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Usedesk Reviews & Product Details

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Seller

Usedesk

Languages Supported

English, Kazakh, Portuguese, Russian

Product Description

UseDesk is more than just a platform It is a solution for you to automate your customer engagement services and solving customer support tickets

Overview by

Sergey Budyakov

Top-Rated Alternatives

Zendesk for Customer Service - AC

View All Alternatives

Usedesk Media

Usedesk Demo - UseDesk is more than just a platform

It is a solution for you to automate your customer engagement services and solving customer support tickets

Usedesk Demo - Simplify and Automate Work with Tickets

Connect up to 20 communication channels, apply filters, assign statuses, and track application processing in one convenient interface.

Usedesk Demo - Customer's Contacts and Their Request History Is at Hand

Any employee can easily solve a problem by having the details of previous requests.

Usedesk Demo - Analyze the Results and Find the Points of Growth

Our reporting platform will provide an understanding of specific points for multiple increases in the quality of support and the company as a whole.

Usedesk Demo - Expand Platform Capabilities

Take advantage of ready-made integrations or connect friendly services using our open API and SDK for iOS and Android. Your employees will not need to switch between windows and programs; they will be able to use familiar services without leaving the Usedesk platform

Usedesk Reviews (3)

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SV

Sabina V.

Content Growth Manager

Small-Business (50 or fewer emp.)

2/3/2025

"A hidden gem in the world of customer support apps"

5/5

What do you like best about Usedesk?

We’ve been using Usedesk’s automation and AI-powered solutions for quite a while and have ended up being thoroughly impressed with it!! Plus, it's been so easy to integrate Usedesk with our existing tools, making it an essential part of our support ecosystem. So, if you're ready to experiment with customer support apps, I suggest you start with this one :) Review collected by and hosted on G2.com.

What do you dislike about Usedesk?

The price? Maybe not. Honestly, none found yet. Hope it stays this way. Review collected by and hosted on G2.com.