Peak Support Reviews & Provider Details

I appreciate Peak Support for exceeding our expectations as an amazing partner, especially with their ability to pivot to our business needs sometimes on a daily basis. They were instrumental in achieving our pre-registration adoption goals for the FSL app and have been vital during launches. The Peak Surge team manages pre-registration and conducts caregiver virtual open houses, resulting in serving over 1,000 caregivers. The Peak Contact Center has significantly helped by handling timekeeping calls, which freed up 2,153 hours and improved our efficiency with a 96% one-touch resolution for in-scope calls. I find their weekly business reviews and their ability to build out reports and dashboards on Salesforce particularly valuable. They're not only willing to meet business needs, but they also excel in data analysis, which supports business decisions and the launch roadmap. I also appreciate their customer service, strong collaborative partnership, and overall support which have greatly impacted our team’s efficiency and business goals. Review collected by and hosted on G2.com.

I would just offer that if we knew we could utilize their IT team more we would have so being more open upfront about how they can support us in various ways outside of the original ask Review collected by and hosted on G2.com.

I love their responsiveness and how easy they are to work with. They handle all matters in a very quick and efficient manner. They are always ready to provide any support whether it is to address an issue, give data and insight or to share out a process update. I am continuously impressed by their responsiveness and how quickly they get things done. They always provide the why behind any fluctuation in KPI or data. Review collected by and hosted on G2.com.

I have not had any bad experiences with Peak so far. They have shown great ownership and urgency towards resolution with any mistake or issue that was brought up. Review collected by and hosted on G2.com.

I really like how Peak Support has become an extension of our team, knowing how to work with us to meet our needs. The weekly syncs and connects are super helpful, ensuring everything is communicated well to their teams. They come prepared with insights, data on all their calls, the type of calls, and issues, which I find particularly beneficial. Their ability to strategize and prioritize calls for app adoption has been a game-changer for us, and their support during the Salesforce FSL app implementation was impressive as they were able to pivot when needed. It's more of a partnership with them, and that level of collaboration is something that stands out to me. Review collected by and hosted on G2.com.

None that I could think of Review collected by and hosted on G2.com.

I really appreciate Peak Support's proven experience with Salesforce, which was one of the main reasons we chose them. Their excellent customer satisfaction metrics and their ability to support and train with minimal input from us stood out. They successfully helped us achieve a 91% one-touch solution goal, which surpasses our initial target. Their deliverables and reporting are top-notch, providing us with better insight into our call metrics. Peak Support is incredibly easy to work with and has provided us with the best partnership experience we've ever had. They move quickly to support our needs and have given a huge amount of time back to our internal team through their efficient handling of call savings and customer service improvement. Review collected by and hosted on G2.com.

pretty minimal - any issues we have and bring up they solve quickly and at scale Review collected by and hosted on G2.com.

What we love most about Peak Support is how seamlessly their team integrates with ours. They feel like true partners—reliable, proactive, and invested in our success. Their agents are well-trained, flexible, and consistently deliver high-quality customer interactions. We also appreciate how responsive and supportive the Peak leadership team is whenever we need to adjust, troubleshoot, or plan ahead. Review collected by and hosted on G2.com.

Honestly, we haven’t experienced any major issues. Like with any outsourced team, there’s a learning curve in the beginning, but Peak Support has been very proactive in onboarding, training, and continuously improving. Their responsiveness and willingness to adapt have made any challenges very manageable. Review collected by and hosted on G2.com.

Responsive communication - Great Team lead Review collected by and hosted on G2.com.

Little repetitive mistakes can be better - also tough when we lose trained reps to other accounts (reassignment etc) Review collected by and hosted on G2.com.

Peak is able to quickly adapt and integrate updates that we make to our flows. Because we are still evolving our produt and service, having a support team that can quickly take in new directions and start executing them immediately is clutch to prodiving a good experience for our members. Review collected by and hosted on G2.com.

When we first set up our account there wasn't auto-billing. This was recently taken care of, but having to go in and pay an invoice at the begining was an extra logistical task. Review collected by and hosted on G2.com.

Most importantly Peak has been a great partner. From the individual agents willing to learn the details about our business to the management team working to provide a package that works and scales with our needs they are willing to support us where and when it is needed. Review collected by and hosted on G2.com.

With the team being overseas there are some instances where the team doesn't entirely grasp a specific aspect of our business or product offereing. This can lead to less than ideal interactions with the customer or additonal responses to clarify. That said the team is very open and receptive to feedback and adjusts accordingly. Review collected by and hosted on G2.com.

Love the personalized feel - Peak starts with our needs to best meet those and does not try to force a predetermined structure or plan. Review collected by and hosted on G2.com.

Occasionally the agents being overseas can cause some challenges due to small language and cultural barriers. Usually it is fine, but sometimes it affects the more personalized understanding and connection between CS agents and our primarily American customers. Review collected by and hosted on G2.com.

Everyone I have interacted with at Peak Support has been extremely kind, helpful, and eager to learn! Review collected by and hosted on G2.com.

I wish we could meet our Peak Support co-workers in person occasionally! Unfortunately, the long flights between the Philippines and the east coast of the U.S. make this difficult. Review collected by and hosted on G2.com.