# Sirportly Reviews **Vendor:** Sirportly **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About Sirportly Help desk, customer service and support solution. ## Sirportly Reviews ### 1. Sirportly, a support system help with easy implementation and use **Rating:** 4.5/5.0 stars **Reviewed by:** Melvin A. | Soporte Técnico en Sistemas , Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Sirportly?** Sirportly has excellent communication channels to give specific follow-ups to different incidents that present my work. I like its ease of administration of requests and classification of tickets ordered in different trays according to whether they are new, pending or resolved. I also like the permission of the users, so that each agent has certain permissions in the application. **What do you dislike about Sirportly?** I think that the board where tickets are received should be more customizable, in order to add tools to quickly filter and handle the most urgent incidents. **Recommendations to others considering Sirportly:** In my opinion, it's the customer support service with better prices compared to others better positioned software in G2. I recommend it. **What problems is Sirportly solving and how is that benefiting you?** Sirportly allows us to integrate the API of our web portal in order to receive tickets quickly and at the same time be stored in our database, which allows us to thoroughly manipulate and analyze the tickets to keep abreast of the news of the service of help. ### 2. Sirportly has tools for ticket management and analysis that will help you improve your productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Martin P. | Ingeniero de soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2019 **What do you like best about Sirportly?** Sirportly has a user interface similar to that of an email, where you can see the assigned, pending and resolved tickets. The platform focuses on all the information on support tickets being in one place and updates can be made between members. **What do you dislike about Sirportly?** The website frequently has problems when it is accessed from Internet Explorer. The browser throws server connection errors, so opening the different features of the platform will take a long time. **Recommendations to others considering Sirportly:** This platform is a large help desk that has a friendly interface that can easily adapt to the work of its support agents. I would recommend using all the features to make the most of customer service. **What problems is Sirportly solving and how is that benefiting you?** Sirportly has allowed my organization you to track the tickets and easily track which are the most frequent inconveniences, which allows us to study which would be the most consistent responses and thus reduce the number of requests we receive in our solution center. ### 3. Great Service Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Paul C. | I.T Support / Programmer, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Sirportly?** This is a very powerful I.T Service desk that helped us deliver I.T Support to all users, extreamly easy to use from a customer and user point of view, easy to setup (in most parts) and very flexable **What do you dislike about Sirportly?** Some of the flow of emails to desks / filters can be complex to setup but once you have the hang of it you will be able to add them quickly **Recommendations to others considering Sirportly:** All things considered this is a very powerful program, def worth using **What problems is Sirportly solving and how is that benefiting you?** Providing I.T Support via a solid support system ## Sirportly Discussions - [What is Sirportly used for?](https://www.g2.com/discussions/what-is-sirportly-used-for) - [View Sirportly pricing details and edition comparison](https://www.g2.com/products/sirportly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A31%3A33+-0500&secure%5Bsession_id%5D=0b929046-47ab-4914-8429-ef2ac29f6c8c&secure%5Btoken%5D=48a9070a45bec4be50a650c64ab2620c07b5d8a3e53ff820743def8a2102b4c8&format=llm_user) ## Sirportly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Sirportly Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)