Initially, I was hesitant to start a service using a service like Chat Metrics because of all the setup and training that I thought I would have to provide from my side. They assured me that I wouldn't have to commit time to preparing materials or training because someone from their side would go through our site and create a compressive Q&A for the agents to use. I was still hesitant, but said "Okay." I was extremely surprised when less than a day later, I was given an excellent Q&A document to review. Not only was it fast and thorough, but it showed a true understanding of what questions and concerns our customers would have. I was extremely impressed. So long story short - one of the best things is how easy it was for me as a client to get started. Barely any work on my part. Of course, the other best part (and maybe the most important) is that we've seen a major increase in sales. More customers are purchasing through our shopping cart after getting a few of their questions answered on chat, whereas before, they would have waited for a sales person to call them back.

Their team is trained to pick on the nuances of the conversation and what is truly needed to qualify your prospects, sometimes you only get one shot do you want to rely on the bot your someone that doesnt really understand your business programmed?

So simple to get started - they did everything including loading the code for me and building the scripts. The very proactivet service and responsiveness is amazing. They give me ideas to improve all parts of my business. I love how it is set and forget, once they are up and running, they just get better and better. The insights I have gained from the online conversations we have from our website visitors have been pricless. The Chat Metrics Team have actually changed the way my digital Agency market for us! The single best ROI I have in my business of all investments.