Equinox Agents Reviews & Provider Details

I love that the Equinox Agents team was very motivated, they had a data-driven approach, and they wanted to grow at every stage of education and training. They were open to criticism and feedback, flexible in working with new processes, and provided valuable advice to our team. All of these qualities were instilled in their customer service team, and I appreciated their willingness to learn our culture and the way we work with our customers. Review collected by and hosted on G2.com.

I don't like it because there is a small problem include time differences, language barriers in hangouts, and a lack of well-defined processes within the author's company. While these problems were easily overcome, the author believes that Equinox could have placed more emphasis on clarity and well-designed processes to facilitate communication. Thus, the text focuses on the disadvantages of interacting with Equinox. Review collected by and hosted on G2.com.

I was the Quality Assurance Specialist/Trainer that worked with Equinox leaders and agents. I reviewed and evaluated Customer Support chats performed by the Equinox agents. Based on my findings, I held bi-monthly leadership workshops to provide data, feedback, goals, root cause analysis of performance and training/coaching opportunities. I also aided the leadership team on self-discovery coaching techniques. Review collected by and hosted on G2.com.

The Equinox team was lead by a motivated, data-driven leadership team. They came with a growth mindset during every training and coaching session. Their leadership team provided complex data, helping to determine customer-service strategies, resolving problems, and implementing change.They were open to critique and demonstrated a desire and enthusiasm for feedback.They were flexible with new processes and provided our in-house team valuable feedback. The Equinox management team were caring, enthusiastic, empathetic, and customer centric. These traits were coached to their customer facing teams and visibly reflected in their daily interactions. Review collected by and hosted on G2.com.

I led a team of 80+ agents handling high-touch tech support. Our International Customers requested overnight Online Chat support, but it was not in the budget to accommodate this considering the Headcount needed to hit our SL's. Equinox already handled most of our international onboards and had a strong understanding of our complex product for small businesses, and their pricing was significantly less than what we could do inhouse. We had a 60 day ramp up time and Equinox became an amazing partnership that increased our online chat service quality with our international customers. Review collected by and hosted on G2.com.

Piyush and Ashwin were extremely motivated to not just meet our standards but exceed them. They became proficient in our metrics and provided value-added information that help us improve globally. They were innovative and put it to place a QM process to ensure the best quality possible for our customers. Review collected by and hosted on G2.com.

We used Equinox to facilitate tech support to our customers during our off hours. Equinox had support reps available 24/7 depending on the need and volumes. They were trained in our software and always willing to learn what we required to offer first class tech support Review collected by and hosted on G2.com.

I appreciated the willingness to learn our culture, how we spoke to our customers, and how we resolved our customers problems. They adapted to all requests, and sought to learn from us Review collected by and hosted on G2.com.