---
title: Admin24 – Service Desk Reviews
meta_title: 'Admin24 – Service Desk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Admin24 – Service Desk works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 2
  scale: '5'
date_modified: '2025-12-16'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Admin24 – Service Desk Reviews
**Vendor:** Infotech  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 2
## About Admin24 – Service Desk
Service desk for automating the receipt of requests from clients. The service allows you to accept applications through multiple channels: mail, website, CRM systems, social networks, messengers and API. Allows you to configure the routing of requests, assign SLA and analyze work efficiency.




## Admin24 – Service Desk Reviews
  ### 1. Service desk will save your resources and increase productivity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kirill S. | Senior Product Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 06, 2024

**What do you like best about Admin24 – Service Desk?**

Seris allows you to receive requests from clients from literally any source: email, API, form on the website or instant messengers. visual dashboards and analytics.

**What do you dislike about Admin24 – Service Desk?**

There is no mobile application, but integration with instant messengers almost solves this problem

**What problems is Admin24 – Service Desk solving and how is that benefiting you?**

Communication with clients and handling their requests

  ### 2. Deficency of tracking and inventory system

**Rating:** 3.0/5.0 stars

**Reviewed by:** Thomas R. | Superintendent, Government Administration, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 14, 2024

**What do you like best about Admin24 – Service Desk?**

In2 application does not helps me stay organized and informed about any changes or updates. The notifications are not helpful I do wish there were more of them especially when it comes to class changes or cancellations. Its user interface is bit confusing for new users.

**What do you dislike about Admin24 – Service Desk?**

The platform seems to be more focused on sports related businesses, which limits its usefulness for industries. while it does provide access to invoices attendance tracking and inventory management some tasks only be done from a desktop than conveniently from a mobile device.

**What problems is Admin24 – Service Desk solving and how is that benefiting you?**

The non user friendly interface does not  allowed our team to navigate and utilize the software without any hassle. This experience consumes more time. In2 lacks of its users requirements. Pricing module is too high.



- [View Admin24 – Service Desk pricing details and edition comparison](https://www.g2.com/products/admin24-service-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+00%3A11%3A28+-0500&secure%5Bsession_id%5D=1de8cab5-146f-4193-bf67-d51819cd7627&secure%5Btoken%5D=8c141eff9dce15cd4cf89a83dc0a9347cc6abc9a7a35de3ee1b62b7d8cf6ed4f&format=llm_user)

## Admin24 – Service Desk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Admin24 – Service Desk Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,451 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,965 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews)