# Best HR Case Management Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* HR case management software helps organizations and HR personnel file, manage, and resolve all cases and requests employees submit effectively and confidentially. These HR solutions include features that help organizations create custom HR workflows, convert paper forms into digital content, provide reports and dashboards, and more. While some HR case management software functionalities overlap with [HR service delivery software](https://www.g2.com/categories/hr-service-delivery), it also has features that manages highly sensitive cases involving employee relations like workplace violence, discrimination, harassment, retaliation, grievances, etc. Many also provide anonymous [whistleblowing](https://www.g2.com/categories/whistleblowing) functionality to protect employees from retaliation. These products often include application integration tools (APIs) to integrate with a variety of business solutions, such as [CRM software](https://www.g2.com/categories/CRM) and [core HR software](https://www.g2.com/categories/core-hr). To qualify for inclusion in the HR Case Management category, a product must: - Track and manage all employee interactions - Streamline and simplify operations related to investigations, employee grievances, arbitration proceedings, and more - Provide employee help desk or self-service options - Facilitate monitoring of all HR interactions, including complaints, issues, and questions ## Top HR Case Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) | 4.3/5.0 (323 reviews) | COE-segmented HR case routing and self-service | "[Centralized HR Process Management with Powerful Automation](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12963845)" | | 2 | [HR Acuity](https://www.g2.com/products/hr-acuity/reviews) | 4.6/5.0 (180 reviews) | ER case documentation with defensible investigation workflows | "[Intuitive, Customizable Case Management That Streamlines HR Workflows](https://www.g2.com/survey_responses/hr-acuity-review-12903597)" | | 3 | [FaceUp](https://www.g2.com/products/faceup/reviews) | 4.8/5.0 (167 reviews) | Anonymous whistleblowing with audit-ready case tracking | "[Intuitive, secure, and fast](https://www.g2.com/survey_responses/faceup-review-12908028)" | | 4 | [AllVoices](https://www.g2.com/products/allvoices-allvoices/reviews) | 4.5/5.0 (95 reviews) | Anonymous ER case tracking with AI-assisted investigations | "[Intuitive UX and AI That Boost Efficiency](https://www.g2.com/survey_responses/allvoices-review-12829111)" | | 5 | [EasyLlama](https://www.g2.com/products/easyllama/reviews) | 4.8/5.0 (417 reviews) | Compliance-gap tracking with automated training workflows | "[EasyLlama Makes Team Training and Onboarding Effortless](https://www.g2.com/survey_responses/easyllama-review-12704625)" | | 6 | [Applaud](https://www.g2.com/products/applaud/reviews) | 4.8/5.0 (59 reviews) | AI-powered HR case resolution with legacy-system overlay | "[AI That Understands Employee Intent and Streamlines HR Support](https://www.g2.com/survey_responses/applaud-review-12997481)" | | 7 | [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) | 4.5/5.0 (40 reviews) | IT-free HR case management and self-service | "[Effortless HR Management, Stellar Support](https://www.g2.com/survey_responses/dovetail-hr-review-12344938)" | | 8 | [Case IQ](https://www.g2.com/products/case-iq/reviews) | 4.5/5.0 (115 reviews) | Centralized ER case tracking with audit-ready workflows | "[Case IQ in human rights office a game changer for the University](https://www.g2.com/survey_responses/case-iq-review-12731406)" | | 9 | [Ethena](https://www.g2.com/products/ethena/reviews) | 4.6/5.0 (124 reviews) | Compliance training with anonymous employee reporting | "[Efficient LMS for Compliance with Great Integration](https://www.g2.com/survey_responses/ethena-review-10437206)" | | 10 | [Infor HR Service Delivery](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews) | 4.2/5.0 (17 reviews) | HR case tracking with knowledge-base self-service | "[Infor HR Service Delivery has helped us to help our employees.](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10249622)" | ## How Many HR Case Management Software Products Does G2 Track? **Total Products under this Category:** 41 ### Category Stats (Jul 2026) - **Average Rating**: 4.49/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: StarCompliance (+8.35%) - Among all products in this category, StarCompliance recorded the largest rating increase compared to last month *Last updated: July 03, 2026* ## How Does G2 Rank HR Case Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,200+ Authentic Reviews - 41+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which HR Case Management Software Is Best for Your Use Case? - **Leader:** [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - **Highest Performer:** [FaceUp](https://www.g2.com/products/faceup/reviews) - **Easiest to Use:** [EasyLlama](https://www.g2.com/products/easyllama/reviews) - **Top Trending:** [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - **Best Free Software:** [FaceUp](https://www.g2.com/products/faceup/reviews) --- **Sponsored** ### Dovetail HR Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1356&secure%5Bchosen_at%5D=2026-07-03T13%3A28%3A55Z&secure%5Bdisplayable_resource_id%5D=1356&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1356&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=65945&secure%5Bresource_id%5D=1356&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhr-case-management%3Fpage%3D2&secure%5Btoken%5D=47c537917d8eb8fdbbaec0ceca184eff7cb165d78755308aed66589c1e16cb73&secure%5Burl%5D=https%3A%2F%2Fwww.dovetailsoftware.com%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2_topic_targeting%26utm_content%3Dhr_case_management&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated HR Case Management Software Products in 2026? ### 1. [LaborSoft](https://www.g2.com/products/laborsoft/reviews) A WAY TO MANAGE EMPLOYEE AND LABOR RELATIONS **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **How Do G2 Users Rate LaborSoft?** - **Ease of Setup:** 9.4/10 (Category avg: 8.9/10) - **Ease of Use:** 9.7/10 (Category avg: 9.0/10) **Who Is the Company Behind LaborSoft?** - **Seller:** [LaborSoft](https://www.g2.com/sellers/laborsoft) - **HQ Location:** Newton, US - **Twitter:** @laborsoft (240 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/laborsoft (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are LaborSoft's Pros and Cons? **Pros:** - Response Time (1 reviews) **Cons:** - Expensive (1 reviews) ### What Do G2 Reviewers Say About LaborSoft? *AI-generated summary from verified user reviews* **Pros:** - Users praise LaborSoft for its **fast response time** , enhancing overall performance and usability. **Cons:** - Users express dissatisfaction with the **expensive tiers** of LaborSoft, finding the cost burdensome for additional features. #### What Are Recent G2 Reviews of LaborSoft? **"[Very good Software](https://www.g2.com/survey_responses/laborsoft-review-10830077)"** **Rating:** 4.5/5.0 stars *— Verified User in Market Research* [Read full review](https://www.g2.com/survey_responses/laborsoft-review-10830077) --- **"[Managing employee relations cases](https://www.g2.com/survey_responses/laborsoft-review-9793481)"** **Rating:** 4.0/5.0 stars *— Edwina C.* [Read full review](https://www.g2.com/survey_responses/laborsoft-review-9793481) --- #### What Are G2 Users Discussing About LaborSoft? - [What is accounting software Main features of advanced accounting software?](https://www.g2.com/discussions/laborforce-what-is-accounting-software-main-features-of-advanced-accounting-software) - [What accounting software is available in the cloud?](https://www.g2.com/discussions/what-accounting-software-is-available-in-the-cloud) - [What are the key functions of workforce management?](https://www.g2.com/discussions/what-are-the-key-functions-of-workforce-management) - [What is work force management software?](https://www.g2.com/discussions/what-is-work-force-management-software) ### 2. [StarCompliance](https://www.g2.com/products/starcompliance/reviews) StarCompliance (Star) is the world’s leading provider of employee and firm compliance technology solutions. For more than 25 years, millions of users in 114 countries have relied on Star to reduce risk, manage conflicts of interest, and navigate increasingly complex global regulations. At a time when annual market abuse fines are measured in billions and regulatory scrutiny continues to rise, Star empowers organizations to protect their reputation, safeguard employees, and reduce personal liability through a powerful enterprise platform.  StarCompliance Enterprise is designed to deliver complete compliance coverage. It manages personal account dealings with precision and transparency, ensuring that employees adhere to internal policies and external regulations. The platform provides robust monitoring for both traditional securities and digital assets, reflecting the evolving nature of today’s financial markets. Gifts and Hospitality management, oversight of Outside Business Activities, and monitoring of Political Donations and Activities are fully integrated, giving firms the ability to track and control areas of potential conflicts. The platform also supports Incident Management, MNPI management, along with Individual Accountability Regime requirements across the United Kingdom, Ireland, Australia, and Singapore.  At the core of StarCompliance Enterprise is an intuitive, user-friendly interface that integrates data, technology, and actionable insights. Extensive workflows powered by conditional logic can be configured to meet the unique needs of every organization. Multi-language and multi-currency capabilities make it easy to implement globally while still offering localized functionality. Authentication is seamless, with options for standard login or single sign-on, ensuring straightforward access across regions.  Actionable intelligence is delivered through timely analytics, customizable dashboards, and detailed reports. Compliance teams gain a holistic view of activity, enabling proactive identification of risks and quicker responses to potential challenges. Security is built into the foundation of the platform, with multi-layered access rights that can be aligned to division, department, role, or location to protect sensitive information.  Its scalable, cloud-ready architecture integrates seamlessly with cloud technologies such as Snowflake and other data warehouses, giving organizations the ability to combine compliance data with other firm data to obtain a 360-degree view of firm risk. This adaptability ensures that as regulations evolve and data volumes expand, firms remain compliant and prepared.  Beyond technology, Star Support Services offers a full suite of relationship management and support resources. From immersive events and Brainiac Bars to Star University and real-time in-app guidance through GuideMe, we provide the tools and expertise clients need to get the most out of STAR, ensuring long-term sustainability and success. By combining comprehensive compliance coverage, global scale, and future-ready architecture, Star delivers a trusted solution that empowers firms to build and sustain a culture of compliance. The result is not just reduced risk but also greater trust, transparency, and accountability across the enterprise.  **Average Rating:** 4.1/5.0 **Total Reviews:** 8 **How Do G2 Users Rate StarCompliance?** - **Ease of Admin:** 1.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 3.3/10 (Category avg: 8.9/10) - **Ease of Setup:** 7.1/10 (Category avg: 8.9/10) - **Ease of Use:** 7.9/10 (Category avg: 9.0/10) **Who Is the Company Behind StarCompliance?** - **Seller:** [StarCompliance](https://www.g2.com/sellers/starcompliance) - **Company Website:** https://www.starcompliance.com/compliance-solutions - **Year Founded:** 1999 - **HQ Location:** Rockville, US - **Twitter:** @StarCompliance (197 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/starcompliance (250 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of StarCompliance? **"[Easy to Use, Highly Configurable, and Backed by Knowledgeable Support](https://www.g2.com/survey_responses/starcompliance-review-12966956)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/starcompliance-review-12966956) --- **"[Streamlining Employee Compliance Through One Unified Platform](https://www.g2.com/survey_responses/starcompliance-review-12972425)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/starcompliance-review-12972425) --- #### What Are G2 Users Discussing About StarCompliance? - [What is CaseTrac used for?](https://www.g2.com/discussions/what-is-casetrac-used-for) - [What is StarCompliance used for?](https://www.g2.com/discussions/what-is-starcompliance-used-for) ### 3. [Vivantio](https://www.g2.com/products/vivantio/reviews) Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 294 **How Do G2 Users Rate Vivantio?** - **Ease of Admin:** 8.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) **Who Is the Company Behind Vivantio?** - **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @Vivantio (110 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/563989/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Outsourcing/Offshoring - **Company Size:** 58% Mid-Market, 28% Enterprise #### What Are Vivantio's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Efficiency (25 reviews) - Customizability (23 reviews) - Customization (23 reviews) - Features (23 reviews) **Cons:** - Learning Curve (14 reviews) - Complexity (11 reviews) - Improvement Needed (11 reviews) - Limited Customization (10 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About Vivantio? *AI-generated summary from verified user reviews* **Pros:** - Users find Vivantio to be **easy to use** , allowing seamless implementation and efficient handling of service management tasks. - Users value the **efficiency** of Vivantio, enhancing productivity by automating complex tasks and improving service management. - Users value the **customizability** of Vivantio, making it simple to create tailored dashboards and reports effortlessly. - Users value the **customizability** of Vivantio, allowing tailored configurations and efficient management of various ITSM processes. - Users appreciate the **customization capabilities** of Vivantio, enhancing ITIL alignment and improving customer service efficiency. **Cons:** - Users struggle with a **high learning curve** due to complex configurations and limited automation in Vivantio. - Users find Vivantio's interface **complex and outdated** , making administrative tasks and report management challenging. - Users note a **high learning curve** with Vivantio, requiring significant planning and improved documentation for effective use. - Users find the **limited customization** of standard forms in Vivantio hampers their workflow and adaptability. - Users point out the **missing features** in Vivantio, affecting efficiency and limiting operational capabilities. #### What Are Recent G2 Reviews of Vivantio? **"[Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement](https://www.g2.com/survey_responses/vivantio-review-11827921)"** **Rating:** 4.0/5.0 stars *— Ifeoma E.* [Read full review](https://www.g2.com/survey_responses/vivantio-review-11827921) --- **"[Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time](https://www.g2.com/survey_responses/vivantio-review-11939774)"** **Rating:** 4.5/5.0 stars *— Satish K.* [Read full review](https://www.g2.com/survey_responses/vivantio-review-11939774) --- #### What Are G2 Users Discussing About Vivantio? - [What is Vivantio used for?](https://www.g2.com/discussions/what-is-vivantio-used-for) ### 4. [Culture Shift](https://www.g2.com/products/culture-shift/reviews) Culture Shift provides a full reporting and case management system empowering organisations to truly tackle culture damaging behaviours. It helps organisations build a culture where people feel they belong, and are safe to speak up if they don’t. Key features include: Reporting Simple, user friendly reporting platform: Our reporting platform has been tested by the people that you want to speak up. Through research we have built a step-by-step process that gives anyone that has experienced or witnessed culture damaging behaviours the comfort they need to report safely. Build trust with anonymous reporting: The best way to overcome fear, is by giving people a way to speak up that feels comfortable for them. Align to your brand: The more that your people can see you taking ownership of your culture, the more they will trust you to speak up. So we give you the ability to align the platform to your brand for consistency and ownership. Provide early support with articles: A bank of ready written content providing learning and support resources to your community. HR Case Management Direct reports to the relevant team with fast and effective triage tools: Prioritise reports by risk, and manage individual case manager workloads to ensure every report is managed with the attention it deserves. Monitor and track progress with simple and dynamic workflows: Define and uphold your response strategy with trackable workflows to ensure that every report is managed correctly from submission to closure. Identify repeated activity with AI-powered name matching: Our AI-powered assistant automatically links names across reports to ensure high risks are quickly identified. Collect and store the data your organisations needs with custom forms: Introduce software that doesn’t force you to compromise your internal processes. Build trust and provide direct support with anonymous messaging: With two-way messaging you can continue to offer support, provide further clarification around the reporting process. Analytics Notice reporting changes: See changes in your headline reporting statistics and identify immediate areas for attention. With at a glance analytics you’ll always be prepared to share top-level insights with your organisation. Assess trends in detail: Analyse your organisational culture on a granular level with an analytics dashboard that gives you complete control. Monitor change over time: Use data to assess the impact of your culture management work over time. Compare time frames, or analyse the impact of time bound change initiatives. Activation Culture Shift are your partner in culture transformation. Our platform goes beyond reporting, to support end-to-end culture management and improve your workplace culture. Raise awareness or influence behaviour change with campaigns: Save time and money with our pre-designed behaviour change campaigns. Raise awareness, improve education, and build a speak up culture with our ready to go, easy to implement campaign packages. Guidance, whitepapers, and advice sheets helping your team to stay at the forefront of the culture management sector. Build reports for internal and external sharing to close the feedback loop between those willing to speak up and the action your team is taking. **Average Rating:** 4.5/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Culture Shift?** - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.9/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Culture Shift?** - **Seller:** [Culture Shift](https://www.g2.com/sellers/culture-shift) - **Year Founded:** 2018 - **HQ Location:** Manchester, GB - **LinkedIn® Page:** https://www.linkedin.com/company/culture-shift-communications-ltd/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education - **Company Size:** 75% Enterprise, 25% Mid-Market #### What Are Culture Shift's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Communication (4 reviews) - Ease of Use (3 reviews) - Feedback Management (2 reviews) - Implementation Ease (2 reviews) **Cons:** - Expensive (3 reviews) - Inadequate Reporting (1 reviews) - Language Limitations (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Culture Shift? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive and supportive customer service** from Culture Shift, enhancing their overall experience. - Users praise Culture Shift for its **effective communication** , enhancing support and responsiveness within the university community. - Users value the **accessibility and ease of use** of Culture Shift, making reporting straightforward and efficient. - Users value the **responsiveness to feedback** and support, enhancing collaboration and idea sharing among partners. - Users find the **implementation process easy** with excellent support and guidance from Culture Shift throughout. **Cons:** - Users find the **cost of training** for Culture Shift to be prohibitive, especially under tight budget constraints. - Users find the **inadequate reporting** on form data limits the effectiveness of the Culture Shift system. - Users note the **language limitations** of Culture Shift, which can make it challenging for non-English nuanced regions. - Users find **update issues** troublesome, as some elements lack tidiness and form data reporting is limited. #### What Are Recent G2 Reviews of Culture Shift? **"[Great customer service and an easy to use platform.](https://www.g2.com/survey_responses/culture-shift-review-11602985)"** **Rating:** 4.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/culture-shift-review-11602985) --- **"[User-friendly and Comprehensive](https://www.g2.com/survey_responses/culture-shift-review-11671328)"** **Rating:** 5.0/5.0 stars *— Verified User in Human Resources* [Read full review](https://www.g2.com/survey_responses/culture-shift-review-11671328) --- ### 5. [LBi HR HelpDesk](https://www.g2.com/products/lbi-hr-helpdesk/reviews) LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. **Average Rating:** 4.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate LBi HR HelpDesk?** - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10) - **Ease of Setup:** 6.7/10 (Category avg: 8.9/10) - **Ease of Use:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind LBi HR HelpDesk?** - **Seller:** [LBi](https://www.g2.com/sellers/lbi) - **Year Founded:** 1982 - **HQ Location:** Melville, US - **Twitter:** @LBiSoftware (3,773 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/lbi-software (55 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Enterprise #### What Are Recent G2 Reviews of LBi HR HelpDesk? **"[My Honest Opinion Baout This Product](https://www.g2.com/survey_responses/lbi-hr-helpdesk-review-5146511)"** **Rating:** 4.5/5.0 stars *— Shivam V.* [Read full review](https://www.g2.com/survey_responses/lbi-hr-helpdesk-review-5146511) --- **"[Taking Human resource to next level](https://www.g2.com/survey_responses/lbi-hr-helpdesk-review-5220107)"** **Rating:** 4.0/5.0 stars *— Ankur G.* [Read full review](https://www.g2.com/survey_responses/lbi-hr-helpdesk-review-5220107) --- #### What Are G2 Users Discussing About LBi HR HelpDesk? - [What is LBi HR HelpDesk used for?](https://www.g2.com/discussions/what-is-lbi-hr-helpdesk-used-for) ### 6. [Safe Workplace](https://www.g2.com/products/safe-workplace/reviews) Safe Workplace is a quality, risk, and compliance (GRC) platform that helps organisations centralise incident management, regulatory compliance, risk assessment, policy administration, and audit workflows in a single system. The platform serves enterprises across multiple sectors, including healthcare providers, digital health companies, hospitality, and corporate enterprises. Primary users include Directors of Quality, Directors of Risk, Employee Relations professionals, HR and People teams, Emergency Response leads, and Brand Protection officers who need to manage workplace incidents, regulatory obligations, and compliance documentation. Safe Workplace addresses the challenge of fragmented compliance and employee relations systems where organisations typically manage incidents in spreadsheets, store policies across multiple shared drives, track investigations manually in case management tools, and prepare for audits using disconnected systems. The platform consolidates these functions into an integrated workspace that connects compliance activities with operational workflows. Core capabilities include: - Incident and case management that captures, categorises, and tracks workplace incidents, employee relations cases, complaints, near-misses, and grievances with structured workflows for investigation, root cause analysis, and resolution tracking across departments - Regulatory intelligence that monitors relevant regulations across jurisdictions, maps requirements to organisational policies, and provides alerts when regulatory changes affect compliance obligations for employment law, workplace safety, or industry-specific standards - Policy and training administration that maintains version-controlled policy libraries, distributes policies to relevant staff, tracks acknowledgements, and manages training completion records with automated reminders and compliance reporting - Risk management that facilitates risk identification, assessment using standardised matrices, treatment planning, and ongoing monitoring with audit trails of risk decisions and mitigation effectiveness - Audit and investigation management that organises inspection preparation, manages audit findings, tracks remediation progress, documents investigation evidence, and maintains comprehensive records for regulatory reviews or legal proceedings The platform integrates with existing enterprise systems through API connections, browser extensions, and custom solutions, allowing organisations to complement rather than replace core operational systems. Safe Workplace provides reporting dashboards that aggregate data across functional areas, enabling leadership teams to identify patterns in incidents, monitor regulatory exposure, track employee relations trends, and demonstrate compliance readiness. Organisations using Safe Workplace have achieved measurable outcomes including: - 3x increase in early-stage reporting within 12 months - 50% improvement in early issue detection and incident resolution in under 4 months - 85% incident resolution rate demonstrating effective case closure - Significant improvements in psychological safety metrics, particularly among women and minorities - Reduced administrative burden during regulatory inspections and internal audits - Positive legal and compliance feedback on reduced liability and clearer documentation - Enhanced trust in reporting processes, leading to higher engagement rates These outcomes reflect Safe Workplace's approach to transforming compliance from a reactive burden into a proactive enabler of organisational culture, operational efficiency, and regulatory readiness across diverse enterprise environments. **Average Rating:** 3.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Safe Workplace?** - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Safe Workplace?** - **Seller:** [Safe Space Technology Ltd](https://www.g2.com/sellers/safe-space-technology-ltd) - **Year Founded:** 2022 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/71269600 (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Enterprise #### What Are Safe Workplace's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Features (1 reviews) - Navigation Ease (1 reviews) - Reporting (1 reviews) **Cons:** - Access Issues (1 reviews) - Complexity (1 reviews) - Formatting Issues (1 reviews) - Limited Access (1 reviews) - Upload Issues (1 reviews) ### What Do G2 Reviewers Say About Safe Workplace? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Safe Workplace, streamlining access to resources and simplifying data collection. - Users appreciate the **efficiency improvement** of Safe Workplace, streamlining resource access and simplifying report generation. - Users value the **all-in-one resource accessibility** in Safe Workplace, simplifying their experience with pre-built reports and visual gauges. - Users appreciate the **navigation ease** of Safe Workplace, as it centralizes resources for quick and effortless access. - Users appreciate the **comprehensive reporting** features of Safe Workplace, streamlining access to essential resources and insights. **Cons:** - Users face **access issues** with individual reports, making data exporting for analysis in Excel problematic and frustrating. - Users find **data access and exporting complex** , leading to difficulties in managing individual reports effectively. - Users find **formatting issues** problematic when exporting data, making individual reports difficult to access and use effectively. - Users find the **limited access** to individual reports frustrating, affecting their ability to manipulate data effectively. - Users face **upload issues** , finding it difficult to access reports and experience problems with data exporting to Excel. #### What Are Recent G2 Reviews of Safe Workplace? **"[Manage employee health and workplace safety](https://www.g2.com/survey_responses/safe-workplace-review-9145797)"** **Rating:** 5.0/5.0 stars *— PARNAB D.* [Read full review](https://www.g2.com/survey_responses/safe-workplace-review-9145797) --- ### 7. [Canary Whistleblowing System](https://www.g2.com/products/canary-whistleblowing-system/reviews) Canary® Whistleblowing System the most effective fraud detection tools. Canary® is a third-party ethics hotline provider that enables the safe, secure, and anonymous reporting of activities involving misconduct, fraud, abuse, and other violations of company policies. Canary® also offers case management service, which provides clients with notifications, analysis and reporting management. We are committed to create a safe, secure and ethical work environment. The reports made in the hotline and associated investigatory records will remain confidential. We offer our whistleblowing services for all companies and institutions located in Indonesia, Malaysia, Thailand and Singapore. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Canary Whistleblowing System?** - **Ease of Use:** 7.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Canary Whistleblowing System?** - **Seller:** [Integrity Asia](https://www.g2.com/sellers/integrity-asia) - **Year Founded:** 2001 - **HQ Location:** Jakarta, ID - **LinkedIn® Page:** https://www.linkedin.com/company/integrity-asia/ (65 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Canary Whistleblowing System? **"[Canary Whistleblowing is best one!](https://www.g2.com/survey_responses/canary-whistleblowing-system-review-8233988)"** **Rating:** 5.0/5.0 stars *— Verified User in Management Consulting* [Read full review](https://www.g2.com/survey_responses/canary-whistleblowing-system-review-8233988) --- **"[One of the best fraud detection tool for any company](https://www.g2.com/survey_responses/canary-whistleblowing-system-review-5374486)"** **Rating:** 5.0/5.0 stars *— JAY J.* [Read full review](https://www.g2.com/survey_responses/canary-whistleblowing-system-review-5374486) --- #### What Are G2 Users Discussing About Canary Whistleblowing System? - [What is Canary Whistleblowing System used for?](https://www.g2.com/discussions/what-is-canary-whistleblowing-system-used-for) ### 8. [LinkLinePlus](https://www.g2.com/products/linklineplus/reviews) LinkLinePlus is patented cloud-based EEO complaints tracking software **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate LinkLinePlus?** - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind LinkLinePlus?** - **Seller:** [Bashen](https://www.g2.com/sellers/bashen) - **Year Founded:** 1994 - **HQ Location:** Houston, US - **Twitter:** @BashenCorp (37 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bashen-corporation/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of LinkLinePlus? **"[Linklineplus Review](https://www.g2.com/survey_responses/linklineplus-review-6621382)"** **Rating:** 4.5/5.0 stars *— Verified User in Arts and Crafts* [Read full review](https://www.g2.com/survey_responses/linklineplus-review-6621382) --- #### What Are G2 Users Discussing About LinkLinePlus? - [What is LinkLinePlus used for?](https://www.g2.com/discussions/what-is-linklineplus-used-for) ### 9. [Spot: Report Workplace Harassment and Discrimination](https://www.g2.com/products/spot-report-workplace-harassment-and-discrimination/reviews) The modern standard for secure, anonymous incident reporting and end-to-end case management. Designed by psychologists to make it easier to speak up and investigate wrongdoing at work. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Spot: Report Workplace Harassment and Discrimination?** - **Ease of Admin:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Ease of Setup:** 10.0/10 (Category avg: 8.9/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Spot: Report Workplace Harassment and Discrimination?** - **Seller:** [talktospot.com](https://www.g2.com/sellers/talktospot-com) - **Year Founded:** 2017 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** http://www.linkedin.com/company/talktospot (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Spot: Report Workplace Harassment and Discrimination's Pros and Cons? **Pros:** - Ease of Understanding (1 reviews) - Ease of Use (1 reviews) - Engagement (1 reviews) - Helpful (1 reviews) - Intuitive (1 reviews) ### What Do G2 Reviewers Say About Spot: Report Workplace Harassment and Discrimination? *AI-generated summary from verified user reviews* **Pros:** - Users commend Spot for its **ease of understanding** , thanks to engaging and interactive training modules that effectively address harassment scenarios. - Users appreciate the **user-friendly solution** of Spot, enjoying its engaging and interactive training modules for workplace harassment. - Users appreciate the **engaging and interactive training modules** of Spot, enhancing their understanding of workplace harassment issues. - Users appreciate the **engaging and interactive training modules** offered by Spot, enhancing their understanding of workplace harassment. - Users value Spot for its **intuitive design** , making workplace harassment training engaging and practical through real-world simulations. #### What Are Recent G2 Reviews of Spot: Report Workplace Harassment and Discrimination? **"[Easy to use compliance solution](https://www.g2.com/survey_responses/spot-report-workplace-harassment-and-discrimination-review-9993590)"** **Rating:** 5.0/5.0 stars *— Annabelle L.* [Read full review](https://www.g2.com/survey_responses/spot-report-workplace-harassment-and-discrimination-review-9993590) --- **"[Great Experience with Spot](https://www.g2.com/survey_responses/spot-report-workplace-harassment-and-discrimination-review-9912120)"** **Rating:** 5.0/5.0 stars *— Megan A.* [Read full review](https://www.g2.com/survey_responses/spot-report-workplace-harassment-and-discrimination-review-9912120) --- #### What Are G2 Users Discussing About Spot: Report Workplace Harassment and Discrimination? - [What is Spot: Report Workplace Harassment and Discrimination used for?](https://www.g2.com/discussions/what-is-spot-report-workplace-harassment-and-discrimination-used-for) - 1 comment ### 10. [Warble Pro Active](https://www.g2.com/products/warble-pro-active/reviews) Warble Pro ActiveSM increases your company's issue visibility and management capability. Foster collaboration between your HR and management teams in addressing personnel issues that arise through shared visibility. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Warble Pro Active?** - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Warble Pro Active?** - **Seller:** [Warble](https://www.g2.com/sellers/warble) - **Year Founded:** 2018 - **HQ Location:** Sparks Glencoe, US - **LinkedIn® Page:** https://www.linkedin.com/company/warble-inc/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Warble Pro Active? **"[Warble is awesome!](https://www.g2.com/survey_responses/warble-pro-active-review-5192329)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/warble-pro-active-review-5192329) --- **"[Warble Pro Active let us get honest feedback!](https://www.g2.com/survey_responses/warble-pro-active-review-5279528)"** **Rating:** 4.5/5.0 stars *— Sebastian G.* [Read full review](https://www.g2.com/survey_responses/warble-pro-active-review-5279528) --- #### What Are G2 Users Discussing About Warble Pro Active? - [What is Warble Pro Active used for?](https://www.g2.com/discussions/what-is-warble-pro-active-used-for) ### 11. [Herupu](https://www.g2.com/products/herupu/reviews) Our Case Management Software is a versatile solution that excels in two critical aspects: effortless form generation for diverse requirements and robust security measures, including end-to-end encryption. In addition, it offers in-case communication through chat functionality and streamlined documentation capabilities. Key Features: Form Generation Simplified: This software empowers users with an intuitive form builder, simplifying the creation of custom data collection forms. Whether your needs are in healthcare, legal, finance, or beyond, easily configure forms to match specific requirements. Security at Its Core: Security is a paramount concern. Our software features robust measures, including end-to-end encryption, to safeguard sensitive data throughout its lifecycle. These security protocols provide peace of mind against unauthorized access and data breaches. In-Case Communication (Chat): Facilitating effective communication within cases, the software includes an integrated chat feature. Team members can collaborate seamlessly within the platform, ensuring efficient information sharing and collaboration. Documentation Streamlined: The software streamlines documentation processes, making it easier to manage records, files, and case-related materials. Centralized storage and retrieval options ensure swift access to necessary documents. User-Friendly Interface: The interface prioritizes usability, allowing users of all technical backgrounds to effortlessly configure forms, collect data, engage in in-case communication, and manage documentation. Compliance Assurance: Meeting compliance standards is critical. Our software aligns with GDPR, HIPAA, and other industry-specific regulations, simplifying compliance management and reducing risks associated with sensitive data handling. Scalability: Adaptability is key to our software's design. Organizations of all sizes can expand user access, forms, and data storage capacity as their needs evolve, ensuring the solution remains aligned with your growth. Real-time Insights: Real-time reporting and analytics features provide actionable insights from collected data, enabling trend analysis, progress monitoring, and data-driven decision-making for enhanced efficiency. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Herupu?** - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Herupu?** - **Seller:** [TiH Technik ist Handwerk](https://www.g2.com/sellers/tih-technik-ist-handwerk) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Herupu? **"[Efficient, Secure, and Versatile - Herupu Gets the Job Done](https://www.g2.com/survey_responses/herupu-review-8839335)"** **Rating:** 5.0/5.0 stars *— Alexey S.* [Read full review](https://www.g2.com/survey_responses/herupu-review-8839335) --- ### 12. [Sodales Solutions](https://www.g2.com/products/sodales-solutions/reviews) An all-in-one integrated platform to connect health, safety and employee relations processes with downstream business processes. Sodales Solutions is a global, award-winning, female-led organization that empowers businesses to improve communication and processes within Health and Safety and Employee Relations. Our solution is built on SAP Business Technology Platform and serves as a single entry point for the complete life cycle of health, safety, disability management, employee relations, and much more that works to empower the people sustainability framework of an organization. Sodales Solutions is an award-winning SAP Endorsed App with reference customers across the globe in a variety of highly regulated industries including public sector, manufacturing, transportation, utilities, higher education and EC&O. **Average Rating:** 4.1/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Sodales Solutions?** - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.9/10) - **Ease of Use:** 8.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Sodales Solutions?** - **Seller:** [Sodales Solutions](https://www.g2.com/sellers/sodales-solutions) - **Year Founded:** 2013 - **HQ Location:** Toronto, Ontario - **Twitter:** @SodalesSol (280 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sodales-solutions-inc-/ (284 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Electrical/Electronic Manufacturing - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are Recent G2 Reviews of Sodales Solutions? **"[The Number One in Health, Safety and Social managing Software](https://www.g2.com/survey_responses/sodales-solutions-review-7984426)"** **Rating:** 4.5/5.0 stars *— Zafar A.* [Read full review](https://www.g2.com/survey_responses/sodales-solutions-review-7984426) --- **"[Review on Sodales Solutions](https://www.g2.com/survey_responses/sodales-solutions-review-8026244)"** **Rating:** 4.5/5.0 stars *— Azharuddin Q.* [Read full review](https://www.g2.com/survey_responses/sodales-solutions-review-8026244) --- ### 13. [Workpro HR Case Management](https://www.g2.com/products/workpro-hr-case-management/reviews) Workpro HR case management software makes it easier to track, resolve and report on all HR cases. Handle HR cases from disciplinary, grievance and performance, to absence and long-term sickness cases in one secure system. Workflow tools guide users through the correct procedure, improving service and productivity while mitigating risk. Built-in reporting functionality improves management visibility and allows for root cause analysis. With 20 configurable HR case types out of the box, and the ability to add more at any time, Workpro adapts to your policies and targets. Cloud or on-premise hosting available. Workpro is developed by CAS Ltd, an employee-owned technology company. We specialise in case management systems for complaints handling, HR/employee relations cases and other regulated casework. With over 18 years’ experience, our trusted Workpro case management software is used by public and private sector organisations worldwide. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Workpro HR Case Management?** - **Seller:** [Workpro](https://www.g2.com/sellers/workpro) - **Year Founded:** 1969 - **HQ Location:** Edinburgh, GB - **Twitter:** @WorkproUK (244 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/computer-application-services-ltd/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Workpro HR Case Management? **"[Software to meet your Human Resource Needs!](https://www.g2.com/survey_responses/workpro-hr-case-management-review-6709865)"** **Rating:** 5.0/5.0 stars *— Verified User in Human Resources* [Read full review](https://www.g2.com/survey_responses/workpro-hr-case-management-review-6709865) --- #### What Are G2 Users Discussing About Workpro HR Case Management? - [What is Workpro HR Case Management used for?](https://www.g2.com/discussions/what-is-workpro-hr-case-management-used-for) ### 14. [Employee Write Up Log](https://www.g2.com/products/employee-write-up-log/reviews) Staff Employee Write Up Organization, Logging, and Organization for Organizations **Who Is the Company Behind Employee Write Up Log?** - **Seller:** [SimpleSaaS](https://www.g2.com/sellers/simplesaas) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 15. [Lawcode, a SAI360 Company](https://www.g2.com/products/lawcode-a-sai360-company/reviews) Hintbox stands out as a leading solution for whistleblower protection, trusted by corporations, governmental institutions, and law firms worldwide. One of its key strengths lies in its flexibility: organizations already using a different whistleblowing system can migrate to Hintbox quickly and effortlessly, ensuring a seamless transition without data loss or disruption. This makes Hintbox the ideal choice for companies looking to modernize or streamline their compliance processes. The platform has been meticulously developed to comply with the EU Whistleblower Protection Directive while adapting to the specific requirements of local legal frameworks. At the same time, it fully aligns with the GDPR and other major data protection regulations, ensuring the highest standards of privacy and security. With Hintbox, organizations can establish a secure communication channel in just a few steps. The user-friendly interface makes it simple for both whistleblowers and compliance teams to interact with the system, fostering trust and encouraging the reporting of misconduct. This empowers businesses not only to meet their legal obligations but also to create a transparent and resilient organizational culture. Hintbox is designed for organizations of all sizes from small businesses with 50 employees to multinational enterprises with more than 10,000 staff members. While larger corporations benefit from advanced functionalities and integrations, smaller companies particularly value the fast setup and intuitive handling. The solution can be tailored to fit existing workflows and structures, offering maximum flexibility. Today, Hintbox is trusted by organizations in more than 65 countries, reflecting its proven reliability and scalability. A standout feature is the anonymous, bidirectional communication channel: whistleblowers can report issues safely, while designated staff members can request clarifications or additional details without ever compromising anonymity. By combining compliance, ease of use and trust Hintbox empowers organizations to meet regulatory standards while strengthening integrity and transparency in an increasingly complex business environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Lawcode, a SAI360 Company?** - **Ease of Admin:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Ease of Setup:** 10.0/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) **Who Is the Company Behind Lawcode, a SAI360 Company?** - **Seller:** [SAI360](https://www.g2.com/sellers/sai360) - **Year Founded:** 2003 - **HQ Location:** Chicago, US - **Twitter:** @SAI_Compliance (2,036 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sai360/ (442 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Lawcode, a SAI360 Company's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Simple (1 reviews) - Trust (1 reviews) **Cons:** - Incomplete Features (1 reviews) ### What Do G2 Reviewers Say About Lawcode, a SAI360 Company? *AI-generated summary from verified user reviews* **Pros:** - Users find Lawcode easy to operate, appreciating its **simplicity and trustworthiness** for whistleblowing management. - Users appreciate the **simplicity and trustworthiness** of Lawcode, enhancing their whistleblowing processes effectively. - Users value the **trustworthiness** of Lawcode, finding it reliable and easy to use for whistleblowing needs. **Cons:** - Users feel that the product has **incomplete features** and needs significant improvements to enhance usability. #### What Are Recent G2 Reviews of Lawcode, a SAI360 Company? **"[Easy setup, clear dashboard](https://www.g2.com/survey_responses/lawcode-a-sai360-company-review-8604474)"** **Rating:** 4.5/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/lawcode-a-sai360-company-review-8604474) --- **"[A system designed for reporting misconduct that is up-to-date, easy to use, and ensures the safety and confidentiality of the whistleblower.](https://www.g2.com/survey_responses/lawcode-a-sai360-company-review-8773454)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/lawcode-a-sai360-company-review-8773454) --- ### 16. [PICS Platform](https://www.g2.com/products/pics-platform/reviews) Ready-built solutions help government agencies deliver effective services, fast. Our smart, configurable SaaS solutions were built specifically for health, workforce, and human services based on federal mandates and specifications, enabling operational capabilities fastest, with less implementation cost, and lower lifetime maintenance expense. **Who Is the Company Behind PICS Platform?** - **Seller:** [Cardinality.ai](https://www.g2.com/sellers/cardinality-ai) - **Year Founded:** 2017 - **HQ Location:** Gaithersburg, US - **LinkedIn® Page:** https://www.linkedin.com/company/cardinality-ai/ (163 employees on LinkedIn®) ## What Is HR Case Management Software? [HR Software](https://www.g2.com/categories/hr) ## What Software Categories Are Similar to HR Case Management Software? - [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery) - [Investigation Management Software](https://www.g2.com/categories/investigation-management) - [Whistleblowing Software](https://www.g2.com/categories/whistleblowing) --- ## How Do You Choose the Right HR Case Management Software? ### What You Should Know About HR Case Management Software ### What is HR Case Management Software? HR case management software helps organizations manage employee relations through a ticketed system allowing them to solve employee problems quickly. It is best for questions, concerns, issues, incident reporting, and gathering suggestions to improve business processes. All in all, it's the cornerstone of HR service delivery. One of its key functions is mitigating risk. Documenting incidents and leaving a clear audit trail helps protect companies from legal costs and fines for non-compliance. It helps in gathering data to create actionable insights by highlighting trends, pointing to potential problem areas, overseeing workflows, documenting and handling incidents, and thereby improving the employee experience. ### What are the Common Features of HR Case Management Software? Listed below are the core features of HR case management that help users file cases, access information, and create a smooth HR workflow: **Dashboard:** At the center of everything is a comprehensive dashboard that allows users to see what needs to get done. It must be easy to configure based on the role or task. **Case management:** At the center of all operations is the ability to create, send, manage, work on, and resolve HR cases. It automates the HR case management process and saves time. From onboarding to offboarding, it addresses the entire employee lifecycle by handling different case types. Like [help desk software](https://www.g2.com/categories/help-desk), most solutions use a ticketing system to easily track and record employee requests and suggestions. This helps establish HR case management best practices. Here are the key case management functions to examine: **Case portal:** As a central hub for the entire service center, the portal allows users to either see, manage, or work on cases. It’s the most important of all case management tools. Permissions are often role based, allowing employees the ability to simply see which HR workers have administrative access. **Service level agreement (SLA) management:** Many departments have an SLA that lays out a deadline for resolving worker issues. An SLA manager allows users to track SLAs either on an individual basis or for the department on the whole. It’s essential to HR service management. **Incident management:** When issues arise, it’s important to gather every detail and get the proper documentation. Organizations must be protected from liabilities, and incident management makes this possible. Having a secure system to report misconduct in the workplace is essential. **Audit trail:** When managing important cases, especially those that relate to harassment, accidents, compliance issues, or even potential legal cases, it’s essential to know who was involved. By recording the actions of every user, it’s easy to track down everyone involved and make adjustments as needed. This is especially important when trying to maintain compliance. **Knowledge base:** A knowledge base allows users to look up information rather than spending hours answering commonly asked questions. By ensuring it’s up to date, searchable, and well organized, users can help themselves when it comes to questions about HR policy. When everyone’s involved, HR initiatives thrive. **Email management:** Administrators may be required to handle a huge caseload. Creating email templates is especially helpful for dealing with the same types of situations day in and day out. HR admins can use preset templates to communicate and resolve issues without leaving the program. **Collaboration:** HR can route requests to other departments or tag them on cases that require collaboration. Questions about payroll can go to accounting, while help desk requests get sent to IT. Notifications make it possible to make deadlines. **Security:** Features such as data encryption, role-based permission and access to certain controls or information, and anti-fraud measures help the organization keep cyber risks to a minimum. ### What are the Benefits of HR Case Management Software? **Resolves employee issues:** Fixing or even identifying complicated issues may make employees hesitant to come forward, especially if the process is difficult. HR case management software helps handle conflicts before they escalate, increasing employee retention. Standardized case management makes it easier to get the support necessary in the office.  **Promotes better self service:** It’s easy to overwhelm admin workers with the same questions. WIth proper knowledge management, users can search for commonly asked questions on the knowledge base, resolving small issues without taking up someone else’s time and resources. Or, in a case where an issue is quick to resolve, the standardization of case management streamlines HR processes. **Highlights workplace challenges:** By tracking and logging information, it’s easy to generate reports and see where employees are getting caught up. Is there a particular piece of your tech stack that isn’t working well? Do employees consistently misunderstand the rules surrounding benefits or company policy? It’s easier to see these trends when it’s all laid out comprehensively. This allows team members to step up and innovate. **Rapid escalation:** When serious issues arise, they can’t slip through the cracks. By giving users the ability to tag high alert issues, they can be plucked from the workflow and given the proper prioritization. **Improves HR efficiency:** Above all, HR case management helps the department handle smaller issues quickly, allowing them to dedicate more time to problems that require abstract thinking and optimizing the workplace. ### Who Uses HR Case Management Software? **HR representatives:** As the main users of the software, HR representatives will primarily be tracking, managing, and solving cases. They may also be updating information on the knowledge base and using the incident reporting system to protect the company from liability. **Employees:** Employees are the most important users in the system. Team members will be the ones submitting cases, asking questions, adding suggestions for the workplace, or reporting misconduct. **Interrelated teams:** Sometimes, workers have questions that the administration can’t answer. Whether it’s a concern that needs to be reported to the facilities or maintenance staff or a question on payroll or accounting, other workers will need to collaborate and interact with the system. **Leadership:** Whether it’s the HR department head or a member of the C-suite, the higher-ups need to see reports to understand how well the system is working, the effectiveness of the HR department on the whole, and any potential risk areas within the organization. #### Software Related to HR Case Management Software Related solutions that can be used together with HR case management software include: **Human resource management systems (HRMS) and human capital management (HCM) software:** For organizations that use suites, it’s essential to ensure that every piece of tech gets along. This includes using [HRMS & HCM software](https://www.g2.com/categories/human-resource-management-systems), or human resources information system (HRIS). Having the ability to export and share data helps keep an eye on the overall health of the company. Having the ability to seamlessly share case data ensures a more secure tech stack. [Knowledge base software](https://www.g2.com/categories/knowledge-base) **:** While this is a common feature in many HR case management apps, it’s still key to consider. If there’s a preexisting knowledge base software, users should try to understand how well the systems interact. When employees have to hunt for information in too many locations, they tend to give up. [HR compliance software](https://www.g2.com/categories/hr-compliance): When it comes to tracking employee certifications, their longevity, and their expiration dates, HR compliance software is necessary to ensure an organization’s protection from legal and financial repercussions from the Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPPA), or other industry regulations. [Onboarding software:](https://www.g2.com/categories/onboarding) New hires especially have a lot of questions. They’ll need quick access to important documents and extra support in the beginning. [Single sign-on (SSO) software](https://www.g2.com/categories/single-sign-on-sso) **:** Users can cut down on potential weak access points by giving workers one place to access everything they need. If security is a serious concern, finding a compatible SSO software assuages many fears. [Performance management software:](https://www.g2.com/categories/performance-management) When tracking potential issues, having historical performance data provides the proper context in serious situations. ### Challenges with HR Case Management Software There are several challenges to consider when looking at HR case management software. A few of them include: **Implementation:** Businesses must ensure that everyone from the CEO to the intern knows how to use this product. Having communication fail isn’t an option, especially when it comes to reporting misconduct. Users must also budget for training time. If people are used to asking questions to the staff, it’ll take some time to adjust to a formalized system. It is important to configure the layout to be as smooth as possible and pay close attention to the UI and make sure it’s usable. **Tech stack woes:** Whether it has an API or partners with popular HCMs or HRISs, it should be compatible with every program it touches. Again, the sensitivity of the data and urgency of the requests means it needs to incorporate smoothly into the workflow. Testing the tech with workers from different departments is especially useful. **Cybersecurity:** Given the legal ramifications from incident reports alone, keeping data secure is a number one priority. Sensitive details of people’s personal lives must be protected, whether that be through training users to spot potential issues, investing in an airtight database, or simply considering SSO tech and other important integrations. ### How to Buy HR Case Management Software #### Requirements Gathering (RFI/RFP) for HR Case Management Software There’s no effective RFI without first doing a thorough examination of the company’s workflow. What specific roadblocks to company success does it remove? Where is HR spending most of its time? Where do team members get stuck? Once this analysis is complete, it’s easier to determine the essential features. Perhaps this means a secure, anonymous whistleblowing portal is what users need most, or, maybe it’s a simple matter of automating tickets to make the department more effective. #### Compare HR Case Management Software Products **Create a long list** Let the price take a back seat for a minute. In the ideal world, what kind of capabilities would make the office function more smoothly? Users must look to find a solution that scales at an exponential rate—separate luxury features, perhaps a more attractive and better SLA management versus priorities, a solid foundation of secure data. It is a good practice to include both big names and a few smaller, more specialized vendors. **Create a short list** What can the organization reasonably afford this year? Or next? What’s the scaling ability you must have versus the potential to accommodate growth beyond expectations? Above all, it is important to look back at priorities—separate the top 5 to 10 requirements and compare products side-by-side on the metrics and capabilities that matter most. **Conduct demos** Such general-purpose software demands a large variety of employees to get involved during the process—executives, team leaders, the HR department, and employees from multiple points in the workflow. If it integrates with another department, it is crucial to get members of that area to test it. Once again, such essential software needs to be usable and at least somewhat intuitive. #### Selection of HR Case Management Software **Choose a selection team** The selection team should represent the different users of the software. Start with at least one person from the C-suite, the head of HR, and maybe a few other team leaders. Next, move to administrators who will use the tech most. Add in employees and workers from any department that must interact with the software, such as accounting, IT, facilities management, and others. As for size, it depends on the size of the company, but 5 to 10 is a good range of 10 to 20 for complex cases. (In those cases, breaking them up into subgroups may be helpful.) **Negotiation** Pricing HR case management software can be difficult. Users must try to get at least several quotes to have an idea of what is a reasonable expectation.  **Final decision** Ultimately, the HR team is going to use the software the most, therefore they must be at the heart of the decision. If it’s not making administration quicker and easier, then it’s failing at its core objective. Consider adding a few other department heads to represent the interests of other employees as well. It ensures the team finds the best HR case management software. ### What Does HR Case Management Software Cost? Many dedicated case management solutions have customized pricing based on multiple factors, including company size, workflow complexity, and the existing tech stack. Not many offer free trials. HR case management solutions may also come as part of a larger solution such as [HRMS & HCM Software](https://www.g2.com/categories/human-resource-management-systems). In those cases, pricing may vary depending on the necessary modules and any additional add-ons. #### Return on Investment (ROI) When looking at the ROI for HR case management software, there are several ways to calculate ROI: **Staff time:** How many hours per day, week, or year is being saved for the HR personnel? A simple calculation of the hours saved multiplied by the employee's salary works well enough. **Legal fees:** Mitigating risk is perhaps the biggest bonus of an HR case management system. How much money is being spent consulting with lawyers? How many billable hours are they racking up? **Compliance:** Depending on the industry, compliance fees could cost an unimaginable amount of money.  **Productivity:** When employees have access to an updated knowledge base and good document management, they’re saving everyone’s time. Instead of needing to reach out to HR, who may have to contact another department, they can go straight to the answer. Streamlining common bureaucratic concerns can save time during the workflow.