Ngage Live Chat Reviews & Provider Details

I love that all of the information I need to reach out to the potential clients is conveniently in one email. It's very easy to navigate and filter out what is / isn't relevant to our line of work. Also, the customer service is phenomenal. I love working with Joann F. She is just wonderful! Joann has always been so responsive, helpful and kind in all of the communication I've had with her over the years. Yes! We've used Ngage for 5+ years now. We've never considered NOT utilizing Ngage because it's really gotten us many, many clients. Ngage and Joann are perfect because they are available when we need them, but never push anything...I always appreciate it when Joann reaches out with a special deal or new tool, but she has never once been pushy or demanding. We have had a wonderful working relationship. Every time I've had a billing question (to adjust bills because of miscalculated leads), Joann has immediately taken care of my issue even though billing isn't her department. Review collected by and hosted on G2.com.

None that I can think of. I have been happy with all of the interactions I've had. Review collected by and hosted on G2.com.

Their staff has been very responsive to our requests for changes in the script and they have always refunded us when we disagreed with a lead. I also like the "Private Eye" section which provides a little more contact info for the lead. Review collected by and hosted on G2.com.

It can be frustrating to see a site visitor's questions go unanswered in favor of collecting more contact info from them, but this is to be expected from any outside live chat service. Review collected by and hosted on G2.com.

The live chat operators are always very professional and consistent. Review collected by and hosted on G2.com.

Sometimes it's challenging when the prospect asks a question about locality because the operator is not local. Review collected by and hosted on G2.com.

It is simple, the service is good, and the leads are high quality for the most part. Review collected by and hosted on G2.com.

There have been a few that I have had to challenge, but most of the time they acknowledge it and give me a refund. Review collected by and hosted on G2.com.

Knowing that we won't ever miss a PNC because they are there to answer. Review collected by and hosted on G2.com.

I do not dislike anything about Ngage Live Chat. Review collected by and hosted on G2.com.

Karen is my rep and the service is great. She is super fast and friendly and works with my web suy any time there is an issue. Review collected by and hosted on G2.com.

Not really anything I dislike. I think the service is great. Review collected by and hosted on G2.com.

Gives our potential clients a way to get in touch with us that perhaps they prefer to picking up the phone and calling. Review collected by and hosted on G2.com.

A lot of the contacts we get are not inside our practice area or geographic area so it takes some time to filter through those to get to the ones that are relevant to us. Review collected by and hosted on G2.com.

Any leads not about a law we practice or is out of our area of operations are automatically denied. We only pay for the leads we want. Review collected by and hosted on G2.com.

There is not slow down occurring. Leads are coming in less frequently then when we first signed up. Review collected by and hosted on G2.com.

Time efficient way to assess potential cases. Review collected by and hosted on G2.com.

The potential cases that are referred to my firm can be outside of my practice areas. Review collected by and hosted on G2.com.

The best- it's available 24/7 and also in Spanish! Review collected by and hosted on G2.com.

The downsides of using Ngage Live Chat are not available. Review collected by and hosted on G2.com.