--- title: Vivantio Reviews meta\_title: 'Vivantio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 295 reviews by the users' company size, role or industry to find out how Vivantio works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 295 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Vivantio Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs. [(25 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1172989&qs=pros-and-cons#reviews) Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency. [(23 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1173033&qs=pros-and-cons#reviews) Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency. [(23 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1174418&qs=pros-and-cons#reviews) Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity. [(13 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1175077&qs=pros-and-cons#reviews) Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively. [(11 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1174179&qs=pros-and-cons#reviews) Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use. [(11 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1171302&qs=pros-and-cons#reviews) Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases. [(8 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1174988&qs=pros-and-cons#reviews) Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases. [(7 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1168146&qs=pros-and-cons#reviews) Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling. [(6 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1175096&qs=pros-and-cons#reviews) Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency. [(6 mentions)](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1173573&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Vivantio ##### 1. Efficiency Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs. [ See 25 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1172989&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowering IT Service Management with Robust Features and Reliable Support" What do you like about Vivantio? Vivantio is a collaborative approach that ensures all IT services are effectively aligned by this app, creating a robust incident and customer service ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive ITSM Solution with Impressive Customization and Asset Management" What do you like about Vivantio? Vivantio manages and supports an unlimited range of tickets, covering issues such as problems, incidents, change requests, and service requests, which ##### 2. Customizability Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency. [ See 23 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1173033&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowering IT Service Management with Robust Features and Reliable Support" What do you like about Vivantio? Vivantio is a collaborative approach that ensures all IT services are effectively aligned by this app, creating a robust incident and customer service ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive ITSM Solution with Impressive Customization and Asset Management" What do you like about Vivantio? Vivantio manages and supports an unlimited range of tickets, covering issues such as problems, incidents, change requests, and service requests, which ##### 3. Features Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency. [ See 23 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1174418&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowering IT Service Management with Robust Features and Reliable Support" What do you like about Vivantio? Vivantio is a collaborative approach that ensures all IT services are effectively aligned by this app, creating a robust incident and customer service ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive ITSM Solution with Impressive Customization and Asset Management" What do you like about Vivantio? Vivantio manages and supports an unlimited range of tickets, covering issues such as problems, incidents, change requests, and service requests, which ##### 4. Ease of Use Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity. [ See 13 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1175077&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowering IT Service Management with Robust Features and Reliable Support" What do you like about Vivantio? Vivantio is a collaborative approach that ensures all IT services are effectively aligned by this app, creating a robust incident and customer service ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive ITSM Solution with Impressive Customization and Asset Management" What do you like about Vivantio? Vivantio manages and supports an unlimited range of tickets, covering issues such as problems, incidents, change requests, and service requests, which ##### 5. Customer Support Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively. [ See 11 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1174179&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowering IT Service Management with Robust Features and Reliable Support" What do you like about Vivantio? Vivantio is a collaborative approach that ensures all IT services are effectively aligned by this app, creating a robust incident and customer service ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive ITSM Solution with Impressive Customization and Asset Management" What do you like about Vivantio? Vivantio manages and supports an unlimited range of tickets, covering issues such as problems, incidents, change requests, and service requests, which ### 5 Cons or Disadvantages of Vivantio ##### 1. Improvement Needed Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use. [ See 11 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1171302&qs=pros-and-cons#reviews) See Related User Reviews SS Sam S. Mid-Market (51-1000 emp.) 5.0/5 "Daily Use of Vivantio - Great!" What do you dislike about Vivantio? It looks a little outdated in comparision to the likes of Jira / Service Now platforms, can be a little clunky ZA Zulma A. Mid-Market (51-1000 emp.) 4.5/5 "Bridget was wonderful, helpful and ensured that the system was set-up the way we needed." What do you dislike about Vivantio? It I could change one thing would be to be able to add a ticket from the portal where I check my tickets. Thsi would reduce the time going from one pa ##### 2. Poor Performance Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases. [ See 8 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1174988&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowering IT Service Management with Robust Features and Reliable Support" What do you dislike about Vivantio? When Vivantio faces large volumes of tickets, it tends to slow down The administration complexity starts from the set up, requiring advanced customi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive ITSM Solution with Impressive Customization and Asset Management" What do you dislike about Vivantio? The performance speed of Vivantio has had an impact on our firm's operational efficiency. Additionally, the program has not invested in remote support ##### 3. Slow Performance Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases. [ See 7 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1168146&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowering IT Service Management with Robust Features and Reliable Support" What do you dislike about Vivantio? When Vivantio faces large volumes of tickets, it tends to slow down The administration complexity starts from the set up, requiring advanced customi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive ITSM Solution with Impressive Customization and Asset Management" What do you dislike about Vivantio? The performance speed of Vivantio has had an impact on our firm's operational efficiency. Additionally, the program has not invested in remote support ##### 4. Complexity Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling. [ See 6 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1175096&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowering IT Service Management with Robust Features and Reliable Support" What do you dislike about Vivantio? When Vivantio faces large volumes of tickets, it tends to slow down The administration complexity starts from the set up, requiring advanced customi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless ITSM Management with Powerful Customization and Automation" What do you dislike about Vivantio? Vivantio has a complex configuration process, that demands skills from administrators and other staff The licensing structure is less friendly and th ##### 5. Inadequate Reporting Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency. [ See 6 mentions ](https://www.g2.com/products/vivantio/reviews?filters%5Bsentiment_snippet%5D=1173573&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful and Configurable ITSM Solution, Support All Firms, But Strong Set up Required" What do you dislike about Vivantio? Vivantio demands many configurations, and they all demands admin expertise, which may overwhelm new users The process of creating reports is tiresome SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Vivantio; Impressive Support with Powerful ITSM, but Issues with Reporting are Encountered" What do you dislike about Vivantio? Vivantio has complex issues on report generating, which needs an administrator who is well trained or informed We experience sluggish performance wh ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/vivantio/competitors/alternatives) SK Satish K. Software Engineer Construction Enterprise (\> 1000 emp.) 11/10/2025 "Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time" 4.5/5 What do you like best about Vivantio? The versatility of this service management platform makes it a superior platform that has been beneficial to our company. It is an easy to implement service management system that offers extensive coverage and configuration. Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity. The customer service we get whenever we contact the support team of this service management platform is top notch. Review collected by and hosted on G2.com. What do you dislike about Vivantio? Setting up Vivantio‘s dashboard may take time for beginners and they may require external help. When it comes to handling large deployments, Vivantio is at times slow. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Since we started using Vivantio, our productivity has improved because it has automated our repetitive tasks massively. We also use Vivantio to manage service operations across different departments. Vivantio is a powerful service management solution that improves consistency in our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite IE Ifeoma E. Operational Supervisor Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/16/2025 "Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement" 4/5 What do you like best about Vivantio? Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable Vivantio escalates performance through smooth third party support and smooth monitoring We find Vivantio support team very helpful and easy to configure This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com. What do you dislike about Vivantio? Installing Vivantio fails to favor small businesses due to unfair payments plans The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Vivantio helps us address incidents and concerns as they appear, ensuring that high level of assistance is made to users We escalate our interactions with clients, where all help agents are available and informative Vivantio helps us track all digital assets and hardware in our company, maintaining accountability and high results All processes are executed with high level of transparency and professionalism, eliminating any possibilities of errors or confusion Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SM sheetal m. Systems Manager Arts and Crafts Mid-Market (51-1000 emp.) 9/17/2025 "Vivantio; Impressive Support with Powerful ITSM, but Issues with Reporting are Encountered" 4.5/5 What do you like best about Vivantio? Vivantio is impressive and highly configurable, allowing us to tailor make every aspect of our systems The app requires limited or no training, as it has a UI that is designed in a simple manner We get highly responsive customer feedback in cases we raise a complaint The integration aspect is also good, mainly on automation or workflow management Review collected by and hosted on G2.com. What do you dislike about Vivantio? Vivantio has complex issues on report generating, which needs an administrator who is well trained or informed We experience sluggish performance when we include large databases in the system Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Vivantio makes support more organized and centralized, to capture incidents and complaints efficiently We use Vivantio to include structured procedures or practices, which will make the process of business management easier We track every ticket raised by a customer, ensuring that all support team are working and engaging with customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Daniel .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel .") D Daniel . System Analyst Mid-Market (51-1000 emp.) 8/28/2019 "simply but effective " 5/5 What do you like best about Vivantio? very easy to use but to the point. very nice kit Review collected by and hosted on G2.com. What do you dislike about Vivantio? reporting could do with a little more effort Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? asset managerment Review collected by and hosted on G2.com. Show More 4/14/2026 Validated ReviewerIncentivizedSource: Seller invite ML Mikes L. Senior Accountant Information Technology and Services Small-Business (50 or fewer emp.) 9/10/2025 "Vivantio; Impressive Customer Service Support, but Configuration is Difficult" 4.5/5 What do you like best about Vivantio? Vivantio is a configurable solution with extensive features for enterprise functionalities The app has escalated our performance through in built automation Vivantio has brilliant self service portal that equips employees and customers with information they need The tool is scalable and we handle multiple services in a single application Review collected by and hosted on G2.com. What do you dislike about Vivantio? Vivantio has extensive configuration, which makes it less intuitive and flexible Customization of Vivantio calls for detailed instructions or caution Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Vivantio has exceptional incidental management and tracking mechanisms, which helps us assign multiple functions or task to other users We have unified workflow from Vivantio, with speedy ticketing and self service portal Our management team easily assign and coordinate tasks and this brings transparency and precision Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 7/31/2023 "Vivantio is a systematic tool that will allow us to track information related to process by ticket." 5/5 What do you like best about Vivantio? It will allow you to store, track data and extract eventually only by asking the other end user to create a tickets for their requests. It is very helpful and easy to use. Review collected by and hosted on G2.com. What do you dislike about Vivantio? The limitations in extracting file sometimes doesn't get the whole data needed. There are certain number of months that you can retrieve data. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? It resolves IT concerns, Workforce and HR related concerns. It benefits us as it is categorize per issues. Review collected by and hosted on G2.com. Show More 7/28/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SS Sam S. Service Desk Technician Mid-Market (51-1000 emp.) 11/28/2024 "Daily Use of Vivantio - Great!" 5/5 What do you like best about Vivantio? I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the eas of updating tickets. I use the system daily and helps keep me on top of tickets so customers stay up today and is customer support focused. I easily integrated into the system from using different types of software it is by far the easiest i have ever used. It is easy to implement your own changes. Review collected by and hosted on G2.com. What do you dislike about Vivantio? It looks a little outdated in comparision to the likes of Jira / Service Now platforms, can be a little clunky Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Ease of getting back to customer easily and creating reminders Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-10580093/official_response/edit) Hi Sam, Thank you so much for your 5\* review of Vivantio. We are thrilled to hear how easy you've found Vivantio to use and that you've been able to jump right in with minimal training. Its great to know you're taking full advantage of the systems easy configurability, from creating dashboards and reports to efficiently updating tickets. We also appreciate your constructive feedback regarding our UI designed. While Vivantio prioritizes functionality and ease of use, we're actively working to enhance Vivantio's look and feel, your input is invaluable in shaping these updates. Thank you for your review and we look forward to continuing to continuing our partnership in 2025. Kind Regards, Nicola Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") AS Verified User in Sports Mid-Market (51-1000 emp.) 4/21/2022 "NCFC Vivantio Review" 5/5 What do you like best about Vivantio? The employee's at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalised experience for any business that purchase their service. Review collected by and hosted on G2.com. What do you dislike about Vivantio? The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customising area's of the helpdesk can take a while. Review collected by and hosted on G2.com. Recommendations to others considering Vivantio: Vivantio is an amazing product that has huge potential for automating areas for any IT team. However, you need to allocate the time and resources to configure Vivantio. This is a little complex and time consuming but the Vivantio support team provide great support and guidance. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Better communication with the business. Vivantio allows us to provide a centralised location for how to guides, master incidents and ticket progress which all helps in communicating better to the wider business. Review collected by and hosted on G2.com. Show More 11/1/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EO Eugene O. IT Manager Small-Business (50 or fewer emp.) 8/5/2024 "My experience with Vivantio is good. It is an invaluable tool" 4/5 What do you like best about Vivantio? The part I like best is that the application is cloud based so I can focus on using the app vs fixing the app. The other item that is critical is its integration with email allowing customers to enter helpdesk tickets by send an email. This is vivantio's most critical feature in my environment. Review collected by and hosted on G2.com. What do you dislike about Vivantio? I am not super happy with Flex. I try to use it but end up reverting to the classic format especially when things get busy. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? When I started in my present position there was no helpdesk system. As I am an IT staff of one it was difficult managing helpdesk tickets as well as fixing issues. Vivantio took this load of my shoulders by proving a central location for users to automatically submit tickets , store them and provide me a summary and updates so I can begin working on thrm. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-9961743/official_response/edit) Hi Eugene, Thank you so much for your fantastic review. We're thrilled that Vivantio has become an invaluable tool for your organization, streamlining your helpdesk operations and enabling customers to easily submit tickets via email. It’s great to hear how the cloud-based platform has lightened your workload and provided a central system to stay organized. We appreciate your feedback on FLEX and if we can support your transition from our Classic UI, please do let us know. Your input helps us improve, and we’re here to support you in getting the most out of the system. Thank you for sharing your experience of Vivantio. Kind Regards, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/7/2024 "Vivantio - Best ITSM" 5/5 What do you like best about Vivantio? What I like best about Vivantio, it has the ability to do almost anything I need it to do. Alot of other ITSM's we researched were limited in terms of what was able to be configured. As long as you have the time, you can set Vivantio up to do almost anything. Their customer support is great. Review collected by and hosted on G2.com. What do you dislike about Vivantio? What I dislike about Vivantio, nothing really. I only wish I had the time to configure the tool properly to do all I need it to do. That's not really a shortcoming of the product, it's more a "me" issue. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? It is providing us a centralized platform to contain all of our data, one that ties into Incident/Change Management. Review collected by and hosted on G2.com. Show More Response from Dan Armitstead of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-9973208/official_response/edit) Hello, Thank you for leaving us such a shining review! It's great to hear that you're enjoying the configurability of the tool, something we're really proud of here at Vivantio :) There are a whole host of support articles and configuration guides/videos easily accessible via our Support Portal, which you have access to whenever you should need them. If you would like further guidance please don't hesitate to reach out to our Support Team or your dedicated Customer Success Manager, and we'll be glad to assist. Thanks again for taking the time to review Vivantio! Best regards, Dan Armitstead 11/4/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[HR Case Management](https://www.g2.com/categories/hr-case-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best audit management software for small businesses](https://www.g2.com/discussions/what-s-the-best-audit-management-software-for-small-businesses)[Ghost vs Substack vs beehiiv for creators building owned audiences: which owned media platform do people actually stick with long-term?](https://www.g2.com/discussions/ghost-vs-substack-vs-beehiiv-for-creators-building-owned-audiences-which-owned-media-platform-do-people-actually-stick-with-long-term)[Which Oracle Siebel resellers cover sales force automation, customer service, and analytics capabilities for organisations evaluating full-suite CRM deployments?](https://www.g2.com/discussions/which-oracle-siebel-resellers-cover-sales-force-automation-customer-service-and-analytics-capabilities-for-organisations-evaluating-full-suite-crm-deployments) [Top virtual data room provider with strong security features](https://www.g2.com/discussions/top-virtual-data-room-provider-with-strong-security-features)[Microsoft 365 Reviews](https://www.g2.com/products/microsoft365/reviews)[Pros and Cons Details](https://www.g2.com/products/vivantio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)