# Best Enterprise IT Management Software - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Enterprise IT management software tools serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management software give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility. To qualify for inclusion in the Enterprise IT Management Software category, a product must: - Assist in managing applications, business systems, or networks - Monitor or log abnormalities within IT systems - Manage virtual machines and resources - Analyze systems for security and performance optimization ## Top Enterprise IT Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,349 reviews) | Unified endpoint patching with single-pane visibility | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 2 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (415 reviews) | CMDB discovery with service-mapping and event correlation | "[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)" | | 3 | [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) | 4.5/5.0 (1,112 reviews) | Unified endpoint patching and cross-platform deployment | "[Outstanding, Fully Automated Patch & OS Deployment with Centralized BitLocker Control](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,192 reviews) | Per-technician RMM with unlimited endpoint coverage | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 5 | [AWS Systems Manager](https://www.g2.com/products/aws-systems-manager/reviews) | 4.4/5.0 (23 reviews) | AWS-native EC2 fleet patching and compliance | "[Helps in managing hybrid system, easy automation of configure management, OS patches, and inventory.](https://www.g2.com/survey_responses/aws-systems-manager-review-6930107)" | | 6 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,930 reviews) | Cross-platform unattended remote IT support | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 7 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (214 reviews) | — | "[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)" | | 8 | [AWS Management Console](https://www.g2.com/products/aws-management-console/reviews) | 4.5/5.0 (46 reviews) | AWS-native cross-service provisioning and cost visibility | "[Centralized, Searchable Hub for Managing Virtually Every AWS Service](https://www.g2.com/survey_responses/aws-management-console-review-12934121)" | | 9 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,290 reviews) | No-code ITSM automation across incident-to-change lifecycle | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 10 | [Red Hat Smart Management](https://www.g2.com/products/red-hat-smart-management/reviews) | 4.9/5.0 (32 reviews) | RHEL-native patching, provisioning, and compliance | "[Red Hat Smart Management gets the Job done](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944)" | --- ## What Are the Most Common Questions About Enterprise IT Management Software? *AI-generated · Last updated: May 26, 2026* ### Top tools for managing enterprise-wide IT infrastructure? Based on G2 reviews, buyers evaluating enterprise IT management software often prioritize centralized visibility, automation, and faster incident response. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as strong for endpoint management, patching, remote support, and consolidating multiple tools into one workspace. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) stands out for discovery, CMDB, service mapping, and operational visibility across infrastructure. G2 reviewers mention [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) for unified endpoint management, software deployment, and remote troubleshooting at scale. Across reviews, the most valued outcomes are fewer manual tasks, better device visibility, and more consistent operations. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – used for centralized endpoint monitoring, patching, scripting, and remote support - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – suited for discovery, CMDB visibility, event management, and service mapping - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – fits teams needing patching, software deployment, inventory, and remote troubleshooting ### Which platform is best for IT asset lifecycle management? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12820079) is the strongest recent fit for IT asset lifecycle management in this category page’s review set. Verified users frequently mention centralized asset visibility, inventory tracking, patch management, and day-to-day management from a single console. Reviewers also describe faster troubleshooting, easier software deployment, and better control over distributed devices. G2 reviewers mention that buyers should still weigh tradeoffs such as reporting flexibility or areas where deeper customization may be needed. For organizations focused on keeping assets visible, updated, and easier to support throughout their lifecycle, the recurring review themes point to centralized management, automation, and reduced manual work as the main reasons it stands out. ### Best software for hybrid IT environment management? Based on G2 reviews, enterprise buyers looking for hybrid IT environment management tend to value unified visibility across endpoints, servers, cloud-connected systems, and remote locations. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) helps centralize monitoring, patching, endpoint management, and remote support from one platform. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) is useful for infrastructure visibility, event management, and mapping dependencies across environments. G2 reviewers mention [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) for centralized monitoring across network, server, and application layers. Across the reviews, the strongest signals are faster troubleshooting, fewer disconnected tools, and better visibility across complex environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – supports centralized endpoint management, patching, and remote monitoring - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) – helps with end-to-end visibility, event management, and infrastructure mapping - [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) – fits teams that need unified network, server, and application monitoring ### Top IT management platforms for automation and orchestration? Based on G2 reviews, automation and orchestration leaders in enterprise IT management software are typically the tools that reduce repetitive work while connecting monitoring, remediation, and workflow execution. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as effective for policy-based patching, scripting, alerts, and remote actions from one console. According to verified users, [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) is valued for building no-code and low-code workflows that connect security and IT tools with less manual effort. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) for workflow automation, event response, and operational processes tied to broader service management. Across reviews, buyers consistently point to time savings, standardized workflows, and faster response as the biggest benefits. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – good for automated patching, scripting, and remediation across endpoints - [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) – used to automate repetitive IT and security workflows across connected tools - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) – supports workflow automation tied to discovery, events, and service operations ### Top-rated IT management platforms for large-scale enterprises? Based on G2 reviews, large-scale enterprise buyers tend to favor platforms that combine broad visibility with automation and operational consistency. Recent feedback highlights [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) for managing many devices from a single location with patching, monitoring, and support workflows. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) is valued for CMDB trust, service mapping, discovery, and enterprise-wide governance. G2 reviewers mention [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) for consolidating RMM, PSA, patching, and remote access into one platform, especially where efficiency and reduced tool sprawl matter. The common themes are centralized control, proactive monitoring, and the ability to standardize operations across large, distributed environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) – supports centralized management of infrastructure, endpoints, and monitoring tasks - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – well suited for enterprise visibility, discovery, and service mapping - [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) – useful for organizations wanting one place for monitoring, ticketing, patching, and remote support ### Which is the best enterprise IT management platform for large organizations? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner pick here because it has the broadest recent review presence among products in this dataset. According to verified users, it helps large organizations centralize endpoint management, patching, remote support, automation, and monitoring in one place. G2 reviewers mention that teams benefit from faster troubleshooting, less tool sprawl, and better day-to-day visibility into distributed devices. Reviews also note some limitations in areas like reporting flexibility, permissions granularity, or certain advanced workflows, so fit still depends on priorities. Even so, the recurring themes across recent feedback make it the most consistently supported option in this review export for large-scale enterprise IT management needs. ### Best tools for ensuring IT compliance and security? Based on G2 reviews, buyers focused on compliance and security usually look for tools that automate patching, improve visibility, and support policy control. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) as helping teams automate patching, strengthen security posture, and reduce tool sprawl. According to verified users, [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) supports compliance through centralized patching, policy enforcement, software deployment, and endpoint visibility. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) for creating a trusted source of infrastructure data, which supports governance and operational control. Across the reviews, the clearest security and compliance benefits are reduced vulnerabilities, better asset visibility, and more consistent enforcement of updates and controls. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – helps automate patching and improve visibility across managed devices - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – supports policy control, endpoint compliance, and software deployment - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – helps maintain operational governance through discovery, CMDB, and service mapping ### Which enterprise IT management tool offers AI-driven monitoring? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner answer in this review set. Verified users mention AI-assisted patching, AI recommendations for patch management, and centralized monitoring that helps teams stay proactive. G2 reviewers also describe faster troubleshooting, better visibility, and less manual effort when managing endpoints from one platform. While several products in the category mention AI, the most consistent recent review volume belongs to NinjaOne, which makes it the safest grounded choice here. Buyers should still note that some reviewers want deeper reporting flexibility or more advanced customization, but the overall review pattern points to AI-supported monitoring and patch workflows as a meaningful strength. ### Best platforms for integrating IT management with service desks? Based on G2 reviews, enterprise buyers often favor platforms that connect monitoring, ticketing, and remediation without forcing teams to jump between systems. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) helps route alerts into ticketing workflows while keeping remote access and scripting close at hand. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) integrates operational visibility with CMDB, change management, and service tickets. G2 reviewers mention [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) for centralizing requests, assets, incidents, and workflows with useful automation. The clearest benefits across reviews are fewer disconnected tools, faster resolution paths, and better visibility into service issues and ownership. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – connects alerting, remote support, and remediation with ticketing workflows - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) – ties operational monitoring to service tickets, change management, and CMDB processes - [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) – centralizes service requests, incidents, assets, and workflow automation ### Which enterprise IT management software offers the best reporting? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner choice under the required selection rule because it has the highest recent review volume in this dataset. According to verified users, teams value its reporting alongside patch management, monitoring, and automation, especially when managing many endpoints from one console. G2 reviewers do note that reporting customization can feel limited or may require workarounds for more advanced needs, so “best” here reflects overall product momentum and recent reviewer presence rather than universal praise for reporting depth. Even with that caveat, recent feedback consistently ties NinjaOne to centralized visibility and operational reporting that helps IT teams track environments more efficiently. ## G2 Grid® for Enterprise IT Management Software ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=25671&focus%5B%5D=115948&focus%5B%5D=10524&focus%5B%5D=16222&focus%5B%5D=52114&focus%5B%5D=17351&focus%5B%5D=2397&focus%5B%5D=67010) Highlighted products: NinjaOne, ServiceNow IT Operations Management, ManageEngine Endpoint Central, Atera, AWS Systems Manager, OpManager Nexus, TeamViewer, and AWS Management Console. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=atera&focus%5B%5D=aws-systems-manager&focus%5B%5D=opmanager-nexus&focus%5B%5D=teamviewer&focus%5B%5D=aws-management-console) ## How Many Enterprise IT Management Software Products Does G2 Track? **Total Products under this Category:** 121 ### Category Stats (Jul 2026) - **Average Rating**: 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: OpsRamp (+0.46%) - Among all products in this category, OpsRamp recorded the largest rating increase compared to last month *Last updated: July 11, 2026* ## How Does G2 Rank Enterprise IT Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 18,800+ Authentic Reviews - 121+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise IT Management Software Is Best for Your Use Case? - **Leader:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Highest Performer:** [OpsRamp](https://www.g2.com/products/opsramp/reviews) - **Easiest to Use:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### Freshservice Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=648&secure%5Bchosen_at%5D=2026-07-11T14%3A23%3A36Z&secure%5Bdisplayable_resource_id%5D=648&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=648&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2864&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%3Fpage%3D2&secure%5Btoken%5D=941d6dd32fd0fcf00645ae9c05cf49b09c2e59934b9e17391944530be0dbac18&secure%5Burl%5D=https%3A%2F%2Fwww.freshworks.com%2Ffreshservice%2Flp%2Fmarketplace%2Fitsm%2F%3Futm_source%3Dg2%26utm_medium%3Dg2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Enterprise IT Management Software Products in 2026? ### 1. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/ **Average Rating:** 4.5/5.0 **Total Reviews:** 247 **How Do G2 Users Rate Hexnode UEM?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Hexnode UEM?** - **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc) - **Company Website:** https://www.mitsogo.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @thehexnode (17,615 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (497 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Analyst, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Mid-Market, 35% Small-Business #### What Are Hexnode UEM's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Features (21 reviews) - Device Management (16 reviews) - Customer Support (15 reviews) - Policy Management (9 reviews) **Cons:** - Lacking Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - Missing Features (7 reviews) - Device Management (6 reviews) ### What Do G2 Reviewers Say About Hexnode UEM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Hexnode UEM, benefiting from straightforward functionality and excellent support. - Users appreciate the **interactive UI** and **real-time troubleshooting** , enhancing their management experience across diverse platforms. - Users value the **seamless device integration** with Hexnode UEM, enhancing management efficiency and compliance. - Users commend the **excellent 24/7 customer support** of Hexnode UEM, ensuring quick resolutions and assistance whenever needed. - Users appreciate the **ease of policy management** in Hexnode UEM, simplifying device onboarding and enhancing security measures. **Cons:** - Users find Hexnode UEM **lacking features** , particularly in reporting, automation, and advanced management for some platforms. - Users find Hexnode UEM to be **expensive** , particularly those in smaller teams needing fewer licenses than required. - Users find Hexnode UEM **feature light** and lacking basic policies, which affects usability in their environments. - Users find that Hexnode UEM suffers from **missing features** in reporting and automation compared to other UEM platforms. - Users often face complications due to **long sync times and confusing dashboards** with Hexnode UEM, affecting overall efficiency. #### What Are Recent G2 Reviews of Hexnode UEM? **"[Easy, Discreet Device Management with Great Value for Charities](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)"** **Rating:** 5.0/5.0 stars *— James F.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023) --- **"[Clean, Intuitive Device Management That Just Works](https://www.g2.com/survey_responses/hexnode-uem-review-12917877)"** **Rating:** 5.0/5.0 stars *— Armand S.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12917877) --- #### What Are G2 Users Discussing About Hexnode UEM? - [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment - [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution) - [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do) - [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment - [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm) ### 2. [Oracle IT Service Management Suite](https://www.g2.com/products/oracle-it-service-management-suite/reviews) Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks. **Average Rating:** 4.1/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Oracle IT Service Management Suite?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind Oracle IT Service Management Suite?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Enterprise, 22% Mid-Market #### What Are Recent G2 Reviews of Oracle IT Service Management Suite? **"[oracle IT management suit](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5474167)"** **Rating:** 4.5/5.0 stars *— ACMA Gaurav B.* [Read full review](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5474167) --- **"[One Of best IT service Management Suite](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5152299)"** **Rating:** 5.0/5.0 stars *— Ashrafujjaman B.* [Read full review](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5152299) --- #### What Are G2 Users Discussing About Oracle IT Service Management Suite? - [What is Oracle IT Service Management Suite used for?](https://www.g2.com/discussions/what-is-oracle-it-service-management-suite-used-for) ### 3. [Azure Secure and Well-Managed Cloud](https://www.g2.com/products/azure-secure-and-well-managed-cloud/reviews) Gain visibility and control across your hybrid cloud with simplified operations management and security **Average Rating:** 3.9/5.0 **Total Reviews:** 96 **How Do G2 Users Rate Azure Secure and Well-Managed Cloud?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.6/10 (Category avg: 7.6/10) **Who Is the Company Behind Azure Secure and Well-Managed Cloud?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 54% Enterprise, 24% Small-Business #### What Are Recent G2 Reviews of Azure Secure and Well-Managed Cloud? **"[Managing our cloud resources as well as on premise resources through single cloud platform](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135)"** **Rating:** 4.0/5.0 stars *— Verified User in Food & Beverages* [Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135) --- **"[Your one view for both on-premise and cloud Infrastructure monitoring](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957)"** **Rating:** 4.5/5.0 stars *— Temitope P.* [Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957) --- #### What Are G2 Users Discussing About Azure Secure and Well-Managed Cloud? - [What are the benefits and challenges of using Azure Secure and Well-Managed Cloud for your cloud infrastructure?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-azure-secure-and-well-managed-cloud-for-your-cloud-infrastructure) - [What is Microsoft Operations Management Suite used for?](https://www.g2.com/discussions/what-is-microsoft-operations-management-suite-used-for) ### 4. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. **Average Rating:** 4.0/5.0 **Total Reviews:** 313 **How Do G2 Users Rate Kaseya VSA?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.8/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.6/10 (Category avg: 7.6/10) **Who Is the Company Behind Kaseya VSA?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Kaseya VSA's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Automation (6 reviews) - Features (6 reviews) - User Interface (6 reviews) - Intuitive (4 reviews) **Cons:** - Missing Features (4 reviews) - Connection Issues (3 reviews) - Connectivity Issues (3 reviews) - Remote Access Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Kaseya VSA? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in Kaseya VSA, appreciating its logical layout and efficient management from one platform. - Users love the **seamless automation** capabilities of Kaseya VSA, making task management efficient and effective. - Users appreciate the **seamless script execution** and **efficient multi-management capabilities** of Kaseya VSA, enhancing overall productivity. - Users appreciate the **integrated and user-friendly interface** of Kaseya VSA, enhancing the overall management experience. - Users find Kaseya VSA's **intuitive interface** extremely beneficial, making navigation and training easy and dependable. **Cons:** - Users feel the product lacks **essential features** like direct file transfer and comprehensive backup solutions for efficiency. - Users find the **connection issues** in Kaseya VSA cumbersome, affecting efficiency during frequent sessions. - Users often face **connectivity issues** , finding the remote connection process cumbersome and occasionally facing website downtime. - Users face **remote access issues** that hinder efficiency, requiring multiple clicks to connect and affecting user experience. - Users experience **slow performance** with Kaseya VSA, causing frustrations with loading times and delayed support responses. #### What Are Recent G2 Reviews of Kaseya VSA? **"[Very reliable, Best set of vetted features in the industry.](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)"** **Rating:** 5.0/5.0 stars *— Justin B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719) --- **"[Powerful Remote Management with a Steep Learning Curve](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)"** **Rating:** 4.5/5.0 stars *— Harsh B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180) --- #### What Are G2 Users Discussing About Kaseya VSA? - [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote - [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote - [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote - [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote - [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote ### 5. [Productiv](https://www.g2.com/products/productiv/reviews) Productiv is used by IT and security leaders who are expected to say “yes” to AI innovation while keeping company data safe, compliant, and in budget. AI is already inside your SaaS stack (you just can’t see it clearly). Productiv gives you a single system of record for all SaaS and AI usage so you can identify AI tools, understand how they use your data, and put real guardrails in place without slowing the business down. The platform pulls together SSO, expense, contracts, security signals, and usage analytics into one view of every application, feature, user, and team. That visibility powers workflows for renewals, license management, application requests, and AI risk reviews, so you can reduce shadow IT, manage AI responsibly, and control spend at the same time. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate Productiv?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Productiv?** - **Seller:** [Productiv, Inc.](https://www.g2.com/sellers/productiv-inc) - **Company Website:** https://www.productiv.com - **HQ Location:** Palo Alto, California - **Twitter:** @productiv_inc (277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/productiv/about (127 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Enterprise, 37% Mid-Market #### What Are Productiv's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - SaaS Management (17 reviews) - Features (16 reviews) - Application Integration (14 reviews) - Data Analytics (13 reviews) **Cons:** - Missing Features (8 reviews) - Poor Reporting (6 reviews) - Limited Customization (5 reviews) - App Functionality Issues (4 reviews) - Limited Integration (4 reviews) ### What Do G2 Reviewers Say About Productiv? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Productiv, simplifying SaaS management and enhancing operational efficiency effortlessly. - Users appreciate the **comprehensive view and control** of SaaS applications provided by Productiv, enhancing efficiency and insights. - Users value the **centralized spend management** and real-time user traceability features of Productiv for effective renewals. - Users appreciate the **seamless application integration** of Productiv, making SaaS management efficient and straightforward. - Users find the **data analytics** from Productiv essential for optimizing SaaS costs and improving collaboration across teams. **Cons:** - Users desire **enhanced features** in Productiv, especially integration with Google Workspace and improved app catalog functionality. - Users find the **reporting features inadequate** , leading to difficulties with insights and reliance on custom reports. - Users find the **limited customization** options frustrating, hindering specific workflows and overall adaptability for diverse teams. - Users experience **app functionality issues** due to a steep learning curve, limited integrations, and delayed data refreshes. - Users note that the **limited integration** with certain tools restricts their overall experience and functionality in Productiv. #### What Are Recent G2 Reviews of Productiv? **"[Amazed to See a Company Work with Finance to Develop Features to Support Technology Investments](https://www.g2.com/survey_responses/productiv-review-11216052)"** **Rating:** 5.0/5.0 stars *— Daehoon K.* [Read full review](https://www.g2.com/survey_responses/productiv-review-11216052) --- **"[Project and budget setup made easy](https://www.g2.com/survey_responses/productiv-review-12579165)"** **Rating:** 4.5/5.0 stars *— Verified User in Management Consulting* [Read full review](https://www.g2.com/survey_responses/productiv-review-12579165) --- #### What Are G2 Users Discussing About Productiv? - [How many employees does Productiv have?](https://www.g2.com/discussions/how-many-employees-does-productiv-have) - [What is SaaS management software?](https://www.g2.com/discussions/productiv-what-is-saas-management-software) - [What is Productiv app?](https://www.g2.com/discussions/what-is-productiv-app) - [What does Productiv do?](https://www.g2.com/discussions/what-does-productiv-do) - 1 comment ### 6. [ALVAO Asset Management](https://www.g2.com/products/alvao-asset-management/reviews) ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com **Average Rating:** 4.7/5.0 **Total Reviews:** 48 **How Do G2 Users Rate ALVAO Asset Management?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.2/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind ALVAO Asset Management?** - **Seller:** [ALVAO](https://www.g2.com/sellers/alvao) - **Year Founded:** 1999 - **HQ Location:** Brno, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/alvao/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 65% Mid-Market, 31% Enterprise #### What Are ALVAO Asset Management's Pros and Cons? **Pros:** - Asset Management (7 reviews) - Ease of Use (7 reviews) - User Interface (6 reviews) - Automation (4 reviews) - Customizability (3 reviews) **Cons:** - Missing Features (3 reviews) - Poor Interface Design (2 reviews) - Access Control (1 reviews) - Access Management (1 reviews) - App Quality (1 reviews) ### What Do G2 Reviewers Say About ALVAO Asset Management? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **clear overview** provided by ALVAO Asset Management, enhancing their asset visibility and management efficiency. - Users find ALVAO Asset Management remarkably **easy to use** , enhancing efficiency for both IT and other departments. - Users enjoy the **user-friendly interface** of ALVAO Asset Management, enhancing navigation and ease of access to information. - Users value the **automation capabilities** of ALVAO Asset Management, enhancing efficiency and reliability in asset management tasks. - Users value the **high degree of customizability** in ALVAO Asset Management, enhancing their overall asset management experience. **Cons:** - Users find **missing features** in ALVAO Asset Management, particularly with functionality limited to the console and inadequate data usability. - Users find the **poor interface design** of ALVAO Asset Management makes navigation and customization challenging and frustrating. - Users find the app **slightly cumbersome** and note the lack of SSO support hampers usability. - Users find the ALVAO Asset Management app to be **slightly cumbersome** and lacking SSO support, hindering usability. - Users find the app to be **slightly cumbersome** and lacking support for SSO, which hampers usability. #### What Are Recent G2 Reviews of ALVAO Asset Management? **"[FNB](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485)"** **Rating:** 5.0/5.0 stars *— Marian C.* [Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485) --- **"[Powerfull asset management solution](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393)"** **Rating:** 5.0/5.0 stars *— Petr K.* [Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393) --- #### What Are G2 Users Discussing About ALVAO Asset Management? - [What is ALVAO Asset Management used for?](https://www.g2.com/discussions/what-is-alvao-asset-management-used-for) ### 7. [Nicus](https://www.g2.com/products/nicus/reviews) Nicus helps organizations understand, manage, and optimize the true cost of technology. As a leading provider of IT Financial Management (ITFM) and Technology Business Management (TBM) solutions built on ServiceNow, Nicus gives IT, Finance, and business leaders a clear, actionable view of where every technology dollar goes—and the value it delivers. Nicus unifies financial and operational data so teams can analyze, plan, and optimize technology spend in real time. It connects cost transparency, budgeting, forecasting, and chargeback into a single, automated experience that turns insight into action across the enterprise. Whether managing cloud and AI investments, addressing technical debt, or funding new innovation, Nicus enables organizations to make data-driven decisions with confidence. With Nicus, teams can: - Understand true costs: See complete spend across applications, services, projects, departments, cloud, and AI initiatives. - Plan and forecast accurately: Build budgets, run scenarios, and model the financial impact of change in minutes, not days. - Showback and chargeback fairly: Attribute costs to business units with defensible accuracy to improve accountability. - Optimize technology portfolios: Identify redundant applications, reduce technical debt, and reallocate spend to strategic priorities. - Automate and accelerate workflows: Replace spreadsheets with intelligent automation that speeds analysis, reporting, and financial approvals. - Drive measurable outcomes: Track variance, benchmark costs, and continuously improve financial performance. By combining financial rigor with operational intelligence, Nicus helps enterprises reduce run costs, improve forecasting accuracy, and maximize the return on every technology investment. Delivered natively on the ServiceNow platform, Nicus transforms data into decisions—connecting technology investments directly to business value. **Average Rating:** 4.9/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Nicus?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Nicus?** - **Seller:** [Nicus Software](https://www.g2.com/sellers/nicus-software) - **Company Website:** https://www.nicus.com - **Year Founded:** 1992 - **HQ Location:** Roanoke, Virginia - **Twitter:** @NicusSoftware (409 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1371518/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Nicus? **"[NICUS is an excellent tool to drive IT maturity.](https://www.g2.com/survey_responses/nicus-review-4379183)"** **Rating:** 5.0/5.0 stars *— Verified User in Government Administration* [Read full review](https://www.g2.com/survey_responses/nicus-review-4379183) --- **"[Nicus Administrator review](https://www.g2.com/survey_responses/nicus-review-4369484)"** **Rating:** 5.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/nicus-review-4369484) --- #### What Are G2 Users Discussing About Nicus? - [What is Nicus used for?](https://www.g2.com/discussions/what-is-nicus-used-for) ### 8. [SUSE Multi-Linux Manager](https://www.g2.com/products/suse-multi-linux-manager/reviews) True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security & compliance at any scale — from 10 to 1 million clients — from a single console. Manual or inconsistent patch management is a leading cause of cyber-attacks. SUSE Manager helps to secure your entire mixed Linux environments – from automated patch management to centralized monitoring and management. Automate infrastructure security & compliance Secure your infrastructure with automated patch and configuration management including auto-remediation. Validate your system security against SCAP protocols and perform audit scans on client systems through openSCAP. Ensure system compliance with internal and external requirements. Centralized control and reporting at any scale Scale out your infrastructure and centralize reporting for up to 1 million Linux clients using SUSE Manager’s Hub architecture. Use Prometheus to monitor real-time data and Grafana for visual dashboards. Simplify and automate deployment with the new rearchitected proxy for resource constrained environments. Manage any Linux, anywhere One console to manage and monitor all of your Linux distros wherever thy are located. One-click automation for provisioning, patching, and configuration, which leads to faster, consistent and repeatable server employments. Easy, in-place migration for SUSE Solutions, including openSUSE to SLE, service pack migrations and major version upgrades. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 **How Do G2 Users Rate SUSE Multi-Linux Manager?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind SUSE Multi-Linux Manager?** - **Seller:** [SUSE](https://www.g2.com/sellers/suse) - **Company Website:** https://www.suse.com/ - **Year Founded:** 1992 - **HQ Location:** Nürnberg, DE - **Twitter:** @SUSE (64,779 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1455/ (2,729 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 45% Enterprise, 31% Mid-Market #### What Are SUSE Multi-Linux Manager's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Automation (11 reviews) - Patch Management (10 reviews) - Monitoring (8 reviews) - Reliability (7 reviews) **Cons:** - Missing Features (8 reviews) - Learning Curve (7 reviews) - Complex Setup (5 reviews) - Learning Difficulty (5 reviews) - Complexity (4 reviews) ### What Do G2 Reviewers Say About SUSE Multi-Linux Manager? *AI-generated summary from verified user reviews* **Pros:** - Users find SUSE Multi-Linux Manager's **ease of use** exceptional for managing multiple Linux distributions from a single console. - Users value the **automation capabilities** of SUSE Multi-Linux Manager, enhancing efficiency and reducing manual errors in management. - Users value the **ease of patch management** with SUSE Multi-Linux Manager, simplifying updates across diverse Linux systems. - Users appreciate the **centralized monitoring** features of SUSE Multi-Linux Manager, enhancing efficiency and compliance across Linux environments. - Users value the **reliability** of SUSE Multi-Linux Manager for its robust features and streamlined centralized management. **Cons:** - Users criticize the **missing features** of SUSE Multi-Linux Manager, which limits customization and lacks essential compliance tools. - Users find the **learning curve steep** for SUSE Multi-Linux Manager, requiring time and expertise for effective use. - Users find the **complex setup** of SUSE Multi-Linux Manager time-consuming and challenging, especially for those lacking experience. - Users find a **steep learning curve** in setting up SUSE Multi-Linux Manager, especially for those unfamiliar with Linux management. - Users find the **complexity** of initial setup and advanced features challenging, often requiring extra training and knowledge. #### What Are Recent G2 Reviews of SUSE Multi-Linux Manager? **"[A Unified and Efficient Way to Manage Multiple Linux Distributions](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11783317)"** **Rating:** 5.0/5.0 stars *— Tharindu S.* [Read full review](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11783317) --- **"[SUSE Multi Linux Manager: powerful, but with a very steep learning curve](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11852312)"** **Rating:** 5.0/5.0 stars *— Jorge R.* [Read full review](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11852312) --- #### What Are G2 Users Discussing About SUSE Multi-Linux Manager? - [What is SUSE Linux Enterprise Point of Service used for?](https://www.g2.com/discussions/what-is-suse-linux-enterprise-point-of-service-used-for) - [What is spacewalk in Suse Linux?](https://www.g2.com/discussions/what-is-spacewalk-in-suse-linux) - [Which of these hardware platforms can it manage with SUSE manager for retail?](https://www.g2.com/discussions/which-of-these-hardware-platforms-can-it-manage-with-suse-manager-for-retail) - [What does SUSE manager do?](https://www.g2.com/discussions/what-does-suse-manager-do) ### 9. [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) IBM Turbonomic, now part of the Concert platform, is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continuously analyzes application performance and resource utilization, automating critical resourcing decisions to ensure optimal application performance while minimizing costs associated with cloud and infrastructure resources. IBM Turbonomic addresses the challenges of managing complex, dynamic environments. As organizations increasingly adopt hybrid and multi-cloud strategies, the need for effective resource management becomes paramount. Turbonomic provides a comprehensive approach to performance management by analyzing the entire technology stack, identifying inefficiencies, and uncovering dependencies that can impact application performance. This proactive management capability allows organizations to maintain high service levels while controlling costs. One of the key features of IBM Turbonomic is its ability to continuously adjust application resources in real time. By monitoring resource utilization and application performance, Turbonomic prevents performance degradation and overprovisioning. This dynamic adjustment ensures that applications receive the necessary resources when needed, which is crucial for maintaining optimal performance levels. Additionally, the platform automates resource decisions such as scaling and placement, allowing organizations to focus on strategic initiatives rather than manual resource management tasks. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. IBM Turbonomic is also available on AWS Marketplace. By leveraging Turbonomic, businesses can ensure that their applications run smoothly, resources are utilized effectively, and costs are kept in check, all while maintaining a focus on innovation and growth. For further information, please visit www.ibm.com/products/turbonomic **Average Rating:** 4.4/5.0 **Total Reviews:** 288 **How Do G2 Users Rate IBM Turbonomic?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 1.7/10 (Category avg: 7.6/10) **Who Is the Company Behind IBM Turbonomic?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Enterprise, 32% Mid-Market #### What Are IBM Turbonomic's Pros and Cons? **Pros:** - Cost Optimization (41 reviews) - Automation (38 reviews) - Ease of Use (37 reviews) - Performance (29 reviews) - Real-time Monitoring (29 reviews) **Cons:** - Complexity (32 reviews) - Learning Curve (30 reviews) - Complex Configuration (26 reviews) - Difficult Learning (25 reviews) - Difficult Setup (25 reviews) ### What Do G2 Reviewers Say About IBM Turbonomic? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intelligent cost optimization** of IBM Turbonomic, effectively managing resources while lowering cloud expenses. - Users appreciate the **intelligent automation** of IBM Turbonomic, enhancing performance and reducing cloud costs through real-time optimization. - Users commend IBM Turbonomic for its **ease of use** , enhancing efficiency in managing resources and applications seamlessly. - Users value the **intelligent automation** of IBM Turbonomic, which optimizes resources for enhanced performance and cost efficiency. - Users value the **real-time monitoring** of IBM Turbonomic, enabling optimized resource allocation and enhanced application performance. **Cons:** - Users struggle with the **complexity** of IBM Turbonomic, facing a steep learning curve and challenging initial configurations. - Users struggle with the **difficult learning curve** of IBM Turbonomic, requiring significant time and effort to master. - Users find the **initial configuration complex** , often experiencing delays in achieving value and requiring extensive manual setup. - Users experience a **difficult learning curve** that requires significant time and effort to master the tool effectively. - Users find the **difficult setup** of IBM Turbonomic can hinder initial usability and requires significant learning effort. #### What Are Recent G2 Reviews of IBM Turbonomic? **"[Advanced Infrastructure Optimizer with challenging configuration requirements.](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)"** **Rating:** 4.0/5.0 stars *— Pardeep J.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189) --- **"[Smarter Resource Optimization with Real-Time Automation](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847)"** **Rating:** 5.0/5.0 stars *— Bishal D.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847) --- #### What Are G2 Users Discussing About IBM Turbonomic? - [How much does Turbonomic cost?](https://www.g2.com/discussions/how-much-does-turbonomic-cost) - [Who uses Turbonomic?](https://www.g2.com/discussions/who-uses-turbonomic) - [What is Turbonomic IBM?](https://www.g2.com/discussions/what-is-turbonomic-ibm) - [What is Turbonomic used for?](https://www.g2.com/discussions/what-is-turbonomic-used-for) ### 10. [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. **Average Rating:** 4.6/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Xurrent ITSM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 9.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.8/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Xurrent ITSM?** - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** https://www.xurrent.com/ - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (174 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 51% Enterprise, 30% Mid-Market #### What Are Xurrent ITSM's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Service Management (5 reviews) - Collaboration (3 reviews) - Features (3 reviews) - Intuitive (3 reviews) **Cons:** - Limited Features (3 reviews) - Missing Features (3 reviews) - Outdated Interface (3 reviews) - Learning Curve (2 reviews) - Bugs (1 reviews) ### What Do G2 Reviewers Say About Xurrent ITSM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Xurrent ITSM, enjoying seamless navigation and intuitive features throughout their tasks. - Users commend Xurrent ITSM for its **efficient service management processes** that enhance service delivery and collaboration across departments. - Users value the **effective collaboration** enabled by Xurrent's integrated support, enhancing service delivery across departments. - Users appreciate the **intuitive interface and seamless integration** of Xurrent ITSM, enhancing efficiency in managing services. - Users value the **intuitive User Interface** of Xurrent ITSM, enhancing ease of use and efficiency. **Cons:** - Users express frustration with the **limited features** of Xurrent ITSM, hindering efficiency and user experience. - Users find **missing features** in Xurrent ITSM, like lack of dynamic API lookups and limited reporting capabilities. - Users find the **outdated interface** of Xurrent ITSM to be a drawback, though improvements are on the way. - Users find the **learning curve steep** , needing significant time to adapt before effectively using Xurrent ITSM. - Users express frustration over the **recent bugs** that hinder usability and complicate their experience with Xurrent ITSM. #### What Are Recent G2 Reviews of Xurrent ITSM? **"[Diamond in a rough](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)"** **Rating:** 5.0/5.0 stars *— George E.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901) --- **"[Practical intuitive ITSM with continuous improvements](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)"** **Rating:** 5.0/5.0 stars *— Nils L.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894) --- #### What Are G2 Users Discussing About Xurrent ITSM? - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) ### 11. [BMC AMI Ops](https://www.g2.com/products/bmc-ami-ops/reviews) BMC AMI Ops is an AI-driven mainframe operations management solution for IBM Z environments. It helps enterprises monitor, automate, and optimize the performance and availability of mission-critical systems while reducing operational complexity and manual effort. BMC AMI Ops uses real-time monitoring, intelligent automation, and predictive analytics to detect issues early, prioritize actions, and resolve problems faster across z/OS, Db2, IMS, and supporting infrastructure. The solution enables operations teams to shift from reactive monitoring to proactive, service-focused operations. Key capabilities include: - Real-time and predictive monitoring of mainframe workloads and resources - Intelligent automation to reduce manual intervention and operator dependency - Root cause analysis and anomaly detection to accelerate problem resolution - Service-level visibility aligned to business outcomes - On-premises execution that keeps operational data on the mainframe By modernizing mainframe operations with AI and automation, BMC AMI Ops helps organizations improve system reliability, reduce downtime, and operate IBM Z environments more efficiently at scale. **Average Rating:** 4.1/5.0 **Total Reviews:** 34 **How Do G2 Users Rate BMC AMI Ops?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.4/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind BMC AMI Ops?** - **Seller:** [BMC Software](https://www.g2.com/sellers/bmc-software) - **Company Website:** https://www.bmc.com - **Year Founded:** 1980 - **HQ Location:** Houston, TX - **Twitter:** @BMCSoftware (47,946 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1597/ (8,877 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Information Technology and Services - **Company Size:** 51% Enterprise, 31% Small-Business #### What Are Recent G2 Reviews of BMC AMI Ops? **"[AI-Driven Mainframe Observability That Predicts Issues and Cuts Costs](https://www.g2.com/survey_responses/bmc-ami-ops-review-12997111)"** **Rating:** 4.0/5.0 stars *— Aswindev P.* [Read full review](https://www.g2.com/survey_responses/bmc-ami-ops-review-12997111) --- **"[Excellent Visibility and Monitoring for Reliable System Performance](https://www.g2.com/survey_responses/bmc-ami-ops-review-12995959)"** **Rating:** 4.0/5.0 stars *— Om V.* [Read full review](https://www.g2.com/survey_responses/bmc-ami-ops-review-12995959) --- #### What Are G2 Users Discussing About BMC AMI Ops? - [What is BMC AMI Ops Automation for Capping used for?](https://www.g2.com/discussions/what-is-bmc-ami-ops-automation-for-capping-used-for) - [What is BMC Compuware ThruPut Manager used for?](https://www.g2.com/discussions/what-is-bmc-compuware-thruput-manager-used-for) - [What is BMC AMI Ops Monitoring used for?](https://www.g2.com/discussions/what-is-bmc-ami-ops-monitoring-used-for) - [What is BMC AMI Capacity and Cost used for?](https://www.g2.com/discussions/what-is-bmc-ami-capacity-and-cost-used-for) - [What is BMC AMI Cost Management used for?](https://www.g2.com/discussions/what-is-bmc-ami-cost-management-used-for) ### 12. [Userful Infinity Platform](https://www.g2.com/products/userful-infinity-platform/reviews) Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 154 **How Do G2 Users Rate Userful Infinity Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 3.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 1.1/10 (Category avg: 7.6/10) **Who Is the Company Behind Userful Infinity Platform?** - **Seller:** [Userful Corp.](https://www.g2.com/sellers/userful-corp) - **Year Founded:** 2015 - **HQ Location:** San Ramon, CA - **Twitter:** @Userful (1,877 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/61458/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Libraries - **Company Size:** 49% Mid-Market, 32% Small-Business #### What Are Userful Infinity Platform's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Reliability (16 reviews) - Features (12 reviews) - User Interface (11 reviews) - Efficiency (10 reviews) **Cons:** - Complexity (6 reviews) - Expensive (6 reviews) - Hardware Limitations (6 reviews) - Learning Curve (5 reviews) - Rebooting Issues (5 reviews) ### What Do G2 Reviewers Say About Userful Infinity Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of the Userful Infinity Platform enhances efficiency and simplifies operations dramatically. - Users value the **high reliability** of Userful Infinity Platform, noting it rarely goes down and performs consistently. - Users highlight the **exceptional ease of use** of Userful Infinity Platform, enjoying seamless transitions and intuitive navigation. - Users admire the **user-friendly interface** of Userful Infinity Platform, enabling easy customization and efficient management of video walls. - Users commend the **efficiency** of Userful Infinity Platform for simplifying display management and enhancing operational workflows. **Cons:** - Users find the **platform's complexity** frustrating, often getting lost and struggling with setup and module navigation. - Users find the **upfront cost too high** , which can be a hurdle despite the great tools offered. - Users face **hardware limitations** with Userful Infinity Platform, including complex setup and compatibility issues with legacy systems. - Users experience a challenging **learning curve** with the Userful Infinity Platform, often feeling lost navigating its modules. - Users frequently experience **rebooting issues** with the Userful Infinity Platform, affecting connectivity and overall performance. #### What Are Recent G2 Reviews of Userful Infinity Platform? **"[Seamless Migration and Effortless Real-Time Adjustments](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404)"** **Rating:** 5.0/5.0 stars *— Leanna C.* [Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404) --- **"[An extensive and high valued piece of software.](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281) --- #### What Are G2 Users Discussing About Userful Infinity Platform? - [What are the benefits and drawbacks of using Userful Infinity Platform for visual display management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-userful-infinity-platform-for-visual-display-management) - [What is Userful Visual Networking Platform used for?](https://www.g2.com/discussions/what-is-userful-visual-networking-platform-used-for) ### 13. [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) All in one on-premises endpoint management. One place to manage user profiles and all client devices from Windows to macOS, Linux to Chrome OS, and beyond to IoT. With Day Zero support, have peace of mind knowing your device can be managed without any loss of management functionality or downtime. **Average Rating:** 4.2/5.0 **Total Reviews:** 134 **How Do G2 Users Rate Ivanti Endpoint Manager?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 8.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10) **Who Is the Company Behind Ivanti Endpoint Manager?** - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti (6,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (3,023 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 62% Enterprise, 37% Mid-Market #### What Are Ivanti Endpoint Manager's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Easy Deployment (1 reviews) - Integrations (1 reviews) - Remote Access (1 reviews) - Remote Control (1 reviews) **Cons:** - Expensive (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Ivanti Endpoint Manager? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **centralized management** of Ivanti Endpoint Manager, enabling efficient control and remote updates of all devices. - Users appreciate the **easy deployment** of Ivanti Endpoint Manager, enabling remote control and automatic updates for all devices. - Users appreciate the **centralized device control** of Ivanti Endpoint Manager, enabling remote work and automated updates seamlessly. - Users appreciate the **remote access capabilities** of Ivanti Endpoint Manager, enabling seamless control of devices from anywhere. - Users appreciate the **remote control capabilities** of Ivanti Endpoint Manager, enabling seamless management of all devices. **Cons:** - Users find Ivanti Endpoint Manager to be **expensive** for small businesses, affecting its overall value and functionality. - Users find the **pricing issues** of Ivanti Endpoint Manager a challenge, especially for small business budgets. - Users experience **slow performance** with Ivanti Endpoint Manager, leading to frustrations and inefficiencies in their tasks. #### What Are Recent G2 Reviews of Ivanti Endpoint Manager? **"[Unified Endpoint Management with Strong Patch Management and Remote Support](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-10591123)"** **Rating:** 4.5/5.0 stars *— Ravi Ranjan G.* [Read full review](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-10591123) --- **"[Efficient Endpoint Management](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-13061632)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-13061632) --- #### What Are G2 Users Discussing About Ivanti Endpoint Manager? - [What is Ivanti Unified Endpoint Manager used for?](https://www.g2.com/discussions/what-is-ivanti-unified-endpoint-manager-used-for) - [What is unified endpoint security?](https://www.g2.com/discussions/what-is-unified-endpoint-security) - [What is Ivanti used for?](https://www.g2.com/discussions/what-is-ivanti-used-for) - [What is Ivanti EPM?](https://www.g2.com/discussions/what-is-ivanti-epm) - [What is Ivanti Endpoint Manager?](https://www.g2.com/discussions/what-is-ivanti-endpoint-manager) ### 14. [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews) ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **How Do G2 Users Rate ALVAO Service Desk?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind ALVAO Service Desk?** - **Seller:** [ALVAO](https://www.g2.com/sellers/alvao) - **Year Founded:** 1999 - **HQ Location:** Brno, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/alvao/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Government Administration - **Company Size:** 65% Mid-Market, 29% Enterprise #### What Are ALVAO Service Desk's Pros and Cons? **Pros:** - User Interface (7 reviews) - Ease of Use (6 reviews) - Automation (4 reviews) - Time-saving (4 reviews) - Collaboration (3 reviews) **Cons:** - Complex Setup (2 reviews) - Insufficient Information (2 reviews) - Learning Curve (2 reviews) - Limited Customization (2 reviews) - Bugs (1 reviews) ### What Do G2 Reviewers Say About ALVAO Service Desk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive and user-friendly interface** of ALVAO Service Desk, enhancing navigation and support efficiency. - Users appreciate the **user-friendly interface** of ALVAO Service Desk, making navigation and support seamless and efficient. - Users value the **automation capabilities** of ALVAO Service Desk, significantly reducing manual processes and saving time. - Users appreciate the **time-saving automation** features of ALVAO Service Desk, significantly streamlining their workflows and processes. - Users value the **collaborative capabilities** of ALVAO Service Desk, enhancing communication and efficiency across departments. **Cons:** - Users find the **complex setup** of custom forms challenging, often requiring extensive documentation for guidance. - Users find the **insufficient information** on custom forms and options can complicate the setup process. - Users find the **learning curve challenging** , citing complicated custom forms and unintuitive filters as obstacles. - Users find the **limited customization** of ALVAO Service Desk's reporting and forms somewhat complicated and unflexible. - Users report experiencing **sporadic minor bugs** , which are generally resolved through updates or consultant assistance. #### What Are Recent G2 Reviews of ALVAO Service Desk? **"[User review after 3 years of use](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)"** **Rating:** 4.0/5.0 stars *— Tomáš V.* [Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381) --- **"[Great product and the support team](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)"** **Rating:** 4.5/5.0 stars *— Lukáš S.* [Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772) --- #### What Are G2 Users Discussing About ALVAO Service Desk? - [What is ALVAO Service Desk used for?](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for) ### 15. [Desktop Authority Management Suite](https://www.g2.com/products/desktop-authority-management-suite/reviews) Desktop Authority Management Suite provides user environment management for Windows environments that secures endpoint devices, including USB ports, and runs your applications in a least-privileged environment and your data is protected. **Average Rating:** 4.3/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Desktop Authority Management Suite?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.1/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.7/10 (Category avg: 7.6/10) **Who Is the Company Behind Desktop Authority Management Suite?** - **Seller:** [Quest Software](https://www.g2.com/sellers/quest-software) - **Year Founded:** 1987 - **HQ Location:** Austin, TX - **Twitter:** @Quest (17,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2880/ (3,569 employees on LinkedIn®) - **Ownership:** NYSE: DGX **Who Uses This Product?** - **Company Size:** 35% Mid-Market, 35% Small-Business #### What Are Recent G2 Reviews of Desktop Authority Management Suite? **"[Desk top Authority](https://www.g2.com/survey_responses/desktop-authority-management-suite-review-216373)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/desktop-authority-management-suite-review-216373) --- **"[Excellent Resource for an IT team](https://www.g2.com/survey_responses/desktop-authority-management-suite-review-5111816)"** **Rating:** 5.0/5.0 stars *— Troy S.* [Read full review](https://www.g2.com/survey_responses/desktop-authority-management-suite-review-5111816) --- ### 16. [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) IBM Terraform (formerly HashiCorp Terraform) is an infrastructure as code tool that lets you define both cloud and on-prem resources in human-readable configuration files that you can version, reuse, and share. You can then use a consistent workflow to provision and manage all of your infrastructure throughout its lifecycle. Terraform can manage low-level components like compute, storage, and networking resources, as well as high-level components like DNS entries and SaaS features. Terraform creates and manages resources on cloud platforms and other services through their application programming interfaces (APIs). Providers enable Terraform to work with virtually any platform or service with an accessible API. **Average Rating:** 4.6/5.0 **Total Reviews:** 106 **How Do G2 Users Rate IBM Terraform (formerly HashiCorp Terraform)?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Service Management:** 9.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind IBM Terraform (formerly HashiCorp Terraform)?** - **Seller:** [HashiCorp](https://www.g2.com/sellers/hashicorp) - **Company Website:** https://www.hashicorp.com/ - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @hashicorp (103,221 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2830763/ (2,181 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** DevOps Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 37% Enterprise, 34% Mid-Market #### What Are IBM Terraform (formerly HashiCorp Terraform)'s Pros and Cons? **Pros:** - Automation (4 reviews) - Automation Efficiency (4 reviews) - Ease of Use (4 reviews) - Efficiency (4 reviews) - Infrastructure Automation (4 reviews) **Cons:** - Conflict Management (4 reviews) - Data Management Issues (3 reviews) - Learning Curve (3 reviews) - Learning Difficulty (3 reviews) - Merge Conflicts (3 reviews) ### What Do G2 Reviewers Say About IBM Terraform (formerly HashiCorp Terraform)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of IBM Terraform, enhancing deployment efficiency and infrastructure management across cloud providers. - Users value the **automation efficiency** of IBM Terraform, which streamlines deployments and simplifies infrastructure management across cloud providers. - Users highlight the **ease of use** of IBM Terraform, enhancing infrastructure management through intuitive workflows and modularity. - Users highlight the **efficiency** of Terraform in simplifying infrastructure management across multiple cloud providers effortlessly. - Users appreciate the **effortless infrastructure management** with Terraform, enjoying consistency and modularity across multiple cloud providers. **Cons:** - Users find **state file management conflicts** challenging, particularly when collaborating without proper backend configurations. - Users struggle with **data management issues** , particularly in state file handling and conflict resolution in team settings. - Users find the **steep learning curve** challenging, particularly for beginners managing complex configurations and state files. - Users find the **steep learning curve** for IBM Terraform challenging, particularly with complex state management and modules. - Users often face **merge conflicts** with state file management in collaborative settings, complicating team workflows and consistency. #### What Are Recent G2 Reviews of IBM Terraform (formerly HashiCorp Terraform)? **"[Good for Infrastructure Automation but Has a Learning Curve](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-12917227)"** **Rating:** 4.5/5.0 stars *— Ashish S.* [Read full review](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-12917227) --- **"[Brings Consistency and Scalability to Cloud Management](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-12882200)"** **Rating:** 4.5/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-12882200) --- #### What Are G2 Users Discussing About IBM Terraform (formerly HashiCorp Terraform)? - [How does terraform work internally?](https://www.g2.com/discussions/how-does-terraform-work-internally) - 1 comment - [What kind of tool is terraform?](https://www.g2.com/discussions/what-kind-of-tool-is-terraform) - 2 comments - [Is terraform free?](https://www.g2.com/discussions/is-terraform-free) - 3 comments - [What does HashiCorp terraform do?](https://www.g2.com/discussions/what-does-hashicorp-terraform-do) ### 17. [Cloudbolt Software](https://www.g2.com/products/cloudbolt-cloudbolt-software/reviews) CloudBolt is the leading cloud management platform for the enterprise. Deployed in minutes, CloudBolt helps IT unify orchestration and automate provisioning of their hybrid cloud resources—quickly, cost-effectively, and securely—while providing developers with anywhere, anytime access to those resources through a self-service catalog. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **Who Is the Company Behind Cloudbolt Software?** - **Seller:** [CloudBolt](https://www.g2.com/sellers/cloudbolt) - **Year Founded:** 2012 - **HQ Location:** Rockville, Maryland, United States - **Twitter:** @CloudBoltSW (1,227 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cloudbolt (109 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Enterprise, 25% Mid-Market #### What Are Recent G2 Reviews of Cloudbolt Software? **"[CloudBolt Streamlines VM Provisioning with Flexible, Consistent Automation](https://www.g2.com/survey_responses/cloudbolt-software-review-12878406)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/cloudbolt-software-review-12878406) --- **"[Cloudbolt CMP: Fast VM Automation with Fantastic, Hands-On Support](https://www.g2.com/survey_responses/cloudbolt-software-review-12821928)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/cloudbolt-software-review-12821928) --- ### 18. [ManageEngine Endpoint Central MSP](https://www.g2.com/products/manageengine-endpoint-central-msp/reviews) Endpoint Central MSP is a unified endpoint management solution designed for Managed Service Providers (MSPs). It offers a centralized platform for efficiently managing a wide range of endpoints, including desktops, servers, laptops, tablets, smartphones, and POS devices. By consolidating endpoint security and management into a single interface, Endpoint Central MSP empowers MSPs to secure and maintain diverse client environments effectively. The software also includes robust remote desktop-sharing capabilities to enhance IT administration efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 27 **How Do G2 Users Rate ManageEngine Endpoint Central MSP?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 7.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.4/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.0/10 (Category avg: 7.6/10) **Who Is the Company Behind ManageEngine Endpoint Central MSP?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 48% Mid-Market, 37% Small-Business #### What Are ManageEngine Endpoint Central MSP's Pros and Cons? **Pros:** - Easy Deployment (4 reviews) - Asset Management (3 reviews) - Patching (3 reviews) - Patch Management (3 reviews) - Deployment Ease (2 reviews) **Cons:** - Missing Features (2 reviews) - Clunky Interface (1 reviews) - Configuration Difficulty (1 reviews) - Difficulty in Use (1 reviews) - Lack of Customization (1 reviews) ### What Do G2 Reviewers Say About ManageEngine Endpoint Central MSP? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of deployment** in Endpoint Central MSP, streamlining management for multiple clients effortlessly. - Users value the **comprehensive patching and asset management** features, enhancing efficiency and simplifying deployment across multiple clients. - Users value the **comprehensive patching** capabilities of ManageEngine Endpoint Central MSP, enabling easy and effective vulnerability management. - Users value the **comprehensive and effortless patch management** in ManageEngine Endpoint Central MSP for securing assets effectively. - Users value the **effortless deployment** capabilities of Endpoint Central MSP for efficiently managing vulnerabilities across multiple clients. **Cons:** - Users find the **missing configuration and patch scheduling features** frustrating, making management time-consuming for multiple customers. - Users find the **interface clunky** , making the remote control application less intuitive despite its functionality. - Users find the **configuration difficulty** frustrating as separate setups for each customer are time-consuming and inefficient. - Users find the remote control application **difficult to use** , describing it as clunky despite its effectiveness. - Users find a **lack of customization** in ManageEngine Endpoint Central MSP, limiting its adaptability to unique organizational needs. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central MSP? **"[One stop solution for Asset and Patch management](https://www.g2.com/survey_responses/manageengine-endpoint-central-msp-review-11671837)"** **Rating:** 4.5/5.0 stars *— Aneesh S.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-msp-review-11671837) --- **"[ManageEngine Endpoint Central Reviews & Product Details](https://www.g2.com/survey_responses/manageengine-endpoint-central-msp-review-9972555)"** **Rating:** 5.0/5.0 stars *— RAJESH S.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-msp-review-9972555) --- ### 19. [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews) Perforce Puppet is an enterprise platform for secure infrastructure automation and governance. Built for platform, DevOps, and security teams, it enables organizations to define and enforce desired state across infrastructure, automate remediation, and scale with confidence. With policy-driven automation and support for both agent-based and agentless workflows, Puppet reduces manual effort while supporting continuous compliance across complex environments. Puppet helps teams detect configuration drift, apply hardened configurations through automation, and remediate vulnerabilities faster across hybrid and multi-cloud infrastructure. Backed by enterprise support and SLAs, it delivers consistent, auditable control to reduce risk and maintain operational integrity at scale. **Average Rating:** 4.2/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Puppet Enterprise?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Puppet Enterprise?** - **Seller:** [Perforce](https://www.g2.com/sellers/perforce) - **Year Founded:** 1995 - **HQ Location:** Minneapolis, MN - **Twitter:** @perforce (5,090 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/perforce/ (2,034 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 60% Enterprise, 35% Mid-Market #### What Are Recent G2 Reviews of Puppet Enterprise? **"[One of the most widely used Configuration Management tool](https://www.g2.com/survey_responses/puppet-enterprise-review-6695060)"** **Rating:** 4.0/5.0 stars *— Vikas G.* [Read full review](https://www.g2.com/survey_responses/puppet-enterprise-review-6695060) --- **"[Puppet Service](https://www.g2.com/survey_responses/puppet-enterprise-review-7069667)"** **Rating:** 4.5/5.0 stars *— Shivani P.* [Read full review](https://www.g2.com/survey_responses/puppet-enterprise-review-7069667) --- #### What Are G2 Users Discussing About Puppet Enterprise? - [What is Puppet Enterprise used for?](https://www.g2.com/discussions/what-is-puppet-enterprise-used-for) ### 20. [Riverbed Network Observability](https://www.g2.com/products/riverbed-network-observability/reviews) Alluvio Network Performance Management makes it easy to monitor, troubleshoot, and analyze what’s happening across your hybrid network environment. With end-to-end visibility and actionable insights, you can quickly and proactively resolve any network-based performance issues. Alluvio unified NPM collects all packets, all flows, all device metrics, all the time, across all environments -cloud, virtual, and on-prem, providing enterprise-wide, business-centric monitoring of critical business initiatives. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Riverbed Network Observability?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind Riverbed Network Observability?** - **Seller:** [Riverbed Technology](https://www.g2.com/sellers/riverbed-technology) - **Year Founded:** 2002 - **HQ Location:** San Francisco, CA - **Twitter:** @RIVERBED (23,829 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7796/ (1,589 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 43% Mid-Market #### What Are Riverbed Network Observability's Pros and Cons? **Pros:** - Analytics (1 reviews) - Detailed Analysis (1 reviews) - Monitoring (1 reviews) - System Monitoring (1 reviews) **Cons:** - Device Limitations (1 reviews) - Expensive (1 reviews) - Lack of Features (1 reviews) - Pricing Issues (1 reviews) - Resource Limitations (1 reviews) ### What Do G2 Reviewers Say About Riverbed Network Observability? *AI-generated summary from verified user reviews* **Pros:** - Users value the **analytics capabilities** of Riverbed Network Observability, enabling thorough network activity analysis and event observation. - Users appreciate the **detailed network activity analysis** provided by Riverbed Network Observability when configured correctly. - Users benefit from **comprehensive monitoring** capabilities in Riverbed Network Observability, enabling thorough network activity analysis. - Users value the **system monitoring capabilities** of Riverbed Network Observability, enabling thorough analysis of network activity. **Cons:** - Users face **device limitations** due to capacity and financial issues, especially when traffic volumes are high. - Users face **high costs** associated with Riverbed Network Observability, particularly with varying traffic volumes impacting financial considerations. - Users face **capacity limitations** with Riverbed Network Observability, leading to potential financial challenges based on traffic volume. - Users face **pricing issues** due to capacity constraints and varying financial implications based on traffic volume. - Users face **resource limitations** that can lead to financial challenges based on varying traffic volumes. #### What Are Recent G2 Reviews of Riverbed Network Observability? **"[Your eye on the network](https://www.g2.com/survey_responses/riverbed-network-observability-review-10300532)"** **Rating:** 4.5/5.0 stars *— Esat Yasar C.* [Read full review](https://www.g2.com/survey_responses/riverbed-network-observability-review-10300532) --- **"[Best Solution for Performance Analysis](https://www.g2.com/survey_responses/riverbed-network-observability-review-8207887)"** **Rating:** 5.0/5.0 stars *— Esat Yasar C.* [Read full review](https://www.g2.com/survey_responses/riverbed-network-observability-review-8207887) --- ### 21. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). **Average Rating:** 4.4/5.0 **Total Reviews:** 197 **How Do G2 Users Rate SuperOps?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 4.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.4/10) - **Disaster Recovery:** 1.7/10 (Category avg: 7.6/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users find SuperOps to be **incredibly easy to use** , promoting a smooth and accessible onboarding experience. - Users rave about the **exceptional customer support** from SuperOps, praising their quick responses and helpful guidance. - Users appreciate the **intuitive remote monitoring** and continuous feature improvements of SuperOps, enhancing overall usability and efficiency. - Users appreciate the **friendly and intuitive interface** of SuperOps, making it easy for new technicians to navigate. - Users find SuperOps' **intuitive interface** enhances productivity, making IT management seamless and efficient. **Cons:** - Users note the **missing features** in SuperOps, particularly the lack of user signatures for ticketing documentation. - Users face various **feature issues** with SuperOps, from accidental deletions to limited mobile app functionality. - Users note **integration issues** with SuperOps, expressing a need for more compatible tools and workflows. - Users experience **access limitations** with SuperOps, facing issues like file preview and RMM functionality. - Users express concern over the **lack of integrations** , limiting functionality with popular documentation tools and platforms. #### What Are Recent G2 Reviews of SuperOps? **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- ### 22. [Upland ComSci](https://www.g2.com/products/upland-comsci/reviews) Upland ComSci helps enterprise organizations see the total cost of IT and related projects to refocus budgets and get more done. The solution equips customers around the world with the right data, visibility, and analytical capabilities to make smarter decisions. Customers love Upland ComSci for its informed IT financial planning, augmenting your team, orchestrating the full technology portfolio. Learn more at www.uplandsoftware.com/comsci/ **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Upland ComSci?** - **Service Management:** 8.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind Upland ComSci?** - **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (815 employees on LinkedIn®) - **Ownership:** NASDAQ:UPLD - **Total Revenue (USD mm):** $291 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 75% Mid-Market, 17% Enterprise #### What Are Upland ComSci's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Time-saving (3 reviews) - Useful (2 reviews) - Asset Management (1 reviews) - Automation (1 reviews) **Cons:** - Connection Issues (2 reviews) - Access Management (1 reviews) - Poor Integration (1 reviews) - Poor Reporting (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Upland ComSci? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Upland ComSci, enabling efficient management of purchases and financial tracking. - Users value the **time-saving capabilities** of ComSci, especially from its efficient BPaaS management and automation features. - Users value the **efficient management features** of Upland ComSci, greatly enhancing financial tracking and reporting capabilities. - Users find Upland ComSci to be **budget-friendly** , enabling efficient management of IT product records and data processing. - Users highlight the **efficiency of automation** in ComSci, significantly enhancing daily operations and process improvement. **Cons:** - Users experience **connection issues** during third-party integration, causing server downtime and impacting overall performance. - Users face **difficulties with user security across modules** , requiring reliance on reports instead of direct online access. - Users experience **connectivity problems during third-party integration** , causing frustrating server downtime despite the tool's overall effectiveness. - Users identify **poor reporting** as a challenge, requiring more information to be relayed through reports instead of online access. - Users experience **slow performance** during integrations, particularly with heavy systems, affecting overall usability and reliability. #### What Are Recent G2 Reviews of Upland ComSci? **"[Preposterous platform for ITFM](https://www.g2.com/survey_responses/upland-comsci-review-7627199)"** **Rating:** 4.5/5.0 stars *— Gautam P.* [Read full review](https://www.g2.com/survey_responses/upland-comsci-review-7627199) --- **"[Professional & One stop solution](https://www.g2.com/survey_responses/upland-comsci-review-7483558)"** **Rating:** 4.5/5.0 stars *— Neel K.* [Read full review](https://www.g2.com/survey_responses/upland-comsci-review-7483558) --- #### What Are G2 Users Discussing About Upland ComSci? - [What is ComSci used for?](https://www.g2.com/discussions/what-is-comsci-used-for) ### 23. [SoftNAS Cloud NAS](https://www.g2.com/products/softnas-cloud-nas/reviews) SoftNAS is a Linux-based virtual NAS appliance deployed on public and private cloud services like Amazon Web Services (AWS), Microsoft Azure, and VMware vSphere. SoftNAS can also run on RHEL if customers prefer it over CentOS. It runs as a virtual machine, providing a broad range of software-defined capabilities, including data performance, cost management, availability, control, and security. SoftNAS provides unified storage designed and optimized for high-performance, higher than normal I/O per second (IOPS), and data reliability and recoverability. It also increases storage efficiency through thin-provisioning, compression, and deduplication. Enterprise-level cloud NAS Storage featuring data performance, security, high availability (HA), and support for the most extensive set of storage protocols in the industry: NFS, CIFS/SMB-AD, iSCSI. SoftNAS can increase cloud application performance with 23x faster throughput, 18x better IOPs, and 24x less latency than other cloud storage solutions. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **How Do G2 Users Rate SoftNAS Cloud NAS?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Service Management:** 8.5/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.7/10 (Category avg: 7.6/10) **Who Is the Company Behind SoftNAS Cloud NAS?** - **Seller:** [SoftNAS](https://www.g2.com/sellers/softnas) - **Year Founded:** 2012 - **HQ Location:** Houston - **LinkedIn® Page:** https://www.linkedin.com/company/2943864 (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Mid-Market, 27% Enterprise #### What Are SoftNAS Cloud NAS's Pros and Cons? **Pros:** - Cost Efficiency (1 reviews) - Ease of Use (1 reviews) - Time-saving (1 reviews) - Useful (1 reviews) ### What Do G2 Reviewers Say About SoftNAS Cloud NAS? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **cost efficiency** of SoftNAS, noting significant savings in both time and money. - Users find SoftNAS Cloud NAS to be a **user-friendly solution** that simplifies enterprise storage management effectively. - Users find that SoftNAS offers **significant time savings** , enhancing efficiency and streamlining their operations effectively. - Users find SoftNAS to be **cost-effective and efficient** , saving both money and time in their operations. #### What Are Recent G2 Reviews of SoftNAS Cloud NAS? **"[SoftNAS is a hybrid cloud data integration product](https://www.g2.com/survey_responses/softnas-cloud-nas-review-10426623)"** **Rating:** 5.0/5.0 stars *— Vaishnavi M.* [Read full review](https://www.g2.com/survey_responses/softnas-cloud-nas-review-10426623) --- **"[Get some rest, SoftNAS will be your best storage expert for your cloud](https://www.g2.com/survey_responses/softnas-cloud-nas-review-9575478)"** **Rating:** 4.0/5.0 stars *— Abhinav M.* [Read full review](https://www.g2.com/survey_responses/softnas-cloud-nas-review-9575478) --- #### What Are G2 Users Discussing About SoftNAS Cloud NAS? - [What is SoftNAS Cloud NAS used for?](https://www.g2.com/discussions/what-is-softnas-cloud-nas-used-for) ### 24. [Pliant](https://www.g2.com/products/pliant/reviews) Headquartered in Boston, Pliant provides an advanced API-driven IT orchestration platform that automates, integrates and connects the digital enterprise. Pliant’s solutions simplify and streamline how operations and engineering teams build, deploy, and orchestrate their environments. Using a low-code approach and transforming API code into deployment-ready action blocks, Pliant facilitates, integrates, and secures communication up and down the technology stack between platforms, services, and applications. For more information on the company and its solutions, go to www.pliant.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Pliant?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Service Management:** 10.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind Pliant?** - **Seller:** [Pliant.io](https://www.g2.com/sellers/pliant-io) - **Year Founded:** 2017 - **HQ Location:** Boston, US - **Twitter:** @pliant_io (62 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pliant-io (13 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 45% Mid-Market, 30% Small-Business #### What Are Pliant's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Speed (1 reviews) - User Interface (1 reviews) **Cons:** - Bugs (1 reviews) - Performance Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About Pliant? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Pliant, highlighting its fast processing and user-friendly interface. - Users appreciate the **efficient interface** of Pliant, noting its fast processing capabilities for seamless use. - Users value the **fast processing speed** of Pliant, appreciating its user-friendly interface that enhances efficiency. - Users praise the **easy-to-use interface** of Pliant, noting its quick processing capabilities for a seamless experience. **Cons:** - Users experience **glitching and lagging** with Pliant, which can disrupt their overall user experience occasionally. - Users experience **glitching and lagging** issues with Pliant, which can disrupt performance unpredictably. - Users experience occasional **slow loading** , which can disrupt their overall experience with Pliant. - Users experience occasional **slow performance** , characterized by glitching and lagging that disrupts their overall experience. - Users report experiencing occasional **glitching and lagging** , which can disrupt the overall performance of Pliant. #### What Are Recent G2 Reviews of Pliant? **"[Fantastic Software for IT orchestration](https://www.g2.com/survey_responses/pliant-review-9831663)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/pliant-review-9831663) --- **"[User-Friendly Automation Tool with Great Support](https://www.g2.com/survey_responses/pliant-review-9837568)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/pliant-review-9837568) --- ### 25. [TrueSight Capacity Optimization](https://www.g2.com/products/truesight-capacity-optimization/reviews) TrueSight Capacity Optimization Aligns IT resources with business service demand **Average Rating:** 4.1/5.0 **Total Reviews:** 8 **How Do G2 Users Rate TrueSight Capacity Optimization?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 9.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.0/10 (Category avg: 7.6/10) **Who Is the Company Behind TrueSight Capacity Optimization?** - **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/bmchelix/ (1,266 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of TrueSight Capacity Optimization? **"[Optimize the resource utilization results](https://www.g2.com/survey_responses/truesight-capacity-optimization-review-8701849)"** **Rating:** 4.5/5.0 stars *— Nicolash S.* [Read full review](https://www.g2.com/survey_responses/truesight-capacity-optimization-review-8701849) --- **"[BMC Remedy Review](https://www.g2.com/survey_responses/truesight-capacity-optimization-review-9119436)"** **Rating:** 5.0/5.0 stars *— Aalin R.* [Read full review](https://www.g2.com/survey_responses/truesight-capacity-optimization-review-9119436) --- #### What Are G2 Users Discussing About TrueSight Capacity Optimization? - [What is BMC TSOM?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-bmc-tsom) - [What is BMC TrueSight orchestration?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-bmc-truesight-orchestration) - [What is TrueSight monitoring?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-truesight-monitoring) - [What is TrueSight capacity optimization?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-truesight-capacity-optimization) ## What Is Enterprise IT Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Enterprise IT Management Software? - [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) - [Incident Management Software](https://www.g2.com/categories/incident-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) - [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) --- ## How Do You Choose the Right Enterprise IT Management Software? ### What You Should Know About Enterprise IT Management Software ### What is Enterprise IT Management Software? Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level.  This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments. For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above. #### What Types of Enterprise IT Management Software Exist? **Service management tools** This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences. **Performance management tools** Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams.  ### What are the Common Features of Enterprise IT Management Software? The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service: **Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork. **IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time. **Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves. **Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets.  **ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management. ### What are the Benefits of Enterprise IT Management Software? A few of the benefits of enterprise IT management software are as follows: **Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it. **Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis. **Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure. ### Who Uses Enterprise IT Management Software? Below are the teams, personas, roles, and functions that may use the software: **IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues.  **Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems.  #### Software Related to Enterprise IT Management Software Related solutions that can be used together with enterprise IT management software include: [Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications. [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department. ### Challenges with Enterprise IT Management Software Software solutions can come with their own set of challenges.  **Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems.  **Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard. **Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early.  ### How to Buy Enterprise IT Management Software #### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table.  #### Compare Enterprise IT Management Software Products **Create a long list** A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing.  **Create a short list** To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point.  **Conduct demos** The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos.  #### Selection of Enterprise IT Management Software **Choose a selection team** The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software.  **Negotiation** The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker. **Final decision** Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.