Pylon

Usedesk

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5/5

(3)

Pylon

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Usedesk Reviews & Product Details

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Seller

Discussions

Usedesk Community

Languages Supported

English, Kazakh, Portuguese, Russian

Overview by

Sergey Budyakov

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Usedesk Media

Usedesk Demo - UseDesk is more than just a platform

It is a solution for you to automate your customer engagement services and solving customer support tickets

Usedesk Demo - Simplify and Automate Work with Tickets

Connect up to 20 communication channels, apply filters, assign statuses, and track application processing in one convenient interface.

Usedesk Demo - Customer's Contacts and Their Request History Is at Hand

Any employee can easily solve a problem by having the details of previous requests.

Usedesk Demo - Analyze the Results and Find the Points of Growth

Our reporting platform will provide an understanding of specific points for multiple increases in the quality of support and the company as a whole.

Usedesk Demo - Expand Platform Capabilities

Take advantage of ready-made integrations or connect friendly services using our open API and SDK for iOS and Android. Your employees will not need to switch between windows and programs; they will be able to use familiar services without leaving the Usedesk platform

G2 reviews are authentic and verified.

SV

Sabina V.

Content Growth Manager

Small-Business (50 or fewer emp.)

2/3/2025

"A hidden gem in the world of customer support apps"

5/5

What do you like best about Usedesk?

We’ve been using Usedesk’s automation and AI-powered solutions for quite a while and have ended up being thoroughly impressed with it!! Plus, it's been so easy to integrate Usedesk with our existing tools, making it an essential part of our support ecosystem. So, if you're ready to experiment with customer support apps, I suggest you start with this one :) Review collected by and hosted on G2.com.

What do you dislike about Usedesk?

The price? Maybe not. Honestly, none found yet. Hope it stays this way. Review collected by and hosted on G2.com.

MM

Makhmud M.

Mid-Market (51-1000 emp.)

12/11/2020

"very userfriendly app"

5/5

What do you like best about Usedesk?

the flexibility of app and easy work process flow Review collected by and hosted on G2.com.

What do you dislike about Usedesk?

absence of video chats in the app what same time need Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/11/2020

"Use the platform for 5 years. Great solution for our customer support department"

5/5

What do you like best about Usedesk?

All the channels we need are supported, especially whatsapp integration. Review collected by and hosted on G2.com.

What do you dislike about Usedesk?

The triggers are not so intuitive to setup as it could be. Review collected by and hosted on G2.com.

There are not enough reviews of Usedesk for G2 to provide buying insight. Below are some alternatives with more reviews:

Zendesk for Customer Service

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Agentforce Service (formerly Salesforce Service Cloud)

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Fin by Intercom

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training.

HubSpot Service Hub

Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

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