--- title: Chat Metrics | Managed Live Chat Reviews meta_title: 'Chat Metrics | Managed Live Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Chat Metrics | Managed Live Chat works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 21 scale: '5' date_modified: '2026-07-07' parent_category: name: Other Services url: https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5 --- # Chat Metrics | Managed Live Chat Reviews **Vendor:** Chat Metrics **Category:** [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 21 ## About Chat Metrics | Managed Live Chat Chat Metrics - Inbound Pipeline on Auto-Pilot ## Chat Metrics | Managed Live Chat Reviews ### 1. The single best lead generator for my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen A. | CEO Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** We were struugling to get online bookings and qualified leads & enquiries from our website. The spend of SEO and SEM was considerable but be just were not getting the ROI. Chat Metrics changed everything. Increase our conversion rate by 5 times through the live chat and by helping us with our Google Analytics to get better quality traffic and more importantly, convert that traffic into warm inbound qualified leads and enquiries. **What do you like best about Chat Metrics | Managed Live Chat?** So simple to get started - they did everything including loading the code for me and building the scripts. The very proactivet service and responsiveness is amazing. They give me ideas to improve all parts of my business. I love how it is set and forget, once they are up and running, they just get better and better. The insights I have gained from the online conversations we have from our website visitors have been pricless. The Chat Metrics Team have actually changed the way my digital Agency market for us! The single best ROI I have in my business of all investments. **What do you dislike about Chat Metrics | Managed Live Chat?** Nothing, everything has been a breeze. We felt fully supported eevry step of the way and once the service started, they just cared so much about making sure we were happy and getting new clients it was amazing. **Recommendations to others considering Chat Metrics | Managed Live Chat:** Don't wait. I wish I had started with them as soon as I started the business. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** We were getting that we thought was a good flow of leads from our website. How wrong we were. We wanted to grow our business and Chat Metrics were recommended to us by our agency. Our number of leads nearly tripled in a month. Now more than 75% of our leads come through the Chat Metrics team. **Official Response from Terry Wilson:** > Hi Karen, Thank you so much for finding the time and doing such a detailed review for us. We love the fact that we are able to deliver such a high level of value to your business. We are looking forward to continuing to be at your service. Thanks again and have a great day Team Chat Metrics https://chatmetrics.com ### 2. The best managed chat traffic qualification and demand generation service. **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Chat Metrics | Managed Live Chat?** Their team is trained to pick on the nuances of the conversation and what is truly needed to qualify your prospects, sometimes you only get one shot do you want to rely on the bot your someone that doesnt really understand your business programmed? **What do you dislike about Chat Metrics | Managed Live Chat?** The integrations were my only complaint on the service but they have since fixed that issue. **Recommendations to others considering Chat Metrics | Managed Live Chat:** Don't rely on bots or ai!! I spend a lot of money driving engagement to my site and I only trust it to Chat Metrics. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** Bots, no matter how much effort was put into programming them just cant qualify like another human being. ### 3. Fantastic team with a great framework! **Rating:** 5.0/5.0 stars **Reviewed by:** Henry R. | Principal Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Generate sales qualified leads **What do you like best about Chat Metrics | Managed Live Chat?** At first I was reluctant to the idea of having live chat on our site. Because of the obvious reasons like continuous monitoring and having to train the agents. But with Chat Metrics I was surprised to hear that we don't have to go through any of these and above all the pricing was quite reasonable. The onboarding process was simple and the application was easy to integrate with website. The team was able to prepare FAQs to help our clients and set up a fully functional chat on our site within a day. There are a lot of metrics and statistics available which helped us push forward and improve our business considerably. **What do you dislike about Chat Metrics | Managed Live Chat?** The dashboard can take a while to get accustomed to, but the support team is always there to clearly explain the necessary functions. **Recommendations to others considering Chat Metrics | Managed Live Chat:** I highly recommend Chat Metrics for an ongoing sales partnership. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** 24/7 assistance to our online visitors. ### 4. Great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy A. | Director Of Sales Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Great support from agents available 24/7 on my website for more qualified lead generation **What do you like best about Chat Metrics | Managed Live Chat?** It is a very effective solution for communication between the prospects and the business. Its quick and simple configuration is an added value. There are a few great features for software business such as sales tracking and ability to set goals. This data helped us make amazing marketing strategies . The best use of this service is the instantaneous answers, this gives the customers confidence and security and this definitely increases the productivity of our business. Also. the support team is just the best. **What do you dislike about Chat Metrics | Managed Live Chat?** I have not faced any issues yet with Chat Metrics. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** 24/7 assistance and more qualified leads ### 5. Chat Metrics feels like part of our team **Rating:** 5.0/5.0 stars **Reviewed by:** Georgia W. | Executive Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** It helped us connect better with our online visitors and answer their questions instantly. **What do you like best about Chat Metrics | Managed Live Chat?** We've seen a 128% more conversions between visitors who engage with us through Chat Metrics versus those who use our enquiry forms. Chat Metrics helped us give a better appearance of being on top of the technical world, as our clients get real time help right from the first interaction. The insights from Chat Metrics helps us understand our customer needs makes getting to know (and qualify) our potential clients seamless and very natural. **What do you dislike about Chat Metrics | Managed Live Chat?** There's nothing we don't like about Chat Metrics. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** We are now able to be always available for our online visitors with 24/7 assistance. ### 6. Proud to have Chat Metrics to represent our business as front liners **Rating:** 4.5/5.0 stars **Reviewed by:** Matilda S. | Managing Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Get more sales qualified leads easily **What do you like best about Chat Metrics | Managed Live Chat?** My experience with Chat Metrics has been nothing short of amazing. Everything from the pop-up messages to the chat team is great as a end-user. What I love the most is that how easy it is to get connected to a real person everytime and not to some bots or offline forms and our customers love it too. I have seen great responses and success after having Chat Metrics on our website. **What do you dislike about Chat Metrics | Managed Live Chat?** None that comes to mind now regarding the services offered. **Recommendations to others considering Chat Metrics | Managed Live Chat:** I would suggest others use Chat Metrics for complete online assistance for your website. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** Getting assistance available 24/7 to interact with website visitors. ### 7. True Sales Pros **Rating:** 5.0/5.0 stars **Reviewed by:** Aria J. | Creative Head, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** 24/7 service of agents on my website **What do you like best about Chat Metrics | Managed Live Chat?** This has been the best service that I have came across so far. It has helped me a lot to manage the client relations. The back end management system is extremely user friendly and takes little to no previous training to figure out. The email support function is extremely useful and it has most of the integrations we need. **What do you dislike about Chat Metrics | Managed Live Chat?** While the integrations with other platforms is great, when they do not work or fail to connect it can take time to fix or figure out another work around. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** Get more sales qualified leads easily ### 8. Chat Metrics sells **Rating:** 5.0/5.0 stars **Reviewed by:** Alec B. | Commercial Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Generate Sales and more Qualified Leads **What do you like best about Chat Metrics | Managed Live Chat?** Chat Metrics helps me stay on top of my customers' needs. The chat window is available when users are viewing my product, and I can get alerts of their needs 24/7. The application is very intuitive and easy to use. Everything is on one dashboard that makes finding details easy and fluid. The team is great - everyone from the company is eager to discuss our challenges, come up with solutions. **What do you dislike about Chat Metrics | Managed Live Chat?** Happy to tell that no weak points yet :) **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** 24/7 assistance to our online visitors. ### 9. Perfectly streamlines our sales pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Sienna M. | Director Of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Get more qualified leads and better customer engagement through 24/7 live chat **What do you like best about Chat Metrics | Managed Live Chat?** First I like the simplicity of the interface. The implementation is very easy and can be done in a couple of minutes. It connects with customers in real-time and allows them to get more info about our product features. This helps streamline our lead gathering process and quicken the sales process.We are provided with periodic stats and metrics that are helpful interms of improving our business. **What do you dislike about Chat Metrics | Managed Live Chat?** Some features are missing but they aren't deal breakers **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** 24/7 assistance to our online visitors. ### 10. End-to-End Selling **Rating:** 5.0/5.0 stars **Reviewed by:** Harry A. | Director Of Communications, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** More qualified leads and ease engagement with potential customers **What do you like best about Chat Metrics | Managed Live Chat?** "This service has many features and benefits, namely: - the interactions are real time, as a result our customers became more loyal to us - complete chat history containing all the conversations with our customers made sales pitches more effective and productive - the dashboard is easy to understand and take advantage of - supports integration with many CRM applications and REST API." **What do you dislike about Chat Metrics | Managed Live Chat?** We are working with this every single day and still don't have complaints. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** 24/7 customer engagement by agents ### 11. It pays for itself **Rating:** 5.0/5.0 stars **Reviewed by:** Logan A. | Director General, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Lead generation support with big results, minimal fuss **What do you like best about Chat Metrics | Managed Live Chat?** What we love most about Chat Metrics is that our site visitors and existing customers can engage INSTANTLY with a real person when they land on our website. The questions are answered straight away, which often leads the prospect to becoming a paid client...it's money in the bank, and provides wonderful customer service. **What do you dislike about Chat Metrics | Managed Live Chat?** Really difficult to list any issues on the tool. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** 24/7 assistance to the website visitors. ### 12. A real extension of our sales team with immediate results **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Global Head of Marketing | B2B Division, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** We use Chat Metrics to provide 24/7 live chats to potential customers who visit our website. Each agent is trained (by Chat Metrics) to answer product-oriented questions and to guide the visitor deeper into the funnel by scheduling sales calls and/or guiding them to our online shopping cart and even waiting while they checkout. **What do you like best about Chat Metrics | Managed Live Chat?** Initially, I was hesitant to start a service using a service like Chat Metrics because of all the setup and training that I thought I would have to provide from my side. They assured me that I wouldn't have to commit time to preparing materials or training because someone from their side would go through our site and create a compressive Q&A for the agents to use. I was still hesitant, but said "Okay." I was extremely surprised when less than a day later, I was given an excellent Q&A document to review. Not only was it fast and thorough, but it showed a true understanding of what questions and concerns our customers would have. I was extremely impressed. So long story short - one of the best things is how easy it was for me as a client to get started. Barely any work on my part. Of course, the other best part (and maybe the most important) is that we've seen a major increase in sales. More customers are purchasing through our shopping cart after getting a few of their questions answered on chat, whereas before, they would have waited for a sales person to call them back. **What do you dislike about Chat Metrics | Managed Live Chat?** I don't really think that there are any downsides. Of course, sometimes a new agent might misunderstand a lead's question or answer incorrectly - but they are usually spotted by the Chat Metrics managers and corrected before it happens again. That would happen even with an in-house sales team too, so it's natural it would happen with our Chat Metric's team. **What problems is Chat Metrics | Managed Live Chat solving and how is that benefiting you?** Chat metrics has helps us create more leads from our website, convert more "no-touch" leads into sales on our online shopping cart, and qualify leads before scheduling demo calls. ### 13. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Online engagement with visitors to our website. **What do you like best about Chat Metrics | Managed Live Chat?** People’ are engaged immediately and a few existing customers with questions were intercepted as they were about to log on to the members only part of our website who had service questions. We found out immediately about their question and they were called right away. This blew them away. Incredible service. **What do you dislike about Chat Metrics | Managed Live Chat?** Nothing all is very good hoopoooooooooooo **Official Response from Terry Wilson:** > Thanks for the review Wayne - much appreciated. We are glad to be at your service. Thanks again and have a great day Team Chat Metrics ### 14. Managed Live Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Darren S. | Chief Executive Officer, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Providing a professional 24-hour live chat service on our website that services 70+ allied health locations nationwide **What do you like best about Chat Metrics | Managed Live Chat?** The ongoing feedback channels that allows us to train the chat team and refine the responses to the most common questions and enquiries. **What do you dislike about Chat Metrics | Managed Live Chat?** There isn't much not to like - of course it's not possible to replace the knowledge of your own team with outsourcing, but this is not far off. **Official Response from Terry Wilson:** > Thanks for the review Darren - much appreciated. Your team have been great to work with. Thanks again and have a great day Team Chat Metrics ### 15. Proactive and professional service that has exceeded our expectations. **Rating:** 4.5/5.0 stars **Reviewed by:** Paul F. | Software Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Live chat service on our website for capturing new leads and requests for quotes. **What do you like best about Chat Metrics | Managed Live Chat?** I had doubts about how effectively our script could be executed, but the agents have demonstrated they are very capable of adapting to our script and providing excellent online chats with potential customers. **What do you dislike about Chat Metrics | Managed Live Chat?** Nothing in particular. I wish we had more time to review more chats and further enhance the script. **Official Response from Terry Wilson:** > Thanks for the review Paul - much appreciated. Thanks again and have a great day Team Chat Metrics ### 16. Reliable team and fast back end service **Rating:** 4.0/5.0 stars **Reviewed by:** Elissa N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Chat Metrics powers the web chat on our website, providing answers to frequently asked questions and our of hours enquiries. **What do you like best about Chat Metrics | Managed Live Chat?** Terry, Vijee and the team are very friendly, efficient and respond quickly. I also enjoy the online portal where we can go and check responses. **What do you dislike about Chat Metrics | Managed Live Chat?** Canned responses are not always the best experience for customers especially when their questions don't have an existing answer. ### 17. Loving the Support **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa S. | CEO, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** We run a membership based website with thousands coming to buy tickets or log in. Chatmetrics has provided a service to explain membership and marketing services we offer. **What do you like best about Chat Metrics | Managed Live Chat?** The fact that there is a real person online **What do you dislike about Chat Metrics | Managed Live Chat?** The quality of the outcome relies on the value of the input which is limited by my time **Recommendations to others considering Chat Metrics | Managed Live Chat:** Its a great service but only as good as your brief. **Official Response from Terry Wilson:** > Thanks for the review Lisa - much appreciated. Thanks again and have a great day Team Chat Metrics ### 18. Great Communication Tool between Agent and Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Matt A. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** My company used this for customers reaching out with issues or questions they were having while trying to access the application. Made it more efficient for them not to have to call and use easier to track. **What do you like best about Chat Metrics | Managed Live Chat?** The quick response time and that is saves all of the chats to be referenced later on **What do you dislike about Chat Metrics | Managed Live Chat?** It is kinda of expensive from what I've heard, but I the RIO should balance that out ### 19. Exceptional Results with Chat Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Peter Z. | Industrial Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Exceptional Results have been achieved with Chat Metrics - providing qualified leads back to my clients. **What do you like best about Chat Metrics | Managed Live Chat?** Quality leads and intelligence provided by the team. **What do you dislike about Chat Metrics | Managed Live Chat?** No dislikes with services and products - great work. **Official Response from Terry Wilson:** > Thanks for the review Peter - much appreciated. Thanks again and have a great day Team Chat Metrics ### 20. a good professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Helped us reduce our website bounce rate by over 66%, increased our productivity as earlier we allocated each team member a certain hours to man the chat during our working hours which was a huge distraction. Chat Metrics not only helped freed us from all those wasted distraction but convert nearly 3 times of what we converted at our inhouse live chat and that too 24/7 now. The only recommendation I would make is to have a mobile app I can see my leads on. It is very handy for a small business. **What do you like best about Chat Metrics | Managed Live Chat?** I like the professionalism, best practices and affordability Chat Metrics provide my business. **What do you dislike about Chat Metrics | Managed Live Chat?** Only once when I missed a few leads into my CRM from their integrations **Recommendations to others considering Chat Metrics | Managed Live Chat:** Just give it a try and find out the hidden potential of your current website traffic. I couldn't believe what I was missing out on. **Official Response from Terry Wilson:** > Thanks for the review - much appreciated. Thanks again and have a great day Team Chat Metrics ### 21. Great Piece Of Mind! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **Describe the project or task Chat Metrics | Managed Live Chat helped with:** Increased number of leads from our website **What do you like best about Chat Metrics | Managed Live Chat?** New fresh qualified leads in my inbox everyday **What do you dislike about Chat Metrics | Managed Live Chat?** Sometimes it is too much work for us to follow up **Recommendations to others considering Chat Metrics | Managed Live Chat:** Strongly Recommend to businesses who want to increase their revenue without increasing their marketing. **Official Response from Terry Wilson:** > We really value your feedback, thanks or taking the time to share the love - we appreciate it :) Thanks again and have a great day Team Chat Metrics ## Chat Metrics | Managed Live Chat Discussions - [Can you deliver leads to a franchise or dealer network?](https://www.g2.com/discussions/franchise-outlets-dealerships) - 2 comments, 1 upvote - [Will Chat Metrics get me more traffic?](https://www.g2.com/discussions/webiste-traffic) - 2 comments, 1 upvote - [Managed Live Chat](https://www.g2.com/discussions/managed-live-chat) - 2 comments, 1 upvote - [Can you integrate with my CRM?](https://www.g2.com/discussions/crm-integration-39b83e41-4a39-4398-8430-c35f93e7bda2) - 1 comment, 1 upvote - [What happens after I sign-up for the Pilot?](https://www.g2.com/discussions/set-up) - 1 comment, 1 upvote - [View Chat Metrics | Managed Live Chat pricing details and edition comparison](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-11+14%3A03%3A07+-0500&secure%5Bsession_id%5D=7e9a296b-fd26-4c0a-a71d-8c5267c635f0&secure%5Btoken%5D=08b8e42641dd64c508db71f2b1d25b53ed5562c3c42f72630efb12c5e6591cfe&format=llm_user) ## Chat Metrics | Managed Live Chat Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Chat Metrics | Managed Live Chat Alternatives - [Smith.ai Live Chat](https://www.g2.com/products/smith-ai-live-chat/reviews) - 4.8/5.0 (21 reviews) - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews) - [Melu Managed Messaging](https://www.g2.com/products/melu-managed-messaging/reviews) - 4.9/5.0 (28 reviews)