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Teleperformance Reviews & Provider Details

Teleperformance in Costa Rica currently has 1,400 employees and operations in six languages (Spanish, English, French, Italian, Portuguese, and German) on a 24X7 basis. We provide services to four continents.

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Teleperformance

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Teleperformance Reviews (18)

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ÁM

Álvaro M.

Community Manager y Diseño web

Mid-Market (51-1000 emp.)

10/13/2025

"Good structure and growth opportunities"

4/5

What do you like best about Teleperformance?

What I value most about Teleperformance is its ability to structure complex customer service processes clearly and efficiently. The initial training is solid, internal support responds quickly, and the remote work environment is well organized. Additionally, the diversity of projects allows for gaining experience in different sectors. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

In some projects, the workload can become intense without a proportional redistribution of resources. I have also noticed that communication between technical and operational departments could be more fluid, especially when it comes to resolving interdependent issues. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

Without a doubt, I would recommend it to those seeking a solid professional experience in customer service or technical support. My advice is to make the most of the initial training, maintain a proactive attitude, and communicate clearly from day one. The organization rewards consistency and adaptability. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance helped me manage customer service campaigns with a high volume of interaction, offering efficient tools for incident tracking and quick problem resolution. Thanks to their organizational structure and initial training, I was able to quickly adapt to demanding environments and maintain service quality. It also allowed me to improve communication between departments and optimize internal processes in multichannel projects. Review collected by and hosted on G2.com.

Jan Emmanuel A.

Customer Success Manager

Enterprise (> 1000 emp.)

10/7/2025

"Best AI Tool in the Philippines"

5/5

What do you like best about Teleperformance?

I like how their tech is up to date and has many integrations, automations, and analytic augmentation that are easy to use. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

They can improve if they invest more in AI orchestration as this is what their competitors are doing Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

Look at the location and accounts that the site has, and always look out for opportunities for you to be promoted since they are well-known for rewards. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

It helped me jumpstart my career as a BPO employee and trained me with my current skills. Review collected by and hosted on G2.com.

Julio E. R.

Gerente de Servicio al Cliente

Real Estate

Enterprise (> 1000 emp.)

10/7/2025

"Overall one of the best working experience in the Contact Center industry"

4.5/5

What do you like best about Teleperformance?

In my opinion the best thing about the company was the work environment. Not the usual toxic contact center Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Some policies are too strict, to the point that they made getting the job done unnecessarily hard Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/7/2025

"Employee Experience"

4/5

What do you like best about Teleperformance?

The work environment is pleasant, and the colleagues are great to work with. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

The salary growth here is lower than what is typically offered in the market. Review collected by and hosted on G2.com.

Tomas G.

Vendor Management

Marketing and Advertising

Mid-Market (51-1000 emp.)

8/24/2023

"Solution for the externalization of last generation's business processes"

5/5

What do you like best about Teleperformance?

By utilizing teleperformance, we are able to maintain a greater focus on our primary business activity. By handing off non-essential tasks to teleperformance, we are able to concentrate on our primary goals and strategies, which allows us to improve our performance and compete in the market. Teleperformance specializes in providing high-quality customer service, which leads to greater client satisfaction and loyalty towards our company. Teleperformance gives us detailed reports and metrics on the operations and performance of the contracted services, enabling the company to effectively monitor and manage its operations. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Even though Teleperformance provides us with good service, it's still important to have quality control mechanisms in place to ensure that the marketing company's standards are met. This includes regular evaluations, real-time monitoring, and review of call recording recordings. Teleperformance has access to our data and confidential customer and marketing company information. It is crucial that we assess the security measures Teleperformance has put in place to safeguard this information and guard against security breaches. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

Communication between the company and Teleperformance is essential to ensuring that the brand's messages are broadcast in the most appropriate way. Maintaining good communication and having systems in place to track and oversee Teleperformance agents' performance are essential. Every organizational model that wants to be at the forefront of the market will likely find Teleperformance's constant pursuit of the adoption of new technologies to enhance the effectiveness and quality of its services appealing. Teleperformance offers scalable and flexible services that enable businesses to adjust their capacity for response to changes in customer demand and business volume. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

We provide a wide range of externalization of business processes and customer care solutions through our company, including customer care services, contact management, externalization of business processes, and technical support. Some of the issues that Teleperformance fixes for our company include; An expert team and cutting-edge technology are made available to us by Teleperformance in our industry in order to optimize processes and boost business operations efficiency. Teleperformance gives us additional resources to help the company manage its business operations. enables us to scale our industry's various business process operations in accordance with our current needs. Teleperformance offers us cutting-edge business process externalization solutions that help our organization innovate, which in turn boosts our competitiveness in the market for goods and services. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

9/29/2023

"Interesting"

4/5

What do you like best about Teleperformance?

Teleperformance understands the importance of personalized and empathetic customer interactions. Their agents are trained to listen attentively, show empathy, and tailor their responses to individual customer needs. This human touch goes a long way in building rapport and fostering positive customer experiences. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Like any technology-driven service provider, Teleperformance may encounter occasional system or technical glitches that can disrupt the customer support experience. These issues can range from dropped calls to difficulties accessing certain channels or online platforms. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

As an agent, It's worth noting that Teleperformance, as a reputable company, typically strives to create a positive work environment for its employees. They often invest in training programs, provide ongoing support, and offer career advancement opportunities to foster employee satisfaction and retention.

If you have a company, then Teleperformance's solutions enable businesses to focus on their core competencies while benefiting from their expertise in customer service management. By addressing customer support challenges, improving operational efficiency, and providing valuable insights, Teleperformance empowers businesses to deliver exceptional customer experiences and achieve long-term success. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance understands the importance of compliance and risk management in customer service operations. They have robust security measures and protocols in place to protect sensitive customer data and ensure compliance with industry regulations. Review collected by and hosted on G2.com.

Aditya Kumar S.

Mid-Market (51-1000 emp.)

7/13/2023

""Excellent work environment & good growth opportunity Teleperformance offering""

4.5/5

What do you like best about Teleperformance?

I liked:

1. Their working environment

2. Time flexibility

3. Their Infrastructure

4. Policies for women safety & policies for employee safety are too good and HR are behaving too politely. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

I Disliked:

1. Their Canteen was pathetic

2. Not much but i didn't even liked rotation in shift every week

3. Cab services (because they are not providing cab to male employees) Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

I will always recommend to my friend and families to apply for Teleperformance and work for them. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance is providing business process outsourcing services to multiple companies like UBER, Apple and many more companies. I was working in UBER chat process and during my working period, I solved many customers problem and basically I learned too many things there, like how to interact to with people, enhanced problem solving skill and many more things. Review collected by and hosted on G2.com.

Joanna L.

Small-Business (50 or fewer emp.)

8/15/2023

"Seamless Synergy and Professional Excellence"

3/5

What do you like best about Teleperformance?

What stands out about Teleperformance is its global expertise, customer-focused approach, use of advanced technology, career opportunities, flexible work options, and positive impact on both employees and businesses. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Some common criticisms of Teleperformance include occasional communication challenges, salary offers, varying service quality, and the fast-paced nature of the industry. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

For those looking at Teleperformance, thorough research, strong communication and tech skills, adaptability, balanced decision-making, providing feedback, continuous learning, and cultural awareness are key considerations. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance addresses key business challenges by enhancing customer experience, reducing costs, and offering scalability. Their global presence, technology integration, and focus on core competencies empower companies to grow. For individuals, Teleperformance creates job opportunities, fosters skill development, and promotes work-life balance. Review collected by and hosted on G2.com.

Palak B.

Financial advisor

Mid-Market (51-1000 emp.)

9/20/2023

"Helping customers solve their query within minutes"

4.5/5

What do you like best about Teleperformance?

The best thing that I like about teleperformance is its best customer support executive system that handles each and every query with utmost honesty and sincerity. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

There is nothing to dislike about teleperformance but there are some lagging points like delay in response from their end and also rude behaviour of its employees sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

I would recommend teleperformance to my friends as it has provided a great experience overall. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance has helped me and many others in getting their any query solved with very minimal effort without Inccuring a large amount of money and investment. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/14/2023

"Unraveling the Pros and Cons of a Customer Experience Powerhouse""

4/5

What do you like best about Teleperformance?

Global Presence: Teleperformance has an extensive global footprint, with operations in numerous countries. This allows them to offer multilingual support and cater to diverse customer bases worldwide. Their global presence enables businesses to expand their reach and effectively serve customers in different regions.

Industry Expertise: Teleperformance has established itself as a leader in the customer experience management industry. They have deep industry knowledge and expertise, gained through years of experience working with clients across various sectors. This expertise helps them provide tailored solutions and best practices to address specific industry challenges.

Advanced Technology: Teleperformance invests in advanced technologies and innovation to enhance their service offerings. They leverage AI, automation, analytics, and omnichannel platforms to improve operational efficiency, deliver personalized customer experiences, and stay at the forefront of industry trends. Their technological capabilities are often praised for their positive impact on customer service. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Quality Consistency: Some clients have reported variations in the quality of service provided by different Teleperformance contact centers or agents. In a large organization with multiple locations, ensuring consistent service delivery across all touchpoints can be a challenge.

Language Proficiency: While Teleperformance offers multilingual support, there have been instances where clients have expressed concerns about the language proficiency of some agents. It's essential for businesses to ensure that the agents handling their customer interactions have strong language skills to provide effective communication.

Employee Turnover: Like many companies in the contact center industry, Teleperformance faces the challenge of employee turnover. Some clients have noted that frequent turnover of agents can result in a lack of continuity and impact the quality of service provided. However, Teleperformance implements strategies to address this challenge, such as ongoing training and employee engagement initiatives. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

Clearly Define Your Requirements: Before engaging with Teleperformance or any service provider, clearly define your business requirements, goals, and expectations. Identify the specific customer service challenges you are looking to address, the languages you require support in, and any unique industry considerations. This will help ensure a better alignment between your needs and Teleperformance's capabilities.

Evaluate Their Industry Expertise: Teleperformance serves clients across various industries. Assess their track record and experience within your specific industry. Consider their understanding of industry-specific challenges, their ability to provide tailored solutions, and their knowledge of regulatory requirements that may apply to your business.

Request Case Studies and References: Ask Teleperformance for case studies or references from clients in similar industries or with similar needs. This will allow you to gauge their success stories and learn from the experiences of their existing clients. Speaking directly to current or past clients can provide valuable insights into the quality of service, reliability, and client satisfaction levels. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance is a global leader in outsourced customer experience management, providing a wide range of solutions to address various problems faced by businesses. Some key problems that Teleperformance solves include:

Customer Support: Teleperformance offers comprehensive customer support services, enabling businesses to handle high volumes of customer inquiries, resolve issues, and provide assistance across multiple channels. This helps businesses improve customer satisfaction, loyalty, and retention.

Multilingual Support: With a vast network of contact centers around the world, Teleperformance provides multilingual support, allowing businesses to effectively communicate with customers in different languages. This facilitates global expansion and enhances customer experience for diverse customer bases.

Scalability: Teleperformance offers scalable solutions that can adapt to fluctuating business demands. Whether it's seasonal spikes in customer inquiries or sudden growth, Teleperformance provides the flexibility to quickly ramp up or down resources as needed, ensuring efficient operations and cost optimization.

Technology and Innovation: Teleperformance leverages advanced technologies, such as AI-powered chatbots, analytics, automation, and omnichannel platforms, to enhance operational efficiency and deliver personalized customer experiences. This helps businesses stay ahead of the curve in a rapidly evolving digital landscape.

By addressing these problems, Teleperformance benefits businesses in several ways:

Cost Reduction: Outsourcing customer support to Teleperformance can significantly reduce operatio Review collected by and hosted on G2.com.