# Best Enterprise IT Management Software - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Enterprise IT management software tools serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management software give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility. To qualify for inclusion in the Enterprise IT Management Software category, a product must: - Assist in managing applications, business systems, or networks - Monitor or log abnormalities within IT systems - Manage virtual machines and resources - Analyze systems for security and performance optimization ## Top Enterprise IT Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,350 reviews) | Unified endpoint patching with single-pane visibility | "[NinjaOne Workflows That Go Beyond RMM: Inventory, Compliance, Warranty Tracking, and More](https://www.g2.com/survey_responses/ninjaone-review-13100276)" | | 2 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (415 reviews) | CMDB discovery with service-mapping and event correlation | "[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)" | | 3 | [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) | 4.5/5.0 (1,112 reviews) | Unified endpoint patching and cross-platform deployment | "[Outstanding, Fully Automated Patch & OS Deployment with Centralized BitLocker Control](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,195 reviews) | Per-technician RMM with unlimited endpoint coverage | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 5 | [AWS Systems Manager](https://www.g2.com/products/aws-systems-manager/reviews) | 4.4/5.0 (23 reviews) | AWS-native EC2 fleet patching and compliance | "[Helps in managing hybrid system, easy automation of configure management, OS patches, and inventory.](https://www.g2.com/survey_responses/aws-systems-manager-review-6930107)" | | 6 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,934 reviews) | Cross-platform unattended remote IT support | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 7 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (214 reviews) | — | "[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)" | | 8 | [AWS Management Console](https://www.g2.com/products/aws-management-console/reviews) | 4.5/5.0 (46 reviews) | AWS-native cross-service provisioning and cost visibility | "[Centralized, Searchable Hub for Managing Virtually Every AWS Service](https://www.g2.com/survey_responses/aws-management-console-review-12934121)" | | 9 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,291 reviews) | No-code ITSM automation across incident-to-change lifecycle | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 10 | [Red Hat Smart Management](https://www.g2.com/products/red-hat-smart-management/reviews) | 4.9/5.0 (32 reviews) | RHEL-native patching, provisioning, and compliance | "[Red Hat Smart Management gets the Job done](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944)" | --- ## What Are the Most Common Questions About Enterprise IT Management Software? *AI-generated · Last updated: May 26, 2026* ### Top tools for managing enterprise-wide IT infrastructure? Based on G2 reviews, buyers evaluating enterprise IT management software often prioritize centralized visibility, automation, and faster incident response. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as strong for endpoint management, patching, remote support, and consolidating multiple tools into one workspace. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) stands out for discovery, CMDB, service mapping, and operational visibility across infrastructure. G2 reviewers mention [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) for unified endpoint management, software deployment, and remote troubleshooting at scale. Across reviews, the most valued outcomes are fewer manual tasks, better device visibility, and more consistent operations. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – used for centralized endpoint monitoring, patching, scripting, and remote support - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – suited for discovery, CMDB visibility, event management, and service mapping - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – fits teams needing patching, software deployment, inventory, and remote troubleshooting ### Which platform is best for IT asset lifecycle management? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12820079) is the strongest recent fit for IT asset lifecycle management in this category page’s review set. Verified users frequently mention centralized asset visibility, inventory tracking, patch management, and day-to-day management from a single console. Reviewers also describe faster troubleshooting, easier software deployment, and better control over distributed devices. G2 reviewers mention that buyers should still weigh tradeoffs such as reporting flexibility or areas where deeper customization may be needed. For organizations focused on keeping assets visible, updated, and easier to support throughout their lifecycle, the recurring review themes point to centralized management, automation, and reduced manual work as the main reasons it stands out. ### Best software for hybrid IT environment management? Based on G2 reviews, enterprise buyers looking for hybrid IT environment management tend to value unified visibility across endpoints, servers, cloud-connected systems, and remote locations. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) helps centralize monitoring, patching, endpoint management, and remote support from one platform. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) is useful for infrastructure visibility, event management, and mapping dependencies across environments. G2 reviewers mention [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) for centralized monitoring across network, server, and application layers. Across the reviews, the strongest signals are faster troubleshooting, fewer disconnected tools, and better visibility across complex environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – supports centralized endpoint management, patching, and remote monitoring - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) – helps with end-to-end visibility, event management, and infrastructure mapping - [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) – fits teams that need unified network, server, and application monitoring ### Top IT management platforms for automation and orchestration? Based on G2 reviews, automation and orchestration leaders in enterprise IT management software are typically the tools that reduce repetitive work while connecting monitoring, remediation, and workflow execution. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as effective for policy-based patching, scripting, alerts, and remote actions from one console. According to verified users, [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) is valued for building no-code and low-code workflows that connect security and IT tools with less manual effort. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) for workflow automation, event response, and operational processes tied to broader service management. Across reviews, buyers consistently point to time savings, standardized workflows, and faster response as the biggest benefits. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – good for automated patching, scripting, and remediation across endpoints - [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) – used to automate repetitive IT and security workflows across connected tools - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) – supports workflow automation tied to discovery, events, and service operations ### Top-rated IT management platforms for large-scale enterprises? Based on G2 reviews, large-scale enterprise buyers tend to favor platforms that combine broad visibility with automation and operational consistency. Recent feedback highlights [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) for managing many devices from a single location with patching, monitoring, and support workflows. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) is valued for CMDB trust, service mapping, discovery, and enterprise-wide governance. G2 reviewers mention [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) for consolidating RMM, PSA, patching, and remote access into one platform, especially where efficiency and reduced tool sprawl matter. The common themes are centralized control, proactive monitoring, and the ability to standardize operations across large, distributed environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) – supports centralized management of infrastructure, endpoints, and monitoring tasks - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – well suited for enterprise visibility, discovery, and service mapping - [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) – useful for organizations wanting one place for monitoring, ticketing, patching, and remote support ### Which is the best enterprise IT management platform for large organizations? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner pick here because it has the broadest recent review presence among products in this dataset. According to verified users, it helps large organizations centralize endpoint management, patching, remote support, automation, and monitoring in one place. G2 reviewers mention that teams benefit from faster troubleshooting, less tool sprawl, and better day-to-day visibility into distributed devices. Reviews also note some limitations in areas like reporting flexibility, permissions granularity, or certain advanced workflows, so fit still depends on priorities. Even so, the recurring themes across recent feedback make it the most consistently supported option in this review export for large-scale enterprise IT management needs. ### Best tools for ensuring IT compliance and security? Based on G2 reviews, buyers focused on compliance and security usually look for tools that automate patching, improve visibility, and support policy control. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) as helping teams automate patching, strengthen security posture, and reduce tool sprawl. According to verified users, [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) supports compliance through centralized patching, policy enforcement, software deployment, and endpoint visibility. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) for creating a trusted source of infrastructure data, which supports governance and operational control. Across the reviews, the clearest security and compliance benefits are reduced vulnerabilities, better asset visibility, and more consistent enforcement of updates and controls. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – helps automate patching and improve visibility across managed devices - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – supports policy control, endpoint compliance, and software deployment - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – helps maintain operational governance through discovery, CMDB, and service mapping ### Which enterprise IT management tool offers AI-driven monitoring? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner answer in this review set. Verified users mention AI-assisted patching, AI recommendations for patch management, and centralized monitoring that helps teams stay proactive. G2 reviewers also describe faster troubleshooting, better visibility, and less manual effort when managing endpoints from one platform. While several products in the category mention AI, the most consistent recent review volume belongs to NinjaOne, which makes it the safest grounded choice here. Buyers should still note that some reviewers want deeper reporting flexibility or more advanced customization, but the overall review pattern points to AI-supported monitoring and patch workflows as a meaningful strength. ### Best platforms for integrating IT management with service desks? Based on G2 reviews, enterprise buyers often favor platforms that connect monitoring, ticketing, and remediation without forcing teams to jump between systems. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) helps route alerts into ticketing workflows while keeping remote access and scripting close at hand. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) integrates operational visibility with CMDB, change management, and service tickets. G2 reviewers mention [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) for centralizing requests, assets, incidents, and workflows with useful automation. The clearest benefits across reviews are fewer disconnected tools, faster resolution paths, and better visibility into service issues and ownership. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – connects alerting, remote support, and remediation with ticketing workflows - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) – ties operational monitoring to service tickets, change management, and CMDB processes - [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) – centralizes service requests, incidents, assets, and workflow automation ### Which enterprise IT management software offers the best reporting? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner choice under the required selection rule because it has the highest recent review volume in this dataset. According to verified users, teams value its reporting alongside patch management, monitoring, and automation, especially when managing many endpoints from one console. G2 reviewers do note that reporting customization can feel limited or may require workarounds for more advanced needs, so “best” here reflects overall product momentum and recent reviewer presence rather than universal praise for reporting depth. Even with that caveat, recent feedback consistently ties NinjaOne to centralized visibility and operational reporting that helps IT teams track environments more efficiently. ## G2 Grid® for Enterprise IT Management Software ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=25671&focus%5B%5D=115948&focus%5B%5D=10524&focus%5B%5D=16222&focus%5B%5D=52114&focus%5B%5D=17351&focus%5B%5D=2397&focus%5B%5D=67010) Highlighted products: NinjaOne, ServiceNow IT Operations Management, ManageEngine Endpoint Central, Atera, AWS Systems Manager, OpManager Nexus, TeamViewer, and AWS Management Console. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=atera&focus%5B%5D=aws-systems-manager&focus%5B%5D=opmanager-nexus&focus%5B%5D=teamviewer&focus%5B%5D=aws-management-console) ## How Many Enterprise IT Management Software Products Does G2 Track? **Total Products under this Category:** 121 ### Category Stats (Jul 2026) - **Average Rating**: 4.4/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: OpsRamp (+0.46%) - Among all products in this category, OpsRamp recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Enterprise IT Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 18,900+ Authentic Reviews - 121+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise IT Management Software Is Best for Your Use Case? - **Leader:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Highest Performer:** [OpsRamp](https://www.g2.com/products/opsramp/reviews) - **Easiest to Use:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### Freshservice Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=648&secure%5Bchosen_at%5D=2026-07-14T10%3A33%3A10Z&secure%5Bdisplayable_resource_id%5D=648&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=648&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2864&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%3Fpage%3D2&secure%5Btoken%5D=341aea330a52d821937e02d42f9ae9874ce6754d9eec978d7527a735399d07fa&secure%5Burl%5D=https%3A%2F%2Fwww.freshworks.com%2Ffreshservice%2Flp%2Fmarketplace%2Fitsm%2F%3Futm_source%3Dg2%26utm_medium%3Dg2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Enterprise IT Management Software Products in 2026? ### 1. [Genuity](https://www.g2.com/products/genuity/reviews) Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community. **Average Rating:** 4.7/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Genuity?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Service Management:** 7.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 0.0/10 (Category avg: 7.6/10) **Who Is the Company Behind Genuity?** - **Seller:** [Genuity](https://www.g2.com/sellers/genuity) - **Year Founded:** 2017 - **HQ Location:** Glen Ellyn, US - **Twitter:** @Genuity (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18644970/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 71% Mid-Market, 22% Small-Business #### What Are Genuity's Pros and Cons? **Pros:** - Features (2 reviews) - Asset Management (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Budgeting Issues (1 reviews) - Expensive (1 reviews) - Expensive Pricing (1 reviews) - High Fees (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Genuity? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **versatile feature integration** of Genuity, streamlining help desk, inventory, and contract management. - Users value the **seamless integration** of asset management features in Genuity for improved operational efficiency. - Users praise the **fast and efficient customer service** of Genuity, which fulfills all their requirements effectively. - Users value the **fast and efficient customer support** of Genuity, which effectively addresses their needs. - Users appreciate the **easy integrations** with various applications, enhancing their operational efficiency and functionality. **Cons:** - Users are frustrated by the **unexpected price increase** for Genuity, leading to budgeting concerns and surprise costs. - Users are frustrated with the **unexpected price increase** of Genuity, which significantly impacts budget planning. - Users are shocked by Genuity's **expensive pricing** , experiencing a sudden 400% increase that complicates budgeting. - Users express concern over **high fees** , experiencing unexpected price increases that strain budgets and affect overall satisfaction. - Users find the **missing software push feature** limits Genuity's utility for IT support tasks, impacting overall satisfaction. #### What Are Recent G2 Reviews of Genuity? **"[Geunity: All-in-One Asset, Helpdesk, and Vendor Management](https://www.g2.com/survey_responses/genuity-review-12813081)"** **Rating:** 5.0/5.0 stars *— Arnissa B.* [Read full review](https://www.g2.com/survey_responses/genuity-review-12813081) --- **"[Simple, Reliable Ticketing with Outstanding Support and Great Value](https://www.g2.com/survey_responses/genuity-review-12627238)"** **Rating:** 5.0/5.0 stars *— Samuel H.* [Read full review](https://www.g2.com/survey_responses/genuity-review-12627238) --- #### What Are G2 Users Discussing About Genuity? - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for) ### 2. [Oracle IT Service Management Suite](https://www.g2.com/products/oracle-it-service-management-suite/reviews) Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks. **Average Rating:** 4.1/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Oracle IT Service Management Suite?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind Oracle IT Service Management Suite?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Enterprise, 22% Mid-Market #### What Are Recent G2 Reviews of Oracle IT Service Management Suite? **"[oracle IT management suit](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5474167)"** **Rating:** 4.5/5.0 stars *— ACMA Gaurav B.* [Read full review](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5474167) --- **"[One Of best IT service Management Suite](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5152299)"** **Rating:** 5.0/5.0 stars *— Ashrafujjaman B.* [Read full review](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5152299) --- #### What Are G2 Users Discussing About Oracle IT Service Management Suite? - [What is Oracle IT Service Management Suite used for?](https://www.g2.com/discussions/what-is-oracle-it-service-management-suite-used-for) ### 3. [Azure Secure and Well-Managed Cloud](https://www.g2.com/products/azure-secure-and-well-managed-cloud/reviews) Gain visibility and control across your hybrid cloud with simplified operations management and security **Average Rating:** 3.9/5.0 **Total Reviews:** 96 **How Do G2 Users Rate Azure Secure and Well-Managed Cloud?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.6/10 (Category avg: 7.6/10) **Who Is the Company Behind Azure Secure and Well-Managed Cloud?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 54% Enterprise, 24% Small-Business #### What Are Recent G2 Reviews of Azure Secure and Well-Managed Cloud? **"[Managing our cloud resources as well as on premise resources through single cloud platform](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135)"** **Rating:** 4.0/5.0 stars *— Verified User in Food & Beverages* [Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135) --- **"[Your one view for both on-premise and cloud Infrastructure monitoring](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957)"** **Rating:** 4.5/5.0 stars *— Temitope P.* [Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957) --- #### What Are G2 Users Discussing About Azure Secure and Well-Managed Cloud? - [What are the benefits and challenges of using Azure Secure and Well-Managed Cloud for your cloud infrastructure?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-azure-secure-and-well-managed-cloud-for-your-cloud-infrastructure) - [What is Microsoft Operations Management Suite used for?](https://www.g2.com/discussions/what-is-microsoft-operations-management-suite-used-for) ### 4. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. **Average Rating:** 4.0/5.0 **Total Reviews:** 313 **How Do G2 Users Rate Kaseya VSA?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.8/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.6/10 (Category avg: 7.6/10) **Who Is the Company Behind Kaseya VSA?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Kaseya VSA's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Automation (6 reviews) - Features (6 reviews) - User Interface (6 reviews) - Remote Access (5 reviews) **Cons:** - Missing Features (4 reviews) - Connection Issues (3 reviews) - Connectivity Issues (3 reviews) - Remote Access Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Kaseya VSA? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Kaseya VSA, enjoying efficient endpoint management and a practical interface. - Users admire the **seamless automation** capabilities of Kaseya VSA, effortlessly managing tasks and improving efficiency. - Users appreciate the **seamless script execution** and **comprehensive management tools** of Kaseya VSA for efficiency. - Users love the **intuitive interface** of Kaseya VSA, which enhances efficiency and simplifies IT management from a single platform. - Users appreciate the **fast and stable remote access** of Kaseya VSA, enabling efficient management of IT tasks. **Cons:** - Users report a **lack of essential features** in Kaseya VSA, such as direct file transfer and O365 management. - Users face **connection issues** with Kaseya VSA, finding the process cumbersome and prone to occasional crashes. - Users often face **connectivity issues** with Kaseya VSA, impacting efficiency and overall experience with remote connections. - Users experience **remote access issues** with Kaseya VSA, finding the connection process cumbersome and prone to crashes. - Users experience **slow performance** with Kaseya VSA, leading to frustration and delayed support responses. #### What Are Recent G2 Reviews of Kaseya VSA? **"[Very reliable, Best set of vetted features in the industry.](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)"** **Rating:** 5.0/5.0 stars *— Justin B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719) --- **"[Powerful Remote Management with a Steep Learning Curve](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)"** **Rating:** 4.5/5.0 stars *— Harsh B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180) --- #### What Are G2 Users Discussing About Kaseya VSA? - [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote - [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote - [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote - [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote - [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote ### 5. [Productiv](https://www.g2.com/products/productiv/reviews) Productiv is used by IT and security leaders who are expected to say “yes” to AI innovation while keeping company data safe, compliant, and in budget. AI is already inside your SaaS stack (you just can’t see it clearly). Productiv gives you a single system of record for all SaaS and AI usage so you can identify AI tools, understand how they use your data, and put real guardrails in place without slowing the business down. The platform pulls together SSO, expense, contracts, security signals, and usage analytics into one view of every application, feature, user, and team. That visibility powers workflows for renewals, license management, application requests, and AI risk reviews, so you can reduce shadow IT, manage AI responsibly, and control spend at the same time. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate Productiv?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Productiv?** - **Seller:** [Productiv, Inc.](https://www.g2.com/sellers/productiv-inc) - **Company Website:** https://www.productiv.com - **HQ Location:** Palo Alto, California - **Twitter:** @productiv_inc (277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/productiv/about (127 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Enterprise, 37% Mid-Market #### What Are Productiv's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - SaaS Management (17 reviews) - Features (16 reviews) - Application Integration (14 reviews) - Data Analytics (13 reviews) **Cons:** - Missing Features (8 reviews) - Poor Reporting (6 reviews) - Limited Customization (5 reviews) - App Functionality Issues (4 reviews) - Limited Integration (4 reviews) ### What Do G2 Reviewers Say About Productiv? *AI-generated summary from verified user reviews* **Pros:** - Users find Productiv's **ease of use** exceptional, facilitating seamless tracking of SaaS usage and spending efficiently. - Users value the **comprehensive view and control** Productiv provides over SaaS applications and spending insights. - Users value the **real-time user traceability** and spend management features of Productiv, enhancing renewal insights and cost savings. - Users value the **seamless application integration** of Productiv, enhancing their ability to manage and optimize SaaS usage effectively. - Users appreciate the **insightful data analytics** of Productiv, enabling effective SaaS management and cost optimization. **Cons:** - Users express hope for more **missing features** in Productiv, particularly for better integration and a robust app catalog. - Users find **poor reporting** in Productiv, leading to difficulties in insights and data accuracy for decision-making. - Users find the **limited customization** in Productiv frustrating, particularly for tailored reports and diverse departmental needs. - Users struggle with **app functionality issues** , including a steep learning curve and limited customization for reports and integrations. - Users find the **limited integration** with niche tools and ITSM systems hinders Productiv's overall functionality and usability. #### What Are Recent G2 Reviews of Productiv? **"[Amazed to See a Company Work with Finance to Develop Features to Support Technology Investments](https://www.g2.com/survey_responses/productiv-review-11216052)"** **Rating:** 5.0/5.0 stars *— Daehoon K.* [Read full review](https://www.g2.com/survey_responses/productiv-review-11216052) --- **"[Project and budget setup made easy](https://www.g2.com/survey_responses/productiv-review-12579165)"** **Rating:** 4.5/5.0 stars *— Verified User in Management Consulting* [Read full review](https://www.g2.com/survey_responses/productiv-review-12579165) --- #### What Are G2 Users Discussing About Productiv? - [How many employees does Productiv have?](https://www.g2.com/discussions/how-many-employees-does-productiv-have) - [What is SaaS management software?](https://www.g2.com/discussions/productiv-what-is-saas-management-software) - [What is Productiv app?](https://www.g2.com/discussions/what-is-productiv-app) - [What does Productiv do?](https://www.g2.com/discussions/what-does-productiv-do) - 1 comment ### 6. [ALVAO Asset Management](https://www.g2.com/products/alvao-asset-management/reviews) ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com **Average Rating:** 4.7/5.0 **Total Reviews:** 48 **How Do G2 Users Rate ALVAO Asset Management?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.2/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind ALVAO Asset Management?** - **Seller:** [ALVAO](https://www.g2.com/sellers/alvao) - **Year Founded:** 1999 - **HQ Location:** Brno, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/alvao/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 65% Mid-Market, 31% Enterprise #### What Are ALVAO Asset Management's Pros and Cons? **Pros:** - Asset Management (7 reviews) - Ease of Use (7 reviews) - User Interface (6 reviews) - Automation (4 reviews) - Customizability (3 reviews) **Cons:** - Missing Features (3 reviews) - Poor Interface Design (2 reviews) - Access Control (1 reviews) - Access Management (1 reviews) - App Quality (1 reviews) ### What Do G2 Reviewers Say About ALVAO Asset Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **clear overview and automated tracking** in ALVAO Asset Management, enhancing efficiency in asset management. - Users find ALVAO Asset Management to be **easy to use** , ensuring a smooth experience for all departments. - Users appreciate the **user-friendly interface** of ALVAO Asset Management, making navigation and management tasks easy. - Users value the **automation** features of ALVAO Asset Management, enhancing efficiency and providing reliable oversight of IT assets. - Users value the **flexible customization options** in ALVAO Asset Management, enhancing their asset management experience. **Cons:** - Users find **missing features** in ALVAO Asset Management, with limitations on functionality and data usability across platforms. - Users find the **poor interface design** cumbersome and outdated, making navigation and customization challenging. - Users find the **access control cumbersome** and note lack of SSO support as a significant drawback. - Users find ALVAO Asset Management **slightly cumbersome** and lacking support for SSO, hampering ease of access. - Users find the app to be **slightly cumbersome** and lack SSO support, which hampers their experience. #### What Are Recent G2 Reviews of ALVAO Asset Management? **"[FNB](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485)"** **Rating:** 5.0/5.0 stars *— Marian C.* [Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485) --- **"[Powerfull asset management solution](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393)"** **Rating:** 5.0/5.0 stars *— Petr K.* [Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393) --- #### What Are G2 Users Discussing About ALVAO Asset Management? - [What is ALVAO Asset Management used for?](https://www.g2.com/discussions/what-is-alvao-asset-management-used-for) ### 7. [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) IBM Turbonomic, now part of the Concert platform, is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continuously analyzes application performance and resource utilization, automating critical resourcing decisions to ensure optimal application performance while minimizing costs associated with cloud and infrastructure resources. IBM Turbonomic addresses the challenges of managing complex, dynamic environments. As organizations increasingly adopt hybrid and multi-cloud strategies, the need for effective resource management becomes paramount. Turbonomic provides a comprehensive approach to performance management by analyzing the entire technology stack, identifying inefficiencies, and uncovering dependencies that can impact application performance. This proactive management capability allows organizations to maintain high service levels while controlling costs. One of the key features of IBM Turbonomic is its ability to continuously adjust application resources in real time. By monitoring resource utilization and application performance, Turbonomic prevents performance degradation and overprovisioning. This dynamic adjustment ensures that applications receive the necessary resources when needed, which is crucial for maintaining optimal performance levels. Additionally, the platform automates resource decisions such as scaling and placement, allowing organizations to focus on strategic initiatives rather than manual resource management tasks. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. IBM Turbonomic is also available on AWS Marketplace. By leveraging Turbonomic, businesses can ensure that their applications run smoothly, resources are utilized effectively, and costs are kept in check, all while maintaining a focus on innovation and growth. For further information, please visit www.ibm.com/products/turbonomic **Average Rating:** 4.4/5.0 **Total Reviews:** 288 **How Do G2 Users Rate IBM Turbonomic?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 1.7/10 (Category avg: 7.6/10) **Who Is the Company Behind IBM Turbonomic?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Enterprise, 32% Mid-Market #### What Are IBM Turbonomic's Pros and Cons? **Pros:** - Cost Optimization (41 reviews) - Automation (38 reviews) - Ease of Use (37 reviews) - Performance (29 reviews) - Real-time Monitoring (29 reviews) **Cons:** - Complexity (32 reviews) - Learning Curve (30 reviews) - Complex Configuration (26 reviews) - Difficult Learning (25 reviews) - Difficult Setup (25 reviews) ### What Do G2 Reviewers Say About IBM Turbonomic? *AI-generated summary from verified user reviews* **Pros:** - Users value the **cost optimization** capabilities of IBM Turbonomic, leveraging automation to reduce cloud expenses while ensuring performance. - Users admire the **intelligent automation** of IBM Turbonomic, ensuring optimal resource allocation while minimizing costs and manual effort. - Users commend IBM Turbonomic for its **ease of use** , enhancing efficiency with intuitive features and actionable insights. - Users appreciate the **intelligent automation** of IBM Turbonomic, ensuring optimal resource usage and enhanced performance. - Users appreciate the **real-time monitoring** of IBM Turbonomic, which ensures optimal resource allocation and performance management. **Cons:** - Users find the **complexity of initial configuration** in IBM Turbonomic challenges effective onboarding and timely value realization. - Users face a challenging **learning curve** with IBM Turbonomic, requiring time and effort to become comfortable with the tool. - Users face a **complex initial configuration** which hinders quick deployment and effective management of the IBM Turbonomic tool. - Users face a **difficult learning curve** with IBM Turbonomic, requiring time to become comfortable and navigate its complexities. - Users find the **difficult setup** of IBM Turbonomic challenging due to a steep learning curve and inadequate documentation. #### What Are Recent G2 Reviews of IBM Turbonomic? **"[Advanced Infrastructure Optimizer with challenging configuration requirements.](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)"** **Rating:** 4.0/5.0 stars *— Pardeep J.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189) --- **"[Smarter Resource Optimization with Real-Time Automation](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847)"** **Rating:** 5.0/5.0 stars *— Bishal D.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847) --- #### What Are G2 Users Discussing About IBM Turbonomic? - [How much does Turbonomic cost?](https://www.g2.com/discussions/how-much-does-turbonomic-cost) - [Who uses Turbonomic?](https://www.g2.com/discussions/who-uses-turbonomic) - [What is Turbonomic IBM?](https://www.g2.com/discussions/what-is-turbonomic-ibm) - [What is Turbonomic used for?](https://www.g2.com/discussions/what-is-turbonomic-used-for) ### 8. [SUSE Multi-Linux Manager](https://www.g2.com/products/suse-multi-linux-manager/reviews) True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security & compliance at any scale — from 10 to 1 million clients — from a single console. Manual or inconsistent patch management is a leading cause of cyber-attacks. SUSE Manager helps to secure your entire mixed Linux environments – from automated patch management to centralized monitoring and management. Automate infrastructure security & compliance Secure your infrastructure with automated patch and configuration management including auto-remediation. Validate your system security against SCAP protocols and perform audit scans on client systems through openSCAP. Ensure system compliance with internal and external requirements. Centralized control and reporting at any scale Scale out your infrastructure and centralize reporting for up to 1 million Linux clients using SUSE Manager’s Hub architecture. Use Prometheus to monitor real-time data and Grafana for visual dashboards. Simplify and automate deployment with the new rearchitected proxy for resource constrained environments. Manage any Linux, anywhere One console to manage and monitor all of your Linux distros wherever thy are located. One-click automation for provisioning, patching, and configuration, which leads to faster, consistent and repeatable server employments. Easy, in-place migration for SUSE Solutions, including openSUSE to SLE, service pack migrations and major version upgrades. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 **How Do G2 Users Rate SUSE Multi-Linux Manager?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind SUSE Multi-Linux Manager?** - **Seller:** [SUSE](https://www.g2.com/sellers/suse) - **Year Founded:** 1992 - **HQ Location:** Nürnberg, DE - **Twitter:** @SUSE (64,779 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1455/ (2,729 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 45% Enterprise, 31% Mid-Market #### What Are SUSE Multi-Linux Manager's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Automation (11 reviews) - Patch Management (10 reviews) - Monitoring (8 reviews) - Reliability (7 reviews) **Cons:** - Missing Features (8 reviews) - Learning Curve (7 reviews) - Complex Setup (5 reviews) - Learning Difficulty (5 reviews) - Complexity (4 reviews) ### What Do G2 Reviewers Say About SUSE Multi-Linux Manager? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of SUSE Multi-Linux Manager, facilitating easy management of multiple Linux distributions. - Users value the **automation capabilities** of SUSE Multi-Linux Manager, enhancing efficiency and reducing manual errors significantly. - Users appreciate the **ease of patch management** with SUSE Multi-Linux Manager, simplifying updates across diverse Linux systems. - Users value the **centralized monitoring** capabilities of SUSE Multi-Linux Manager for effective and efficient system management. - Users value the **reliability** of SUSE Multi-Linux Manager for effective centralized management and efficient patching across Linux systems. **Cons:** - Users note the **lack of add-on support** in SUSE Multi-Linux Manager limits customization and integration options. - Users find the **learning curve steep** , requiring significant time and knowledge for effective integration and management. - Users find the **complex setup** of SUSE Multi-Linux Manager time-consuming and challenging, especially for inexperienced organizations. - Users face a **steep learning curve** with SUSE Multi-Linux Manager, making setup and integration challenging for newcomers. - Users find the **complex setup and integration** of SUSE Multi-Linux Manager challenging, requiring extensive training and understanding. #### What Are Recent G2 Reviews of SUSE Multi-Linux Manager? **"[A Unified and Efficient Way to Manage Multiple Linux Distributions](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11783317)"** **Rating:** 5.0/5.0 stars *— Tharindu S.* [Read full review](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11783317) --- **"[SUSE Multi Linux Manager: powerful, but with a very steep learning curve](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11852312)"** **Rating:** 5.0/5.0 stars *— Jorge R.* [Read full review](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11852312) --- #### What Are G2 Users Discussing About SUSE Multi-Linux Manager? - [What is SUSE Linux Enterprise Point of Service used for?](https://www.g2.com/discussions/what-is-suse-linux-enterprise-point-of-service-used-for) - [What is spacewalk in Suse Linux?](https://www.g2.com/discussions/what-is-spacewalk-in-suse-linux) - [Which of these hardware platforms can it manage with SUSE manager for retail?](https://www.g2.com/discussions/which-of-these-hardware-platforms-can-it-manage-with-suse-manager-for-retail) - [What does SUSE manager do?](https://www.g2.com/discussions/what-does-suse-manager-do) ### 9. [Nicus](https://www.g2.com/products/nicus/reviews) Nicus helps organizations understand, manage, and optimize the true cost of technology. As a leading provider of IT Financial Management (ITFM) and Technology Business Management (TBM) solutions built on ServiceNow, Nicus gives IT, Finance, and business leaders a clear, actionable view of where every technology dollar goes—and the value it delivers. Nicus unifies financial and operational data so teams can analyze, plan, and optimize technology spend in real time. It connects cost transparency, budgeting, forecasting, and chargeback into a single, automated experience that turns insight into action across the enterprise. Whether managing cloud and AI investments, addressing technical debt, or funding new innovation, Nicus enables organizations to make data-driven decisions with confidence. With Nicus, teams can: - Understand true costs: See complete spend across applications, services, projects, departments, cloud, and AI initiatives. - Plan and forecast accurately: Build budgets, run scenarios, and model the financial impact of change in minutes, not days. - Showback and chargeback fairly: Attribute costs to business units with defensible accuracy to improve accountability. - Optimize technology portfolios: Identify redundant applications, reduce technical debt, and reallocate spend to strategic priorities. - Automate and accelerate workflows: Replace spreadsheets with intelligent automation that speeds analysis, reporting, and financial approvals. - Drive measurable outcomes: Track variance, benchmark costs, and continuously improve financial performance. By combining financial rigor with operational intelligence, Nicus helps enterprises reduce run costs, improve forecasting accuracy, and maximize the return on every technology investment. Delivered natively on the ServiceNow platform, Nicus transforms data into decisions—connecting technology investments directly to business value. **Average Rating:** 4.9/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Nicus?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Nicus?** - **Seller:** [Nicus Software](https://www.g2.com/sellers/nicus-software) - **Company Website:** https://www.nicus.com - **Year Founded:** 1992 - **HQ Location:** Roanoke, Virginia - **Twitter:** @NicusSoftware (409 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1371518/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Nicus? **"[NICUS is an excellent tool to drive IT maturity.](https://www.g2.com/survey_responses/nicus-review-4379183)"** **Rating:** 5.0/5.0 stars *— Verified User in Government Administration* [Read full review](https://www.g2.com/survey_responses/nicus-review-4379183) --- **"[Nicus Administrator review](https://www.g2.com/survey_responses/nicus-review-4369484)"** **Rating:** 5.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/nicus-review-4369484) --- #### What Are G2 Users Discussing About Nicus? - [What is Nicus used for?](https://www.g2.com/discussions/what-is-nicus-used-for) ### 10. [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. **Average Rating:** 4.6/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Xurrent ITSM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 9.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.8/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Xurrent ITSM?** - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** https://www.xurrent.com/ - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (174 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 51% Enterprise, 30% Mid-Market #### What Are Xurrent ITSM's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Service Management (5 reviews) - Collaboration (3 reviews) - Features (3 reviews) - Intuitive (3 reviews) **Cons:** - Limited Features (3 reviews) - Missing Features (3 reviews) - Outdated Interface (3 reviews) - Learning Curve (2 reviews) - Bugs (1 reviews) ### What Do G2 Reviewers Say About Xurrent ITSM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Xurrent ITSM, enjoying its intuitive interface and seamless functionality. - Users commend Xurrent ITSM for its **efficient service management** that integrates seamlessly, enhancing collaboration and user experience. - Users value the **effective collaboration features** of Xurrent, enhancing communication across departments and improving service delivery. - Users value the **intuitive interface and seamless integration** of Xurrent ITSM, enhancing their overall productivity and efficiency. - Users value the **intuitive user interface** of Xurrent ITSM, which simplifies incident and service request management. **Cons:** - Users find Xurrent ITSM has **limited features** , lacking advanced options and a user-friendly interface, impacting usability. - Users find the **missing features** in Xurrent ITSM hinder effective reporting and workflow visibility across systems. - Users find the **outdated interface** of Xurrent ITSM a drawback, but improvements are on the way. - Users find the **learning curve challenging** due to time needed for setup and adaptation to updates. - Users are frustrated by the **recent bugs** in Xurrent ITSM, which hinder effective adaptation to updates. #### What Are Recent G2 Reviews of Xurrent ITSM? **"[Diamond in a rough](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)"** **Rating:** 5.0/5.0 stars *— George E.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901) --- **"[Practical intuitive ITSM with continuous improvements](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)"** **Rating:** 5.0/5.0 stars *— Nils L.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894) --- #### What Are G2 Users Discussing About Xurrent ITSM? - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) ### 11. [BMC AMI Ops](https://www.g2.com/products/bmc-ami-ops/reviews) BMC AMI Ops is an AI-driven mainframe operations management solution for IBM Z environments. It helps enterprises monitor, automate, and optimize the performance and availability of mission-critical systems while reducing operational complexity and manual effort. BMC AMI Ops uses real-time monitoring, intelligent automation, and predictive analytics to detect issues early, prioritize actions, and resolve problems faster across z/OS, Db2, IMS, and supporting infrastructure. The solution enables operations teams to shift from reactive monitoring to proactive, service-focused operations. Key capabilities include: - Real-time and predictive monitoring of mainframe workloads and resources - Intelligent automation to reduce manual intervention and operator dependency - Root cause analysis and anomaly detection to accelerate problem resolution - Service-level visibility aligned to business outcomes - On-premises execution that keeps operational data on the mainframe By modernizing mainframe operations with AI and automation, BMC AMI Ops helps organizations improve system reliability, reduce downtime, and operate IBM Z environments more efficiently at scale. **Average Rating:** 4.1/5.0 **Total Reviews:** 34 **How Do G2 Users Rate BMC AMI Ops?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.4/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind BMC AMI Ops?** - **Seller:** [BMC Software](https://www.g2.com/sellers/bmc-software) - **Company Website:** https://www.bmc.com - **Year Founded:** 1980 - **HQ Location:** Houston, TX - **Twitter:** @BMCSoftware (47,946 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1597/ (8,877 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Information Technology and Services - **Company Size:** 51% Enterprise, 31% Small-Business #### What Are Recent G2 Reviews of BMC AMI Ops? **"[AI-Driven Mainframe Observability That Predicts Issues and Cuts Costs](https://www.g2.com/survey_responses/bmc-ami-ops-review-12997111)"** **Rating:** 4.0/5.0 stars *— Aswindev P.* [Read full review](https://www.g2.com/survey_responses/bmc-ami-ops-review-12997111) --- **"[Excellent Visibility and Monitoring for Reliable System Performance](https://www.g2.com/survey_responses/bmc-ami-ops-review-12995959)"** **Rating:** 4.0/5.0 stars *— Om V.* [Read full review](https://www.g2.com/survey_responses/bmc-ami-ops-review-12995959) --- #### What Are G2 Users Discussing About BMC AMI Ops? - [What is BMC AMI Ops Automation for Capping used for?](https://www.g2.com/discussions/what-is-bmc-ami-ops-automation-for-capping-used-for) - [What is BMC Compuware ThruPut Manager used for?](https://www.g2.com/discussions/what-is-bmc-compuware-thruput-manager-used-for) - [What is BMC AMI Ops Monitoring used for?](https://www.g2.com/discussions/what-is-bmc-ami-ops-monitoring-used-for) - [What is BMC AMI Capacity and Cost used for?](https://www.g2.com/discussions/what-is-bmc-ami-capacity-and-cost-used-for) - [What is BMC AMI Cost Management used for?](https://www.g2.com/discussions/what-is-bmc-ami-cost-management-used-for) ### 12. [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) All in one on-premises endpoint management. One place to manage user profiles and all client devices from Windows to macOS, Linux to Chrome OS, and beyond to IoT. With Day Zero support, have peace of mind knowing your device can be managed without any loss of management functionality or downtime. **Average Rating:** 4.2/5.0 **Total Reviews:** 134 **How Do G2 Users Rate Ivanti Endpoint Manager?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 8.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10) **Who Is the Company Behind Ivanti Endpoint Manager?** - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti (6,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (3,023 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 62% Enterprise, 37% Mid-Market #### What Are Ivanti Endpoint Manager's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Easy Deployment (1 reviews) - Integrations (1 reviews) - Remote Access (1 reviews) - Remote Control (1 reviews) **Cons:** - Expensive (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Ivanti Endpoint Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of Ivanti Endpoint Manager, enabling seamless control over devices and automatic updates. - Users value the **easy deployment** of Ivanti Endpoint Manager, enabling streamlined device management and remote updates effortlessly. - Users appreciate the **centralized control of devices** with Ivanti Endpoint Manager, enabling efficient remote work and automated updates. - Users value the **remote access capabilities** of Ivanti Endpoint Manager, enabling efficient management of all devices from one location. - Users appreciate the **remote control capabilities** of Ivanti Endpoint Manager, enabling efficient management of all devices from one location. **Cons:** - Users find Ivanti Endpoint Manager to be **expensive** for small businesses, impacting overall value and accessibility. - Users find Ivanti Endpoint Manager a bit **costly for small businesses** , impacting its overall value and effectiveness. - Users experience **slow performance** with Ivanti Endpoint Manager, causing frustration and inefficiencies in daily operations. #### What Are Recent G2 Reviews of Ivanti Endpoint Manager? **"[Unified Endpoint Management with Strong Patch Management and Remote Support](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-10591123)"** **Rating:** 4.5/5.0 stars *— Ravi Ranjan G.* [Read full review](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-10591123) --- **"[Efficient Endpoint Management](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-13061632)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-13061632) --- #### What Are G2 Users Discussing About Ivanti Endpoint Manager? - [What is Ivanti Unified Endpoint Manager used for?](https://www.g2.com/discussions/what-is-ivanti-unified-endpoint-manager-used-for) - [What is unified endpoint security?](https://www.g2.com/discussions/what-is-unified-endpoint-security) - [What is Ivanti used for?](https://www.g2.com/discussions/what-is-ivanti-used-for) - [What is Ivanti EPM?](https://www.g2.com/discussions/what-is-ivanti-epm) - [What is Ivanti Endpoint Manager?](https://www.g2.com/discussions/what-is-ivanti-endpoint-manager) ### 13. [Userful Infinity Platform](https://www.g2.com/products/userful-infinity-platform/reviews) Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 154 **How Do G2 Users Rate Userful Infinity Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 3.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 1.1/10 (Category avg: 7.6/10) **Who Is the Company Behind Userful Infinity Platform?** - **Seller:** [Userful Corp.](https://www.g2.com/sellers/userful-corp) - **Year Founded:** 2015 - **HQ Location:** San Ramon, CA - **Twitter:** @Userful (1,877 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/61458/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Libraries - **Company Size:** 49% Mid-Market, 32% Small-Business #### What Are Userful Infinity Platform's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Reliability (16 reviews) - Features (12 reviews) - User Interface (11 reviews) - Efficiency (10 reviews) **Cons:** - Complexity (6 reviews) - Expensive (6 reviews) - Hardware Limitations (6 reviews) - Learning Curve (5 reviews) - Rebooting Issues (5 reviews) ### What Do G2 Reviewers Say About Userful Infinity Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Userful Infinity Platform remarkable, enhancing productivity with its intuitive interface. - Users value the **reliability** of Userful Infinity Platform, noting its consistent performance and low downtime experience. - Users appreciate the **ease of use and flexibility** of Userful Infinity Platform, enhancing functionality and real-time adjustments. - Users appreciate the **user-friendly interface** of Userful Infinity Platform, enabling efficient management and effortless customization. - Users commend the **high efficiency** of Userful Infinity Platform, enabling easy management of displays and improved workflow. **Cons:** - Users find the **complexity of the setup** challenging, often feeling lost navigating the Userful Infinity Platform. - Users find the **expensive setup** costs a hurdle despite appreciating the great tools offered by the platform. - Users note **hardware limitations** can complicate setup and impact performance, especially with network-dependent features. - Users often face a **steep learning curve** with the Userful Infinity Platform, causing confusion and navigation challenges. - Users often face **rebooting issues** with the Userful Infinity Platform, leading to lost connectivity and frequent logouts. #### What Are Recent G2 Reviews of Userful Infinity Platform? **"[Seamless Migration and Effortless Real-Time Adjustments](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404)"** **Rating:** 5.0/5.0 stars *— Leanna C.* [Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404) --- **"[An extensive and high valued piece of software.](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281) --- #### What Are G2 Users Discussing About Userful Infinity Platform? - [What are the benefits and drawbacks of using Userful Infinity Platform for visual display management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-userful-infinity-platform-for-visual-display-management) - [What is Userful Visual Networking Platform used for?](https://www.g2.com/discussions/what-is-userful-visual-networking-platform-used-for) ### 14. [Desktop Authority Management Suite](https://www.g2.com/products/desktop-authority-management-suite/reviews) Desktop Authority Management Suite provides user environment management for Windows environments that secures endpoint devices, including USB ports, and runs your applications in a least-privileged environment and your data is protected. **Average Rating:** 4.3/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Desktop Authority Management Suite?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.1/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.7/10 (Category avg: 7.6/10) **Who Is the Company Behind Desktop Authority Management Suite?** - **Seller:** [Quest Software](https://www.g2.com/sellers/quest-software) - **Year Founded:** 1987 - **HQ Location:** Austin, TX - **Twitter:** @Quest (17,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2880/ (3,569 employees on LinkedIn®) - **Ownership:** NYSE: DGX **Who Uses This Product?** - **Company Size:** 35% Small-Business, 35% Mid-Market #### What Are Recent G2 Reviews of Desktop Authority Management Suite? **"[Desk top Authority](https://www.g2.com/survey_responses/desktop-authority-management-suite-review-216373)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/desktop-authority-management-suite-review-216373) --- **"[Excellent Resource for an IT team](https://www.g2.com/survey_responses/desktop-authority-management-suite-review-5111816)"** **Rating:** 5.0/5.0 stars *— Troy S.* [Read full review](https://www.g2.com/survey_responses/desktop-authority-management-suite-review-5111816) --- ### 15. [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews) ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **How Do G2 Users Rate ALVAO Service Desk?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind ALVAO Service Desk?** - **Seller:** [ALVAO](https://www.g2.com/sellers/alvao) - **Year Founded:** 1999 - **HQ Location:** Brno, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/alvao/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Government Administration - **Company Size:** 65% Mid-Market, 29% Enterprise #### What Are ALVAO Service Desk's Pros and Cons? **Pros:** - Automation (4 reviews) - Time-saving (4 reviews) - User Interface (4 reviews) - Collaboration (3 reviews) - Deployment Ease (3 reviews) **Cons:** - Insufficient Information (2 reviews) - Limited Customization (2 reviews) - Bugs (1 reviews) - Complexity (1 reviews) - Complex Reporting (1 reviews) ### What Do G2 Reviewers Say About ALVAO Service Desk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of automation** with ALVAO Service Desk, significantly streamlining processes and improving efficiency. - Users appreciate the **time-saving automation** capabilities of ALVAO Service Desk, enhancing efficiency in work processes. - Users love the **intuitive and user-friendly interface** of ALVAO Service Desk, making navigation and administration effortless. - Users value the **ease of collaboration** in ALVAO Service Desk, enhancing communication across various departments effectively. - Users find ALVAO Service Desk's **deployment ease** remarkable, facilitating quick implementation and smooth integration. **Cons:** - Users find the **insufficient information** on custom forms complicated, requiring better documentation for improved experience. - Users find **limited customization** of forms somewhat complex, requiring better documentation and easier reporting adjustments. - Users experience occasional **minor bugs** in ALVAO Service Desk, but they are usually resolved quickly through updates or support. - Users find the **creation of custom forms overly complicated** , often requiring additional documentation for clarity. - Users find the **complex reporting** capabilities of ALVAO Service Desk difficult to customize, impacting their overall experience. #### What Are Recent G2 Reviews of ALVAO Service Desk? **"[User review after 3 years of use](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)"** **Rating:** 4.0/5.0 stars *— Tomáš V.* [Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381) --- **"[Great product and the support team](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)"** **Rating:** 4.5/5.0 stars *— Lukáš S.* [Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772) --- #### What Are G2 Users Discussing About ALVAO Service Desk? - [What is ALVAO Service Desk used for?](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for) ### 16. [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) IBM Terraform (formerly HashiCorp Terraform) is an infrastructure as code tool that lets you define both cloud and on-prem resources in human-readable configuration files that you can version, reuse, and share. You can then use a consistent workflow to provision and manage all of your infrastructure throughout its lifecycle. Terraform can manage low-level components like compute, storage, and networking resources, as well as high-level components like DNS entries and SaaS features. Terraform creates and manages resources on cloud platforms and other services through their application programming interfaces (APIs). Providers enable Terraform to work with virtually any platform or service with an accessible API. **Average Rating:** 4.6/5.0 **Total Reviews:** 106 **How Do G2 Users Rate IBM Terraform (formerly HashiCorp Terraform)?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Service Management:** 9.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind IBM Terraform (formerly HashiCorp Terraform)?** - **Seller:** [HashiCorp](https://www.g2.com/sellers/hashicorp) - **Company Website:** https://www.hashicorp.com/ - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @hashicorp (103,221 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2830763/ (2,181 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** DevOps Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 36% Enterprise, 35% Mid-Market #### What Are IBM Terraform (formerly HashiCorp Terraform)'s Pros and Cons? **Pros:** - Automation (4 reviews) - Automation Efficiency (4 reviews) - Ease of Use (4 reviews) - Efficiency (4 reviews) - Infrastructure Automation (4 reviews) **Cons:** - Conflict Management (4 reviews) - Data Management Issues (3 reviews) - Learning Curve (3 reviews) - Learning Difficulty (3 reviews) - Merge Conflicts (3 reviews) ### What Do G2 Reviewers Say About IBM Terraform (formerly HashiCorp Terraform)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of IBM Terraform, enhancing deployment efficiency and infrastructure management across cloud providers. - Users value the **automation efficiency** of Terraform, making multi-cloud infrastructure deployments seamless and consistent. - Users appreciate the **ease of use** of IBM Terraform, effectively simplifying deployment and infrastructure management across cloud providers. - Users appreciate the **efficiency** of Terraform in managing infrastructure consistently and effortlessly across multiple cloud providers. - Users value the **effortless infrastructure management** of IBM Terraform, enjoying its modularity and support for multiple cloud providers. **Cons:** - Users find **state file management conflicts** challenging in Terraform, especially in collaborative settings without proper backend configuration. - Users face challenges with **data management issues** , particularly regarding state file handling and collaboration complexities. - Users find the **steep learning curve** challenging, especially for beginners dealing with complex modules and state management. - Users find the **learning difficulty** significant, especially for beginners dealing with advanced features and state management. - Users find **merge conflicts** challenging in Terraform, particularly with state file management in collaborative setups. #### What Are Recent G2 Reviews of IBM Terraform (formerly HashiCorp Terraform)? **"[Good for Infrastructure Automation but Has a Learning Curve](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-12917227)"** **Rating:** 4.5/5.0 stars *— Ashish S.* [Read full review](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-12917227) --- **"[Brings Consistency and Scalability to Cloud Management](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-12882200)"** **Rating:** 4.5/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-12882200) --- #### What Are G2 Users Discussing About IBM Terraform (formerly HashiCorp Terraform)? - [How does terraform work internally?](https://www.g2.com/discussions/how-does-terraform-work-internally) - 1 comment - [What kind of tool is terraform?](https://www.g2.com/discussions/what-kind-of-tool-is-terraform) - 2 comments - [Is terraform free?](https://www.g2.com/discussions/is-terraform-free) - 3 comments - [What does HashiCorp terraform do?](https://www.g2.com/discussions/what-does-hashicorp-terraform-do) ### 17. [Cloudbolt Software](https://www.g2.com/products/cloudbolt-cloudbolt-software/reviews) CloudBolt is the leading cloud management platform for the enterprise. Deployed in minutes, CloudBolt helps IT unify orchestration and automate provisioning of their hybrid cloud resources—quickly, cost-effectively, and securely—while providing developers with anywhere, anytime access to those resources through a self-service catalog. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **Who Is the Company Behind Cloudbolt Software?** - **Seller:** [CloudBolt](https://www.g2.com/sellers/cloudbolt) - **Year Founded:** 2012 - **HQ Location:** Rockville, Maryland, United States - **Twitter:** @CloudBoltSW (1,227 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cloudbolt (109 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Enterprise, 25% Mid-Market #### What Are Recent G2 Reviews of Cloudbolt Software? **"[CloudBolt Streamlines VM Provisioning with Flexible, Consistent Automation](https://www.g2.com/survey_responses/cloudbolt-software-review-12878406)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/cloudbolt-software-review-12878406) --- **"[Cloudbolt CMP: Fast VM Automation with Fantastic, Hands-On Support](https://www.g2.com/survey_responses/cloudbolt-software-review-12821928)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/cloudbolt-software-review-12821928) --- ### 18. [ManageEngine Endpoint Central MSP](https://www.g2.com/products/manageengine-endpoint-central-msp/reviews) Endpoint Central MSP is a unified endpoint management solution designed for Managed Service Providers (MSPs). It offers a centralized platform for efficiently managing a wide range of endpoints, including desktops, servers, laptops, tablets, smartphones, and POS devices. By consolidating endpoint security and management into a single interface, Endpoint Central MSP empowers MSPs to secure and maintain diverse client environments effectively. The software also includes robust remote desktop-sharing capabilities to enhance IT administration efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 27 **How Do G2 Users Rate ManageEngine Endpoint Central MSP?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 7.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.4/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.0/10 (Category avg: 7.6/10) **Who Is the Company Behind ManageEngine Endpoint Central MSP?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 48% Mid-Market, 37% Small-Business #### What Are ManageEngine Endpoint Central MSP's Pros and Cons? **Pros:** - Easy Deployment (4 reviews) - Asset Management (3 reviews) - Patching (3 reviews) - Patch Management (3 reviews) - Deployment Ease (2 reviews) **Cons:** - Missing Features (2 reviews) - Clunky Interface (1 reviews) - Configuration Difficulty (1 reviews) - Difficulty in Use (1 reviews) - Lack of Customization (1 reviews) ### What Do G2 Reviewers Say About ManageEngine Endpoint Central MSP? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy deployment** of Endpoint Central MSP, simplifying the management of multiple clients efficiently. - Users benefit from the **comprehensive asset management** in Endpoint Central MSP, enhancing efficiency across multiple clients. - Users commend the **comprehensive patching** capabilities, allowing effortless deployment and effective asset management. - Users appreciate the **comprehensive patching capabilities** of ManageEngine Endpoint Central MSP, ensuring robust asset security. - Users value the **effortless deployment** of Endpoint Central MSP, enhancing efficiency in managing multiple clients securely. **Cons:** - Users find the **missing features** in configuration and patch scheduling frustrating, affecting efficiency for multiple customers. - Users find the **interface clunky** to navigate, yet it effectively accomplishes its tasks. - Users find the **configuration difficulty** frustrating, as managing separate setups for each customer is time-consuming. - Users find the remote control application **difficult to use** , though it ultimately accomplishes its intended tasks. - Users face a **lack of customization** in ManageEngine Endpoint Central MSP, limiting its adaptability to their specific needs. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central MSP? **"[One stop solution for Asset and Patch management](https://www.g2.com/survey_responses/manageengine-endpoint-central-msp-review-11671837)"** **Rating:** 4.5/5.0 stars *— Aneesh S.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-msp-review-11671837) --- **"[ManageEngine Endpoint Central Reviews & Product Details](https://www.g2.com/survey_responses/manageengine-endpoint-central-msp-review-9972555)"** **Rating:** 5.0/5.0 stars *— RAJESH S.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-msp-review-9972555) --- ### 19. [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews) Perforce Puppet is an enterprise platform for secure infrastructure automation and governance. Built for platform, DevOps, and security teams, it enables organizations to define and enforce desired state across infrastructure, automate remediation, and scale with confidence. With policy-driven automation and support for both agent-based and agentless workflows, Puppet reduces manual effort while supporting continuous compliance across complex environments. Puppet helps teams detect configuration drift, apply hardened configurations through automation, and remediate vulnerabilities faster across hybrid and multi-cloud infrastructure. Backed by enterprise support and SLAs, it delivers consistent, auditable control to reduce risk and maintain operational integrity at scale. **Average Rating:** 4.2/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Puppet Enterprise?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Puppet Enterprise?** - **Seller:** [Perforce](https://www.g2.com/sellers/perforce) - **Year Founded:** 1995 - **HQ Location:** Minneapolis, MN - **Twitter:** @perforce (5,090 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/perforce/ (2,034 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 60% Enterprise, 35% Mid-Market #### What Are Recent G2 Reviews of Puppet Enterprise? **"[One of the most widely used Configuration Management tool](https://www.g2.com/survey_responses/puppet-enterprise-review-6695060)"** **Rating:** 4.0/5.0 stars *— Vikas G.* [Read full review](https://www.g2.com/survey_responses/puppet-enterprise-review-6695060) --- **"[Puppet Service](https://www.g2.com/survey_responses/puppet-enterprise-review-7069667)"** **Rating:** 4.5/5.0 stars *— Shivani P.* [Read full review](https://www.g2.com/survey_responses/puppet-enterprise-review-7069667) --- #### What Are G2 Users Discussing About Puppet Enterprise? - [What is Puppet Enterprise used for?](https://www.g2.com/discussions/what-is-puppet-enterprise-used-for) ### 20. [Riverbed Network Observability](https://www.g2.com/products/riverbed-network-observability/reviews) Alluvio Network Performance Management makes it easy to monitor, troubleshoot, and analyze what’s happening across your hybrid network environment. With end-to-end visibility and actionable insights, you can quickly and proactively resolve any network-based performance issues. Alluvio unified NPM collects all packets, all flows, all device metrics, all the time, across all environments -cloud, virtual, and on-prem, providing enterprise-wide, business-centric monitoring of critical business initiatives. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Riverbed Network Observability?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind Riverbed Network Observability?** - **Seller:** [Riverbed Technology](https://www.g2.com/sellers/riverbed-technology) - **Year Founded:** 2002 - **HQ Location:** San Francisco, CA - **Twitter:** @RIVERBED (23,829 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7796/ (1,589 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 43% Mid-Market #### What Are Riverbed Network Observability's Pros and Cons? **Pros:** - Analytics (1 reviews) - Detailed Analysis (1 reviews) - Monitoring (1 reviews) - System Monitoring (1 reviews) **Cons:** - Device Limitations (1 reviews) - Expensive (1 reviews) - Lack of Features (1 reviews) - Pricing Issues (1 reviews) - Resource Limitations (1 reviews) ### What Do G2 Reviewers Say About Riverbed Network Observability? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive analytics** of Riverbed Network Observability, enabling detailed monitoring and event analysis. - Users highlight the **detailed network analysis** capabilities of Riverbed Network Observability for comprehensive event monitoring. - Users value the **monitoring capabilities** of Riverbed Network Observability, enabling thorough analysis of network activities. - Users value the **comprehensive network visibility** provided by Riverbed Network Observability, enabling detailed event analysis. **Cons:** - Users face **device limitations** due to capacity issues that lead to financial concerns based on traffic volume. - Users find the **high costs** associated with Riverbed Network Observability challenging, especially with varying traffic volumes. - Users face **capacity issues** that lead to potential financial concerns, negatively impacting their experience with Riverbed Network Observability. - Users face **pricing issues** due to capacity limitations that affect costs based on traffic volume. - Users face **resource limitations** that can lead to financial challenges based on traffic volume and capacity issues. #### What Are Recent G2 Reviews of Riverbed Network Observability? **"[Your eye on the network](https://www.g2.com/survey_responses/riverbed-network-observability-review-10300532)"** **Rating:** 4.5/5.0 stars *— Esat Yasar C.* [Read full review](https://www.g2.com/survey_responses/riverbed-network-observability-review-10300532) --- **"[Best Solution for Performance Analysis](https://www.g2.com/survey_responses/riverbed-network-observability-review-8207887)"** **Rating:** 5.0/5.0 stars *— Esat Yasar C.* [Read full review](https://www.g2.com/survey_responses/riverbed-network-observability-review-8207887) --- ### 21. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). **Average Rating:** 4.4/5.0 **Total Reviews:** 197 **How Do G2 Users Rate SuperOps?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 4.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.4/10) - **Disaster Recovery:** 1.7/10 (Category avg: 7.6/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users find SuperOps remarkably **easy to use** , enabling a smooth setup and efficient team collaboration without hassle. - Users praise SuperOps for its **exceptional customer support** , providing quick responses and effective guidance at all times. - Users value the **robust integrations and responsive support** of SuperOps, enhancing efficiency and satisfaction in their workflow. - Users love the **intuitive and user-friendly interface** of SuperOps, enhancing productivity for both new and experienced technicians. - Users appreciate the **intuitive interface** of SuperOps, making it simple for technicians to navigate and use effectively. **Cons:** - Users note a desire for **missing features** like advanced Runbook options and improved mobile app functionality. - Users face **feature issues** with SuperOps, including accidental deletions and limited functionalities on mobile apps. - Users face significant **integration issues** with SuperOps, limiting functionality and increasing costs for essential tools. - Users face **access limitations** due to advanced licensing requirements for essential Runbook options and app functionality. - Users regret the **lack of integrations** with popular tools like SharePoint and Google Docs, limiting functionality. #### What Are Recent G2 Reviews of SuperOps? **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- ### 22. [Upland ComSci](https://www.g2.com/products/upland-comsci/reviews) Upland ComSci helps enterprise organizations see the total cost of IT and related projects to refocus budgets and get more done. The solution equips customers around the world with the right data, visibility, and analytical capabilities to make smarter decisions. Customers love Upland ComSci for its informed IT financial planning, augmenting your team, orchestrating the full technology portfolio. Learn more at www.uplandsoftware.com/comsci/ **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Upland ComSci?** - **Service Management:** 8.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind Upland ComSci?** - **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (815 employees on LinkedIn®) - **Ownership:** NASDAQ:UPLD - **Total Revenue (USD mm):** $291 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 75% Mid-Market, 17% Enterprise #### What Are Upland ComSci's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Time-saving (3 reviews) - Useful (2 reviews) - Asset Management (1 reviews) - Automation (1 reviews) **Cons:** - Connection Issues (2 reviews) - Access Management (1 reviews) - Poor Integration (1 reviews) - Poor Reporting (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Upland ComSci? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Upland ComSci, facilitating efficient data management and reporting. - Users find that ComSci's **BPaaS saves a significant amount of time** , streamlining ITFM/TBM processes effectively. - Users find the **management features** of Upland ComSci invaluable for tracking purchases and generating financial reports efficiently. - Users value the **budget-friendly asset management** of Upland ComSci, which simplifies data management and record-keeping. - Users value the **efficiency of automation** in ComSci, streamlining tasks and optimizing business processes significantly. **Cons:** - Users experience **connection issues** during third-party integration, causing server downtime and affecting processing speed. - Users face challenges with **user security across modules** , requiring reliance on reports instead of direct online access. - Users experience **connectivity problems** with third-party integration, resulting in occasional server downtime despite the tool's overall excellence. - Users face **poor reporting** issues, requiring reliance on reports instead of direct online access to necessary information. - Users experience **slow performance** when integrating Upland ComSci, especially with heavy systems, causing connectivity issues. #### What Are Recent G2 Reviews of Upland ComSci? **"[Preposterous platform for ITFM](https://www.g2.com/survey_responses/upland-comsci-review-7627199)"** **Rating:** 4.5/5.0 stars *— Gautam P.* [Read full review](https://www.g2.com/survey_responses/upland-comsci-review-7627199) --- **"[Professional & One stop solution](https://www.g2.com/survey_responses/upland-comsci-review-7483558)"** **Rating:** 4.5/5.0 stars *— Neel K.* [Read full review](https://www.g2.com/survey_responses/upland-comsci-review-7483558) --- #### What Are G2 Users Discussing About Upland ComSci? - [What is ComSci used for?](https://www.g2.com/discussions/what-is-comsci-used-for) ### 23. [SoftNAS Cloud NAS](https://www.g2.com/products/softnas-cloud-nas/reviews) SoftNAS is a Linux-based virtual NAS appliance deployed on public and private cloud services like Amazon Web Services (AWS), Microsoft Azure, and VMware vSphere. SoftNAS can also run on RHEL if customers prefer it over CentOS. It runs as a virtual machine, providing a broad range of software-defined capabilities, including data performance, cost management, availability, control, and security. SoftNAS provides unified storage designed and optimized for high-performance, higher than normal I/O per second (IOPS), and data reliability and recoverability. It also increases storage efficiency through thin-provisioning, compression, and deduplication. Enterprise-level cloud NAS Storage featuring data performance, security, high availability (HA), and support for the most extensive set of storage protocols in the industry: NFS, CIFS/SMB-AD, iSCSI. SoftNAS can increase cloud application performance with 23x faster throughput, 18x better IOPs, and 24x less latency than other cloud storage solutions. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **How Do G2 Users Rate SoftNAS Cloud NAS?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Service Management:** 8.5/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.7/10 (Category avg: 7.6/10) **Who Is the Company Behind SoftNAS Cloud NAS?** - **Seller:** [SoftNAS](https://www.g2.com/sellers/softnas) - **Year Founded:** 2012 - **HQ Location:** Houston - **LinkedIn® Page:** https://www.linkedin.com/company/2943864 (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Mid-Market, 27% Enterprise #### What Are SoftNAS Cloud NAS's Pros and Cons? **Pros:** - Cost Efficiency (1 reviews) - Ease of Use (1 reviews) - Time-saving (1 reviews) - Useful (1 reviews) ### What Do G2 Reviewers Say About SoftNAS Cloud NAS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **cost efficiency** of SoftNAS Cloud NAS, noting significant savings in both time and money. - Users find SoftNAS Cloud NAS a **user-friendly solution** for enterprise needs, simplifying their storage management experience. - Users value the **time-saving features** of SoftNAS Cloud NAS, enhancing efficiency and reducing costs effectively. - Users find SoftNAS Cloud NAS to be **cost-effective and time-saving** , enhancing overall efficiency for their data storage needs. #### What Are Recent G2 Reviews of SoftNAS Cloud NAS? **"[SoftNAS is a hybrid cloud data integration product](https://www.g2.com/survey_responses/softnas-cloud-nas-review-10426623)"** **Rating:** 5.0/5.0 stars *— Vaishnavi M.* [Read full review](https://www.g2.com/survey_responses/softnas-cloud-nas-review-10426623) --- **"[Get some rest, SoftNAS will be your best storage expert for your cloud](https://www.g2.com/survey_responses/softnas-cloud-nas-review-9575478)"** **Rating:** 4.0/5.0 stars *— Abhinav M.* [Read full review](https://www.g2.com/survey_responses/softnas-cloud-nas-review-9575478) --- #### What Are G2 Users Discussing About SoftNAS Cloud NAS? - [What is SoftNAS Cloud NAS used for?](https://www.g2.com/discussions/what-is-softnas-cloud-nas-used-for) ### 24. [Pliant](https://www.g2.com/products/pliant/reviews) Headquartered in Boston, Pliant provides an advanced API-driven IT orchestration platform that automates, integrates and connects the digital enterprise. Pliant’s solutions simplify and streamline how operations and engineering teams build, deploy, and orchestrate their environments. Using a low-code approach and transforming API code into deployment-ready action blocks, Pliant facilitates, integrates, and secures communication up and down the technology stack between platforms, services, and applications. For more information on the company and its solutions, go to www.pliant.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Pliant?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Service Management:** 10.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind Pliant?** - **Seller:** [Pliant.io](https://www.g2.com/sellers/pliant-io) - **Year Founded:** 2017 - **HQ Location:** Boston, US - **Twitter:** @pliant_io (62 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pliant-io (13 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 45% Mid-Market, 30% Small-Business #### What Are Pliant's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Speed (1 reviews) - User Interface (1 reviews) **Cons:** - Bugs (1 reviews) - Performance Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About Pliant? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Pliant, highlighting its fast processing and user-friendly interface. - Users appreciate the **efficient interface** of Pliant, noting its fast processing capabilities for seamless use. - Users value the **fast processing speed** of Pliant, appreciating its user-friendly interface that enhances efficiency. - Users praise the **easy-to-use interface** of Pliant, noting its quick processing capabilities for a seamless experience. **Cons:** - Users experience **glitching and lagging** with Pliant, which can disrupt their overall user experience occasionally. - Users experience **glitching and lagging** issues with Pliant, which can disrupt performance unpredictably. - Users experience occasional **slow loading** , which can disrupt their overall experience with Pliant. - Users experience occasional **slow performance** , characterized by glitching and lagging that disrupts their overall experience. - Users report experiencing occasional **glitching and lagging** , which can disrupt the overall performance of Pliant. #### What Are Recent G2 Reviews of Pliant? **"[Fantastic Software for IT orchestration](https://www.g2.com/survey_responses/pliant-review-9831663)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/pliant-review-9831663) --- **"[User-Friendly Automation Tool with Great Support](https://www.g2.com/survey_responses/pliant-review-9837568)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/pliant-review-9837568) --- ### 25. [TrueSight Capacity Optimization](https://www.g2.com/products/truesight-capacity-optimization/reviews) TrueSight Capacity Optimization Aligns IT resources with business service demand **Average Rating:** 4.1/5.0 **Total Reviews:** 8 **How Do G2 Users Rate TrueSight Capacity Optimization?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 9.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.0/10 (Category avg: 7.6/10) **Who Is the Company Behind TrueSight Capacity Optimization?** - **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/bmchelix/ (1,266 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of TrueSight Capacity Optimization? **"[Optimize the resource utilization results](https://www.g2.com/survey_responses/truesight-capacity-optimization-review-8701849)"** **Rating:** 4.5/5.0 stars *— Nicolash S.* [Read full review](https://www.g2.com/survey_responses/truesight-capacity-optimization-review-8701849) --- **"[BMC Remedy Review](https://www.g2.com/survey_responses/truesight-capacity-optimization-review-9119436)"** **Rating:** 5.0/5.0 stars *— Aalin R.* [Read full review](https://www.g2.com/survey_responses/truesight-capacity-optimization-review-9119436) --- #### What Are G2 Users Discussing About TrueSight Capacity Optimization? - [What is BMC TSOM?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-bmc-tsom) - [What is BMC TrueSight orchestration?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-bmc-truesight-orchestration) - [What is TrueSight monitoring?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-truesight-monitoring) - [What is TrueSight capacity optimization?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-truesight-capacity-optimization) ## What Is Enterprise IT Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Enterprise IT Management Software? - [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) - [Incident Management Software](https://www.g2.com/categories/incident-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) - [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) --- ## How Do You Choose the Right Enterprise IT Management Software? ### What You Should Know About Enterprise IT Management Software ### What is Enterprise IT Management Software? Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level.  This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments. For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above. #### What Types of Enterprise IT Management Software Exist? **Service management tools** This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences. **Performance management tools** Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams.  ### What are the Common Features of Enterprise IT Management Software? The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service: **Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork. **IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time. **Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves. **Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets.  **ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management. ### What are the Benefits of Enterprise IT Management Software? A few of the benefits of enterprise IT management software are as follows: **Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it. **Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis. **Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure. ### Who Uses Enterprise IT Management Software? Below are the teams, personas, roles, and functions that may use the software: **IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues.  **Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems.  #### Software Related to Enterprise IT Management Software Related solutions that can be used together with enterprise IT management software include: [Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications. [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department. ### Challenges with Enterprise IT Management Software Software solutions can come with their own set of challenges.  **Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems.  **Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard. **Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early.  ### How to Buy Enterprise IT Management Software #### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table.  #### Compare Enterprise IT Management Software Products **Create a long list** A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing.  **Create a short list** To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point.  **Conduct demos** The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos.  #### Selection of Enterprise IT Management Software **Choose a selection team** The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software.  **Negotiation** The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker. **Final decision** Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.