Best Help Desk Software - Page 16

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

GIT-ZEN

Git‑Zen is the most popular Git and TFS integration application available for Zendesk. Git‑Zen coordinates your Zendesk tickets with your commits and work items or issues. Git‑Zen helps to keep your Zendesk agents separate from your developers; simply create a new issue or work item (or link existing ones) directly from the Zendesk ticket. See all of the issue or work item updates directly in the Zendesk ticket, as well as in your source control tool.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate GIT-ZEN?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 1.7/10 (Category avg: 8.5/10)
  • Customer Portal: 4.2/10 (Category avg: 8.7/10)

Who Is the Company Behind GIT-ZEN?

Who Uses This Product?

  • Company Size: 33% Small, 33% Medium

What Do G2 Reviewers Say About GIT-ZEN?

AI-generated summary from verified user reviews

Pros
  • Users love the seamless integration allowing easy linking of Zendesk tickets to GitHub issues directly.

What Are Recent G2 Reviews of GIT-ZEN?

What Are G2 Users Discussing About GIT-ZEN?

Gnatta

Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Gnatta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Gnatta?

  • Seller: Gnatta
  • Year Founded: 2014
  • HQ Location: Manchester, GB
  • Twitter: @Gnatta
    658 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Gnatta?

AI-generated summary from verified user reviews

Pros
  • Users value the communication ease of Gnatta, enabling swift and effective customer interactions through a unified platform.
  • Users value the effective communication capabilities of Gnatta, enhancing engagement with customers through a unified platform.
  • Users value the quick and effective customer support provided by Gnatta through a unified interface.
  • Users value the efficiency of Gnatta, enabling quick and effective customer interactions through a unified interface.
  • Users love the single interface for communication, which enhances customer interactions quickly and effectively.

What Are Recent G2 Reviews of Gnatta?

HelpStack

HelpStack is an open source iOS and android mobile app help desk that helps to interact with customers, provide in app customer support and solve bugs.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate HelpStack?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind HelpStack?

  • Seller: HappyFox Inc.
  • Year Founded: 2011
  • HQ Location: Irvine, California
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®
  • Phone: +1 (949) 535-2220

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About HelpStack?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of HelpStack, enhancing support efficiency and reducing communication gaps.
  • Users value the seamless integration of HelpStack, enhancing customer support efficiency and communication clarity.
  • Users value the customizability of HelpStack, enhancing customer support and improving communication efficiency.

What Are Recent G2 Reviews of HelpStack?

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Inflectra KronoDesk

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. KronoDesk is made by Inflectra - a privately owned company from the Washington, DC area.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Inflectra KronoDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Inflectra KronoDesk?

  • Seller: Inflectra
  • Year Founded: 2006
  • HQ Location: Silver Spring, MD
  • Twitter: @inflectra
    1,319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Are Recent G2 Reviews of Inflectra KronoDesk?

What Are G2 Users Discussing About Inflectra KronoDesk?

Ivinex

Ivinex offers a web-based CRM solution that molds itself your your business practices.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate Ivinex?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Ivinex?

  • Seller: Ivinex
  • Year Founded: 2006
  • HQ Location: Bountiful, US
  • Twitter: @ivinexuue
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®
  • Phone: 1.801.335.8322

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Are Recent G2 Reviews of Ivinex?

What Are G2 Users Discussing About Ivinex?

NABD System

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most businesses.

Average Rating: 4.5/5.0

Total Reviews: 7

How Do G2 Users Rate NABD System?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind NABD System?

Who Uses This Product?

  • Company Size: 71% Medium, 14% Large

What Do G2 Reviewers Say About NABD System?

AI-generated summary from verified user reviews

Pros
  • Users value the centralized management of NABD System, streamlining customer support and organizing inquiries effortlessly.
  • Users value the centralized contact management of NABD System, enhancing organization across various communication channels.
  • Users find that NABD System provides exceptional customer support by centralizing operations and organizing inquiries effectively.
  • Users value the centralized email management of NABD System, streamlining customer support across various communication channels.
  • Users value the integrations of NABD System, enabling seamless organization across multiple customer support channels.
Cons
  • Users find the complexity of performance report preparation challenging, with limited detail in pre-built report options.
  • Users find that data inaccuracy complicates performance reporting, making it difficult to assess productivity and customer satisfaction accurately.
  • Users find that pre-built reports lack detail, making performance report preparation for various metrics overly complex.
  • Users find inadequate reporting on agent performance complicates analysis, limiting insights into productivity and customer satisfaction.
  • Users find the learning curve steep due to the complexity of preparing detailed performance reports with the NABD System.

What Are Recent G2 Reviews of NABD System?

next4biz CSM

Next4biz CSM is an AI-powered customer service management platform for organizations that manage customer requests, complaints, and service operations across multiple channels. The platform brings live chat, WhatsApp, email, call center, social media, review platforms, marketplaces, mobile apps, and self-service portals into a single customer timeline. Agents can see conversation history, customer context, ticket status, and related records without switching between disconnected tools. Next4biz CSM combines omnichannel communication with no-code workflow, SLA, and escalation management. Teams can design category-specific workflows, forms, agent scripts, business rules, notifications, approval steps, and escalation paths without relying on development teams for every operational change. AI capabilities support the full customer service lifecycle. Bots and AI agents help capture requests, filter noise from written channels, predict categories, classify tickets, suggest next steps, analyze sentiment, summarize cases, route issues, and trigger the right workflow when human follow-up is needed. Hybrid Guided + LLM bot structures help teams balance automation with control, while handoffs preserve the full conversation context. Next4biz CSM is designed for teams that need structured, auditable, and adaptable customer service operations. It helps standardize how requests are received, routed, resolved, measured, and improved while keeping customer context visible across channels and departments. With integration, reporting, security, data residency, onboarding, and support capabilities, Next4biz helps service teams evolve their operations without turning every change into a software project.

Average Rating: 4.5/5.0

Total Reviews: 17

How Do G2 Users Rate next4biz CSM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind next4biz CSM?

  • Seller: Next4biz
  • Year Founded: 2006
  • HQ Location: İstanbul, Kadıköy
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®
  • Phone: +90 216 361 5438

Who Uses This Product?

  • Company Size: 53% Large, 47% Medium

What Are Recent G2 Reviews of next4biz CSM?

What Are G2 Users Discussing About next4biz CSM?

REVE Chat

REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools. Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform.

Average Rating: 4.3/5.0

Total Reviews: 16

How Do G2 Users Rate REVE Chat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind REVE Chat?

  • Seller: Revechat
  • Year Founded: 2014
  • HQ Location: Singapore, Singapore
  • Twitter: @REVEChat
    1,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Medium, 25% Small

What Do G2 Reviewers Say About REVE Chat?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless chat communication of REVE Chat, enhancing support efficiency and customer satisfaction significantly.
  • Users commend the effective customer engagement capabilities of REVE Chat, enhancing support efficiency and satisfaction significantly.
  • Users commend the exceptional customer support of REVE Chat, which enhances communication and operational efficiency.
  • Users value the customization options of REVE Chat, enabling tailored experiences that align perfectly with their brand identity.
  • Users appreciate the intuitive interface and robust features of REVE Chat, enhancing customer support and satisfaction significantly.
Cons
  • Users face lagging issues in the chat interface, disrupting conversations and affecting overall user experience.
  • Users find the learning curve steep due to confusing documentation, making it hard to locate important details.
  • Users find the documentation confusing, making it difficult to locate essential elements like the auth token.
  • Users experience poor integration with third-party tools, limiting their ability to use diverse applications effectively.
  • Users report poor interface design, citing lag and a lack of intuitive navigation on the mobile app.

What Are Recent G2 Reviews of REVE Chat?

RootDesk

RootDesk is a "Multipurpose Ticketing Management Platform" and a complete "Work Management System" for your organisation. RootDesk is used across all departments in an organisation and acts as a centralised repository for work tracking, collaboration and automation.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind RootDesk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of RootDesk?

What Are G2 Users Discussing About RootDesk?

SeamlessDesk Help Desk

SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need.

Average Rating: 3.7/5.0

Total Reviews: 3

How Do G2 Users Rate SeamlessDesk Help Desk?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 7.2/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind SeamlessDesk Help Desk?

  • Seller: SeamlessDesk
  • Year Founded: 2016
  • HQ Location: Las Vegas, US
  • Twitter: @seamlessdesk
    4 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Are Recent G2 Reviews of SeamlessDesk Help Desk?

ServiceWise

ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.

Average Rating: 3.1/5.0

Total Reviews: 4

How Do G2 Users Rate ServiceWise?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind ServiceWise?

  • Seller: TechExcel
  • Year Founded: 1995
  • HQ Location: Lafayette, CA
  • Twitter: @TechExcel
    177 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 25% Large

What Are Recent G2 Reviews of ServiceWise?

What Are G2 Users Discussing About ServiceWise?

Sirportly

Help desk, customer service and support solution.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate Sirportly?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Sirportly?

  • Seller: Sirportly
  • HQ Location: N/A
  • Twitter: @sirportly
    192 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Medium, 33% Large

What Are Recent G2 Reviews of Sirportly?

What Are G2 Users Discussing About Sirportly?

Sugester CRM

Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat.

Average Rating: 3.3/5.0

Total Reviews: 3

How Do G2 Users Rate Sugester CRM?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Sugester CRM?

  • Seller: Sugester
  • HQ Location: N/A
  • Twitter: @sugesterPL
    243 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Medium, 33% Small

What Are Recent G2 Reviews of Sugester CRM?

What Are G2 Users Discussing About Sugester CRM?

Support.com Cloud

Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction.

Average Rating: 4.3/5.0

Total Reviews: 5

How Do G2 Users Rate Support.com Cloud?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Support.com Cloud?

  • Seller: Support.com
  • Year Founded: 1997
  • HQ Location: Anywhere, US
  • Twitter: @support_com
    1,113 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    815 employees on LinkedIn®
  • Ownership: SPRT

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Are Recent G2 Reviews of Support.com Cloud?

What Are G2 Users Discussing About Support.com Cloud?

Support.ly by 500apps

Support.ly by 500apps is an all-in-one helpdesk ticketing system that provides faster and better support for your customers. It helps in providing customer support, enhancing productivity, boosting customer satisfaction, saving time and cost. You can manage tickets and provide a knowledge base in your customer support software to take care of all of your customer needs with very little effort. Get access to 30+ apps for $14.99 per user.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind Support.ly by 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of Support.ly by 500apps?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026