# TeamHeadquarters Help Desk Reviews **Vendor:** Entry Software **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 3.7/5.0 **Total Reviews:** 3 ## About TeamHeadquarters Help Desk TeamHeadquarters Project Management Makes It Easy to Plan, Execute and Control Your IT Projects. ## TeamHeadquarters Help Desk Reviews ### 1. Switched from JIRA to TeamHeadquarters **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Project Manager/Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about TeamHeadquarters Help Desk?** Above all, I like the comprehensive nature of the app. My business is developing apps for other businesses - I'm really a service provider. My team in India and I use the app every day - all day to track support and projects. I was using Jira but it didn't support my business the way I wanted it to. Now, we have tickets, tasks, projects, problems, and team reporting all in one. My clients login to their portal and I've never been happier about the organization of our work. I don't regret making the move to TeamHeadquaters. I only regret that I didn't do it sooner. **What do you dislike about TeamHeadquarters Help Desk?** It would be great if there was a tighter link to Google Drive. That's about it. My work around is that I can paste links to the shared Google doc - no problem. It's not really a problem for me. **What problems is TeamHeadquarters Help Desk solving and how is that benefiting you?** Organization and overall project vision. I'm tracking multiple projects, and clients at the same time. Without extreme organization of support, tasks and projects, I wouldn't have a chance and I wouldn't last long. THQ provides me with the tools I need to organize all my teams' work and have meaningful, professional discussions with clients. ### 2. Integrated Project management and help desk **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2019 **What do you like best about TeamHeadquarters Help Desk?** Supportive for large enterprises for asset management as well as self-help desk for customers **What do you dislike about TeamHeadquarters Help Desk?** there should be more control over the pricing. changes should be there as not supports iphone application. **Recommendations to others considering TeamHeadquarters Help Desk:** More changes on Web-based application **What problems is TeamHeadquarters Help Desk solving and how is that benefiting you?** Great cross-functional visibility for department wise tickets and a balance between project management, time tracking, and support ticket control. ### 3. Great for managing tickets/tasks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about TeamHeadquarters Help Desk?** The system can send reples to the customer via the ticket. There is no need to send the email outside the system . **What do you dislike about TeamHeadquarters Help Desk?** The system can freeze and it forces you to restart the browser **What problems is TeamHeadquarters Help Desk solving and how is that benefiting you?** We use this to manage our customer service email box. We can efficiently store and mange our email requestsq ## TeamHeadquarters Help Desk Discussions - [What is TeamHeadquarters Help Desk used for?](https://www.g2.com/discussions/what-is-teamheadquarters-help-desk-used-for) - [View TeamHeadquarters Help Desk pricing details and edition comparison](https://www.g2.com/products/teamheadquarters-help-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+09%3A37%3A11+-0500&secure%5Bsession_id%5D=12ee2d50-6017-430c-ad94-3c2b13b90c09&secure%5Btoken%5D=f7095801c6a94f10e0b37945b0d333de314e2af55a8517d637ee9f8a684ab6b0&format=llm_user) ## TeamHeadquarters Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case **Platform** - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top TeamHeadquarters Help Desk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,381 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,941 reviews)