# Usedesk Reviews
**Vendor:** Usedesk  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 3
## About Usedesk
Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)



## Usedesk Pros & Cons
**What users like:**

- Users are impressed with the **automation and AI features** of Usedesk, enhancing their customer support experience seamlessly. (1 reviews)
- Users appreciate the **easy integration and automation** of Usedesk, making it essential for customer support operations. (1 reviews)
- Users value the **seamless integrations** of Usedesk, enhancing their support ecosystem effortlessly. (1 reviews)

## Usedesk Reviews
  ### 1. A hidden gem in the world of customer support apps

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sabina V. | Content Growth Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 03, 2025

**What do you like best about Usedesk?**

We’ve been using Usedesk’s automation and AI-powered solutions for quite a while and have ended up being thoroughly impressed with it!! Plus, it's been so easy to integrate Usedesk with our existing tools, making it an essential part of our support ecosystem. So, if you're ready to experiment with customer support apps, I suggest you start with this one :)

**What do you dislike about Usedesk?**

The price? Maybe not. Honestly, none found yet. Hope it stays this way.

**What problems is Usedesk solving and how is that benefiting you?**

The platform enhanced our response times by automating repetitive tasks and freed up our agents to focus on delivering personalized support. The reporting tools provide us with invaluable data to measure our team's performance and optimize operations.

  ### 2. very userfriendly app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Makhmud M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2020

**What do you like best about Usedesk?**

the flexibility of app and easy work process flow

**What do you dislike about Usedesk?**

absence of video chats in the app what same time need

**What problems is Usedesk solving and how is that benefiting you?**

giving to the consumers a lot of ways to communicate with the company

  ### 3. Use the platform for 5 years. Great solution for our customer support department

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2020

**What do you like best about Usedesk?**

All the channels we need are supported, especially whatsapp integration.

**What do you dislike about Usedesk?**

The triggers are not so intuitive to setup as it could be.

**What problems is Usedesk solving and how is that benefiting you?**

We track SLA and make bonuses decision based on Usedesk reports.


## Usedesk Discussions
  - [What is Usedesk used for?](https://www.g2.com/discussions/what-is-usedesk-used-for)

- [View Usedesk pricing details and edition comparison](https://www.g2.com/products/usedesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A26%3A20+-0500&secure%5Bsession_id%5D=f3c73c26-4505-4c72-b238-c720517d8160&secure%5Btoken%5D=4ea64136625f1e5ad50515223f5523feec66bc8dfd1285c187d32ec9717b4c9b&format=llm_user)

## Usedesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting

## Top Usedesk Alternatives
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  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,661 reviews)
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