BackBox Reviews & Product Details

I find that BackBox is an intuitive and easy-to-use tool, which makes it accessible even for users with little experience. I especially like that the platform comes with pre-existing scripts, which is extremely valuable as it saves us a lot of time by eliminating the need to develop scripts or tools on our own to perform backups. This aspect makes the process more efficient and less laborious, significantly contributing to improved productivity. Additionally, I appreciate the support that BackBox offers during the configuration of the web part, which facilitates its implementation for those who have basic knowledge of Linux. Review collected by and hosted on G2.com.

The execution of massive tasks could be improved by suggesting the inclusion of some notice or disclaimer when applying actions massively. Review collected by and hosted on G2.com.

What I appreciate most about BackBox is how it streamlines and automates complex network operations. By offering a centralized platform for handling backups, configurations, and compliance, it helps save time and minimizes the risk of human error. The user-friendly interface, combined with robust automation features, makes it straightforward to maintain consistency across all devices. This approach ensures both reliability and security, all without introducing extra complexity. Review collected by and hosted on G2.com.

What I dislike about BackBox is that its interface can feel a bit complex at first, and some advanced features require extra configuration to fully leverage. Review collected by and hosted on G2.com.

The best aspect of BackBox is that I can maintain my workflow without truly having any additional headaches. Its installation did not disrupt our current system and its functionality matches what we need in terms of functionality. I rely on it quite frequently throughout the week since it merely makes things stable. The customer support was also quick whenever I needed assistance hence I never felt stuck during peak hours. Review collected by and hosted on G2.com.

What irritates me about BackBox is the fact that certain updates are rough during an initial period, and they slow me down until I become accustomed to it. Implementation of new releases occasionally disrupts my rhythm, particularly when I am closing tasks. I also believe that some of the features can be enhanced further, and therefore, I sometimes require external tools. Customer care comes in when I call but the hiccups still cost me time when I have business to transact. Review collected by and hosted on G2.com.

I like that BackBox gives me a centralized, web-based interface that I can access from anywhere. Real-time operation makes it easy to see what’s happening and make decisions quickly. Their support team is a major plus: the service desk is responsive, open to feedback, and willing to collaborate with us on custom scripts that aren’t included out of the box. I also appreciate their flexibility in adapting BackBox to support a wide range of non-standard hardware. That willingness to work with our environment adds a lot of value. Review collected by and hosted on G2.com.

BackBox is powerful, but it’s not yet a streamlined automation platform. I’d like to see it evolve toward a more cloud-style, infrastructure-as-code approach similar to tools like Terraform. Right now, it lacks a true “snapshot” view of all configurations and a reusable template system that can be applied across different platforms. Common patterns exist, but the way they’re applied to different device types could be more standardized. A more robust backend model or configuration database, plus meta-templates that can be applied to device groups, would make it much easier to scale automation. That would reduce the need to manually customize each device or configuration set and make on-the-fly changes far more efficient. Review collected by and hosted on G2.com.

What I appreciate most about BackBox is how it automates reliable network device backups and allows for easy one-click restores, which saves a lot of time and minimizes manual work. The platform supports a variety of vendors, ensures configuration compliance, and enables quick remediation of vulnerabilities, all of which contribute to making network management straightforward and efficient. On top of that, BackBox provides a secure, centralized solution for handling backups and maintaining strong cyber resilience. Review collected by and hosted on G2.com.

At times, the initial setup can be somewhat challenging, particularly if you don't have previous experience. Some features, such as scheduling, could be more streamlined. However, overall, this is a robust tool that significantly simplifies managing network backup and security. Review collected by and hosted on G2.com.

I really like being able to access all the equipment from a single platform with BackBox. This makes managing the devices on the network easier, as I can unify, configure, and verify the status of our network equipment efficiently. BackBox has replaced the previous tools we used in the company, such as Cisco Prime and Cisco DCNM, demonstrating its ability to integrate perfectly and meet our operational needs without the need for additional tools. Moreover, although the initial setup was done by an external provider, it seemed to be a simple process where we only had to provide the necessary information to add the devices. This shows that BackBox offers a user-friendly experience from the start, which is a valuable factor for our technological infrastructure. These aspects are reflected in my willingness to recommend BackBox, with a score of 10 on a recommendation likelihood scale. Review collected by and hosted on G2.com.

The information on the interfaces of network equipment is an area where there is room for improvement in BackBox. Review collected by and hosted on G2.com.

I love how BackBox is easy to use, especially when setting up new backup and Intellicheck jobs, which has simplified training new users on the platform. The support provided by BackBox has been fantastic, always willing to work with us and assist if we have any questions, which contributes significantly to our positive experience. Additionally, the platform itself is intuitive and simplifies the process of building and automating new jobs or scripts, allowing us to focus on testing and automating tasks within our environment efficiently. Moreover, the initial setup of BackBox was straightforward, and while time-consuming due to the number of checks we've built, each check is individually easy to build, and BackBox support is always ready to help. The supportability and ease of training new users were key reasons for switching from Joval, and we've been very satisfied with our decision. Review collected by and hosted on G2.com.

I looked at using the vulnerability management tool in BackBox, and found that it doesn't add enough value compared to other vulnerability management tools to warrant switching from our existing toolset. Review collected by and hosted on G2.com.

I find the portability of BackBox to be of great value. I will be able to implement it on-site without installing a single software and get the important security information. I also like the fact that the reporting functions are clear and concise, and it is therefore easy to present complex technical findings to non-technical clients. Review collected by and hosted on G2.com.

It is a bit hard to analyse on the go due to the absence of a specific mobile application. In addition, the software may be improved to support other less popular devices. More efficient creation on individual client report would also be better. Review collected by and hosted on G2.com.

BackBox has helped to automate our intricate deployment pipelines. I particularly like that it can unify dissimilar systems and our release process became incredibly smooth. Another advantage of the agent-based automation is the ability to execute tasks on designated servers that is invaluable to our old applications. Review collected by and hosted on G2.com.

Although BackBox is not lightweight, the initial configuration was somewhat overwhelming to our smaller team. More ready-built automation templates of frequently used cybersecurity operations would also be of interest to me to accelerate the initial adoption. Once in a while, to find the path to the specific setting, one might have to dig through documentation. Review collected by and hosted on G2.com.

Sase products and services are being supported started with Meraki. Product is now pushing itself for automation and integrity services. Backward compatibility with existing products is a plus in new releases. Support team is enthusiastic for additional devices to be supported. Number of new CVEs supported in the system has been increased throughout the latest updates. Review collected by and hosted on G2.com.

AI related capabilities are not seen in the product. Main Sase vendors are still not supported. There's no cloud or marketplace deployment where we can utilize additional monitoring scenarios. Incident management and proper alerting mechanisms can not be conducted throughout the system. Review collected by and hosted on G2.com.