# Servicexpert Reviews **Vendor:** Unicentric **Category:** [HR Case Management Software](https://www.g2.com/categories/hr-case-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About Servicexpert The servicexpert Suite is a SaaS solution (server hardware and software is provided, hosted, and managed by Unicentric) or as a local solution (installed on customer provided server hardware and software.) where you can configure specialized case management and business applications tailored to each customers needs. ## Servicexpert Reviews ### 1. Service now review **Rating:** 5.0/5.0 stars **Reviewed by:** nitesh p. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Servicexpert?** Services now is highly resourceful to my team. Service now is also highly customisable and due to that we have put up a lot of automation to enable end users as well as our internal teamto submit a self enablement ticket **What do you dislike about Servicexpert?** There has been instances where in the service now support team was not up to the mark i.e not able to resolve the issues submitted from our end inthe given ala. **What problems is Servicexpert solving and how is that benefiting you?** 1.Incident management 2.Problem management 3.Change management 4.slef service portal enablement via automation 5.Vendor request 6.we are already in talk with service now professional team to integrate withour internal tools to inc. the scalability. ### 2. Reviewing SNOW **Rating:** 5.0/5.0 stars **Reviewed by:** Bidisha P. | Senior Speclialist (Vendor Master Data), Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Servicexpert?** snow or service now is a very diverse ticketing tool and highly customisable. It serves the purpose of change management, incident management nicely as well as the API helps to automate it so that we can create some self enable forums as well **What do you dislike about Servicexpert?** Sometimes the UI freezes and it takes a while to get it back. Also if the number of raised incident shoots up, the UI becomes glitchy. I this this really needs improvement **What problems is Servicexpert solving and how is that benefiting you?** Change management Problem management Incident management Self service forums via automation Linking of various tickets Creative sub tickets secure as the authentication is https ### 3. Service Expert Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vipin S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Servicexpert?** This most helpful tool to manage problem and change management. We use it in house and clients also use the same. We find it very user friendly to manage services. **What do you dislike about Servicexpert?** There's bit lag in UI if number of incidents reported is increased. Customer service sometimes failed to provide service within the given SLA which impacts productivity **What problems is Servicexpert solving and how is that benefiting you?** It helps is tracking and managing problem and change management tickets. It's easy to keep a track of incidents and service requests. We can create reports when required. ### 4. Managing Data was never this easy **Rating:** 5.0/5.0 stars **Reviewed by:** SATYAM G. | Developer Mentor, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Servicexpert?** The generation and communication of invoices were never this easy. It displays data in such easy to understand and readable format it makes work very easy. The number of features provided are also very useful and abundant and help in doing all kinds of tasks. **What do you dislike about Servicexpert?** I feel that the User Experience and User Interface can be improved very much, as initially, it takes time for new users to get used to it. Also, they need to work on their servers, the service outage happens very frequently. **What problems is Servicexpert solving and how is that benefiting you?** I used Servicexpert for logging and managing my data. I also used it for generating invoices and communicating them. ### 5. Best company for getting IT softwares **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham P. | Software Development Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Servicexpert?** The website is very informative and easy to navigate through. I was able to find out all their services and contact number within the first 5 minutes which was a game changer to me. **What do you dislike about Servicexpert?** The UI of their website can be made better and updated according to the current trends and make it eye-catchy. This will improve engagement and get probably they will get more customers. **What problems is Servicexpert solving and how is that benefiting you?** Getting high quality IT software is very difficult and expensive. Servicexpert expert solves both of these problems and delivers high-quality software to their customers. ### 6. Service Now (SNOW) review **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya K. | Lead Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Servicexpert?** Service now is highly customisable. We have made so many change and approval processes automated using SNOW. Also, the snow ui is easy to use and self explanatory **What do you dislike about Servicexpert?** Sometimes the load on Snow increases which reduces the search engine of snow **What problems is Servicexpert solving and how is that benefiting you?** Ticket handling Approval process Automation Change Management Problem management Ease of access and usage ### 7. swift and productive management **Rating:** 4.5/5.0 stars **Reviewed by:** SOURADEEP D. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Servicexpert?** The management of records is the superstar. The number of things I have to keep in mind while using and maintaining the records is absolutely minimal. The ease with which things work is exceptional for me! **What do you dislike about Servicexpert?** There are certain areas where servicexpert can definitely improve - one of them being the ability to maintain scalability while handling comparatively larger records. The UX can be made simpler and more appealing. **What problems is Servicexpert solving and how is that benefiting you?** I have used the service for HR management, the ease with which invoice records can be generated and communicated is brilliant. With a smaller set of data points - the service outperforms and sparkles. ### 8. Review for servicexpert **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Servicexpert?** It's functioning and it is very convenient to use. **What do you dislike about Servicexpert?** It's user interface may get better, or else it is perfect in every aspect **What problems is Servicexpert solving and how is that benefiting you?** As it is a house of the comercial vehicle so it is very easy for everyone to use in there personal works ### 9. Customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Marlenne H. | Business administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Servicexpert?** I like the communication to clients of invoice payment and list payments by email, quick response and contact management. **What do you dislike about Servicexpert?** Display and workflow slows down the system when dealing with a lot of duplicate data. **What problems is Servicexpert solving and how is that benefiting you?** Billing different payments from users registered and registered in the system, products and services registered database. ### 10. Accountant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Servicexpert?** Timely. It helps keep work moving smoothly **What do you dislike about Servicexpert?** Technology Issues. Disrupts work and sometimes causes issues **What problems is Servicexpert solving and how is that benefiting you?** Please see above. Question answered :) ### 11. Awesome Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Servicexpert?** Communication sent to all the required members, organized neatly, good presentation of data, quick response. **What do you dislike about Servicexpert?** Presentation of the analytics of the data can be improved. **Recommendations to others considering Servicexpert:** Servicexpert is not just a HR case management system; you can schedule, deliver electronic records. **What problems is Servicexpert solving and how is that benefiting you?** Case Management for the HR. Unique cases for every customer case, workflow to manage the issues is easy and quick. ### 12. Friendly, quick easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Servicexpert?** Find data easily, toolbars very helpful, nice structure, quick responce **What do you dislike about Servicexpert?** Colors and need more analytics to be presented **What problems is Servicexpert solving and how is that benefiting you?** platform that allows us to create specialized case management and service delivery applications for each customer. Needs to offer more specialized investigative case management solutions for HR, ethics and compliance, loss prevention, security, and program fraud. ### 13. Hr manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Servicexpert?** It is really Easy to use and log. Also really Easy to learn **What do you dislike about Servicexpert?** Sometimes you need to save twice to make sure **Recommendations to others considering Servicexpert:** Try and you will see the advantages **What problems is Servicexpert solving and how is that benefiting you?** Any type of questions or requests comes at the same time ## Servicexpert Discussions - [What is Servicexpert used for?](https://www.g2.com/discussions/what-is-servicexpert-used-for) - [View Servicexpert pricing details and edition comparison](https://www.g2.com/products/servicexpert/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A23%3A53+-0500&secure%5Bsession_id%5D=c5833493-1a29-4727-ae7e-7f95a840d7d4&secure%5Btoken%5D=249e1b2899b9643cefbe686d52f5e04dd872039c36f565e0586b60b3a12640de&format=llm_user) ## Servicexpert Features **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Access** - Integration - Assignment - Collaborative **Employee Experience** - Policy - Multi-channel - Cross-platform **Generative AI** - AI Text Summarization ## Top Servicexpert Alternatives - [EasyLlama](https://www.g2.com/products/easyllama/reviews) - 4.8/5.0 (392 reviews) - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - 4.3/5.0 (304 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) - 4.3/5.0 (294 reviews)