Servicexpert Reviews & Product Details

Services now is highly resourceful to my team. Service now is also highly customisable and due to that we have put up a lot of automation to enable end users as well as our internal teamto submit a self enablement ticket Review collected by and hosted on G2.com.

There has been instances where in the service now support team was not up to the mark i.e not able to resolve the issues submitted from our end inthe given ala. Review collected by and hosted on G2.com.

snow or service now is a very diverse ticketing tool and highly customisable. It serves the purpose of change management, incident management nicely as well as the API helps to automate it so that we can create some self enable forums as well Review collected by and hosted on G2.com.

Sometimes the UI freezes and it takes a while to get it back.

Also if the number of raised incident shoots up, the UI becomes glitchy.

I this this really needs improvement Review collected by and hosted on G2.com.

This most helpful tool to manage problem and change management. We use it in house and clients also use the same. We find it very user friendly to manage services. Review collected by and hosted on G2.com.

There's bit lag in UI if number of incidents reported is increased. Customer service sometimes failed to provide service within the given SLA which impacts productivity Review collected by and hosted on G2.com.

The generation and communication of invoices were never this easy. It displays data in such easy to understand and readable format it makes work very easy. The number of features provided are also very useful and abundant and help in doing all kinds of tasks. Review collected by and hosted on G2.com.

I feel that the User Experience and User Interface can be improved very much, as initially, it takes time for new users to get used to it. Also, they need to work on their servers, the service outage happens very frequently. Review collected by and hosted on G2.com.

The website is very informative and easy to navigate through. I was able to find out all their services and contact number within the first 5 minutes which was a game changer to me. Review collected by and hosted on G2.com.

The UI of their website can be made better and updated according to the current trends and make it eye-catchy. This will improve engagement and get probably they will get more customers. Review collected by and hosted on G2.com.

Service now is highly customisable. We have made so many change and approval processes automated using SNOW.

Also, the snow ui is easy to use and self explanatory Review collected by and hosted on G2.com.

Sometimes the load on Snow increases which reduces the search engine of snow Review collected by and hosted on G2.com.

The management of records is the superstar. The number of things I have to keep in mind while using and maintaining the records is absolutely minimal. The ease with which things work is exceptional for me! Review collected by and hosted on G2.com.

There are certain areas where servicexpert can definitely improve - one of them being the ability to maintain scalability while handling comparatively larger records. The UX can be made simpler and more appealing. Review collected by and hosted on G2.com.

It's functioning and it is very convenient to use. Review collected by and hosted on G2.com.

It's user interface may get better, or else it is perfect in every aspect Review collected by and hosted on G2.com.

I like the communication to clients of invoice payment and list payments by email, quick response and contact management. Review collected by and hosted on G2.com.

Display and workflow slows down the system when dealing with a lot of duplicate data. Review collected by and hosted on G2.com.

Timely. It helps keep work moving smoothly Review collected by and hosted on G2.com.

Technology Issues. Disrupts work and sometimes causes issues Review collected by and hosted on G2.com.