Sirportly Reviews & Product Details

Sirportly has excellent communication channels to give specific follow-ups to different incidents that present my work. I like its ease of administration of requests and classification of tickets ordered in different trays according to whether they are new, pending or resolved. I also like the permission of the users, so that each agent has certain permissions in the application. Review collected by and hosted on G2.com.

I think that the board where tickets are received should be more customizable, in order to add tools to quickly filter and handle the most urgent incidents. Review collected by and hosted on G2.com.

Sirportly has a user interface similar to that of an email, where you can see the assigned, pending and resolved tickets. The platform focuses on all the information on support tickets being in one place and updates can be made between members. Review collected by and hosted on G2.com.

The website frequently has problems when it is accessed from Internet Explorer. The browser throws server connection errors, so opening the different features of the platform will take a long time. Review collected by and hosted on G2.com.

This is a very powerful I.T Service desk that helped us deliver I.T Support to all users, extreamly easy to use from a customer and user point of view, easy to setup (in most parts) and very flexable Review collected by and hosted on G2.com.

Some of the flow of emails to desks / filters can be complex to setup but once you have the hang of it you will be able to add them quickly Review collected by and hosted on G2.com.