# Support.com Cloud Reviews **Vendor:** Support.com **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 5 ## About Support.com Cloud Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction. ## Support.com Cloud Reviews ### 1. Good Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Devesh C. | Security Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Support.com Cloud?** It allows us time to resolve our problem Quick as possible and provide resolution is a very effective **What do you dislike about Support.com Cloud?** everything I like they solve problem as Quick as possible sometimes also gets diconnected So that not an issue **What problems is Support.com Cloud solving and how is that benefiting you?** they are using the latest technology Which helps To solve problems in a more effective way Like AI ML etc ### 2. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Support.com Cloud?** I enjoy how flexible the customer service is. I can reach them anytime and expect great help **What do you dislike about Support.com Cloud?** so far I really like it and have not experienced issues **Recommendations to others considering Support.com Cloud:** this is useful and helpful **What problems is Support.com Cloud solving and how is that benefiting you?** It gives me the ability to take care of things that don't take my storage and i appreciate the ease of accessing my account information ### 3. The Customer Experience That Everyone Deserves **Rating:** 3.5/5.0 stars **Reviewed by:** Noah R. | Marketing Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Support.com Cloud?** It allows me to interact with my customers and help them find solutions to their problems in a very cost effective way. **What do you dislike about Support.com Cloud?** The interface is a little outdated and can be somewhat slow on occasion. **Recommendations to others considering Support.com Cloud:** Good service for the price. The interface is a little outdated. **What problems is Support.com Cloud solving and how is that benefiting you?** I like that they are implementing AI into their solution. It allows us to be more immediate in our response to our customers. ### 4. The cloud way of offering customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Support.com Cloud?** Its user friendly, affordable, offers customers the best step by step self-service experience leaving them more satisfied with your product and services, its cloud-based which makes it useful in assigning roles to remote agents. **What do you dislike about Support.com Cloud?** Everything works great the features and the entire customer portal is very easy to use and customer friendly. **Recommendations to others considering Support.com Cloud:** Offers a very customer friendly self service tool you should consider having it for your support department. **What problems is Support.com Cloud solving and how is that benefiting you?** Customer self service support portal. ### 5. Support.com Nexus Platform is Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2015 **What do you like best about Support.com Cloud?** Nexus is a cloud based IOT platform that can be used to support IOT products. It is simple flexible and easy to use **What do you dislike about Support.com Cloud?** Needs Sales interaction and not online hence cannot register online and start trial. Needs help from reps in setting up the workflows **What problems is Support.com Cloud solving and how is that benefiting you?** Support platform for IOT devices ## Support.com Cloud Discussions - [What is SupportSoft?](https://www.g2.com/discussions/what-is-supportsoft) - [What does support Com Inc do?](https://www.g2.com/discussions/what-does-support-com-inc-do) - [What companies use support COM?](https://www.g2.com/discussions/what-companies-use-support-com) - [View Support.com Cloud pricing details and edition comparison](https://www.g2.com/products/support-com-support-com-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-15+09%3A42%3A15+-0500&secure%5Bsession_id%5D=f673c787-c8d2-4dd2-a1a5-75b22ed14506&secure%5Btoken%5D=c701913e5d8dcd918701c581051c21d6f74392e3843f086bf2782845b6555564&format=llm_user) ## Support.com Cloud Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Support.com Cloud Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,594 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews)