valued Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Setting up live chat on the website, fielding customer inquiries. Answering questions where possible and passing relevant leads **What do you like best about Melu Managed Live Chat?** The time saved by our staff not having to field general inquiries, so that they can concentrate on prospect clients **What do you dislike about Melu Managed Live Chat?** It does take a little work to make sure the guys have the right answers but its well worth the effort **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Benefits are it saves us time and captures possible leads where a person may not have completed the on-line form ### 20. Great service provided **Rating:** 5.0/5.0 stars **Reviewed by:** George D. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Managing website chat **What do you like best about Melu Managed Live Chat?** Custom answers to FAQs, always generate referrals for you to chase for more complex questions, staff talking to clients remain professional **What do you dislike about Melu Managed Live Chat?** nothing - **What problems is Melu Managed Live Chat solving and how is that benefiting you?** allows us to have 24/7 chat to increase lead generation and create more potential bookings ### 21. Very efficient and very reactive **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel F. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu can answer FAQ's on our behalf enabling our team to be focus on our core strentgh and providing customers with efficient service. **What do you like best about Melu Managed Live Chat?** Reactivity, efficient and anticapte issues. **What do you dislike about Melu Managed Live Chat?** Some questions can be too specific to answer **What problems is Melu Managed Live Chat solving and how is that benefiting you?** We are responding faster to clients and crew. ### 22. Someone to engage with - real person **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Melu has provided an additional communication method for our existing clients and allowed prospects to answer specific questions that are answered by a human and not taken round in circles by a robot. It's a no brainer for any business looking to provide that personal touch. **What do you like best about Melu Managed Live Chat?** The genuine conversations that take place by the real chat people **What do you dislike about Melu Managed Live Chat?** We don't have any dislikes or critisism. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Responding easily to small requests from clients and starting conversations with potential prospects ### 23. Very professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **Describe the project or task Melu Managed Live Chat helped with:** We use Melu for our online chat function, and their system works well. They have been happy to discuss ways in which customers may better interact with the service. I have been very impressed. **What do you like best about Melu Managed Live Chat?** The team's adaptability to trying new things. **What do you dislike about Melu Managed Live Chat?** Not Applicable, Melu have provided a good service. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** It is useful for clients to be able to communicate with someone when staff are not available. ### 24. Very helpful, saved the company time by answering chats **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **Describe the project or task Melu Managed Live Chat helped with:** They have provided an excellent liv chat for us,this has saved many questions coming through to us as they have answered most of the questions **What do you like best about Melu Managed Live Chat?** The live chat answers are polite and friendly with correct information **What do you dislike about Melu Managed Live Chat?** I have not come across any areas I dislike **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Many questions are answered by Live Chat in and outside of office hours saving the company several hours a day ### 25. Meluchat Messaging Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **Describe the project or task Melu Managed Live Chat helped with:** Website chat system **What do you like best about Melu Managed Live Chat?** The owner is very responsive to queries and feedback **What do you dislike about Melu Managed Live Chat?** The chat team do not always remember to follow our instructions **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Many people visiting the website want simple answers to general questions - the chat system saves us time by filtering and handling them. Only genuine leads get passed to our sales team. ### 26. First class service **Rating:** 5.0/5.0 stars **Reviewed by:** Pat P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **Describe the project or task Melu Managed Live Chat helped with:** Melu operates live chat on our website. We are an insulation company and Melu consistently 10-15 quality leads per week. They communicate well with visitors and interact in such away that visitors feel confident to provide emails and full contact details . To be honest its like having an extra employee. **What do you like best about Melu Managed Live Chat?** Based in Oxford ,England and english is the first language for all operators. This being the first port of call for potential clients I want it to be right. **What do you dislike about Melu Managed Live Chat?** There was no downside for me, maybe my wife would complain that my phone dinging over the weekend with emails of new leads. **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Its one thing getting people on your site but then you have to keep them there. Melu provides that friendly service 24/7 . ### 27. Great Support for Busy Founders! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **Describe the project or task Melu Managed Live Chat helped with:** We have recently launched a new startup accelerator programme for the yachting industry and Melu Chat has helped us provide the best possible support to those that visited our website. The response rate on their end was extremely quick and very professional. **What do you like best about Melu Managed Live Chat?** The speed of their response rate ensured that those on the website were engaged and encouraged to leave contact details, so that we could reach out to them at a later date. The personalised response from a real person on the other end was very useful. **What do you dislike about Melu Managed Live Chat?** Nothing, the team delivered as per expectations. **Recommendations to others considering Melu Managed Live Chat:** Go for it and give it a try, it's money well spent to engage with those on your website and to provide the best possible customer support. Your website it often the first place potential customers go before engaging with you, so providing a good customer support at the very beginning is an indication to the customer as to what the relationship with you will be like moving forward. First impressions matter! **What problems is Melu Managed Live Chat solving and how is that benefiting you?** We are solving the problem that as startup founders, we're extremely busy and can't dedicate 100% time to monitoring the website to engage with those potential customers / partners. ### 28. The most effective way to harvest leads from your website **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Founder, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **Describe the project or task Melu Managed Live Chat helped with:** Melu live chat helps our clients and prospects that visit our website. **What do you like best about Melu Managed Live Chat?** We love the fact that Melu’s livechat operators help our website visitors whilst we are busy doing our day to day work. **What do you dislike about Melu Managed Live Chat?** Based on our six months of experience using Melu I can’t think of anything we dislike about the service. **Recommendations to others considering Melu Managed Live Chat:** I don’t see how any business owner wanting to gain more business from their website would not try Melu **What problems is Melu Managed Live Chat solving and how is that benefiting you?** Melu has been amazing for converting website visitors into leads (and usually then clients). You get a really helpful transcript of the chats they are having so you can easily see the interaction your prospects have already had with your business. ## Melu Managed Live Chat Discussions - [What is Melu Managed Live Chat used for?](https://www.g2.com/discussions/what-is-melu-managed-live-chat-used-for) - [View Melu Managed Live Chat pricing details and edition comparison](https://www.g2.com/products/melu-managed-live-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+00%3A47%3A06+-0500&secure%5Bsession_id%5D=e13ae986-4708-47f5-9aae-025253f1a3bd&secure%5Btoken%5D=e623042301bda647e8c94949efeb511863e5c54af7711a526b1c4827db68d054&format=llm_user) ## Melu Managed Live Chat Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Melu Managed Live Chat Alternatives - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews) - [Smith.ai Live Chat](https://www.g2.com/products/smith-ai-live-chat/reviews) - 4.8/5.0 (21 reviews) - [Chat Metrics | Managed Live Chat](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews) - 4.8/5.0 (21 reviews)