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The Top 7 Managed Live Chat Providers

The Top 7 Managed Live Chat Providers
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G2 Satisfaction Score
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Expand/Collapse Ngage Live Chat
#1
Ngage Live Chat
Ngage Live Chat
84
Expand/Collapse Ngage Live Chat
Overall Satisfaction Score
84
Top Industries of Reviewers:
Law Practice
44%
Legal Services
44%
Marketing and Advertising
8%
Information Technology and Services
4%
Ratings from Reviews (out of 10):
Ease of Doing Business With
Average: 9.7
10.0
Communication Skills
Average: 9.3
10.0
Professionalism
Average: 9.7
10.0
Responsiveness
Average: 9.6
10.0
Execution Ability
Average: 9.3
10.0
Expertise of Team
Average: 9.4
10.0
Expand/Collapse Teleperformance
#2
Teleperformance
Teleperformance
80
Expand/Collapse Teleperformance
Overall Satisfaction Score
80
Top Industries of Reviewers:
Consumer Services
36%
Telecommunications
27%
Banking
18%
Outsourcing/Offshoring
18%
Ratings from Reviews (out of 10):
Ease of Doing Business With
Average: 9.7
9.0
Communication Skills
Average: 9.3
7.9
Professionalism
Average: 9.7
8.9
Responsiveness
Average: 9.6
8.2
Execution Ability
Average: 9.3
8.8
Expertise of Team
Average: 9.4
9.2
Expand/Collapse Peak Support
#3
Peak Support
Peak Support
80
Expand/Collapse Peak Support
Overall Satisfaction Score
80
Top Industries of Reviewers:
Apparel & Fashion
55%
Civic & Social Organization
18%
Publishing
18%
Consumer Electronics
9%
Ratings from Reviews (out of 10):
Ease of Doing Business With
Average: 9.7
10.0
Communication Skills
Average: 9.3
8.6
Professionalism
Average: 9.7
10.0
Responsiveness
Average: 9.6
10.0
Execution Ability
Average: 9.3
9.2
Expertise of Team
Average: 9.4
9.2
Expand/Collapse Melu Managed Live Chat
#4
Melu Managed Live Chat
Melu Managed Live Chat
79
Expand/Collapse Melu Managed Live Chat
Overall Satisfaction Score
79
Top Industries of Reviewers:
Accounting
31%
Construction
23%
Information Technology and Services
23%
Legal Services
23%
Ratings from Reviews (out of 10):
Ease of Doing Business With
Average: 9.7
9.8
Communication Skills
Average: 9.3
9.8
Professionalism
Average: 9.7
9.9
Responsiveness
Average: 9.6
9.9
Execution Ability
Average: 9.3
9.7
Expertise of Team
Average: 9.4
9.5
Expand/Collapse Chat Metrics | Managed Live Chat
#5
Chat Metrics | Managed Live Chat
Chat Metrics | Managed Live Chat
79
Expand/Collapse Chat Metrics | Managed Live Chat
Overall Satisfaction Score
79
Top Industries of Reviewers:
Computer Software
33%
Health, Wellness and Fitness
22%
E-Learning
22%
Nanotechnology
22%
Ratings from Reviews (out of 10):
Ease of Doing Business With
Average: 9.7
9.7
Communication Skills
Average: 9.3
9.6
Professionalism
Average: 9.7
9.8
Responsiveness
Average: 9.6
9.7
Execution Ability
Average: 9.3
9.8
Expertise of Team
Average: 9.4
9.2
Expand/Collapse Smith.ai Live Chat
#6
Smith.ai Live Chat
Smith.ai Live Chat
79
Expand/Collapse Smith.ai Live Chat
Overall Satisfaction Score
79
Top Industries of Reviewers:
Legal Services
50%
Law Practice
33%
Financial Services
11%
Hospital & Health Care
6%
Ratings from Reviews (out of 10):
Ease of Doing Business With
Average: 9.7
10.0
Communication Skills
Average: 9.3
10.0
Professionalism
Average: 9.7
10.0
Responsiveness
Average: 9.6
10.0
Execution Ability
Average: 9.3
9.8
Expertise of Team
Average: 9.4
9.8
Expand/Collapse Helpware
#7
Helpware
Helpware
78
Expand/Collapse Helpware
Overall Satisfaction Score
78
Top Industries of Reviewers:
Information Technology and Services
38%
Computer Software
25%
Retail
25%
Consumer Goods
13%
Ratings from Reviews (out of 10):
Ease of Doing Business With
Average: 9.7
9.1
Communication Skills
Average: 9.3
9.0
Professionalism
Average: 9.7
9.0
Responsiveness
Average: 9.6
9.0
Execution Ability
Average: 9.3
7.9
Expertise of Team
Average: 9.4
8.9