Genuity Reviews & Product Details

I like the feature crossover from help desk ticking, inventory, and contracts. And the potential to integrate with accounting applications like quickbooks.

I direct IT operations for a nonprofit with less than 50 employees. We work remotely and have no brick-and-mortar offices or software servers. We use Genuity for laptop inventory, Help desk tickets, and to stay up to date on SaaS contracts and renewal dates. Review collected by and hosted on G2.com.

It can't push software to laptops. However, I do understand that it is primarily an accounting tool, that I am using to support a small IT operation and a hint of budgeting.

The price jumped by approx. 400% increase without warning was a shocker. Originally $29 per month, it jumped to $125 per month. Since all our work was already in the system I opted for the annual price of $99 per month Review collected by and hosted on G2.com.

The quality of the product and the exstremly high level of customer service and repsonse time provided by the support staff. When we came on board we had a lot of assistance getting the system implemented and I was expecting the hand holding to stop there. Nope! They continue to this day to be incredibly responsive to any questions that might come up.

It was easy to set up and integrate into our system because it is web based. It is super easy to use and has many of the features that the super expensive ticket systems have. I've been working in the IT Customer Service industry for over 30 years now and have run through countless different ticket systems. This system has everything that you truly need to do the job and cuts out the useless junk.

I have used Genuity pretty much every work day the last 8 months and it's never let me down. Review collected by and hosted on G2.com.

I'm struggling to think of any at the moment. It pretty much checks all the boxes for our needs. Review collected by and hosted on G2.com.

With Genuity, one can managed spend, contracts, and a helpdesk in a single solution. It does a great job with UI and layout of the platform. Their support is awesome! Fast, reponsive and engaging. Some of the best support I've dealt with. The bulk of our use is for the contracts and spend features. Before Genuity, keeping track of contracts was done in a calendar entry of a single individual. Now we can keep better watch on upcoming renewals and expirations.

The spend has helped with fiscal team interactions and show trends to where we're headed. Review collected by and hosted on G2.com.

While Genuity if feature rich, it is missing some items. I currently can't manage my own SSO, no custom domain URL. Recently, Genuity released this great looking public portal. However, my business does not need a public helpdesk, only one to support our internal users. Scoping this portal to just my users would be amazing. Review collected by and hosted on G2.com.

I like the simplicity of the platform. It's very straightforward when it comes to adding assets. The fact that I can bulk import is a life saver. Additionally, the ability to connect my G Suite to assign users easier is also important to my work. And keeping my contracts alongside my devices is great too! This year I decided to expand and attend one of the many webinars that genuity offers, through that I was partnered with a team that is currently helping me implement another security feature for my org and the price discount that we get is INSANE compared to the going to the vendor. Additionally, the level of contact I have with my current sales team in comparison to going direct with the supplier is unparalleled. Review collected by and hosted on G2.com.

I can't say that I dislike anything. Any feature that I'd like to see I can post to the forum and developers would perhaps implement throughout the year. Review collected by and hosted on G2.com.

Easy ticket management. We can use it to communicate with our users pretty easily. We are able to run reports to see how much time we are spending on tickets. Review collected by and hosted on G2.com.

I wanted to have a little more control over the forms and the options a user receives when they arrive at the Genuity site. It wasn't a big deal, but we couldn't find a easy way to customize that experience so that it was really clear to the user to click on a link to another ticket system. I work with David on it and we couldn't come up with a good solution. David was great and has always provided excellent support. Unfortunately, it was just limitations of the software. Review collected by and hosted on G2.com.

The customer support is first class. There is a lot of easy to use features built into the Genuity package. Still, if you find you need extra support there is always some one very knowledgeable and easy to reach. The price is phenomenal. I am an engineer for a managed service provider. Some of our smaller businesses need a very budget-friendly solution. Genuity offers the best budget friendly solution I have seen, yet it lacks none of the features a customer would want. Review collected by and hosted on G2.com.

I really do not have any negatives. There are some small feature add-ons I would like to see added that I have expressed interest in in the past. Overall however, I think the package that is offered is great just the way it is. Review collected by and hosted on G2.com.

The Price Model offers a cost-effective solution with no charges per asset or user, making it economically attractive. The user interface (UI) is generally well-designed and user-friendly also the connectors make the setup very quick. However, it lacks bulk update features, which can hinder efficiency in daily asset management tasks. Despite this limitation, the platform provides a comprehensive set of tools and features necessary for most needs. Very good cutomer support also, you normally get a response in minutes and they dont just disapear after the chat ends. Review collected by and hosted on G2.com.

The Single Sign-On (SSO) feature does not work reliably, which can be a bit of a pain. Overall, the feature set for asset management was not robust enough for us to use at scale. However, we still find the contracts functionality useful and continue to use it. Review collected by and hosted on G2.com.

Honestly, you cannot beat the price. We're saving thousands of dollars a year in helpdesk and asset management software.

The solution really allows you have an overall view of your IT spend, current assets, current contract, and still provides a great helpdesk experience.

I would also be remiss if I didn't mention Genuity's support team. They are the absolute best. We've had a ton of questions getting set up and they've never blinked at helping us.

Integration was a breeze as well. The tools to connect to systems you already use are wonderful and make for a lot of the tedious data entry non-existant. Review collected by and hosted on G2.com.

Like every system, Genuity has it's quirks. I'd like to see a API so we could connect Genuity to payroll systems, and project management (Asana).

Your organization needs to be bought in to using the sytem. Forwarding tickets is difficult, and something that we struggled with until we invited all of our mangers.

"NoReply" emails do not come through. I understand the reason (if they came from another help desk they would create a loop), but this is definately a setback. I wish you could set "NoReply" emails to never create an automated response and we could get them back in the system. Particularly with the contract and SaaS/Vendor Management, it would be awesome to get the invoices to flow directly into Genuity for easy linking. Review collected by and hosted on G2.com.

I like working with the support team and engineering team. They appreciate all feedback and welcome any feature requests.

Integrated the ticketing system with the inventory system is a god-send. Review collected by and hosted on G2.com.

The ticketing system isn't as robust as other solutions, but the product is still very young. With time I have no doubt it can become as robust as Atlassian - Service Desk or Fresh Service. Review collected by and hosted on G2.com.

Lots of modularity to the platform. Every section of Genuity can be custom tailored to the needs of the department, and can be expanded easily. Review collected by and hosted on G2.com.

Some custom functions have a learning curve. Review collected by and hosted on G2.com.