# Best Customer Service Automation Software for Small Business - Page 2

## How Many Customer Service Automation Software Products Does G2 Track?

**Total Products under this Category:** 196

### Category Stats (Aug 2026)

- **Average Rating:** 4.61/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Service Automation Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 44,800+ Authentic Reviews
- 196+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Service Automation Software
 ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=1318232&focus%5B%5D=4215&focus%5B%5D=61400&focus%5B%5D=55256)

Highlighted products: Jotform AI Agents, Fin, Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Google Contact Center AI, Genesys Cloud CX, Tidio, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=tidio&focus%5B%5D=servicenow-customer-service-management&segment=small-business)

**Sponsored**

### EZO

EZO is a cloud-based Enterprise Asset Management (EAM) platform with a built-in CMMS, designed to help mid-market and enterprise teams run asset operations with control and visibility. Established in 2011, EZO is built for equipment-centric organizations and brings asset planning, tracking, movement, and maintenance into a single system so teams know what they have, where it is, and whether it’s ready for use. The EZO Core Enterprise Asset Management Platform is designed as a command center for teams that run equipment-centric operations, allowing them to efficiently track and maintain their mission-critical assets. With barcode, QR code, and RFID scanning, teams can manage checkouts, transfers, and custody across locations with full accountability. Automated workflows, approvals, and real-time alerts reduce manual work and help standardize operations at scale. Dashboards and customizable reporting provide a single source of truth for availability, utilization, movement history, and loss prevention, accessible from anywhere for faster decisions. EZO helps enterprises keep critical assets visible, ready, and available without operational slowdowns. The platform simplifies the check-in and check-out processes, making it easier for teams to manage asset movements in real-time. The built-in CMMS (Computerized Maintenance Management System) add-on transforms maintenance operations from reactive to proactive. EZO’s native CMMS enables preventive maintenance, work order management, and complete service history tracking and helps teams to minimize downtime, extend asset life, and stay audit-ready. Organizations can benefit from improved reliability and efficiency in their maintenance processes, leading to better resource allocation and reduced operational disruptions. Overall, EZO is designed to empower enterprise organizations by enhancing their asset management and intelligence capabilities. It is built for organizations where asset availability directly impacts mission-critical operations. It helps mid-market and growing enterprise teams keep equipment visible, controlled, and always ready for the next job.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-08-08T19%3A01%3A34Z&secure%5Bdisplayable_resource_id%5D=1631&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=7962&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=7962&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=9dfa2f123610832b30c835c214fc8e9111cba5824843763dbc2276c31d7cbd95&secure%5Burl%5D=https%3A%2F%2Fezo.io%2Fezofficeinventory%2F%3Futm_source%3Dpaid_advertising%26utm_medium%3Dg2%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Evly](https://www.g2.com/products/evly/reviews)

Evly is an AI assistant designed to enhance your customer service, built by support veterans who understand what actually works. Unlike other AI, Evly actually gets your business, seamlessly integrating into your CRMs and workflows. Why Evly? Evly will let you handle 85% of routine requests in under 15 seconds and in more than 95 languages, anytime. Our AI delivers human-like responses across 6+ industries while your team focuses on complex issues. Key benefits highlighted - Lightning-fast 15-second response times for common queries - Complete automation of routine tasks (cancellations, transactions, changes) - 95+ language support for global customers - Seamless integration with existing tools and workflows - Deep analytics for continuous improvement - 24/7 omnichannel coverage Evly is that one AI that adapts to you and works for you, not the other way around.

**Average Rating:** 4.9/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Evly?

- **Language:** 9.4/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 5.0/10 (Category avg: 10/10)

#### Who Is the Company Behind Evly?

- **Seller:** [EverHelp](https://www.g2.com/sellers/everhelp)
- **Year Founded:** 2021
- **HQ Location:** Warsaw, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd482ab9fccda4b763345d81c793aed82e3b37fb056a140a42a607d6a5075d3e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feverhelp&secure%5Burl_type%5D=linkedin_company_website)  
263 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 123% Small, 18% Medium

#### What Do G2 Reviewers Say About Evly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Evly, significantly boosting productivity and streamlining communication for teams.
- Users appreciate the **automation capabilities** of Evly, significantly reducing repetitive tasks and improving efficiency for agents.
- Users appreciate the **exceptional automation** of Evly, allowing quick resolutions and significant cost savings while enhancing customer experience.
- Users value the **seamless connectivity** of Evly, enabling efficient handling of customer queries across multiple platforms in real-time.
- Users value **Evly's efficient tracking capabilities** , enabling quick responses to customer inquiries even during offline hours.

##### Cons

- Users find the **dashboard issues** can hinder initial comfort, despite the platform's overall functionality being effective.
- Users find the **difficult setup** of Evly time-consuming, requiring initial effort to tailor it to their needs.
- Users note a **steep learning curve** due to initial setup and training required for effective use of Evly.
- Users occasionally face **understanding issues** with Evly's language capabilities, as initial replies may lack accuracy and detail.
- Users find the **difficult implementation** of Evly to be time-consuming despite the quick technical integration.

#### What Are Recent G2 Reviews of Evly?

**["An Amazing Assistant for Companies Working in Logistics"](https://www.g2.com/survey_responses/evly-review-11613732)**

**Rating:** 5.0/5.0 stars

_— Choon H._

[Read full review](https://www.g2.com/survey_responses/evly-review-11613732)

**["A real upgrade to how we handle customer care"](https://www.g2.com/survey_responses/evly-review-11787211)**

**Rating:** 5.0/5.0 stars

_— Carina S._

[Read full review](https://www.g2.com/survey_responses/evly-review-11787211)

### [Voiceflow](https://www.g2.com/products/voiceflow/reviews)

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 111

#### How Do G2 Users Rate Voiceflow?

- **Language:** 8.9/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.8/10 (Category avg: 10/10)

#### Who Is the Company Behind Voiceflow?

- **Seller:** [Voiceflow](https://www.g2.com/sellers/voiceflow)
- **Company Website:** www.voiceflow.com
- **Year Founded:** 2019
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6db6ec5d977c0cf9fcc6ee9854faa09be2b46d90abcf838a12cca293a9d20d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiceflowhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 15% Medium

#### What Do G2 Reviewers Say About Voiceflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Voiceflow, facilitating intuitive design and seamless integration without coding.
- Users love the **user-friendly no-code building** of Voiceflow, making it easy to create and customize AI agents.
- Users praise the **easy integrations** of Voiceflow, allowing seamless connections with apps and enhancing overall functionality.
- Users praise **Voiceflow's intuitive interface and powerful integration capabilities** , making AI bot creation seamless and efficient.
- Users love the **easy integration features** of Voiceflow, making connections and customizations simple and intuitive.

##### Cons

- Users find the **limited features** of Voiceflow restrictive, noting difficulties with integration and setup guidance.
- Users find **integration issues** with Voiceflow, requiring more accessible guidance and improved connection processes for a smoother experience.
- Users find the **missing features** in Voiceflow's dashboard limiting, affecting both functionality and user experience.
- Users face **usage limitations** due to restricted integrations, hosting options, and reliance on built-in AI credits.
- Users suggest that **improvements in onboarding and debugging** would enhance their experience with Voiceflow significantly.

#### What Are Recent G2 Reviews of Voiceflow?

**["Intuitive Visual Designer That Speeds Up Conversational AI Development"](https://www.g2.com/survey_responses/voiceflow-review-13122005)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/voiceflow-review-13122005)

**["Effortless Agent Building with Fair Pricing"](https://www.g2.com/survey_responses/voiceflow-review-12966733)**

**Rating:** 5.0/5.0 stars

_— Jack M._

[Read full review](https://www.g2.com/survey_responses/voiceflow-review-12966733)

#### What Are G2 Users Discussing About Voiceflow?

- [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) - 1 comment, 1 upvote

### [Gladly](https://www.g2.com/products/gladly/reviews)

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,086

#### How Do G2 Users Rate Gladly?

- **Language:** 9.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12917752)

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [Robylon AI](https://www.g2.com/products/robylon-ai-robylon-ai/reviews)

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide.

**Average Rating:** 5.0/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Robylon AI?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 9.9/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.8/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Robylon AI?

- **Seller:** [Robylon AI](https://www.g2.com/sellers/robylon-ai)
- **Year Founded:** 2024
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=386c0ae643d80ed9e725697373820585b08c0ad901a7ffeb00b215931b798059&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Frobylonai&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 83% Small, 7% Medium

#### What Do G2 Reviewers Say About Robylon AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **efficiency of Robylon AI's voice agent** , significantly improving outreach and lead generation while saving time and resources.
- Users value the **24/7 automation** of Robylon AI, enhancing support efficiency and customer satisfaction significantly.
- Users commend Robylon AI for its **remarkable efficiency** , drastically reducing outreach time and optimizing resource utilization.
- Users commend Robylon AI for its **exceptional customer satisfaction** , streamlining support and efficiently managing attendee requests.
- Users appreciate the **ease of use** of Robylon AI, enabling efficient management of attendees and requests seamlessly.

##### Cons

- Users find the **learning curve steep** due to manual processes and limitations on the free plan's capabilities.
- Users note the **limited AI capabilities** of Robylon, with restrictions on analytics, ticket volume, and automation features.
- Users find the **accent recognition inaccuracies** amusing but manageable, especially between American and British pronunciations.
- Users report a **persistent hallucination issue** in 5-10% of cases, though accuracy has improved recently.
- Users find the **manual process for consuming older tickets and chats** cumbersome and time-consuming for training the model.

#### What Are Recent G2 Reviews of Robylon AI?

**["Best AI voice agent to get your job done within minutes"](https://www.g2.com/survey_responses/robylon-ai-review-11585963)**

**Rating:** 5.0/5.0 stars

_— Charles P._

[Read full review](https://www.g2.com/survey_responses/robylon-ai-review-11585963)

**["AI-led customer support service that actually works"](https://www.g2.com/survey_responses/robylon-ai-review-10349046)**

**Rating:** 5.0/5.0 stars

_— Nikita N._

[Read full review](https://www.g2.com/survey_responses/robylon-ai-review-10349046)

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 680

#### How Do G2 Users Rate Dialpad Support?

- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 45% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues.
- Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications.
- Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance.

##### Cons

- Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues.
- Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience.
- Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most.
- Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization.
- Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [Maqsam](https://www.g2.com/products/maqsam/reviews)

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

**Average Rating:** 4.7/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Maqsam?

- **Language:** 8.8/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Maqsam?

- **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam)
- **Company Website:** maqsam.com
- **Year Founded:** 2019
- **HQ Location:** Al Rabie District, SA
- **Twitter:** @MaqsamHQ  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 55% Small, 38% Medium

#### What Do G2 Reviewers Say About Maqsam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations.
- Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal.
- Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance.
- Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly.
- Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations.

##### Cons

- Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication.
- Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls.
- Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls.
- Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use.
- Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls.

#### What Are Recent G2 Reviews of Maqsam?

**["Easy-to-Use Call Recording with Clear Voice, Strong Integrations, and Great Onboarding & Support"](https://www.g2.com/survey_responses/maqsam-review-13148613)**

**Rating:** 5.0/5.0 stars

_— Sami Q._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13148613)

**["Excellent Support and a Reliable Business Communication Platform"](https://www.g2.com/survey_responses/maqsam-review-13187616)**

**Rating:** 5.0/5.0 stars

_— Salma M._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13187616)

#### What Are G2 Users Discussing About Maqsam?

- [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments

### [Twixor](https://www.g2.com/products/twixor/reviews)

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy.

**Average Rating:** 4.8/5.0

**Total Reviews:** 78

#### How Do G2 Users Rate Twixor?

- **Language:** 9.1/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 9.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Twixor?

- **Seller:** [Twixor](https://www.g2.com/sellers/twixor)
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2244ac6dff87407ef881fe401d796051662fc04bc92b2ee892c2c59cfb6ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwixor%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Conference Producer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small, 41% Medium

#### What Do G2 Reviewers Say About Twixor?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features.
- Users appreciate the **analytics dashboard** of Twixor for its convenience in tracking comprehensive data in one place.
- Users value the **automation capabilities** of Twixor, praising its efficiency in managing customer interactions effortlessly.
- Users appreciate the **efficiency** of Twixor, enabling faster responses and streamlined processes through AI automation.
- Users value Twixor's **AI capabilities** , enabling easy bot creation and enhancing client communication through personalized interactions.

##### Cons

- Users find the **learning curve challenging** , requiring time to master automation features and complex configurations.
- Users note a **steep learning curve** with Twixor, requiring extra training and time to effectively utilize its features.
- Users find **limited customization** options with Twixor, making complex tasks feel cumbersome and less efficient.
- Users find that the **difficult learning curve** of Twixor requires better documentation and onboarding support for smoother adoption.
- Users find Twixor's **complex onboarding process** time-consuming and challenging, requiring additional training for effective use.

#### What Are Recent G2 Reviews of Twixor?

**["Easy Visual Bot Builder with Stable Performance and Useful Analytics"](https://www.g2.com/survey_responses/twixor-review-12271821)**

**Rating:** 4.5/5.0 stars

_— Mahmoud H._

[Read full review](https://www.g2.com/survey_responses/twixor-review-12271821)

**["Smart automation that cuts down ticket volumes fast"](https://www.g2.com/survey_responses/twixor-review-12956013)**

**Rating:** 5.0/5.0 stars

_— Abhishek kumar s._

[Read full review](https://www.g2.com/survey_responses/twixor-review-12956013)

### [TeamSupport](https://www.g2.com/products/teamsupport/reviews)

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 877

#### How Do G2 Users Rate TeamSupport?

- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind TeamSupport?

- **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport)
- **Year Founded:** 2008
- **HQ Location:** Dallas, TX
- **Twitter:** @TeamSupport  
13,505 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e58dc842b54a3156f3c150e2c118c4f2598c6f9975b9026e9decefb1803ad790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamsupport-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®
- **Phone:** +1 (800) 596-2820

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 39% Small

#### What Do G2 Reviewers Say About TeamSupport?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness.
- Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience.
- Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns.
- Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding.
- Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.

##### Cons

- Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities.
- Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads.
- Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively.
- Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems.
- Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization.

#### What Are Recent G2 Reviews of TeamSupport?

**["TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics"](https://www.g2.com/survey_responses/teamsupport-review-12433366)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366)

**["Excellent B2B Communication Office with Continuous Enhancements"](https://www.g2.com/survey_responses/teamsupport-review-8885777)**

**Rating:** 5.0/5.0 stars

_— Kari B._

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777)

#### What Are G2 Users Discussing About TeamSupport?

- [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote

### [Yuma AI](https://www.g2.com/products/yuma-ai/reviews)

Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets.

**Average Rating:** 4.8/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Yuma AI?

- **Language:** 9.4/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 8.9/10 (Category avg: 10/10)

#### Who Is the Company Behind Yuma AI?

- **Seller:** [Yuma AI](https://www.g2.com/sellers/yuma-ai)
- **Company Website:** yuma.ai
- **Year Founded:** 2023
- **HQ Location:** Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2ee8215392de9cc3f29135d9c886243aa98c4e06a061511a22467c49fc7f3f91&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyuma-ai&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 53% Small, 42% Medium

#### What Do G2 Reviewers Say About Yuma AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Yuma AI for its **automation capabilities** , transforming customer service with efficiency and quality improvements.
- Users are impressed with Yuma AI's **exceptional customer service** , noting quick responses and effective support that enhances their experience.
- Users rave about the **exceptional support and capabilities** of Yuma AI, transforming their customer service experience significantly.
- Users value Yuma AI's **excellent customer support** , ensuring rapid responses and effective resolutions to complex issues.
- Users highlight Yuma AI's **exceptional customer engagement** , improving efficiency and satisfaction through seamless integration and support.

##### Cons

- Users encounter **inadequate AI features** with occasional inaccuracies and the need for manual review before finalizing responses.
- Users find the **initial complexity** of setting up Yuma AI frustrating before discovering its powerful capabilities.
- Users express a desire for better **data consolidation** within Yuma AI, preferring integration with their help desk system.
- Users find the **difficult setup** of Yuma AI frustrating initially, though it becomes powerful with time and effort.
- Users face occasional **inaccuracies** with Yuma AI, experiencing hallucinations and incorrect statements during usage.

#### What Are Recent G2 Reviews of Yuma AI?

**["Customizable Automation with Outstanding Support"](https://www.g2.com/survey_responses/yuma-ai-review-12817737)**

**Rating:** 5.0/5.0 stars

_— Noelia F._

[Read full review](https://www.g2.com/survey_responses/yuma-ai-review-12817737)

**["Empowers Automation with Ease, Needs Logic Tweaks"](https://www.g2.com/survey_responses/yuma-ai-review-12515284)**

**Rating:** 5.0/5.0 stars

_— Océane T._

[Read full review](https://www.g2.com/survey_responses/yuma-ai-review-12515284)

### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)

Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,251

#### How Do G2 Users Rate Hiver in Gmail?

- **Language:** 7.5/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Hiver in Gmail?

- **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908)
- **Company Website:** hiverhq.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @hiverhq  
5,617 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 66% Small, 27% Medium

#### What Do G2 Reviewers Say About Hiver in Gmail?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined.
- Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams.
- Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams.
- Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows.
- Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively.

##### Cons

- Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options.
- Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools.
- Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics.
- Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows.
- Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience.

#### What Are Recent G2 Reviews of Hiver in Gmail?

**["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)**

**Rating:** 5.0/5.0 stars

_— Ronak S._

[Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)

**["A must-have for shared inboxes!"](https://www.g2.com/survey_responses/hiver-in-gmail-review-3142952)**

**Rating:** 5.0/5.0 stars

_— Sławomir P._

[Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-3142952)

### [Siena AI](https://www.g2.com/products/siena-ai/reviews)

Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and processes, Siena delivers AI-powered human-like support in your brand's authentic voice across all communication channels at scale. Trusted by innovative brands like HexClad, Thrive Causemetics and EightSleep, Siena transforms customer experience into a competitive advantage. Whether it’s handling high-volume inquiries or integrating seamlessly with your tech stack, Siena empowers teams to focus on what matters most: building lasting customer relationships.

**Average Rating:** 4.8/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate Siena AI?

- **Language:** 9.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.1/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.7/10 (Category avg: 10/10)

#### Who Is the Company Behind Siena AI?

- **Seller:** [Siena Labs](https://www.g2.com/sellers/siena-labs)
- **Year Founded:** 2022
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cfb93202d9876563dd79e7228f19e0a7a16038187fe605a40498d3f68c58faac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsiena-ai&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods, Retail
- **Company Size:** 71% Small, 29% Medium

#### What Do G2 Reviewers Say About Siena AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation capabilities** of Siena AI, enhancing efficiency and customer support without needing engineers.
- Users value the **collaborative support** of Siena AI, appreciating their responsiveness and openness to feedback for customization.
- Users appreciate Siena AI's **customizability and user-friendliness** , enabling seamless support and automation for diverse needs.
- Users highlight Siena AI's **constant feature upgrades** and responsive support, ensuring a highly customizable experience.
- Users value Siena AI's **high level of customization** and responsive support, enhancing their experience and automation capabilities.

##### Cons

- Users experience **routing issues** with Siena AI, leading to unresolved queries and confusion in interactions.
- Users experience **poor service** with Siena AI as it fails to escalate issues promptly or resolve queries effectively.
- Users find the **learning curve steep** , but support from the team aids in mastering Siena AI.
- Users report **inconsistent AI capabilities** in Siena AI, but appreciate the team's prompt support in resolving problems.
- Users find the **limited features** of Siena AI lead to repetitive suggestions, often duplicating existing options.

#### What Are Recent G2 Reviews of Siena AI?

**["We love SienaAI!"](https://www.g2.com/survey_responses/siena-ai-review-10791106)**

**Rating:** 4.5/5.0 stars

_— Deanna F._

[Read full review](https://www.g2.com/survey_responses/siena-ai-review-10791106)

**["Siena is redefining the AI x CX industry"](https://www.g2.com/survey_responses/siena-ai-review-10528850)**

**Rating:** 5.0/5.0 stars

_— Katie M._

[Read full review](https://www.g2.com/survey_responses/siena-ai-review-10528850)

### [Gleap](https://www.g2.com/products/gleap-gleap/reviews)

Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of specialist AI agents that resolve conversations, collect feedback, plan product work, and turn confirmed bugs into merged pull requests — automatically. At the center is a stack of purpose-built agents that share context. Kai handles tier-1 support across channels and languages. Kai Resolve investigates complex issues and decides the next best step using MCP, tools, APIs, and ticket history. Kai Code turns confirmed bugs and approved specs into plan mode, build mode, and pull requests in GitHub, GitLab, or Bitbucket — and can use your local Claude Code, Codex, or OpenCode setup. Kai PM clusters feature demand, prioritizes a branded public roadmap, writes specs, and notifies users on release. Kai Custom Agents is a no-code builder for any agent your business needs, connected to 1,000+ integrations. Around the agents, Gleap bundles everything modern software teams need: live chat, an AI support copilot, a multichannel inbox, in-app bug reporting with session replay and console logs, a knowledge base, a public roadmap and feature voting, changelogs, surveys, product tours, onboarding checklists, in-app banners, and marketing and email automation. Teams typically consolidate stacks like Intercom + Instabug + Canny into one platform — with usage-based AI pricing billed by actual tokens (not per resolution), unlimited seats, and no per-seat tax. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day.

**Average Rating:** 4.6/5.0

**Total Reviews:** 53

#### How Do G2 Users Rate Gleap?

- **Language:** 5.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 7.8/10 (Category avg: 10/10)

#### Who Is the Company Behind Gleap?

- **Seller:** [Gleap](https://www.g2.com/sellers/gleap)
- **Company Website:** gleap.io
- **Year Founded:** 2020
- **HQ Location:** Schwarzach, AT
- **Twitter:** @GleapHQ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4209ee862142077d531fb24fc15c1a9345da68fa3b2062161c624c345de3f7ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleap&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 68% Small, 11% Medium

#### What Do G2 Reviewers Say About Gleap?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Gleap, highlighting its simple setup and seamless integration into workflows.
- Users love the **powerful and user-friendly interface** of Gleap, enhancing support and streamlining operations for small teams.
- Users value Gleap for its **automation features** , enhancing efficiency in tracking KPIs and managing customer feedback seamlessly.
- Users value the **strong product feedback loop** of Gleap, enhancing responsiveness and customer support efficiency significantly.
- Users value the **simple features and ease of use** of Gleap, appreciating its quick setup and integration.

##### Cons

- Users note a **steep learning curve** with Gleap, particularly in adapting to its non-standard CRM features.
- Users find Gleap's **limited features** in email handling and ticketing workflows hinder efficient communication and usability.
- Users report significant **filtering issues** in Gleap, leading to confusion in ticket management and data organization.
- Users find Gleap's interface **not very intuitive** , causing challenges in navigating and utilizing the platform effectively.
- Users express disappointment over **missing features** in Gleap, hindering efficiency and complicating user experience.

#### What Are Recent G2 Reviews of Gleap?

**["Gleap, the central tool that boosts our support and our knowledge base"](https://www.g2.com/survey_responses/gleap-review-12595617)**

**Rating:** 4.5/5.0 stars

_— Audrey B._

[Read full review](https://www.g2.com/survey_responses/gleap-review-12595617)

**["Feature-Rich and Responsive Support at Great Value"](https://www.g2.com/survey_responses/gleap-review-13059178)**

**Rating:** 4.5/5.0 stars

_— Simon Y._

[Read full review](https://www.g2.com/survey_responses/gleap-review-13059178)

### [Plivo](https://www.g2.com/products/plivo/reviews)

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

**Average Rating:** 4.5/5.0

**Total Reviews:** 743

#### How Do G2 Users Rate Plivo?

- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Plivo?

- **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e)
- **Year Founded:** 2011
- **HQ Location:** Austin, TX
- **Twitter:** @plivo  
12,543 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
198 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 78% Small, 17% Medium

#### What Do G2 Reviewers Say About Plivo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible.
- Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments.
- Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale.
- Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality.
- Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years.

##### Cons

- Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues.
- Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors.
- Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors.
- Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval.
- Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform.

#### What Are Recent G2 Reviews of Plivo?

**["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)**

**Rating:** 4.5/5.0 stars

_— Majd K._

[Read full review](https://www.g2.com/survey_responses/plivo-review-12040188)

**["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/plivo-review-12879964)

#### What Are G2 Users Discussing About Plivo?

- [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for)

### [Trengo](https://www.g2.com/products/trengo/reviews)

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

**Average Rating:** 4.3/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate Trengo?

- **Language:** 7.7/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Trengo?

- **Seller:** [Trengo](https://www.g2.com/sellers/trengo)
- **Year Founded:** 2017
- **HQ Location:** Utrecht, Utrecht, Netherlands
- **Twitter:** @TrengoHQ  
284 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
90 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion
- **Company Size:** 73% Small, 26% Medium

#### What Do G2 Reviewers Say About Trengo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation.
- Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management.
- Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient.
- Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly.
- Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support.

##### Cons

- Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability.
- Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability.
- Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times.
- Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience.
- Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo.

#### What Are Recent G2 Reviews of Trengo?

**["Great partnership with Trengo"](https://www.g2.com/survey_responses/trengo-review-11596795)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/trengo-review-11596795)

**["Organized Inbox and Efficient Task Management with Trengo"](https://www.g2.com/survey_responses/trengo-review-11951871)**

**Rating:** 4.5/5.0 stars

_— Ashley d._

[Read full review](https://www.g2.com/survey_responses/trengo-review-11951871)

#### What Are G2 Users Discussing About Trengo?

- [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do)
- [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp)
- [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good)
- [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work)

### [Salesmate](https://www.g2.com/products/salesmate/reviews)

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

**Average Rating:** 4.7/5.0

**Total Reviews:** 114

#### How Do G2 Users Rate Salesmate?

- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Salesmate?

- **Seller:** [Salesmate](https://www.g2.com/sellers/salesmate)
- **Company Website:** www.salesmate.io
- **Year Founded:** 2016
- **HQ Location:** Charlotte, NC
- **Twitter:** @SalesmateIO  
2,114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=290cb4c166201cbf87ee7970d9e1472402088a8357006eb81beffe9beb6f06b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmate%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 73% Small, 14% Medium

#### What Do G2 Reviewers Say About Salesmate?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Salesmate, finding it intuitive and convenient for managing their sales functions.
- Users commend Salesmate's **excellent customer support** , appreciating quick responses and a clean interface for enhanced experience.
- Users love the **super clean interface** and **amazing customer care** that enhance their Salesmate experience.
- Users appreciate the **amazing support** from Salesmate, which greatly enhances their user experience and confidence.
- Users appreciate the **efficient automation features** of Salesmate, significantly saving time and enhancing productivity during the sales process.

##### Cons

- Users encounter **integration issues** with Salesmate, affecting workflow automation and third-party compatibility experiences.
- Users find the **limited features** of Salesmate challenging, particularly regarding advanced configurations and third-party integrations.
- Users find **missing features** in Salesmate, particularly in customer support, email management, and mobile functionality.
- Users face a **learning curve** for advanced configurations, requiring significant involvement from technical support initially.
- Users find Salesmate to be **not intuitive** , requiring technical help for advanced configurations and setup adjustments.

#### What Are Recent G2 Reviews of Salesmate?

**["Dream Team"](https://www.g2.com/survey_responses/salesmate-review-12820899)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/salesmate-review-12820899)

**["The first CRM that actually keeps up with my deal flow"](https://www.g2.com/survey_responses/salesmate-review-12970513)**

**Rating:** 5.0/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/salesmate-review-12970513)

#### What Are G2 Users Discussing About Salesmate?

- [Is HubSpot free?](https://www.g2.com/discussions/is-hubspot-free)
- [Who owns Salesmate?](https://www.g2.com/discussions/who-owns-salesmate) - 1 comment
- [Is Salesmate good?](https://www.g2.com/discussions/is-salesmate-good) - 1 comment
- [How does Salesmate work?](https://www.g2.com/discussions/how-does-salesmate-work)

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