--- title: Teleperformance Reviews meta_title: 'Teleperformance Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Teleperformance works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 20 scale: '5' date_modified: '2026-05-05' parent_category: name: Other Services url: https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5 --- # Teleperformance Reviews **Vendor:** Teleperformance **Category:** [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat) **Average Rating:** 4.1/5.0 **Total Reviews:** 20 ## About Teleperformance Teleperformance in Costa Rica currently has 1,400 employees and operations in six languages (Spanish, English, French, Italian, Portuguese, and German) on a 24X7 basis. We provide services to four continents. ## Teleperformance Reviews ### 1. Good structure and growth opportunities **Rating:** 4.0/5.0 stars **Reviewed by:** Álvaro M. | Community Manager y Diseño web, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Teleperformance?** What I value most about Teleperformance is its ability to structure complex customer service processes clearly and efficiently. The initial training is solid, internal support responds quickly, and the remote work environment is well organized. Additionally, the diversity of projects allows for gaining experience in different sectors. **What do you dislike about Teleperformance?** In some projects, the workload can become intense without a proportional redistribution of resources. I have also noticed that communication between technical and operational departments could be more fluid, especially when it comes to resolving interdependent issues. **Recommendations to others considering Teleperformance:** Without a doubt, I would recommend it to those seeking a solid professional experience in customer service or technical support. My advice is to make the most of the initial training, maintain a proactive attitude, and communicate clearly from day one. The organization rewards consistency and adaptability. **What problems is Teleperformance solving and how is that benefiting you?** Teleperformance helped me manage customer service campaigns with a high volume of interaction, offering efficient tools for incident tracking and quick problem resolution. Thanks to their organizational structure and initial training, I was able to quickly adapt to demanding environments and maintain service quality. It also allowed me to improve communication between departments and optimize internal processes in multichannel projects. ### 2. Employee Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Teleperformance?** The work environment is pleasant, and the colleagues are great to work with. **What do you dislike about Teleperformance?** The salary growth here is lower than what is typically offered in the market. **Recommendations to others considering Teleperformance:** Good for freshers experience people negotiate your salary **What problems is Teleperformance solving and how is that benefiting you?** Teleperformance is a BPO sector company that provides services and hospitality to end users. ### 3. Interesting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Teleperformance?** Teleperformance understands the importance of personalized and empathetic customer interactions. Their agents are trained to listen attentively, show empathy, and tailor their responses to individual customer needs. This human touch goes a long way in building rapport and fostering positive customer experiences. **What do you dislike about Teleperformance?** Like any technology-driven service provider, Teleperformance may encounter occasional system or technical glitches that can disrupt the customer support experience. These issues can range from dropped calls to difficulties accessing certain channels or online platforms. **Recommendations to others considering Teleperformance:** As an agent, It's worth noting that Teleperformance, as a reputable company, typically strives to create a positive work environment for its employees. They often invest in training programs, provide ongoing support, and offer career advancement opportunities to foster employee satisfaction and retention. If you have a company, then Teleperformance's solutions enable businesses to focus on their core competencies while benefiting from their expertise in customer service management. By addressing customer support challenges, improving operational efficiency, and providing valuable insights, Teleperformance empowers businesses to deliver exceptional customer experiences and achieve long-term success. **What problems is Teleperformance solving and how is that benefiting you?** Teleperformance understands the importance of compliance and risk management in customer service operations. They have robust security measures and protocols in place to protect sensitive customer data and ensure compliance with industry regulations. ### 4. Unraveling the Pros and Cons of a Customer Experience Powerhouse" **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Teleperformance?** Global Presence: Teleperformance has an extensive global footprint, with operations in numerous countries. This allows them to offer multilingual support and cater to diverse customer bases worldwide. Their global presence enables businesses to expand their reach and effectively serve customers in different regions. Industry Expertise: Teleperformance has established itself as a leader in the customer experience management industry. They have deep industry knowledge and expertise, gained through years of experience working with clients across various sectors. This expertise helps them provide tailored solutions and best practices to address specific industry challenges. Advanced Technology: Teleperformance invests in advanced technologies and innovation to enhance their service offerings. They leverage AI, automation, analytics, and omnichannel platforms to improve operational efficiency, deliver personalized customer experiences, and stay at the forefront of industry trends. Their technological capabilities are often praised for their positive impact on customer service. **What do you dislike about Teleperformance?** Quality Consistency: Some clients have reported variations in the quality of service provided by different Teleperformance contact centers or agents. In a large organization with multiple locations, ensuring consistent service delivery across all touchpoints can be a challenge. Language Proficiency: While Teleperformance offers multilingual support, there have been instances where clients have expressed concerns about the language proficiency of some agents. It's essential for businesses to ensure that the agents handling their customer interactions have strong language skills to provide effective communication. Employee Turnover: Like many companies in the contact center industry, Teleperformance faces the challenge of employee turnover. Some clients have noted that frequent turnover of agents can result in a lack of continuity and impact the quality of service provided. However, Teleperformance implements strategies to address this challenge, such as ongoing training and employee engagement initiatives. **Recommendations to others considering Teleperformance:** Clearly Define Your Requirements: Before engaging with Teleperformance or any service provider, clearly define your business requirements, goals, and expectations. Identify the specific customer service challenges you are looking to address, the languages you require support in, and any unique industry considerations. This will help ensure a better alignment between your needs and Teleperformance's capabilities. Evaluate Their Industry Expertise: Teleperformance serves clients across various industries. Assess their track record and experience within your specific industry. Consider their understanding of industry-specific challenges, their ability to provide tailored solutions, and their knowledge of regulatory requirements that may apply to your business. Request Case Studies and References: Ask Teleperformance for case studies or references from clients in similar industries or with similar needs. This will allow you to gauge their success stories and learn from the experiences of their existing clients. Speaking directly to current or past clients can provide valuable insights into the quality of service, reliability, and client satisfaction levels. **What problems is Teleperformance solving and how is that benefiting you?** Teleperformance is a global leader in outsourced customer experience management, providing a wide range of solutions to address various problems faced by businesses. Some key problems that Teleperformance solves include: Customer Support: Teleperformance offers comprehensive customer support services, enabling businesses to handle high volumes of customer inquiries, resolve issues, and provide assistance across multiple channels. This helps businesses improve customer satisfaction, loyalty, and retention. Multilingual Support: With a vast network of contact centers around the world, Teleperformance provides multilingual support, allowing businesses to effectively communicate with customers in different languages. This facilitates global expansion and enhances customer experience for diverse customer bases. Scalability: Teleperformance offers scalable solutions that can adapt to fluctuating business demands. Whether it's seasonal spikes in customer inquiries or sudden growth, Teleperformance provides the flexibility to quickly ramp up or down resources as needed, ensuring efficient operations and cost optimization. Technology and Innovation: Teleperformance leverages advanced technologies, such as AI-powered chatbots, analytics, automation, and omnichannel platforms, to enhance operational efficiency and deliver personalized customer experiences. This helps businesses stay ahead of the curve in a rapidly evolving digital landscape. By addressing these problems, Teleperformance benefits businesses in several ways: Cost Reduction: Outsourcing customer support to Teleperformance can significantly reduce operatio ### 5. Best App for Use **Rating:** 4.0/5.0 stars **Reviewed by:** Riya C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Teleperformance?** we can easily see new opportunities very easy to use give better customer supoort very easy to intergrate they launch new feature frequently because of that we started using frequently **What do you dislike about Teleperformance?** i am not seeing any issues with this as of now **What problems is Teleperformance solving and how is that benefiting you?** we can easily anytime and anywhere view our payslips view my schedules whenever i need easy to use we can raise a request to our manager ### 6. Teleperformance is a global outsourcing company that specializes in customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Harkirat S. | Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Teleperformance?** Outsourcing customer service to Teleperformance can be cost-effective for businesses, as it eliminates the need to invest in infrastructure, technology, and employee training. Teleperformance offers scalable solutions, allowing businesses to easily adjust the size of their customer service operations based on demand. **What do you dislike about Teleperformance?** Outsourcing customer service to a third-party provider like Teleperformance means relinquishing some control over the customer experience. Teleperformance agents may not have the same level of product knowledge and familiarity with the business as in-house employees. **What problems is Teleperformance solving and how is that benefiting you?** Teleperformance specializes in providing customer service solutions, addressing one of the key challenges businesses face in managing customer inquiries and support. ### 7. Known for Good Customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Prachish S. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about Teleperformance?** They are operating across the gloabl, they have good customer experience, Enhancing their presence in AI, Automation.Their response is very quick. **What do you dislike about Teleperformance?** They are providing good services, but some areas they are outsourcing to third parties and those are not at par with Telperformance level. **Recommendations to others considering Teleperformance:** Go for Teleperformance, you will have good experience, They are doing very well in digitalization & AI solutions. **What problems is Teleperformance solving and how is that benefiting you?** Teleperformance is Providing good customer experience to the clients across the globe and benifiting clints with good industry knowledge. ### 8. It was quite well in terms of colleagues. **Rating:** 3.5/5.0 stars **Reviewed by:** Chiragkumar P. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2021 **Describe the project or task Teleperformance helped with:** I was with RBL bank customer support and it was quite nice in terms of colleagues. But the process was Pathetic. Management was Disgusting. Upper management was Ridiculous. I never found a help from HR/Manager. Never. But yes, I enjoyed my duration there and it was quite helpful for me as well. **What do you like best about Teleperformance?** Colleagues and the co-workers I liked to work with them. **What do you dislike about Teleperformance?** Management and upoer management was quite disappointing. **Recommendations to others considering Teleperformance:** It's quite well Just beware of management **What problems is Teleperformance solving and how is that benefiting you?** I was with RBL bank customer support and I usually handle all kind of banking queries. The benefits of working with them was, knowledge of banking sector. How they work and how they handle customers. ## Teleperformance Discussions - [Does Teleperformance provide equipment?](https://www.g2.com/discussions/does-teleperformance-provide-equipment) - [What are the benefits of Teleperformance?](https://www.g2.com/discussions/what-are-the-benefits-of-teleperformance) - [What is Teleperformance known for?](https://www.g2.com/discussions/what-is-teleperformance-known-for) - [View Teleperformance pricing details and edition comparison](https://www.g2.com/products/teleperformance/reviews?filters%5Bnps_score%5D%5B%5D=4&open_modal_url=%2Fde%2Fproducts%2Fteleperformance%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fteleperformance%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D4%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+18%3A44%3A32+-0500&secure%5Bsession_id%5D=f87f8012-4d4f-484c-86a5-39dbc3ad1e0f&secure%5Btoken%5D=6506cada0542b8d452fdeadf51c3ee44b54d666894f3d7d11b6c359c0d1383f5&format=llm_user) ## Teleperformance Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Teleperformance Alternatives - [Peak Support](https://www.g2.com/products/peak-support/reviews) - 4.8/5.0 (39 reviews) - [Helpware](https://www.g2.com/products/helpware/reviews) - 4.9/5.0 (30 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews)