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Support.com Cloud Reviews & Product Details

Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction.

Seller

Support.com

Discussions

Support.com Cloud Community

Product Description

Nexus is cloud-based tech support software that integrates with your existing customer service suite to provide step-by-step guidance, full remote access for resolving complex support issues, self-service that actually works, and actionable insights for continuous optimization.

Overview by

Rachel Malette, PMP (Sales Operations, Demand Generation, Sales Enablement )

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Support.com Cloud Media

A personal expert right there with them With SeeSupport, let your agents see exactly what the customer is seeing.

Support.com Cloud Reviews (5)

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DC

Devesh C.

Security Researcher

Small-Business (50 or fewer emp.)

10/27/2021

"Good Customer Service"

4/5

What do you like best about Support.com Cloud?

It allows us time to resolve our problem Quick as possible and provide resolution is a very effective Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

everything I like they solve problem as Quick as possible sometimes also gets diconnected So that not an issue Review collected by and hosted on G2.com.

UL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

7/23/2020

"Great customer service"

5/5

What do you like best about Support.com Cloud?

I enjoy how flexible the customer service is. I can reach them anytime and expect great help Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

so far I really like it and have not experienced issues Review collected by and hosted on G2.com.

NR

Noah R.

Marketing Analyst

Mid-Market (51-1000 emp.)

6/11/2019

"The Customer Experience That Everyone Deserves"

3.5/5

What do you like best about Support.com Cloud?

It allows me to interact with my customers and help them find solutions to their problems in a very cost effective way. Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

The interface is a little outdated and can be somewhat slow on occasion. Review collected by and hosted on G2.com.

Recommendations to others considering Support.com Cloud:

Good service for the price. The interface is a little outdated. Review collected by and hosted on G2.com.

What problems is Support.com Cloud solving and how is that benefiting you?

I like that they are implementing AI into their solution. It allows us to be more immediate in our response to our customers. Review collected by and hosted on G2.com.

KN

Ken N.

Mid-Market (51-1000 emp.)

8/21/2018

"The cloud way of offering customer support."

5/5

What do you like best about Support.com Cloud?

Its user friendly, affordable, offers customers the best step by step self-service experience leaving them more satisfied with your product and services, its cloud-based which makes it useful in assigning roles to remote agents. Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

Everything works great the features and the entire customer portal is very easy to use and customer friendly. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/16/2015

"Support.com Nexus Platform is Good"

4/5

What do you like best about Support.com Cloud?

Nexus is a cloud based IOT platform that can be used to support IOT products. It is simple flexible and easy to use Review collected by and hosted on G2.com.

What do you dislike about Support.com Cloud?

Needs Sales interaction and not online hence cannot register online and start trial. Needs help from reps in setting up the workflows Review collected by and hosted on G2.com.