[ Genuity Reviews ](https://www.g2.com/products/genuity/reviews) [ Genuity Reviews ](https://www.g2.com/products/genuity/reviews) # Genuity Pricing Overview [Editedit](https://my.g2.com/genuity/pricings) Free Trial ## Genuity Pricing Key Insights Last updated on Jul 28, 2026 * * * Genuity offers **1 pricing edition** , starting at **$29.99**. Genuity pricing tiers are designed to support different usage levels and team sizes. Genuity also offers a **free trial**. Compare the Genuity pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Genuity** for **custom pricing**. * * * Genuity Subscription — $29.99 Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Genuity Subscription $29.99 per month, per company The first 30 days is free and completely risk-free, no credit card required. After that Genuity is $29.99 a month per company. No matter your company size, it's one flat cost. Pricing information for Genuity is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Genuity must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Genuity Pricing FAQs Generated using AI Is Genuity free, or does it offer a free trial? Genuity does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. Who is Genuity pricing best suited for? Genuity's pricing is best suited for small to mid-market IT teams, typically at companies with 50 to 1,000 employees, that need a multi-module ITSM solution without per-seat costs. G2 reviewers from education, legal services, financial services, nonprofits, manufacturing, and government administration all highlight strong fit. Budget-constrained organizations, including nonprofits and schools previously relying on spreadsheets or Google Forms, are frequently cited as ideal adopters. G2 reviews also indicate managed service providers use Genuity for smaller clients needing affordable ITSM. Enterprise reviewers appear in G2 data as well, though some note Genuity's asset management depth may not scale to very large or complex environments. What are the key differences between the free and paid versions of Genuity? Genuity does not offer a permanent free tier, but G2 pricing data confirms a free trial is available for evaluation. The fully licensed Genuity subscription is priced at $29.99 per month per company and unlocks the complete feature set, including helpdesk ticketing, asset management, vendor and contract management, telecom billing, network monitoring, spend tracking, and SaaS management. G2 reviewers consistently note there are no per-user or per-asset charges within the paid plan, meaning the trial-to-paid transition grants full, unlimited access across all modules. Custom enterprise quotes are also available for organizations with more complex needs beyond the standard Genuity subscription tier. Is Genuity considered good value for its pricing? Genuity is widely regarded as exceptional value. G2 reviewers repeatedly cite the $29.99 flat monthly per-company fee as a standout differentiator, with multiple reviewers calling it unbeatable, borderline unbelievable, and the best on the market. The pricing model includes unlimited users and agents, which G2 users contrast favorably against per-seat competitors. Reviewers across mid-market and small business segments highlight that asset management, helpdesk ticketing, vendor management, contract tracking, and telecom management are all included at that single price point. One G2 reviewer noted switching from Spiceworks; another mentioned saving thousands annually. The sole pricing concern flagged by a G2 reviewer was an unannounced price jump to $125 per month at one point. ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,351) ](https://www.g2.com/products/freshservice/reviews) [ ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5(5,027) ](https://www.g2.com/products/ninjaone/reviews) [ View All Alternatives ](https://www.g2.com/products/genuity/competitors/alternatives) ## Genuity Alternatives Pricing The following is a quick overview of editions offered by other [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) | Product | Price | Features | | --- | --- | --- | | ![Freshservice](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png)[Freshservice](https://www.g2.com/products/freshservice/reviews) STARTER | $19.00 | For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account | | ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png)[SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) ESSENTIALS | $39.00Per Month | Includes: Incident Management Knowledge Base Service Portal Asset Management Service Catalog Change Management Service Level Agreement (SLA) Groups Custom Roles Internationalization Multi-Factor Authentication (MFA) Real time 24/7 Live Chat Support Light & Dark Mode Onboarding Services | | ![Atera](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7550bcff45895b9a0bd1ebb5c48260a6/atera.png)[Atera](https://www.g2.com/products/atera/reviews) Free trial | Free Trial | 30-day free trial. No credit card required. | Various alternatives pricing & plans Free Trial Pricing information for the above various Genuity alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Genuity Pricing Reviews (1) ![Samuel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel H.") SH Samuel H. Director of Technology Mid-Market (51-1000 emp.) 4/14/2026 "Simple, Reliable Ticketing with Outstanding Support and Great Value" 5/5 What do you like best about Genuity? Simplicity in managing Tickets, Inventory, and outstanding customer support. We have reached out to Genuity multiple times with suggestions, and they have listened and even implemented one of the suggestions. The price, for what you get, is by far the best on the market. We've never seen one single issue with their service being down. They are constantly up and perform well. We also really like their GUI. It's clean, easy for us to use, and incredibly simple for teachers and staff to submit tickets. The integration with our district Chromebooks and MacBooks was super simple. Review collected by and hosted on G2.com. What do you dislike about Genuity? Honestly, we haven’t come across anything that really stands out as something to dislike. Review collected by and hosted on G2.com. What problems is Genuity solving and how is that benefiting you? When I first took over this position, Director of Technology, the previous person had a rather large Google Sheet with "tickets" on it. A teacher or staff member would access the shared Sheet and put their trouble on it. Incredibly inefficient. Genuity has automated the process, allowing teachers to use the reporting tool or email, and a ticket is generated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Genuity Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_83a6623d5780edab2663ebcc12f2c4ff/snipe-it.jpg "Product Avatar Image") Snipe-IT 4.6/5(27) [ Compare Now ](https://www.g2.com/compare/genuity-vs-snipe-it) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_40b0773d0290d71148b433614c6c6652/lansweeper.png "Product Avatar Image") Lansweeper 4.4/5(68) [ Compare Now ](https://www.g2.com/compare/genuity-vs-lansweeper) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") SolarWinds Service Desk 4.3/5(786) [ Compare Now ](https://www.g2.com/compare/genuity-vs-solarwinds-service-desk) ##### Categories on G2 [Contract Management](https://www.g2.com/categories/contract-management)[Vendor Management](https://www.g2.com/categories/vendor-management)[IT Asset Management](https://www.g2.com/categories/it-asset-management) [Contract Management](https://www.g2.com/categories/contract-management)[Vendor Management](https://www.g2.com/categories/vendor-management)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[SaaS Spend Management](https://www.g2.com/categories/saas-spend-management)[Telecom Expense Management (TEM) Solutions](https://www.g2.com/categories/telecom-expense-management-tem-solutions) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated practice management software for law firms?](https://www.g2.com/discussions/what-is-the-top-rated-practice-management-software-for-law-firms)[What mobile app debugging tools maintain simulator reliability when testing complex features?](https://www.g2.com/discussions/what-mobile-app-debugging-tools-maintain-simulator-reliability-when-testing-complex-features)[Which AR collaboration tools are highest rated for managing remote visual support and cutting field service costs?](https://www.g2.com/discussions/which-ar-collaboration-tools-are-highest-rated-for-managing-remote-visual-support-and-cutting-field-service-costs) [Which 3D rendering software is best for animation studios that need fast render times and reliable support without a pipeline built around a single expensive tool?](https://www.g2.com/discussions/which-3d-rendering-software-is-best-for-animation-studios-that-need-fast-render-times-and-reliable-support-without-a-pipeline-built-around-a-single-expensive-tool)[Which education ERP platforms unify admissions, enrolment, and financial aid in a single student record for institutional teams?](https://www.g2.com/discussions/which-education-erp-platforms-unify-admissions-enrolment-and-financial-aid-in-a-single-student-record-for-institutional-teams)[Pros and Cons Details](https://www.g2.com/products/genuity/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)