Hub
HUB is a no-code employee intranet and knowledge management platform designed to empower HR, Marketing, and Internal Communications teams to create, launch, and manage an employee intranet independently, without the need for IT or developer support. This platform caters to organizations seeking to centralize company knowledge, enhance internal communication, and boost employee engagement while minimizing technical complexities for non-technical teams. The HUB platform is specifically built for non-technical users, allowing them to manage intranet content effortlessly. With its intuitive no-code page builder and content editor, HR and Communications teams can easily update information, manage user permissions, and introduce new sections without relying on IT. The average implementation timeline is streamlined to just 6–8 weeks, ensuring a quick transition to a fully functional intranet. User feedback highlights the platform's accessibility, with ratings of 88% for ease of setup and 89% for ease of use, showcasing its user-friendly design. HUB also distinguishes itself through its hands-on onboarding process. Each customer is assigned a dedicated onboarding team that guides them through the setup, content migration, and launch phases. This personalized support model has resulted in a remarkable 96% quality-of-support rating and a corresponding 96% customer retention rate, reflecting the platform's commitment to user satisfaction. This approach contrasts sharply with self-service models that often rely on webinars or automated chatbots, ensuring that users receive the assistance they need during critical implementation stages. As an alternative to traditional knowledge management solutions like Microsoft SharePoint, HUB has garnered positive feedback from its users. Independent G2 data shows HUB customers reporting higher satisfaction across every core usability metric compared to SharePoint customers, including ease of setup (88% vs. 73%), ease of use (89% vs. 78%), quality of support (96% vs. 79%), and likelihood to recommend (92% vs. 80%). These insights suggest that HUB not only meets the needs of its users but also excels in delivering a superior experience compared to its competitors. HUB's pricing model is another significant advantage, as it operates under a single, all-inclusive license with no feature tiers. This means that every customer has immediate access to the full suite of platform capabilities from day one, along with complimentary automatic upgrades throughout the duration of their contract. Additionally, HUB incorporates built-in AI features, such as an AI chatbot for employee self-service, AI-assisted content generation, and AI-powered content tagging to enhance internal search functionality. Hosted on ISO 27001-certified Google Cloud infrastructure, HUB also aligns with customers' environmental, social, and governance (ESG) goals, supporting sustainable practices through renewable-powered hosting and a partnership with One Tree Planted, which contributes to reforestation efforts with each implementation.
Average Rating: 4.5/5.0
Total Reviews: 117
How Do G2 Users Rate Hub?
- Quality of Support: 9.6/10 (Category avg: 9.0/10)
- Ease of Use: 8.8/10 (Category avg: 8.9/10)
- Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
- Ease of Admin: 8.7/10 (Category avg: 8.9/10)
Who Is the Company Behind Hub?
- Seller: Pancentric Digital
- Company Website:
- Year Founded: 2003
- HQ Location: London, England
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Twitter: @pancentric
2,220 Twitter followers -
LinkedIn® Page: www.linkedin.com
22 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: HR Manager
- Top Industries: Insurance, Hospital & Health Care
- Company Size: 75% Medium, 15% Small
What Do G2 Reviewers Say About Hub?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of Hub, appreciating its intuitive layout and responsive support team.
- Users praise the excellent customer support of Hub, highlighting responsiveness and helpfulness in resolving issues efficiently.
- Users value the high customization of Hub, enabling tailored solutions that evolve with their business needs.
- Users value the user-friendly nature and versatile features of Hub, enhancing communication and allowing for global collaboration.
- Users praise the user-friendly design and excellent support of HUB, enhancing internal communication and employee engagement.
Cons
- Users find the limited customization options in Hub restrict enjoyable use, desiring more flexible templates and visuals.
- Users find a lack of customization options in Hub, limiting personalization and engagement across the platform.
- Users feel the layout issues are restrictive and create confusion with predetermined elements and titles.
- Users find the limited functionality of HUB's integrations to restrict their overall experience and usability.
- Users note the missing features in HUB, such as improved scheduling, custom prompts, and enhanced icon search.
What Are Recent G2 Reviews of Hub?
"Excellent Solution and equally excellent Service"
Rating: 5.0/5.0 stars
— Mark B.
"A True Central Communication Hub with Intuitive UI and Strong Support"
Rating: 5.0/5.0 stars
— Carly C.
What Are G2 Users Discussing About Hub?
- What does Hub Intranet do? - 1 comment
- What is my hub?
- What are intranet softwares? - 1 comment
- What is an intranet hub? - 1 comment

