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Equinox Agents

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4 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.4
Serving customers since
2013

Profile Name

Star Rating

3
1
0
0
0

Equinox Agents Reviews

Review Filters
Profile Name
Star Rating
3
1
0
0
0
Marina L.
ML
Marina L.
02/19/2023
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Improving our customer service

I love that the Equinox Agents team was very motivated, they had a data-driven approach, and they wanted to grow at every stage of education and training. They were open to criticism and feedback, flexible in working with new processes, and provided valuable advice to our team. All of these qualities were instilled in their customer service team, and I appreciated their willingness to learn our culture and the way we work with our customers.
Geoff H.
GH
Geoff H.
Customer Success at Spear Education
12/13/2018
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Equinox Agents - Excellent for high touch Tech Support

Piyush and Ashwin were extremely motivated to not just meet our standards but exceed them. They became proficient in our metrics and provided value-added information that help us improve globally. They were innovative and put it to place a QM process to ensure the best quality possible for our customers.
AH
Ashley H.
Quality Assurance | Administrative Assistant | Training Specialist
12/05/2018
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Equinox delivered thorough, caring, and prompt quality interactions with our customers

The Equinox team was lead by a motivated, data-driven leadership team. They came with a growth mindset during every training and coaching session. Their leadership team provided complex data, helping to determine customer-service strategies, resolving problems, and implementing change.They were open to critique and demonstrated a desire and enthusiasm for feedback.They were flexible with new processes and provided our in-house team valuable feedback. The Equinox management team were caring, enthusiastic, empathetic, and customer centric. These traits were coached to their customer facing teams and visibly reflected in their daily interactions.

About

Contact

HQ Location:
Chandler, US

Social

@equinoxsuccess

What is Equinox Agents?

Equinox Agents is a service provider of innovative insurance solutions designed to meet the diverse needs of its clients. As stated on their website http://www.equinoxagents.com, the company specializes in offering a wide range of insurance products that cater to both individual and corporate clients. Their portfolio includes, but is not limited to, life insurance, health insurance, auto insurance, and property insurance. Equinox Agents prides itself on leveraging cutting-edge technology to provide tailored, efficient, and effective insurance services. With a focus on customer satisfaction, informed decision-making, and comprehensive support, Equinox Agents aims to deliver exceptional value and peace of mind to all its stakeholders. The website offers detailed information on their offerings, including easy-to-navigate sections on different types of insurance coverages, a blog with helpful tips and updates, and a client portal for managing policies and filing claims.

Details

Year Founded
2013