I appreciate Peak Support for exceeding our expectations as an amazing partner, especially with their ability to pivot to our business needs sometimes on a daily basis. They were instrumental in achieving our pre-registration adoption goals for the FSL app and have been vital during launches. The Peak Surge team manages pre-registration and conducts caregiver virtual open houses, resulting in serving over 1,000 caregivers. The Peak Contact Center has significantly helped by handling timekeeping calls, which freed up 2,153 hours and improved our efficiency with a 96% one-touch resolution for in-scope calls. I find their weekly business reviews and their ability to build out reports and dashboards on Salesforce particularly valuable. They're not only willing to meet business needs, but they also excel in data analysis, which supports business decisions and the launch roadmap. I also appreciate their customer service, strong collaborative partnership, and overall support which have greatly impacted our team’s efficiency and business goals.

I love their responsiveness and how easy they are to work with. They handle all matters in a very quick and efficient manner. They are always ready to provide any support whether it is to address an issue, give data and insight or to share out a process update. I am continuously impressed by their responsiveness and how quickly they get things done. They always provide the why behind any fluctuation in KPI or data.

I really like how Peak Support has become an extension of our team, knowing how to work with us to meet our needs. The weekly syncs and connects are super helpful, ensuring everything is communicated well to their teams. They come prepared with insights, data on all their calls, the type of calls, and issues, which I find particularly beneficial. Their ability to strategize and prioritize calls for app adoption has been a game-changer for us, and their support during the Salesforce FSL app implementation was impressive as they were able to pivot when needed. It's more of a partnership with them, and that level of collaboration is something that stands out to me.