HelpSquad Reviews & Product Details

HelpSquad Overview

What is HelpSquad?

HelpSquad's professionally trained live chat agents offer real-time, 24/7 support to your customers by responding to their website chats, SMS text messages and Facebook messages around the clock. HelpSquad's agents will learn the fundamentals of your business and act as an authentic extension of your brand, freeing up your time to focus on growing your business.

HelpSquad Details
Website
Product Description

Dedicated, U.S. Based, Customer Support & Sales Chat Teams for Online Businesses http


Seller Details
Seller
HelpSquad
Company Website
Year Founded
2014
HQ Location
Bethlehem, PA
Twitter
@helpsquadusa
3,064 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
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HelpSquad Reviews

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Company Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

We operate sales page where we offer our digital educational services. HelpSquad answers all pre-sales questions and even helps with our customers needs. Review collected by and hosted on G2.com.

What do you like best?

The friendliness and professionalism that HelpSquad has brought to our company. Review collected by and hosted on G2.com.

What do you dislike?

I can't think of anything that I dislike at the moment. Review collected by and hosted on G2.com.

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Marketing Manager
Pharmaceuticals
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

We've implemented HelpSquad on our website to ensure that our current and potential customers/employees are able to ask questions at any time from anywhere. In addition, the chats give us a better idea of the information that visitors are looking for, allowing our team to develop tools and content to further meet their needs. Review collected by and hosted on G2.com.

What do you like best?

HelpSquad's customer service is fantastic--very responsive and works hand-in-hand with clients to ensure agents have as much information as possible to appropriately handle customer requests. The admin site, notifications, and ticket/traffic tracking system are easy to use. Review collected by and hosted on G2.com.

What do you dislike?

I honestly don't have too much to add here. If anything, perhaps reminder to follow up with open tickets once they've been initially reported. Review collected by and hosted on G2.com.

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Owner/President
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Our current and prospective patients browsing our dental practice website can now schedule appointments and ask general questions 24/7/365 thanks to friendly helpsquad agents. Patients can use live chat or simply text to ask questions which patients absolutely love. Review collected by and hosted on G2.com.

What do you like best?

There were definitely mistakes at the beginning, but I appreciate how quickly and thoroughly those were addressed and never repeated. I like how helpsquad agents get better every day in addressing our patients' questions. Review collected by and hosted on G2.com.

What do you dislike?

Really nothing to mention here. Like i said there were mistakes when we started with helpsquad with the way chats were handled but they were quickly addressed Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you would like to enable chat and text communication channel to your customers 24x7 at a negligible price, helpsquad agents is the way to go. Review collected by and hosted on G2.com.

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Psychiatric Rehabilitation Counselor
Mental Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Helpsquad is fielding live chat requests on our online store 24/7 Review collected by and hosted on G2.com.

What do you like best?

That customers are able to text us on their phones regarding their orders Review collected by and hosted on G2.com.

What do you dislike?

Had to think long and hard

Maybe just ability to run more reports Review collected by and hosted on G2.com.

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