Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seamless and fast. It runs automations and in the tool directly very quickly with a full audit trail which is very useful for any troubleshooting. There is a variety of uses that it can cater for and they regularly release updates to improve the tool. Review collected by and hosted on G2.com.

Xurrent doesn't allow dynamic API lookups therefore we have to duplicate a lot of data held in other systems in the tool so it can be presented in a lookup field. Their documentation could do with some updating with more technical details. Review collected by and hosted on G2.com.

I’ve really enjoyed working with the Xurrent ITSM tool. What stood out right away was how easy it was to set up and get running. The whole system is very standardized, so there wasn’t much hassle with configuration or ongoing maintenance, which was a big plus. Review collected by and hosted on G2.com.

As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal dashboards reporting over several customers in 1 dashboard. Review collected by and hosted on G2.com.

Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to manage incidents and service requests, and the automation features save us a lot of time. The real-time dashboards and reporting tools also help us stay on top of performance metrics and SLAs. Review collected by and hosted on G2.com.

Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. Review collected by and hosted on G2.com.

Its ability to enable with very little actual coding every step from a ui to an end action Review collected by and hosted on G2.com.

For me personally, the lack of some advanced features mainly the ability to grab a complete workflow from qa to prod for example or the inability to see a complete mind map of the workflow and relevant items Review collected by and hosted on G2.com.

It makes incident and change management much easier. The interface is clear and the reporting helps us keep track of SLAs Review collected by and hosted on G2.com.

Integration options are limited and performance can slow down with many tickets. Review collected by and hosted on G2.com.

Key Differentiators

- The intuitive User Interface

- The continuous development of new features

- The ease of configuration

- The SIAM philosophy

- Performance of the cloud application Review collected by and hosted on G2.com.

Nothing! In all honesty, your feedback as a customer is captured by the Xurrent organisation and addressed in a professional manner. Review collected by and hosted on G2.com.

It is not complicated and does not tire the IT service management staff. Review collected by and hosted on G2.com.

Changes made without notice. This is challenging for us. Review collected by and hosted on G2.com.

Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstracted ivory towers and brings us back to ground. Allowing for the creation of service catalogues and service delivery that matches what occurs in real life. Ultimately this leads to greater effficienies within resolver teams and a net positive for end users consuming a service that is in familar language.

The ability for Xurrent to scale up with an organisation and drive maturity is second to none. Using its unique tenant based feature, multiple accounts can be spun up for varying departments such as IT, HR, Legal, Risk, Security / Cyber etc. Services delivered between these departments are trivial to implement which for other tools on the market right now would be challenging to otherwise impossible.

Another unique feature about Xurrent is fully integrated SIAM and this comes out in the way they handle their customer support. Tickets or issues being raised about Xurrent can be created within the tool itself (no longer the days of having to go to a seperate supplier support portal) enabling a use case where an organisation's end user may raise a question about xurrent which goes to their internal support team, who then may escalate this up to their implementation partner who then may escalate it up to Xurrent themselves, all the while the note history is visible between every organisation fostering open collaboration.

Lastly Xurrent, and the people who run it are fantastic. They have a fantastic product, and their ongoing stewardship of that product is excellent. I would wholeheartdly recommend Xurrent to any business looking to maturity their IT Service Management or Enterprise Service Management positions and want a fresh take on an otherwise stagnant market. Review collected by and hosted on G2.com.

The only major drawback with Xurrent currently is their UI is slightly dated feeling.

That being said there is a whole new UI release coming shortly on their development roadmap so I can see this issue going away soon. Review collected by and hosted on G2.com.

Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with Suppliers and Customers, where all the managed internal and external Services are the starting point with an outstanding awareness and focus on security.

AI integrations are adding value to request handling and support questions, custom workflows with (approval) tasks, automation and integrations options which are available on a wide landscape for departments like IT, HR, Facility management, etc. With a Self-Service portal and the optional webshop, the accessibility for internal and external end users is a piece of cake.

The modern layout of the GUI for Specialists gives you direct access to all requests, tasks, workflows, reports, and more related to your work environment to do your job as efficiently as possible. Review collected by and hosted on G2.com.

Not a real dislike but the weekly update of enhancements (requested by customers or Xurrent) first performed in QA and added in production a week later can sometimes be a challenge and suggests to be flexible sometimes. That being said, Xurrent always listens to customers' comments and remarks and is willing to come to a wanted outcome for all. Review collected by and hosted on G2.com.

The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we don't have to worry about the security of the platform and the risks involved with rolling out updates ourselves. The Self Service portal was changed within a day to make it look like our own. That makes it easy to quickly implement. Review collected by and hosted on G2.com.

To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! Review collected by and hosted on G2.com.