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BackBox

By BackBox

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BackBox Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

BackBox Media

BackBox Demo - BackBox Dashboard
This is the BackBox dashboard with widgets users can customize, showing info about a variety of BackBox features, like backup status, network usage, system information, Intellichecks status, and license info.
BackBox Demo - BackBox Device Management
View from one location all devices managed across your network, providing easy access to all devices, backup files and status. (BackBox supports over 180 devices)
BackBox Demo - BackBox Dynamic Inventory Information
BackBox's Dynamic Inventory shows up-to-date information on hardware and software information collected from all devices, current to the last time a backup was done on the device.
BackBox Demo - IntelliChecks by Device Report
BackBox shows at a glance, by device, the status of the device and why any of the checks failed. Identify and solve problems quickly!
BackBox Demo - BackBox Quick Task Job
BackBox allows users to execute jobs on demand, without the need to schedule them.
BackBox Demo - BackBox Technical Survey Report
BackBox provides a flexible inventory report for any device, providing configuration details, connections information and any info we can pull from the device.
Quick BackBox Platform Demo Video | Cyber Resilience Platform Overview
Play BackBox Video
Quick BackBox Platform Demo Video | Cyber Resilience Platform Overview
Transforming Vulnerability Intelligence into Actionable Insights | Network Cyber Resilience Platform
Play BackBox Video
Transforming Vulnerability Intelligence into Actionable Insights | Network Cyber Resilience Platform
What's New in BackBox 8.0.
Take a tour of BackBox 8.0 and see how our latest release simplifies network automation, enhances visibility, and gives you complete policy control to manage modern infrastructures with confidence.
Play BackBox Video
What's New in BackBox 8.0. Take a tour of BackBox 8.0 and see how our latest release simplifies network automation, enhances visibility, and gives you complete policy control to manage modern infrastructures with confidence.
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BackBox Reviews (158)

Reviews

BackBox Reviews (158)

4.5
158 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise BackBox for its automation features and ease of use, which significantly reduce manual effort in managing network backups and configurations. The product's ability to streamline complex tasks and provide reliable support enhances overall efficiency, making it a valuable tool for network management. However, some users note that the user interface can be complex, particularly for new users.

Pros & Cons

Generated from real user reviews
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Rui D.
RD
Professor Assistente Convidado
Mid-Market (51-1000 emp.)
"Outstanding Product and Experience"
What do you like best about BackBox?

From the seamless automation of network tasks to the robust backup and recovery features, BackBox has truly enhanced our operational efficiency and security.

The intuitive interface and powerful automation capabilities have significantly reduced manual workload, allowing our team to focus on strategic initiatives rather than routine maintenance. The reliability of the platform gives us confidence that our configurations and backups are always up to date and secure.

I highly recommend BackBox to any organization looking to streamline network management and improve overall system resilience. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

At the moment, we are fully satisfied with BackBox and have no concerns or dislikes. The product meets our needs efficiently, providing reliable automation, backups, and security. It has been a valuable tool for our operations, and we appreciate the continuous improvements and support from the BackBox team. Review collected by and hosted on G2.com.

BT
Senior network solutions architect
Information Technology and Services
Small-Business (50 or fewer emp.)
"It's real reliable network automation for daily operations"
What do you like best about BackBox?

My favorite feature of BackBox is the manner in which it looks after repetitive network tasks in an organized manner. The implementation process was not disruptive because it was seen as controlled. We have connected it to ServiceNow and our alerting systems within the company so that changes and backups are synchronized. I spend almost every day on the platform, which demonstrates how it is an important part of my everyday life. My work is much more predictable due to the number of features that are oriented to device configuration and policy validation. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

A disadvantage of BackBox is that certain complex workflows need more technical scripting expertise slowing down the assimilation amongst junior team members. As part of the implementation, we discovered that some jobs could not be customized as easily as they were supposed to be customized. Although it can be integrated with other systems, it may need time to fine-tune all connections. This affects our work as it introduces additional procedures when we are in need of deploying new automation operations fast. Review collected by and hosted on G2.com.

OF
Cybersecurity Analyst
Information Technology and Services
Small-Business (50 or fewer emp.)
"Stronger backup discipline across distributed devices"
What do you like best about BackBox?

The greatest benefit of BackBox to me is that it paves consistency in network operations. I use it day by day to support configurations throughout routers and security appliances, a level of manual intervention is minimized. We matched it with our service desk platform internally to record the results of tasks in order to comply. The implementation was a matter of planning, but once it was done it became part of our routine. It is able to maintain stable infrastructure due to its automation capabilities. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

The thing that I consider difficult about BackBox is the preparation that has to be done at the start. Determining the type of devices and establishing correct credentials was more time consuming. Our frequency of use is high and so even slight set-up errors impacted on scheduled tasks. The features are robust, but the features can cause the environment to be technical. This added work load to our network team at the initial stages. Review collected by and hosted on G2.com.

CG
Systems Reliability Engineer
Security and Investigations
Small-Business (50 or fewer emp.)
"Never worry about losing configurations again"
What do you like best about BackBox?

I like BackBox since it will provide our IT department with assurance in recoverability preparedness. The version history of automated backups of the network devices or server that has gone down means that we can have the networks reconfigured in a short period of time. It has enhanced our daily workflow, and the characteristics of grouping the devices and controlling the storage allocations have helped us to preserve the compliance as well as prevent any inconveniences during the updates or maintenance windows. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

The ability to control the complexity of groups of devices and backup versions at the same time is the primary disadvantage to me. Making sure that devices were carefully mapped to schedules during rollout was necessary. The mistakes are easily spotted because of the number of times that they are used on a daily basis, which might have an impact on the confidence with the system. This is because alerting is a simple procedure, hence additional time is required to verify the failed backups and intervention. Review collected by and hosted on G2.com.

"Simple Backup Management, really needs to evolve and include config management capabilities"
What do you like best about BackBox?

I like that BackBox is web-based, making it simple to use and easy to add and manage devices along with their configurations. It's valuable because even a novice can use it with just a bit networking experience. I also appreciate their technical support which is very hands-on and helpful. Setting it up was very easy, and we managed to get it up and running within a couple of days. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

I would like to see Backbox continue to mature toward a full configuration management across common network and security device types. While Backbox is very strong in back and very basic config management, there is a gap when it comes to declarative, repeatable configuration management at scale. I'd like to see functionality found in Ansible and Terraform which allows me to define desires config state, manage config drift, and apply consistent conf across many devices. Would also be nice to see some sort of AI agent that would help automate all tasks within backbox Review collected by and hosted on G2.com.

Azeddine B.
AB
Senior Network and Security Consultant
"Efficient Backup and Restore with Flexible Automation"
What do you like best about BackBox?

I really like BackBox for the basic tasks of backing up and restoring device configurations. Its ease of use stands out, especially the ability to create scripts easily to gather different information from equipment or push configurations to devices. Another great aspect is the flexibility around custom and additional scripts, which helps automate repetitive specific tasks. This is particularly beneficial for backups, pre/post-upgrade checks, and config validation. Initial setup was straightforward; once you configure a service account for backups with the first equipment, you can easily replicate this setup to add more equipment. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

I don't like the lack of visibility and reporting with custom reports or trend views. Troubleshooting is difficult when a device is not able to be backed up because the logs are not easy to read and sometimes misleading, it's like only the support team can decode them. The API integration for adding equipment at scale needs improvement, for example using a CSV file with authentication to add multiple devices at once. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"Easy Automation with Reliable Backups"
What do you like best about BackBox?

I like that BackBox has a great dashboard that's easy to use and understand. The newer version has an easy setup that allows us to build out automations. It's like a single pane of glass, so we can log in and make sure all the devices are being backed up and compliant. The initial setup was fairly easy, just needing to set up the credentials to log in to devices and pull the backups. BackBox is very easy to work with and very open to ideas and suggestions, always pushing to improve. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

Nothing really doesn't work. Just hoping for more AI integrations to automate more things in the future. Review collected by and hosted on G2.com.

Wajdi C.
WC
Ingénieur sécurité réseau
Enterprise (> 1000 emp.)
"A reliable and intuitive solution for network equipment backup"
What do you like best about BackBox?

What I appreciate most about BackBox is its ease of use for backing up and managing network equipment configurations. The interface is clear and intuitive, which greatly simplifies daily operations, even with a large number of devices to manage. The automation features save a lot of time, especially for scheduled backups, compliance checks, and configuration comparisons. I also appreciate the reliability of the solution: backups run smoothly and restorations are simple and effective when needed. Finally, BackBox support is very responsive and competent, which is a real asset in a critical network environment. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

There are ultimately quite few major negative points to report. It can be noted that some advanced features require a slightly longer learning curve, especially for very specific scenarios or deep integrations with other tools. The interface, although generally clear, could sometimes be even more customizable to adapt to very particular use cases. Finally, depending on the size of the infrastructure, processing times for some massive operations can be improved, even though it remains acceptable in the majority of situations. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"BackBox: Simple Network Automation"
What do you like best about BackBox?

I like BackBox most for how quickly it lets you automate reliable backups and upgrades across many network and security vendors without needing to write complex code.

Its multi-vendor support and thousands of pre-built automations make it easy to standardize tasks like configuration backup, 1‑click restore, OS and firmware updates, and compliance checks across firewalls, routers, and other devices. The 5‑step backup verification and configuration comparison features give strong confidence in recovery and make troubleshooting “what changed” much faster during incidents. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

The UI can feel dated and not very intuitive for new users, which contributes to a steeper learning curve when you start building more complex automations. Integrating with ITSM, CMDB, and SIEM tools like ServiceNow, Jira, or external SOC platforms often requires custom scripting or API work instead of native, plug‑and‑play connectors. It also lacks built-in real-time monitoring and incident/ownership handling, so you usually need separate tools for alert management and detailed reporting. Review collected by and hosted on G2.com.

JG
Enterprise (> 1000 emp.)
"Efficient Backups and Network Automation with BackBox"
What do you like best about BackBox?

I find that BackBox is an intuitive and easy-to-use tool, which makes it accessible even for users with little experience. I especially like that the platform comes with pre-existing scripts, which is extremely valuable as it saves us a lot of time by eliminating the need to develop scripts or tools on our own to perform backups. This aspect makes the process more efficient and less laborious, significantly contributing to improved productivity. Additionally, I appreciate the support that BackBox offers during the configuration of the web part, which facilitates its implementation for those who have basic knowledge of Linux. Review collected by and hosted on G2.com.

What do you dislike about BackBox?

The execution of massive tasks could be improved by suggesting the inclusion of some notice or disclaimer when applying actions massively. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

18 months

Average Discount

18%

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BackBox Features
Compliance
Scheduling
Maintenance
Scalability
Real-time Sync
Storage Capacity
Remote Backup
Disk Backup
Local Backup
Storage Formats
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BackBox