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Helpware Reviews & Provider Details

Helpware stormed into the business process management and outsourcing race in 2015 with a new kind of racing strategy—and an engine powered by people, purpose, and performance. In an industry defined by purely transactional relationships, we brought a pit crew mentality: Every team member and partner is essential, and every customer fuels the win. We’ve redefined outsourcing by putting people in the driver’s seat. From Manila to Guadalajara, Berlin to Kentucky, we’ve built a connected team culture where everyone wears the same badge and performs at the same high level.

Seller

Helpware

Discussions

Helpware Community

Languages Supported

Arabic, Belarusian, Bengali, Czech, German, English, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Tagalog, Thai, Ukrainian, Vietnamese, Chinese (Traditional)

Services Offered

Customer support, Technical support, Back-office support, AI Customer Experience

Locations Serviced

Australia, Belgium, France, Germany, + 10 more

Overview by

Alexei Piskunov (Marketing Project Manager | Head of Marketing | CMO | Business Developer)

Top-Rated Alternatives

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Helpware Media

Helpware Demo - Digital Customer Experience

Customers' expectations are changing — we level up the experience. CONNECT WITH CUSTOMERS WHERE THEY ARE We offer fully integrated business process outsourcing that drives brand loyalty, including call center, answering service, IT, chat, technical, and email support. CREATE EX...

We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction. EFFICIENT GROWTH AT SCALE We build customized tea...

Start-ups need to ramp quickly without sacrificing quality. Helpware provides a full suite of front and back-office solutions that can be customized to your growth goals. Our People as a Service model is built on a culture of personalization and automation — all focused on helping you expedite gr...

Helpware Demo - AI Operation / Content Control & Verification

Modern companies utilize machine learning models and AI to improve overall operational performance. We ensure that your models are using accurate data. EFFICIENT GROWTH AT SCALE Helpware’s outsourced AI operations support all human data labeling and interpretation for the latest in all...

USA Lexington, KY Mt. Sterling, KY Martinsville, VA UKRAINE Kyiv Lviv THE PHILIPPINES Manila Cebu MEXICO Guadalajara GERMANY Berlin

Ecommerce & Retail Meet your customers where they are with a personalized journey that increases their brand loyalty. SaaS & Software Exceed customer needs, expand your business opportunities, and create a strong brand in the market. HealthCare & HealthTech Drive growth...

Helpware Reviews (30)

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Brian L.

Small-Business (50 or fewer emp.)

7/1/2025

"Excellent Attention to detail"

5/5

What do you like best about Helpware?

I love their attention to detail and them helping me get organized in by every day business matters. They are also available to help when I need them and they are very professional. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

So far, I have not had any issues with Helpware and I would highly recommend their services to anyone. Great company! Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/19/2024

"Streamlined Excellence: A Review of Helpware"

4.5/5

What do you like best about Helpware?

What makes Helpware different is its dedication to client satisfaction. They prioritise open communication channels, actively seek feedback and continuously refine their services. Their client-specific approach fosters long-term partnerships. From the very beginning, they illustrated a solid understanding of our needs, tailored solutions and continue to do so to perfectly align with our organisation's objectives. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

Nothing comes to mind but there's always room for improvement! Review collected by and hosted on G2.com.

Nadia F.

Mid-Market (51-1000 emp.)

5/2/2023

"A great partner to have!"

5/5

What do you like best about Helpware?

The team is amazing. Every individual that I've worked with has been an amazing partner. Helpware really has our needs in mind. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

Nothing so far we work closely with their team and stay in communication constantly. We have no complaints! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/25/2022

"Great, Affordable Staffing Solution"

4.5/5

What do you like best about Helpware?

Helpware allows you to be as hands-off as you'd like. Helpware management recruits and trains new personnel, monitors attendance, tracks and rewards performance metrics, fixes computer issues, and does regular engagement activities to ensure an active workforce. They take care of their personnel in the unlikely event of a local emergency. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

After a year or so, we started hearing talk of team members planning to leave us/Helpware. While Helpware management worked with the individuals to keep them as long as possible, you can only keep people at an agency for so long. Their computers could also be better. Review collected by and hosted on G2.com.

Recommendations to others considering Helpware:

A great solution to reduce staffing costs, especially for your front line. Plan for turnover and you will be in a good spot. Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

Helpware helps us staff and manage personnel abroad - this frees up our time and budget, allowing us to focus those resources on higher business priorities. Review collected by and hosted on G2.com.

Cameron R.

Manager, Vendor Operations

Enterprise (> 1000 emp.)

9/29/2022

"Helpware has been a great partner!"

5/5

What do you like best about Helpware?

Helpware is excellent at being a flexible partner for rapidly growing businesses. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

The only minor thing is that their location options are limited compared to some of the massive BPOs in the space. They're growing fast, though! Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively asks for feedback to improve constantly. Review collected by and hosted on G2.com.

Karina L.

Social Media Editor

Enterprise (> 1000 emp.)

5/17/2022

"Helpware Review"

4.5/5

Describe the project or task Helpware helped with:

Helpware is a BPO that works with various and different companies all around the globe. Review collected by and hosted on G2.com.

What do you like best about Helpware?

It's a really nice company, they provide customer service, training, quality assurance, sales, within other services for their clients. There a lot of growth opportunities for their employees. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

Since it's a new company in Mexico, they don't offer as many law benefits for their employees as other companies do. They've been working on implementing more benefits which is good. Review collected by and hosted on G2.com.

Recommendations to others considering Helpware:

It's an amazing company to work for! Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

I've grown a lot personally and professionally. I've been promoted three times in two years of being part of the company and I'm really happy with the career path I've built. Review collected by and hosted on G2.com.

Verified User in Media Production

Small-Business (50 or fewer emp.)

9/20/2022

"Great team to work with"

5/5

What do you like best about Helpware?

The team at Helpware is not only great to work with, but they partner with us in coaching our resources which helps us ensure excellence across all of our initiatives. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

Differing time zones can be challenging, however, Helpware does a great job of working with our schedules. Review collected by and hosted on G2.com.

Recommendations to others considering Helpware:

I cannot recommend Helpware enough. They are prompt, thorough, and a joy to work with. Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

The team at Helpware helps us with our Marketing Operations and have proven themselves to be an extension of our business. Review collected by and hosted on G2.com.

Steve Z.

Small-Business (50 or fewer emp.)

9/23/2020

"Professional, communicative and impressive!"

5/5

Describe the project or task Helpware helped with:

I contacted Helpware to start and manage my customer support team from scratch. Review collected by and hosted on G2.com.

What do you like best about Helpware?

Professional, experienced, scales great with my business Review collected by and hosted on G2.com.

What do you dislike about Helpware?

Nothing, they handle everything and scale with my business Review collected by and hosted on G2.com.

Recommendations to others considering Helpware:

Helpware was perfect for our growing business, they took care of customer service and allowed us to focus on growing our business while instilloing the confidence and trust that customer service is in good hands. Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

Helpware is solving my customer support problems and started the team from scratch and scaled from the low volume. They were professional and communicative from the initial sales call to the onboarding, training and now through continuous improvement process. They made solving customer service easy and a non-issue for my business. Review collected by and hosted on G2.com.

Joe J.

CEO

9/14/2022

"Helpware becomes an integral part of the team"

5/5

What do you like best about Helpware?

Understand my business and customer needs Review collected by and hosted on G2.com.

What do you dislike about Helpware?

Not much, very communicate and collaborative Review collected by and hosted on G2.com.

Brian L.

Co-Founder/Director of Sales & Leasing

Small-Business (50 or fewer emp.)

5/21/2022

"Helpware is amazing"

5/5

What do you like best about Helpware?

I have been using Helpware services for the last two years and they have been a tremendous help in growing my business. They are the best in the business and I would highly recommend them. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

It would be nice if the agents could make outgoing calls on our behalf without paying for a phone service. Review collected by and hosted on G2.com.