The cost factor is most important also. The manager assigned to me helped me whenever required.

I like everything about DeskMoz. When visitors on my website have an inquiry, DeskMoz agents respond quickly and ensure that their inquiry is resolved to their satisfaction. I'm sure even I wouldn't be able to do it. They are very dedicated. I love that there is a dashboard where I could sign in and view all the transcripts of the chats. Additionally, it offers me a panel in which I can modify the look and feel of the chat software. To add, this is included free in the DeskMoz plan. It's something no other business can offer. I could even add other staff members to access the dashboard. It allows us to also improve the FAQs we provide, which the agents refer to for providing the user exemplary customer service.

Love the ease of integrating DeskMoz with other softwares and services. MailChimp and ZohoCRM are what we use so to add DeskMoz into our process was fast and simple.