# Ngage Live Chat Reviews **Vendor:** Ngage Live Chat **Category:** [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 27 ## About Ngage Live Chat Ngage is a live chat platform with a team of highly trained chat operators that convert your website visitors into high quality leads, 24/7. Ngage is featured on more than 8,000 business websites across numerous industries. With discrete exchanges, we help prospects create a relationship with your business. We capture and forward vital information immediately to make your intake and sales processes more efficient. Ultimately, you increase your website conversions, all at a low cost. ## Ngage Live Chat Reviews ### 1. Phenomenal Customer Service at Ngage **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Ngage Live Chat?** I love that all of the information I need to reach out to the potential clients is conveniently in one email. It's very easy to navigate and filter out what is / isn't relevant to our line of work. Also, the customer service is phenomenal. I love working with Joann F. She is just wonderful! Joann has always been so responsive, helpful and kind in all of the communication I've had with her over the years. Yes! We've used Ngage for 5+ years now. We've never considered NOT utilizing Ngage because it's really gotten us many, many clients. Ngage and Joann are perfect because they are available when we need them, but never push anything...I always appreciate it when Joann reaches out with a special deal or new tool, but she has never once been pushy or demanding. We have had a wonderful working realtionship. Every time I've had a billing question (to adjust bills because of miscalculated leads), Joann has immediately taken care of my issue even though billing isn't her department. **What do you dislike about Ngage Live Chat?** None that I can think of. I have been happy with all of the interactions I've had. **Recommendations to others considering Ngage Live Chat:** Try it out. You'll love it. Ngage will be your new favorite way to passively enjoy new clients coming your way! **What problems is Ngage Live Chat solving and how is that benefiting you?** Ngage has been a wonderful way for us to get clients. Generally speaking, our law firm receives a few potential leads every week. It's an easy and convenient way to receive leads. We get all of the information we need to make our initial contact with the potential clients in an email! ### 2. Good and responsive website live chat service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Ngage Live Chat?** Their staff has been very responsive to our requests for changes in the script and they have always refunded us when we disagreed with a lead. I also like the "Private Eye" section which provides a little more contact info for the lead. **What do you dislike about Ngage Live Chat?** It can be frustrating to see a site visitor's questions go unanswered in favor of collecting more contact info from them, but this is to be expected from any outside live chat service. **Recommendations to others considering Ngage Live Chat:** Just realize they are providing the service of collecting contact info on leads for your company rather than being customer support **What problems is Ngage Live Chat solving and how is that benefiting you?** Ngage Live Chat provides a path for my company to collect leads from our website by chatting with site visitors and passing along the site visitor's request and contact info. They solve the problem of us not being available around the clock to answer every question instantly ### 3. Professional Service **Rating:** 5.0/5.0 stars **Reviewed by:** George B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Ngage Live Chat?** The live chat operators are always very professional and consistent. **What do you dislike about Ngage Live Chat?** Sometimes it's challenging when the prospect asks a question about locality because the operator is not local. **Recommendations to others considering Ngage Live Chat:** We have been extremely happy with Ngage. Their professionalism and consistency is appreciated. On rare occasions when we do have an "issue," they are easy to contact and the issue is resolved immediately. They make life a lot easier for us. **What problems is Ngage Live Chat solving and how is that benefiting you?** Ngage assists us to answer live chats on our website 24 hours a day. ### 4. Excellent and prompt service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Ngage Live Chat?** It is simple, the service is good, and the leads are high quality for the most part. **What do you dislike about Ngage Live Chat?** There have been a few that I have had to challenge, but most of the time they acknowledge it and give me a refund. **Recommendations to others considering Ngage Live Chat:** Make sure you can afford at least $1,000 per month if you are in a busy jurisdiction. **What problems is Ngage Live Chat solving and how is that benefiting you?** Providing me phone numbers to call and try to get clients. ### 5. We use Ngage for PI leads and Daniel Miklos has always been very helpful and communicative. **Rating:** 5.0/5.0 stars **Reviewed by:** Makayla S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Ngage Live Chat?** Knowing that we won't ever miss a PNC because they are there to answer. **What do you dislike about Ngage Live Chat?** I do not dislike anything about Ngage Live Chat. **What problems is Ngage Live Chat solving and how is that benefiting you?** We use Ngage Live Chat for rollover and after-hour calls. This is helpful when phones are busy during office hours so we don't miss a potential new client. They also do live after hour transfers for us as well. ### 6. Great Customer Service and The Ngage Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Ngage Live Chat?** Karen is my rep and the service is great. She is super fast and friendly and works with my web suy any time there is an issue. **What do you dislike about Ngage Live Chat?** Not really anything i dislike. I think the service is great. **Recommendations to others considering Ngage Live Chat:** Way better to have a site attendant that a can garner business day and night than not. Ngage works well for me. **What problems is Ngage Live Chat solving and how is that benefiting you?** It's like having a host on my site greeting clients 24/7 and customers do react and use it. ### 7. It brings great value to our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Jared M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Ngage Live Chat?** Gives our potential clients a way to get in touch with us that perhaps they prefer to picking up the phone and calling. **What do you dislike about Ngage Live Chat?** A lot of the contacts we get are not inside our practice area or geographic area so it takes some time to filter through those to get to the ones that are relevant to us. **Recommendations to others considering Ngage Live Chat:** If one person connect with us who otherwise wouldn't have but for the Ngage chat feature that's good enough for me. Give it a try, you won't be dissapointed. **What problems is Ngage Live Chat solving and how is that benefiting you?** People were coming to our website but leaving without contacting us. Ngage Live Chat solved that issue for us. ### 8. Nearly Everyday, our firm receives new Leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Ngage Live Chat?** Any leads not about a law we practice or is out of our area of operations are automatically denied. We only pay for the leads we want. **What do you dislike about Ngage Live Chat?** There is not slow down occurring. Leads are coming in less frequently then when we first signed up. **What problems is Ngage Live Chat solving and how is that benefiting you?** We had a limited number of leads arriving, and with Ngage, now we have tips from all over the state while keeping those we are not interested in away. ### 9. Excellent service and worthwhile product. **Rating:** 5.0/5.0 stars **Reviewed by:** Edward F. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Ngage Live Chat?** Time efficient way to assess potential cases. **What do you dislike about Ngage Live Chat?** The potential cases that are referred to my firm can be outside of my practice areas. **Recommendations to others considering Ngage Live Chat:** Cost effective marketing tool. **What problems is Ngage Live Chat solving and how is that benefiting you?** Account representative is responsive and makes smart marketing suggestions. ### 10. Working with Ngage is easy and the team is always responsive - they get things done! **Rating:** 5.0/5.0 stars **Reviewed by:** Ana R. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Ngage Live Chat?** The best- it's available 24/7 and also in Spanish! **What do you dislike about Ngage Live Chat?** The downsides of using Ngage Live Chat are not available. **Recommendations to others considering Ngage Live Chat:** Do it. Great partner to work with and have on your side :D **What problems is Ngage Live Chat solving and how is that benefiting you?** Ngage is allowing each office to have business opportunities on the line in minutes! ### 11. Ngage is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk B F. | Sole Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Ngage Live Chat?** It is very easy to use and provides excellent leads. **What do you dislike about Ngage Live Chat?** Sometimes I get leads that are not in my area of practice. **Recommendations to others considering Ngage Live Chat:** I would definitely recommend giving Ngage a try. **What problems is Ngage Live Chat solving and how is that benefiting you?** Ngage has been sending me a lot of good client leads. I have been retained on several matters which started with leads from Ngage. ### 12. Ngage live chat makes tracking internet inquiries across all of our platforms seamless! **Rating:** 5.0/5.0 stars **Reviewed by:** Maritza K. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **Describe the project or task Ngage Live Chat helped with:** Tracking and responding to inquiries on our website and social media is easy and efficient with Ngage. **What do you like best about Ngage Live Chat?** Getting all the leads in one place, via email saves me time and is more efficient than having to check every site. **What do you dislike about Ngage Live Chat?** What's not to like? Everything has been smooth so far. No complaints. **What problems is Ngage Live Chat solving and how is that benefiting you?** With Ngage we are sure to make the most of every lead from every platform. Their reporting makes it easy to track and confirm that we are responding to every lead. ### 13. Easy, Professional, Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2021 **Describe the project or task Ngage Live Chat helped with:** We use Ngage Live Chat on many of our client's websites. We find the chats to be exactly what our clients need. The operators answer quickly, professionally, and accurately in proper English. We receive the chats in real time, which allows us to respond to queries quickly. If we need to dispute a chat, it is a very easy process. You simply click a reason (such as that it is an existing client or that it is outside your area) and you get it credited back within a few hours. **What do you like best about Ngage Live Chat?** What I like best is how responsive Ngage is to any concerns. If I see a simliar question coming in via chat, I make sure to let them know how to adapt our "scripts" to make sure the operators can answer it. As I already mentioned, disputing a chat is very simple. **What do you dislike about Ngage Live Chat?** The only downside that I have is that you do have to dispute the chats within a particular time period. If you do not (such as if you are out of town on vacation), then you have to reach out to your rep to override it. It's really not that big of a deal and I understand why there has to be a limit. I have never had a problem with reaching out quickly to my rep to get it fixed. **Recommendations to others considering Ngage Live Chat:** You won't regret using this service! **What problems is Ngage Live Chat solving and how is that benefiting you?** Potential web users want to be able to talk to a real person, in real time 24/7. Ngage allows us to fill in the gap for when offices are closed. The amount of chats we get in the middle of the night is quite surprising, so it is infinitely better to have that service. ### 14. Great Tool to Maximize Value of your Website Traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **Describe the project or task Ngage Live Chat helped with:** Ngage Chat is a fantastic tool to help make the most of the traffic you are already acquiring as a business. Sometimes users need a little nudge to take action, and Nagage chat does just that! I also think that an actual human being on the other end of the conversation makes it that much more personable and engaging. We have seen the value since implementing it. I highly recommend it. **What do you like best about Ngage Live Chat?** It's hard to choose. I like the whole thing. Notifications on email and text to various people, so there are no missed leads, are just so helpful. **What do you dislike about Ngage Live Chat?** Up to this point, there is nothing to dislike. **Recommendations to others considering Ngage Live Chat:** Try it out! There is no contract; you won't regret it. **What problems is Ngage Live Chat solving and how is that benefiting you?** I'm fully utilizing the traffic we work so hard to drive. It's great! Nothing goes to waste. ### 15. Everything That It Is Supposed To Be! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **Describe the project or task Ngage Live Chat helped with:** NGage has been able to cover online and some social media chat functions. **What do you like best about Ngage Live Chat?** Full Chat Transcripts directly to my email. **What do you dislike about Ngage Live Chat?** Nothing yet. So far it has done everything that I need it to do. **What problems is Ngage Live Chat solving and how is that benefiting you?** Not having to have a full-time person to cover 24/7. ### 16. Ngage is an important part of our business **Rating:** 4.0/5.0 stars **Reviewed by:** Heidi S. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **Describe the project or task Ngage Live Chat helped with:** Ngage Chat is vital resource for our Criminal Law Firm. In this day and age, no one likes to pick up the phone and call a business anymore. Ngage allows our potential clients to reach out to us quickly. We were worried about making this investment but it continues to pay off for us month after month. **What do you like best about Ngage Live Chat?** The portal is easy to use and track clients that hire us. **What do you dislike about Ngage Live Chat?** We wish it would show that there was "NO Fee" charged in the portal. **What problems is Ngage Live Chat solving and how is that benefiting you?** It allows clients to reach us 24 hours a day. The live operator puts people at ease until we can get back to him. ### 17. Mixed. Some calls are worthless, and others are clients thinking they are talking to office. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **Describe the project or task Ngage Live Chat helped with:** Helping to sort calls from folks that don't need a lawyer. **What do you like best about Ngage Live Chat?** Potential clients think that someone is interested in their problem. **What do you dislike about Ngage Live Chat?** A lot of calls are from people that had frustration with other lawyers of have problems that the law can't help. **What problems is Ngage Live Chat solving and how is that benefiting you?** The benefit is that potential clients think that someone is there to help them with their situation. ### 18. Chat experts! Friendly. Proven results. Very responsive, professional team that I highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth M. | Attorney & Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **Describe the project or task Ngage Live Chat helped with:** Ngage has been doing live chat mostly for us. **What do you like best about Ngage Live Chat?** Ngage is very responsive and their team of operators seems always to know just what to ask and how to handle a situation. **What do you dislike about Ngage Live Chat?** Nothing. They are very good at what they do and I feel add value to our organization. **What problems is Ngage Live Chat solving and how is that benefiting you?** There is no way we could manage chat the way they do. ### 19. A Cost-Effective Referral Source **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Ngage Live Chat?** It brings prospective clients to me, with adequate contact information so I can quickly reply. You offer Spanish-language service. You are reasonable about handling credit requests. **What do you dislike about Ngage Live Chat?** The prospect's gender is unknown ... and your service is often wrong on this point. The information often isn't very detailed. There apparently is no filter for repeated inquiries from the same individual, someone impatient for a response. (The "credit" feature is the work-around.) **Recommendations to others considering Ngage Live Chat:** Ask Ngage about setting up a template to screen prospective clients. **What problems is Ngage Live Chat solving and how is that benefiting you?** Ngage Live Chat offers a cost-effective channel for interested, motivated prospective clients to approach me for dialogue and consultation. I believe I have increased my caseload by 10% since signing up with Ngage. ### 20. Efficient, friendly, responsive, solution oriented. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Ngage Live Chat?** I like the ability to receive live assistance when necessary and not have to always rely on chats. Their staff well executes their customer service. **What do you dislike about Ngage Live Chat?** I would like a longer period of time to review and request No Fee Credits. **What problems is Ngage Live Chat solving and how is that benefiting you?** Ngage Live Chat allows us to capture additional intake information via email and get detailed information enabling us to provide consultation services effectively to potential clients. This allows our intake vetting process to be effective, efficient, and productive. ### 21. Efficient, reliable and easy leads **Rating:** 5.0/5.0 stars **Reviewed by:** MaryEllen S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Ngage Live Chat?** The leads are sent in real time. The intake professionals are thorough in screening and diligent in what constitutes a valid referral. Our contact (Amanda) at Ngage is extremely informative and receptive. **What do you dislike about Ngage Live Chat?** Nothing at this time. I do not know what to write to get past this question. **What problems is Ngage Live Chat solving and how is that benefiting you?** We are very happy so far and have not experienced any issues or problems. ### 22. Been using this service for years. It's great. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **Describe the project or task Ngage Live Chat helped with:** Website chat tool **What do you like best about Ngage Live Chat?** I like that the chat operators are knowledgeable in our field **What do you dislike about Ngage Live Chat?** I disliked their default chat script, but we were able to customize it to our use case, and it is now converting at a better rate. **What problems is Ngage Live Chat solving and how is that benefiting you?** It helps us convert potential clients that may be unwilling to call and just want to ask a quick question. We have been able to convert more of those clients with chat than without. ### 23. Happy with NGAGE **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel K. | Lawyer, Owner **Reviewed Date:** September 10, 2021 **What do you like best about Ngage Live Chat?** The people who run it are very professional and responsive and generally easy to deal with. **What do you dislike about Ngage Live Chat?** There is really nothing to dislike. I am happy with it. **What problems is Ngage Live Chat solving and how is that benefiting you?** Being first to contact a potential client. Generating leads from web visitors who may not be ready to make a phone call yet. ### 24. NGage is a dependable chat service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **Describe the project or task Ngage Live Chat helped with:** NGage helps us process potential clients via our website. **What do you like best about Ngage Live Chat?** The overall reliability of the chat service. **What do you dislike about Ngage Live Chat?** Overall ROI could be better with the initial cost set at a lower price point. **What problems is Ngage Live Chat solving and how is that benefiting you?** How to help our potential clients get in contact with us quicker. ### 25. Personal Injury and Medical Malpractice Lawyer **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan R. | Owner / Attorney **Reviewed Date:** September 18, 2021 **What do you like best about Ngage Live Chat?** Prompt service, quality intakes and consistent intakes enable me to triage cases quickly. **What do you dislike about Ngage Live Chat?** Occasional intakes on cases that are outside of service areas. **What problems is Ngage Live Chat solving and how is that benefiting you?** Much more consistent intakes and quality prompts for new cases. ### 26. nice feature to have -- but doesn't always screen **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **Describe the project or task Ngage Live Chat helped with:** communicating with potential clients **What do you like best about Ngage Live Chat?** 24/7 availability to use - potential clients can contact you and feel attended to at all hours. **What do you dislike about Ngage Live Chat?** automated is good but not perfect as it sends blindly and not reviewed **What problems is Ngage Live Chat solving and how is that benefiting you?** ability to reach attorney - or layout issues prior to speaking. ### 27. Chat service for law firm **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Ngage Live Chat?** 24 hour support on law firm website to discuss case with leads. **What do you dislike about Ngage Live Chat?** some agents are not familiar with Canadian geography and some responses are bland. **Recommendations to others considering Ngage Live Chat:** Very much worth trying as chat solution **What problems is Ngage Live Chat solving and how is that benefiting you?** geography ## Ngage Live Chat Discussions - [What is Ngage Live Chat used for?](https://www.g2.com/discussions/what-is-ngage-live-chat-used-for) - [View Ngage Live Chat pricing details and edition comparison](https://www.g2.com/products/ngage-live-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+03%3A31%3A05+-0500&secure%5Bsession_id%5D=a937deaf-f08c-4b90-9634-c4d6fc60b612&secure%5Btoken%5D=784dde18128787e1d12d754c2cad1c4019092fa6ac939684d2c4788708c25313&format=llm_user) ## Ngage Live Chat Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Ngage Live Chat Alternatives - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews) - [Melu Managed Live Chat](https://www.g2.com/products/melu-managed-live-chat/reviews) - 4.9/5.0 (28 reviews) - [Smith.ai Live Chat](https://www.g2.com/products/smith-ai-live-chat/reviews) - 4.8/5.0 (21 reviews)