Equinox agents are flexible with scheduling, enthusiastic about providing high-quality service, data-driven, caring and empathetic, display growth mindset, and pleasurable to work with. Their leaders care about the success of the team and care about successful customer interactions. They are willing to pivot and shift to the needs of the business. Leadership's technical abilities were helpful in building out dashboards and performance measurements to enhance high-quality evaluation and goal setting for all employees. With their knowledge of servicing a complex software, and knowledge of customer metrics, performance, and team coaching , I highly recommend the Equinox Agents. Review collected by and hosted on G2.com.