Chat Metrics | Managed Live Chat Reviews & Provider Details

We were struugling to get online bookings and qualified leads & enquiries from our website. The spend of SEO and SEM was considerable but be just were not getting the ROI. Chat Metrics changed everything. Increase our conversion rate by 5 times through the live chat and by helping us with our Google Analytics to get better quality traffic and more importantly, convert that traffic into warm inbound qualified leads and enquiries. Review collected by and hosted on G2.com.

So simple to get started - they did everything including loading the code for me and building the scripts.

The very proactivet service and responsiveness is amazing. They give me ideas to improve all parts of my business.

I love how it is set and forget, once they are up and running, they just get better and better.

The insights I have gained from the online conversations we have from our website visitors have been pricless. The Chat Metrics Team have actually changed the way my digital Agency market for us!

The single best ROI I have in my business of all investments. Review collected by and hosted on G2.com.

Their team is trained to pick on the nuances of the conversation and what is truly needed to qualify your prospects, sometimes you only get one shot do you want to rely on the bot your someone that doesnt really understand your business programmed? Review collected by and hosted on G2.com.

The integrations were my only complaint on the service but they have since fixed that issue. Review collected by and hosted on G2.com.

Generate sales qualified leads Review collected by and hosted on G2.com.

At first I was reluctant to the idea of having live chat on our site. Because of the obvious reasons like continuous monitoring and having to train the agents. But with Chat Metrics I was surprised to hear that we don't have to go through any of these and above all the pricing was quite reasonable. The onboarding process was simple and the application was easy to integrate with website. The team was able to prepare FAQs to help our clients and set up a fully functional chat on our site within a day. There are a lot of metrics and statistics available which helped us push forward and improve our business considerably. Review collected by and hosted on G2.com.

Great support from agents available 24/7 on my website for more qualified lead generation Review collected by and hosted on G2.com.

It is a very effective solution for communication between the prospects and the business. Its quick and simple configuration is an added value. There are a few great features for software business such as sales tracking and ability to set goals. This data helped us make amazing marketing strategies . The best use of this service is the instantaneous answers, this gives the customers confidence and security and this definitely increases the productivity of our business. Also. the support team is just the best. Review collected by and hosted on G2.com.

It helped us connect better with our online visitors and answer their questions instantly. Review collected by and hosted on G2.com.

We've seen a 128% more conversions between visitors who engage with us through Chat Metrics versus those who use our enquiry forms. Chat Metrics helped us give a better appearance of being on top of the technical world, as our clients get real time help right from the first interaction. The insights from Chat Metrics helps us understand our customer needs makes getting to know (and qualify) our potential clients seamless and very natural. Review collected by and hosted on G2.com.

Get more sales qualified leads easily Review collected by and hosted on G2.com.

My experience with Chat Metrics has been nothing short of amazing. Everything from the pop-up messages to the chat team is great as a end-user. What I love the most is that how easy it is to get connected to a real person everytime and not to some bots or offline forms and our customers love it too. I have seen great responses and success after having Chat Metrics on our website. Review collected by and hosted on G2.com.

24/7 service of agents on my website Review collected by and hosted on G2.com.

This has been the best service that I have came across so far. It has helped me a lot to manage the client relations. The back end management system is extremely user friendly and takes little to no previous training to figure out. The email support function is extremely useful and it has most of the integrations we need. Review collected by and hosted on G2.com.

Generate Sales and more Qualified Leads Review collected by and hosted on G2.com.

Chat Metrics helps me stay on top of my customers' needs. The chat window is available when users are viewing my product, and I can get alerts of their needs 24/7. The application is very intuitive and easy to use. Everything is on one dashboard that makes finding details easy and fluid. The team is great - everyone from the company is eager to discuss our challenges, come up with solutions. Review collected by and hosted on G2.com.

Get more qualified leads and better customer engagement through 24/7 live chat Review collected by and hosted on G2.com.

First I like the simplicity of the interface. The implementation is very easy and can be done in a couple of minutes. It connects with customers in real-time and allows them to get more info about our product features. This helps streamline our lead gathering process and quicken the sales process.We are provided with periodic stats and metrics that are helpful interms of improving our business. Review collected by and hosted on G2.com.

More qualified leads and ease engagement with potential customers Review collected by and hosted on G2.com.

"This service has many features and benefits, namely:

- the interactions are real time, as a result our customers became more loyal to us

- complete chat history containing all the conversations with our customers made sales pitches more effective and productive

- the dashboard is easy to understand and take advantage of

- supports integration with many CRM applications and REST API." Review collected by and hosted on G2.com.