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Best Enterprise IT Management Software - Page 2

Tian Lin
TL
Researched and written by Tian Lin

Enterprise IT management software tools serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management software give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility.

To qualify for inclusion in the Enterprise IT Management Software category, a product must:

Assist in managing applications, business systems, or networks
Monitor or log abnormalities within IT systems
Manage virtual machines and resources
Analyze systems for security and performance optimization
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Featured Enterprise IT Management Software At A Glance

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Easiest to Use:
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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113 Listings in Enterprise IT Management Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 25% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise RMM is a tool that provides device management, remote support, and integration with other ConnectWise tools for IT service management.
    • Users like the ease of use, the ability to manage all clients in one place, the automation features, and the integration with other ConnectWise tools, which allows for increased organization and efficiency.
    • Users reported issues with the interface being clunky and outdated, unreliable tax calculations, issues with the agent, slow redesign process, limited scripting and reporting options, poor automation abilities, and lack of certain integrations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ConnectWise RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Remote Access
    12
    Automation
    9
    User Interface
    9
    All-in-One Solution
    8
    Cons
    Poor Customer Support
    7
    Missing Features
    6
    Expensive
    5
    Feature Issues
    5
    Integration Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ConnectWise RMM features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Service Management
    Average: 8.5
    8.0
    ITIL Policy Compliance
    Average: 8.3
    6.7
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,942 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,473 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 25% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise RMM is a tool that provides device management, remote support, and integration with other ConnectWise tools for IT service management.
  • Users like the ease of use, the ability to manage all clients in one place, the automation features, and the integration with other ConnectWise tools, which allows for increased organization and efficiency.
  • Users reported issues with the interface being clunky and outdated, unreliable tax calculations, issues with the agent, slow redesign process, limited scripting and reporting options, poor automation abilities, and lack of certain integrations.
ConnectWise RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Remote Access
12
Automation
9
User Interface
9
All-in-One Solution
8
Cons
Poor Customer Support
7
Missing Features
6
Expensive
5
Feature Issues
5
Integration Issues
5
ConnectWise RMM features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.7
Service Management
Average: 8.5
8.0
ITIL Policy Compliance
Average: 8.3
6.7
Disaster Recovery
Average: 7.6
Seller Details
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,942 Twitter followers
LinkedIn® Page
www.linkedin.com
3,473 employees on LinkedIn®
(23)4.1 out of 5
8th Easiest To Use in Enterprise IT Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 52% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OpsRamp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    1
    Customer Support
    1
    Customizability
    1
    Dashboard Quality
    1
    Ease of Use
    1
    Cons
    Expensive
    1
    High Licensing Cost
    1
    Pricing Issues
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OpsRamp features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Service Management
    Average: 8.5
    8.3
    ITIL Policy Compliance
    Average: 8.3
    8.3
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OpsRamp
    Year Founded
    2014
    HQ Location
    San Jose, CA
    Twitter
    @OpsRamp
    1,479 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    162 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 52% Enterprise
  • 30% Mid-Market
OpsRamp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Customer Support
1
Customizability
1
Dashboard Quality
1
Ease of Use
1
Cons
Expensive
1
High Licensing Cost
1
Pricing Issues
1
Slow Performance
1
OpsRamp features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Service Management
Average: 8.5
8.3
ITIL Policy Compliance
Average: 8.3
8.3
Disaster Recovery
Average: 7.6
Seller Details
Seller
OpsRamp
Year Founded
2014
HQ Location
San Jose, CA
Twitter
@OpsRamp
1,479 Twitter followers
LinkedIn® Page
www.linkedin.com
162 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

    Users
    • Network Engineer
    • Network Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 46% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Monitoring
    59
    Monitoring Performance
    51
    Monitoring Capabilities
    48
    User Interface
    38
    Cons
    Expensive
    33
    Integration Issues
    19
    Learning Curve
    18
    Complex Setup
    15
    Configuration Difficulty
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Observability features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Service Management
    Average: 8.5
    6.7
    ITIL Policy Compliance
    Average: 8.3
    7.1
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,702 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,796 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

Users
  • Network Engineer
  • Network Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 46% Enterprise
  • 37% Mid-Market
SolarWinds Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Monitoring
59
Monitoring Performance
51
Monitoring Capabilities
48
User Interface
38
Cons
Expensive
33
Integration Issues
19
Learning Curve
18
Complex Setup
15
Configuration Difficulty
14
SolarWinds Observability features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
9.2
Service Management
Average: 8.5
6.7
ITIL Policy Compliance
Average: 8.3
7.1
Disaster Recovery
Average: 7.6
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,702 Twitter followers
LinkedIn® Page
www.linkedin.com
2,796 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Red Hat Satellite is an infrastructure management product specifically designed to keep Red Hat Enterprise Linux environments and other Red Hat infrastructure running efficiently, with security, and c

    Users
    No information available
    Industries
    • Computer & Network Security
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Red Hat Satellite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Software Updates
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Red Hat Satellite features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Service Management
    Average: 8.5
    8.4
    ITIL Policy Compliance
    Average: 8.3
    9.0
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Red Hat
    Year Founded
    1993
    HQ Location
    Raleigh, NC
    Twitter
    @RedHat
    297,477 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,575 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Red Hat Satellite is an infrastructure management product specifically designed to keep Red Hat Enterprise Linux environments and other Red Hat infrastructure running efficiently, with security, and c

Users
No information available
Industries
  • Computer & Network Security
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Enterprise
Red Hat Satellite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Software Updates
1
Cons
This product has not yet received any negative sentiments.
Red Hat Satellite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.7
Service Management
Average: 8.5
8.4
ITIL Policy Compliance
Average: 8.3
9.0
Disaster Recovery
Average: 7.6
Seller Details
Seller
Red Hat
Year Founded
1993
HQ Location
Raleigh, NC
Twitter
@RedHat
297,477 Twitter followers
LinkedIn® Page
www.linkedin.com
19,575 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating sy

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 57% Enterprise
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amazon EC2 Systems Manager features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Service Management
    Average: 8.5
    8.4
    ITIL Policy Compliance
    Average: 8.3
    8.0
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143,584 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating sy

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 57% Enterprise
  • 31% Mid-Market
Amazon EC2 Systems Manager features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.7
Service Management
Average: 8.5
8.4
ITIL Policy Compliance
Average: 8.3
8.0
Disaster Recovery
Average: 7.6
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,302 Twitter followers
LinkedIn® Page
www.linkedin.com
143,584 employees on LinkedIn®
Ownership
NASDAQ: AMZN
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 49% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Red Hat Ansible Automation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    59
    Automation Efficiency
    49
    Ease of Use
    44
    Easy Integrations
    38
    Task Automation
    37
    Cons
    Complexity
    16
    Learning Curve
    16
    Learning Difficulty
    16
    Automation Issues
    12
    Complex Setup
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Red Hat Ansible Automation Platform features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Service Management
    Average: 8.5
    6.3
    ITIL Policy Compliance
    Average: 8.3
    6.8
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Red Hat
    Company Website
    Year Founded
    1993
    HQ Location
    Raleigh, NC
    Twitter
    @RedHat
    297,477 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,575 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 49% Enterprise
  • 35% Mid-Market
Red Hat Ansible Automation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
59
Automation Efficiency
49
Ease of Use
44
Easy Integrations
38
Task Automation
37
Cons
Complexity
16
Learning Curve
16
Learning Difficulty
16
Automation Issues
12
Complex Setup
12
Red Hat Ansible Automation Platform features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
Service Management
Average: 8.5
6.3
ITIL Policy Compliance
Average: 8.3
6.8
Disaster Recovery
Average: 7.6
Seller Details
Seller
Red Hat
Company Website
Year Founded
1993
HQ Location
Raleigh, NC
Twitter
@RedHat
297,477 Twitter followers
LinkedIn® Page
www.linkedin.com
19,575 employees on LinkedIn®
(146)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Enterprise IT Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, an

    Users
    • Senior Network Administrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 45% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BackBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    39
    Ease of Use
    38
    Backup
    35
    Features
    28
    Time-saving
    28
    Cons
    Complex Setup
    19
    Learning Curve
    15
    Slow Performance
    15
    Setup Difficulty
    14
    Complexity
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BackBox features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Service Management
    Average: 8.5
    8.9
    ITIL Policy Compliance
    Average: 8.3
    9.0
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BackBox
    Company Website
    Year Founded
    2009
    HQ Location
    Global, OO
    Twitter
    @Back_Box
    301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, an

Users
  • Senior Network Administrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 45% Enterprise
  • 27% Mid-Market
BackBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
39
Ease of Use
38
Backup
35
Features
28
Time-saving
28
Cons
Complex Setup
19
Learning Curve
15
Slow Performance
15
Setup Difficulty
14
Complexity
13
BackBox features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.2
Service Management
Average: 8.5
8.9
ITIL Policy Compliance
Average: 8.3
9.0
Disaster Recovery
Average: 7.6
Seller Details
Seller
BackBox
Company Website
Year Founded
2009
HQ Location
Global, OO
Twitter
@Back_Box
301 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
(48)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SUSE Multi-Linux Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Automation
    10
    Patch Management
    9
    Monitoring
    8
    Time-saving
    7
    Cons
    Missing Features
    8
    Learning Curve
    7
    Complex Setup
    5
    Learning Difficulty
    5
    Complexity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SUSE Multi-Linux Manager features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SUSE
    Company Website
    Year Founded
    1992
    HQ Location
    Nürnberg, DE
    Twitter
    @SUSE
    63,945 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,710 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security

Users
No information available
Industries
No information available
Market Segment
  • 44% Enterprise
  • 31% Mid-Market
SUSE Multi-Linux Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Automation
10
Patch Management
9
Monitoring
8
Time-saving
7
Cons
Missing Features
8
Learning Curve
7
Complex Setup
5
Learning Difficulty
5
Complexity
4
SUSE Multi-Linux Manager features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
SUSE
Company Website
Year Founded
1992
HQ Location
Nürnberg, DE
Twitter
@SUSE
63,945 Twitter followers
LinkedIn® Page
www.linkedin.com
2,710 employees on LinkedIn®
(75)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Productiv is used by IT and security leaders who are expected to say “yes” to AI innovation while keeping company data safe, compliant, and in budget. AI is already inside your SaaS stack (you just

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Productiv Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Visibility
    4
    SaaS Management
    3
    Centralization
    2
    Comprehensive Overview
    2
    Customer Support
    2
    Cons
    Missing Features
    2
    Complexity
    1
    Contract Management
    1
    Difficult Learning
    1
    Information Overload
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Productiv features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    HQ Location
    Palo Alto, California
    Twitter
    @productiv_inc
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Productiv is used by IT and security leaders who are expected to say “yes” to AI innovation while keeping company data safe, compliant, and in budget. AI is already inside your SaaS stack (you just

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Enterprise
  • 39% Mid-Market
Productiv Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Visibility
4
SaaS Management
3
Centralization
2
Comprehensive Overview
2
Customer Support
2
Cons
Missing Features
2
Complexity
1
Contract Management
1
Difficult Learning
1
Information Overload
1
Productiv features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Company Website
HQ Location
Palo Alto, California
Twitter
@productiv_inc
283 Twitter followers
LinkedIn® Page
www.linkedin.com
146 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin

    Users
    • IT Manager
    • Network Engineer
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 46% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Microsoft System Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    All-in-One Solution
    1
    Centralized Management
    1
    Customization
    1
    Features
    1
    Cons
    Expensive
    3
    Pricing Issues
    3
    Inaccurate Information
    2
    Missing Features
    2
    Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Microsoft System Center features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Service Management
    Average: 8.5
    9.2
    ITIL Policy Compliance
    Average: 8.3
    8.3
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,086,922 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220,934 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin

Users
  • IT Manager
  • Network Engineer
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 46% Enterprise
  • 33% Mid-Market
Microsoft System Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
All-in-One Solution
1
Centralized Management
1
Customization
1
Features
1
Cons
Expensive
3
Pricing Issues
3
Inaccurate Information
2
Missing Features
2
Bugs
1
Microsoft System Center features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
9.3
Service Management
Average: 8.5
9.2
ITIL Policy Compliance
Average: 8.3
8.3
Disaster Recovery
Average: 7.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,086,922 Twitter followers
LinkedIn® Page
www.linkedin.com
220,934 employees on LinkedIn®
Ownership
MSFT
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AWS Service Catalog allows organizations to create and manage catalogs of IT services that are approved for use on AWS. These IT services can include everything from virtual machine images, servers, s

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Enterprise
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AWS Service Catalog features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Service Management
    Average: 8.5
    6.7
    ITIL Policy Compliance
    Average: 8.3
    6.7
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143,584 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

AWS Service Catalog allows organizations to create and manage catalogs of IT services that are approved for use on AWS. These IT services can include everything from virtual machine images, servers, s

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Enterprise
  • 24% Mid-Market
AWS Service Catalog features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Service Management
Average: 8.5
6.7
ITIL Policy Compliance
Average: 8.3
6.7
Disaster Recovery
Average: 7.6
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,302 Twitter followers
LinkedIn® Page
www.linkedin.com
143,584 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Entry Level Price:$29.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 71% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genuity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    2
    Asset Management
    1
    Easy Integrations
    1
    Integration Capabilities
    1
    Integrations
    1
    Cons
    Budgeting Issues
    1
    Expensive
    1
    Expensive Pricing
    1
    High Fees
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genuity features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Service Management
    Average: 8.5
    7.0
    ITIL Policy Compliance
    Average: 8.3
    0.0
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genuity
    Year Founded
    2017
    HQ Location
    Glen Ellyn, US
    Twitter
    @Genuity
    7 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 71% Mid-Market
  • 21% Small-Business
Genuity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
2
Asset Management
1
Easy Integrations
1
Integration Capabilities
1
Integrations
1
Cons
Budgeting Issues
1
Expensive
1
Expensive Pricing
1
High Fees
1
Missing Features
1
Genuity features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
7.9
Service Management
Average: 8.5
7.0
ITIL Policy Compliance
Average: 8.3
0.0
Disaster Recovery
Average: 7.6
Seller Details
Seller
Genuity
Year Founded
2017
HQ Location
Glen Ellyn, US
Twitter
@Genuity
7 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gain visibility and control across your hybrid cloud with simplified operations management and security

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 54% Enterprise
    • 24% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Azure Secure and Well-Managed Cloud features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Service Management
    Average: 8.5
    7.9
    ITIL Policy Compliance
    Average: 8.3
    7.5
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,086,922 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220,934 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Gain visibility and control across your hybrid cloud with simplified operations management and security

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 54% Enterprise
  • 24% Small-Business
Azure Secure and Well-Managed Cloud features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.9
8.0
Service Management
Average: 8.5
7.9
ITIL Policy Compliance
Average: 8.3
7.5
Disaster Recovery
Average: 7.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,086,922 Twitter followers
LinkedIn® Page
www.linkedin.com
220,934 employees on LinkedIn®
Ownership
MSFT
(169)4.4 out of 5
15th Easiest To Use in Enterprise IT Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userful™ is a leading provider of IT solutions for core enterprise operations and mission-critical environments. Userful’s unified software platform provides modernized services and management through

    Users
    No information available
    Industries
    • Information Technology and Services
    • Libraries
    Market Segment
    • 49% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Userful Infinity Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Reliability
    15
    Features
    12
    Flexibility
    10
    User Interface
    10
    Cons
    Complexity
    6
    Expensive
    6
    Hardware Limitations
    6
    Learning Curve
    5
    Rebooting Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Userful Infinity Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    3.3
    Service Management
    Average: 8.5
    6.3
    ITIL Policy Compliance
    Average: 8.3
    1.1
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    San Ramon, CA
    Twitter
    @Userful
    1,886 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userful™ is a leading provider of IT solutions for core enterprise operations and mission-critical environments. Userful’s unified software platform provides modernized services and management through

Users
No information available
Industries
  • Information Technology and Services
  • Libraries
Market Segment
  • 49% Mid-Market
  • 32% Small-Business
Userful Infinity Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Reliability
15
Features
12
Flexibility
10
User Interface
10
Cons
Complexity
6
Expensive
6
Hardware Limitations
6
Learning Curve
5
Rebooting Issues
5
Userful Infinity Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
3.3
Service Management
Average: 8.5
6.3
ITIL Policy Compliance
Average: 8.3
1.1
Disaster Recovery
Average: 7.6
Seller Details
Year Founded
2015
HQ Location
San Ramon, CA
Twitter
@Userful
1,886 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
(87)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 51% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Features
    7
    Intuitive
    7
    Efficiency
    6
    Implementation Ease
    6
    Cons
    Missing Features
    5
    Limited Features
    4
    Poor Design
    4
    Outdated Interface
    3
    Poor Documentation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Xurrent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Service Management
    Average: 8.5
    8.8
    ITIL Policy Compliance
    Average: 8.3
    8.8
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    260 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 51% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Features
7
Intuitive
7
Efficiency
6
Implementation Ease
6
Cons
Missing Features
5
Limited Features
4
Poor Design
4
Outdated Interface
3
Poor Documentation
3
Xurrent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.3
Service Management
Average: 8.5
8.8
ITIL Policy Compliance
Average: 8.3
8.8
Disaster Recovery
Average: 7.6
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
260 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®