The versatility of this service management platform makes it a superior platform that has been beneficial to our company.

It is an easy to implement service management system that offers extensive coverage and configuration.

Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity.

The customer service we get whenever we contact the support team of this service management platform is top notch. Review collected by and hosted on G2.com.

Setting up Vivantio‘s dashboard may take time for beginners and they may require external help.

When it comes to handling large deployments, Vivantio is at times slow. Review collected by and hosted on G2.com.

Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations

The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable

Vivantio escalates performance through smooth third party support and smooth monitoring

We find Vivantio support team very helpful and easy to configure

This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com.

Installing Vivantio fails to favor small businesses due to unfair payments plans

The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com.

Vivantio is impressive and highly configurable, allowing us to tailor make every aspect of our systems. The app requires limited or no training, as it has a UI that is designed in a simple manner. We get highly responsive customer feedback in cases we raise a complaint. The integration aspect is also good, mainly on automation or workflow management. Review collected by and hosted on G2.com.

Vivantio has complex issues on report generating, which needs an administrator who is well trained or informed. We experience sluggish performance when we include large databases in the system. Review collected by and hosted on G2.com.

very easy to use but to the point. very nice kit Review collected by and hosted on G2.com.

reporting could do with a little more effort Review collected by and hosted on G2.com.

Vivantio is a configurable solution with extensive features for enterprise functionalities

The app has escalated our performance through in built automation

Vivantio has brilliant self service portal that equips employees and customers with information they need

The tool is scalable and we handle multiple services in a single application Review collected by and hosted on G2.com.

Vivantio has extensive configuration, which makes it less intuitive and flexible

Customization of Vivantio calls for detailed instructions or caution Review collected by and hosted on G2.com.

It will allow you to store, track data and extract eventually only by asking the other end user to create a tickets for their requests. It is very helpful and easy to use. Review collected by and hosted on G2.com.

The limitations in extracting file sometimes doesn't get the whole data needed. There are certain number of months that you can retrieve data. Review collected by and hosted on G2.com.

I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the ease of updating tickets. I use the system daily and it helps keep me on top of tickets so customers stay up to date and it is customer support focused. I easily integrated into the system from using different types of software; it is by far the easiest I have ever used. It is easy to implement your own changes. Review collected by and hosted on G2.com.

It looks a little outdated in comparison to the likes of Jira / Service Now platforms, can be a little clunky Review collected by and hosted on G2.com.

The employees at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalized experience for any business that purchases their service. Review collected by and hosted on G2.com.

The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customizing areas of the helpdesk can take a while. Review collected by and hosted on G2.com.

The part I like best is that the application is cloud based so I can focus on using the app vs fixing the app. The other item that is critical is its integration with email allowing customers to enter helpdesk tickets by send an email. This is vivantio's most critical feature in my environment. Review collected by and hosted on G2.com.

I am not super happy with Flex. I try to use it but end up reverting to the classic format especially when things get busy. Review collected by and hosted on G2.com.

What I like best about Vivantio, it has the ability to do almost anything I need it to do. Alot of other ITSM's we researched were limited in terms of what was able to be configured. As long as you have the time, you can set Vivantio up to do almost anything. Their customer support is great. Review collected by and hosted on G2.com.

What I dislike about Vivantio, nothing really. I only wish I had the time to configure the tool properly to do all I need it to do. That's not really a shortcoming of the product, it's more a "me" issue. Review collected by and hosted on G2.com.