My favorite feature of BackBox is the manner in which it looks after repetitive network tasks in an organized manner. The implementation process was not disruptive because it was seen as controlled. We have connected it to ServiceNow and our alerting systems within the company so that changes and backups are synchronized. I spend almost every day on the platform, which demonstrates how it is an important part of my everyday life. My work is much more predictable due to the number of features that are oriented to device configuration and policy validation.

The greatest benefit of BackBox to me is that it paves consistency in network operations. I use it day by day to support configurations throughout routers and security appliances, a level of manual intervention is minimized. We matched it with our service desk platform internally to record the results of tasks in order to comply. The implementation was a matter of planning, but once it was done it became part of our routine. It is able to maintain stable infrastructure due to its automation capabilities.

Yes, ease of backup multiple devices, multiple customers on same console.