Best Customer Service Automation Software for Small Business - Page 2

How Many Customer Service Automation Software Products Does G2 Track?

Total Products under this Category: 359

Category Stats (Nov 2026)

  • Average Rating: 4.61/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AskSpot (+0.4%) - Among all products in this category, AskSpot recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Customer Service Automation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 51,500+ Authentic Reviews
  • 359+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Service Automation Software

G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Jotform AI Agents, Fin, Tidio, Zendesk for Customer Service, Genesys Cloud CX, Google Contact Center AI, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=servicenow-customer-service-management&segment=small-business)

v0

V0 by Vercel is an AI-powered platform that enables users to create full-stack web applications through natural language descriptions, eliminating the need for traditional coding. By leveraging advanced AI models, V0 interprets user prompts to generate production-ready code, design interfaces, and deploy applications seamlessly. This approach democratizes web development, allowing individuals without technical backgrounds to bring their ideas to life efficiently. Key Features and Functionality: - Natural Language to Code Conversion: Users can describe their application ideas in plain language, and V0 translates these descriptions into functional code using modern technologies like React, Next.js, and Tailwind CSS. - Integrated Deployment: Applications are automatically deployed to Vercel's global infrastructure, ensuring scalability and performance without manual configuration. - Visual Editing with Design Mode: V0 offers a design mode that allows users to edit applications visually, facilitating rapid iteration and refinement of user interfaces. - Collaboration Tools: The platform supports real-time collaboration, enabling teams to co-edit projects, share insights, and manage version control effectively. - Pre-Built Templates and Components: Users have access to a repository of customizable templates and components, such as dashboards and landing pages, which can be tailored to specific project needs. Primary Value and Problem Solved: V0 addresses the challenges of traditional web development by significantly reducing the time and technical expertise required to build and deploy web applications. By automating code generation and deployment processes, it allows users to focus on innovation and user experience rather than the complexities of coding. This is particularly beneficial for product managers, designers, and entrepreneurs who need to prototype and iterate quickly without relying on extensive engineering resources.

Average Rating: 4.5/5.0

Total Reviews: 27

How Do G2 Users Rate v0?

  • Language: 8.6/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind v0?

  • Seller: Vercel
  • Year Founded: 2015
  • HQ Location: San Francisco, California, United States
  • LinkedIn® Page: www.linkedin.com
    1,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 85% Small, 15% Medium

What Are Recent G2 Reviews of v0?

Gleap

Turn customer feedback into shipped software. Gleap is your AI software team: one platform connecting AI-native customer support, feedback and coding agents. Built for teams developing and supporting software, Gleap keeps customer conversations, technical evidence and implementation connected. Start with customer support and connect the rest as you need it. A shared inbox, knowledge base, in-app bug reports and feedback tools give your team and AI agents the context to answer questions, investigate issues and act on customer requests. The AI team works across support, product and engineering: • Kai answers customers using your connected knowledge and configured tools, with escalation rules set by your team. • Kai Resolve investigates hard tickets using session evidence, read-only code and connected data. For confirmed bugs, it prepares coding tasks a teammate can pick up. • Kai PM analyzes requests, finds duplicates and recommends priorities. Your team decides what gets built. • Kai Code plans approved work, changes code, runs checks and opens pull requests. Your engineers review, merge and ship. Some customer reports need an answer. Others need a fix, a product decision or a handoff. Gleap keeps the customer context attached throughout, with follow-ups governed by your team’s release settings. From the first question to the reviewed fix or approved feature, Gleap helps your team close the loop with customers. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day.

Average Rating: 4.6/5.0

Total Reviews: 70

How Do G2 Users Rate Gleap?

  • Language: 5.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.0/10 (Category avg: 10/10)

Who Is the Company Behind Gleap?

  • Seller: Gleap
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Schwarzach, AT
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 71% Small, 14% Medium

What Do G2 Reviewers Say About Gleap?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Gleap, finding it simple to set up and integrate seamlessly.
  • Users value Gleap for its powerful, user-friendly interface and extensive features that enhance customer support and feedback management.
  • Users love the automation features of Gleap, enhancing efficiency and streamlining customer feedback management effortlessly.
  • Users value the strong product feedback loop of Gleap, enabling faster responses and improved customer interaction.
  • Users love the simple features and affordable pricing of Gleap, making it an essential tool for effective feedback management.
Cons
  • Users struggle with the learning curve of Gleap, finding its functionalities and workflows challenging to master.
  • Users find Gleap's limited features hinder effective communication and usability, particularly regarding email and ticket management.
  • Users note that filtering issues hinder effective use of Gleap, affecting ticket management and reporting capabilities.
  • Users find Gleap's interface not very intuitive, making it challenging to navigate and utilize effectively.
  • Users note several missing features in Gleap, hindering workflow efficiency and limiting functionality compared to competitors.

What Are Recent G2 Reviews of Gleap?

Evly

Evly is an AI customer support platform from Everhelp for mid-size digital businesses in SaaS, eCommerce, hospitality, fintech, gaming and logistics. Evly is the AI layer of Everhelp’s Result-as-a-Service ecosystem, which combines human talent, AI and process optimization to deliver measurable support outcomes. Unlike generic chatbots, Evly works inside your helpdesk, CRM and billing systems, so it resolves tickets instead of just replying to them. Evly is backed by Everhelp’s 125+ clients across 4 continents and its 2026 Outsource Partner of the Year award from Business Intelligence Group, and it has been proven in real support operations. Why Evly? Evly resolves 75% of chats without an agent and deflects 80% of tickets, so your team only sees the cases that need a person. Customers get answers by email, chat and voice AI, and every escalation reaches an Everhelp agent with the full conversation. At FORMA, Evly helped scale from 700 to 180K monthly tickets and saved $80K per month in headcount. Key benefits highlighted - 83% CSAT and up to 70% lower support costs - Refunds, cancellations and account changes handled directly in your systems - Custom AI agents and workflows, tested on real historical tickets before launch - AI Quality Score on every ticket and one analytics dashboard - Integrations with Zendesk, Shopify, HubSpot, Salesforce, Intercom and other tools - Email, chat and voice AI coverage, 24/7

Average Rating: 4.9/5.0

Total Reviews: 22

How Do G2 Users Rate Evly?

  • Language: 9.4/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.2/10 (Category avg: 8.7/10)
  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.0/10 (Category avg: 10/10)

Who Is the Company Behind Evly?

  • Seller: Everhelp
  • Year Founded: 2021
  • HQ Location: Warsaw, PL
  • LinkedIn® Page: www.linkedin.com
    209 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 123% Small, 18% Medium

What Do G2 Reviewers Say About Evly?

AI-generated summary from verified user reviews

Pros
  • Users find Evly's ease of use remarkable, enhancing productivity and streamlining team communication effortlessly.
  • Users value the automation capabilities of Evly, significantly improving efficiency and reducing workload for their teams.
  • Users commend Evly for its exceptional automation and quick response times, significantly enhancing customer satisfaction.
  • Users highly value the seamless connectivity of Evly, enabling instant and efficient communication across systems and languages.
  • Users value Evly's efficient tracking, as it handles repetitive inquiries, ensuring quick customer responses anytime.
Cons
  • Users experience dashboard issues with layout and compactness, which could enhance overall user experience and efficiency.
  • Users find the difficult setup of Evly a bit time-consuming, but manageable with assistance during the process.
  • Users note a steep learning curve for Evly, requiring time for setup and training before enjoying its benefits.
  • Users note some initial language accuracy issues with Evly, but improvements were made over time with feedback.
  • Users find difficult implementation to be time-consuming, but believe the service quality makes it worthwhile.

What Are Recent G2 Reviews of Evly?

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Talkdesk

Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved. Agentic AI can reason through goals, use tools and enterprise systems, take action, and execute multi-step work, while orchestration coordinates specialized AI agents and human workflows, including decisions, escalations, and handoffs. AI agents can complete work such as processing a claim, updating a billing record, scheduling an appointment, or resolving a service case rather than only answering questions or routing interactions. Talkdesk Data Cloud provides unified, real-time context from customer interactions, enterprise systems, and knowledge sources. Built-in guardrails and governance help organizations control how AI operates as automation scales. Talkdesk CCaaS and CXA both support omnichannel customer interactions across voice and digital channels. Talkdesk CCaaS provides capabilities for the human workforce, including omnichannel routing, workforce engagement management, real-time agent guidance, employee collaboration, and customer experience analytics. CXA orchestrates work across the human-AI workforce, coordinating human agents, AI agents, data, knowledge, workflows, enterprise systems, and governance to move customer needs toward resolution while preserving context across channels and handoffs. *Key capabilities include: -Agentic end-to-end automation: Automate customer interactions and the underlying work required to resolve them across front- and back-office systems, using agentic AI that can reason, act, and complete work rather than simply respond or assist. -Human-AI and multi-agent orchestration: Coordinate specialized AI agents, human employees, data, knowledge, workflows, and enterprise systems as work moves through complex customer journeys with intelligent decisions, escalations, and handoffs, while maintaining the context required for resolution. -Continuous automation lifecycle: Analyze previous customer interactions and performance data to discover high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before they engage customers, orchestrate them in production, and continuously monitor and optimize performance and outcomes. -Industry-aware data and automation: Connect industry-specific systems and data sources with purpose-built AI agents, workflows, integrations, and preconfigured use cases, giving humans and AI relevant industry context and knowledge to address customer journeys and operational requirements across more than 12 industries. -Unified data, knowledge, and governance: Use Talkdesk Data Cloud to unify customer interactions, enterprise data, knowledge, and systems of record, providing real-time context for AI agents, human employees, and workflows. Apply guardrails, permissions, monitoring, and governance to help improve accuracy, consistency, decision-making, and control as automation scales. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,516

How Do G2 Users Rate Talkdesk?

  • Language: 8.3/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
  • Users appreciate the enhanced efficiency of Talkdesk, benefiting from streamlined communication and robust reporting tools.
  • Users appreciate the all-in-one communication platform of Talkdesk, enabling efficient customer assistance across various channels.
  • Users appreciate the seamless call management in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
  • Users value the seamless CRM integration of Talkdesk, enhancing productivity with automated features and strong customer support.
Cons
  • Users experience call issues with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
  • Users experience technical issues with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
  • Users express frustration over missing features in Talkdesk, including spellcheck and flexible scheduling options during calls.
  • Users often face connection issues with Talkdesk, causing frustrating delays and requiring frequent application restarts.
  • Users experience poor connectivity with Talkdesk, affecting call quality and causing disconnections during important tasks.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Front

Front is an AI customer operations platform built for the complexity of B2B customer relationships. It connects customer conversations, teams, AI agents, and tools on one platform so organizations can coordinate customer work across support, operations, customer success, account management, and other customer-facing teams. Front brings conversations across email, SMS, WhatsApp, live chat, social channels, and other connected channels into a shared workspace. Teams can assign clear ownership, collaborate directly alongside customer conversations, automate routing and workflows, coordinate handoffs across teams, and access relevant customer context without moving work across disconnected inboxes and tools. This gives teams greater visibility into the work behind each customer interaction while helping them respond accurately and efficiently. Front is particularly suited to complex B2B customer operations, where resolving a customer request may require multiple people, teams, systems, and steps. Rather than treating every interaction as an isolated support ticket, Front keeps the conversation connected to the context, ownership, and workflows required to move the customer's request forward. Integrations and APIs connect Front with the systems teams already use, helping relevant customer and operational information stay available where the work happens. AI works within the same workflows as your team. Autopilot, Front's omnichannel AI agent, runs complex customer work from end to end, and teams can build custom Autopilot agents for their brands, teams, and processes. Customers can also bring in external AI agents to join Front as teammates and set their scope and permissions. Copilot gives teams the context, the draft, and the prep for every customer conversation. Organizations decide where AI agents take on work, where human judgment is needed, and how both operate with shared context and clear guardrails. Front combines customer conversations with workflow automation, collaboration, analytics, integrations, and AI so teams can manage complex customer work without losing visibility or control as they scale. More than 9,300 businesses, including Uber Freight, Stripe, and OpenAI use Front to coordinate customer operations and keep teams, tools, and customer conversations in sync.

Average Rating: 4.7/5.0

Total Reviews: 2,473

How Do G2 Users Rate Front?

  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Front?

  • Seller: Front App
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    560 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Manager
  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About Front?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Front, enjoying its intuitive design and efficient email management features.
  • Users appreciate the effective communication in Front, which seamlessly integrates email management and team collaboration.
  • Users love Front for its seamless team collaboration, ensuring organized communication and efficient workflow across departments.
  • Users appreciate Front's clean interface and seamless collaboration features, enhancing team coordination and efficiency in managing inboxes.
  • Users highlight the efficient email management in Front, streamlining communication and enhancing organization across teams.
Cons
  • Users face challenges due to missing features like improved search functionality and better folder organization in Front.
  • Users struggle with email tagging issues, finding it cumbersome to manage emails in their 'assigned to me' inbox.
  • Users find email searching and management confusing, often resulting in stress and difficulty locating important messages.
  • Users struggle with email management issues, including limited organization options and occasional system performance problems.
  • Users experience email communication issues with threading complexity, search difficulties, and limited mobile app functionalities.

What Are Recent G2 Reviews of Front?

What Are G2 Users Discussing About Front?

Gladly

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

Average Rating: 4.7/5.0

Total Reviews: 1,087

How Do G2 Users Rate Gladly?

  • Language: 9.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Gladly?

  • Seller: Gladly
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    222 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience Advisor
  • Top Industries: Retail, Consumer Services
  • Company Size: 61% Medium, 22% Small

What Do G2 Reviewers Say About Gladly?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Gladly, making it accessible and beginner-friendly for efficient customer engagement.
  • Users find Gladly extremely helpful for staying organized and easily accessing tools for customer support.
  • Users appreciate the innovative features of Gladly, enhancing efficiency with ticket automation and seamless interactions.
  • Users appreciate the efficiency of Gladly, enhancing workflow and simplifying customer interactions seamlessly.
  • Users value the exceptional onboarding process at Gladly, enhancing collaboration and efficiency in customer service.
Cons
  • Users note the missing features in Gladly, especially in reporting and third-party integrations, affecting usability.
  • Users find the complexity of managing notifications and data overwhelming, hindering their efficiency and response times.
  • Users feel Gladly has limited features that hinder efficiency and accuracy, particularly with AI capabilities and integrations.
  • Users face a slight learning curve initially, though onboarding support helps ease the transition to using Gladly.
  • Users find Gladly's limited customization options for reporting and interface features constrain their analytical capabilities and comfort.

What Are Recent G2 Reviews of Gladly?

What Are G2 Users Discussing About Gladly?

Robylon AI

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide.

Average Rating: 5.0/5.0

Total Reviews: 42

How Do G2 Users Rate Robylon AI?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.9/10 (Category avg: 8.7/10)
  • Ease of Use: 9.8/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Robylon AI?

  • Seller: Robylon AI
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • LinkedIn® Page: linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 83% Small, 7% Medium

What Do G2 Reviewers Say About Robylon AI?

AI-generated summary from verified user reviews

Pros
  • Users commend the efficient AI voice assistant of Robylon AI for enhancing responsiveness and improving customer satisfaction significantly.
  • Users benefit from efficient automation in HR queries, significantly enhancing response times and reducing costs.
  • Users commend Robylon AI for its efficiency, significantly reducing support workload and enhancing response times and satisfaction.
  • Users appreciate the high customer satisfaction delivered by Robylon AI, boosting CSAT scores and streamlining support operations.
  • Users find Robylon AI exceptionally easy to use, enabling swift task handling and enhancing overall satisfaction effortlessly.
Cons
  • Users face a steep learning curve with Robylon AI, particularly due to manual processes and limitations on the free plan.
  • Users note the limited AI capabilities of Robylon, restricting access to advanced features and automation options.
  • Users note that the accent recognition occasionally confuses American and British spellings, which amuses UK teammates.
  • Users report occasional hallucination issues with Robylon AI, impacting reliability despite recent accuracy improvements.
  • Users find the manual process for consuming older chats cumbersome and wish for automation in Robylon AI.

What Are Recent G2 Reviews of Robylon AI?

Maqsam

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

Average Rating: 4.7/5.0

Total Reviews: 109

How Do G2 Users Rate Maqsam?

  • Language: 8.8/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Maqsam?

  • Seller: Maqsam
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Al Rabie District, SA
  • LinkedIn® Page: www.linkedin.com
    165 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 56% Small, 38% Medium

What Do G2 Reviewers Say About Maqsam?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Maqsam, enjoying its straightforward implementation and efficiency in daily operations.
  • Users value the robust reporting capabilities and intuitive calling features of Maqsam, enhancing team efficiency.
  • Users value the convenience and reliability of Maqsam's call management features, enhancing their support team’s efficiency.
  • Users commend Maqsam for its responsive customer support, highlighting the outstanding assistance from the account manager team.
  • Users praise Maqsam for its helpful and supportive account manager team, notably enhancing their overall experience.
Cons
  • Users report terrible call quality with frequent disconnections and app bugs, hindering effective communication.
  • Users report significant call quality issues with Maqsam, including unclear voice, drops, and connectivity problems.
  • Users report poor call quality with Maqsam, highlighting issues like disconnections and unclear voice during calls.
  • Users report significant voice quality issues with Maqsam, including clarity and stability problems during calls.
  • Users report audio issues with Maqsam, including glitches and interference during calls that disrupt communication.

What Are Recent G2 Reviews of Maqsam?

What Are G2 Users Discussing About Maqsam?

AskSpot

AskSpot is an AI agent platform for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks and marketplace inboxes – in 200+ languages, 24/7. 1. The AI Chat Agent sits on the storefront and works like a trained salesperson. It searches the store's catalogue, recommends and compares products, shows them as product cards and helps the shopper to checkout. It also answers order-status questions once the shopper confirms their order number and email. 2. The AI Inbox Agent connects to helpdesks such as Zendesk, Freshdesk and Thulium and to marketplace inboxes like Allegro and Amazon. It reads incoming tickets, categorises them, pulls the order data and either resolves the ticket or drafts a reply for your team to review. Key capabilities: - Product advice – answers detailed product questions, compares and recommends products from the store's catalogue (synced daily), incl. voice and photo search in the chat - Order handling – order status with order-number and email verification; cancellations as a configurable workflow - Ticket processing – classifies, prioritises and resolves support tickets; drafts replies for the team - 200+ languages – replies in the customer's language, no translation rules to maintain - Human handoff – passes the conversation to your team when a person is needed - Integrations – Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, OpenCart, IdoSell, Shoper, AtomStore, RedCart and any platform with an API; Zendesk, Freshdesk, Thulium, Allegro, Amazon, BaseLinker, Klaviyo Results: the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person – cutting customer-service workload by up to 50%. AskSpot is used by 100+ online stores in Europe and handles 300,000+ customer conversations a month. Answers come from the merchant's own data, not general AI knowledge. Data stays in EU data centres (Microsoft Azure, Google Cloud), customer data is never used to train external models, and a GDPR data processing agreement is included. Pricing: from $290/month (€250), including 1,250 AI conversations; extra conversations $0.22 each. AI Inbox Agent from $150/month plus a per-ticket fee. 7-day free trial, no credit card. No free plan.

Average Rating: 5.0/5.0

Total Reviews: 14

How Do G2 Users Rate AskSpot?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 7.8/10 (Category avg: 10/10)

Who Is the Company Behind AskSpot?

  • Seller: AskSpot.io
  • Year Founded: 2021
  • HQ Location: 31-864, al. Jana Pawła II 43b, Cracow, Poland
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 71% Small, 29% Medium

What Are Recent G2 Reviews of AskSpot?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 692

How Do G2 Users Rate Dialpad Support?

  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 32% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
  • Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
  • Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
  • Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
  • Users value the comprehensive call recording and transcription features of Dialpad Support, enhancing team training and efficiency.
Cons
  • Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
  • Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
  • Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
  • Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.
  • Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.5/5.0

Total Reviews: 115

How Do G2 Users Rate Voiceflow?

  • Language: 8.9/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 8.4/10 (Category avg: 10/10)

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive no-code building of Voiceflow, making it accessible and user-friendly for all skill levels.
  • Users appreciate the no-code building and intuitive features of Voiceflow, making chatbot creation accessible for everyone.
  • Users love the easy integrations in Voiceflow, making it simple to connect apps and enhance their projects.
  • Users appreciate the exceptional customer support of Voiceflow, highlighting helpful staff and an engaging community for assistance.
  • Users commend the easy-to-use integrations of Voiceflow, enabling seamless app connections and enhancing user experience.
Cons
  • Users find that Voiceflow lacks necessary features, like dark mode and improved tools for voice transcribing.
  • Users face usage limitations with Voiceflow, including restricted integrations and reliance on built-in AI credits.
  • Users find integration issues challenging, wishing for clearer guidance and more accessible options during setup.
  • Users note the limited features of Voiceflow, desiring better integrations and more guidance during setup.
  • Users find the complexity and steep learning curve of Voiceflow challenging, especially for more advanced functionalities.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

TeamSupport

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

Average Rating: 4.4/5.0

Total Reviews: 878

How Do G2 Users Rate TeamSupport?

  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind TeamSupport?

  • Seller: TeamSupport
  • Year Founded: 2008
  • HQ Location: Dallas, TX
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +1 (800) 596-2820

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 39% Small

What Do G2 Reviewers Say About TeamSupport?

AI-generated summary from verified user reviews

Pros
  • Users commend TeamSupport for its comprehensive feature set, enhancing efficiency and improving team collaboration and customer service.
  • Users find TeamSupport's interface easy to use, enhancing their efficiency and overall customer support experience.
  • Users appreciate the helpful support from TeamSupport, enhancing issue resolution and onboarding experiences significantly.
  • Users value the exceptional customer support of TeamSupport, noting its helpfulness, communication, and assistance during onboarding.
  • Users value the task reminders of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.
Cons
  • Users are facing a steep learning curve with TeamSupport, finding the interface less intuitive and challenging to navigate.
  • Users find the slow loading of TeamSupport frustrating, impacting efficiency during client interactions and ticket management.
  • Users often experience slow performance with TeamSupport, causing inconvenience and delays in managing email communication effectively.
  • Users find the search functionality inadequate, struggling to efficiently locate relevant tickets and manage bulk edits.
  • Users note the need for improved integration with other software tools to enhance TeamSupport's functionality and customization.

What Are Recent G2 Reviews of TeamSupport?

What Are G2 Users Discussing About TeamSupport?

eesel AI

An agent, copilot, or chat bot that can be integrated into many platforms to provide easy and instant answers to any questions. Trusted by over 2000 companies big and small. With a 1-click set up, train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. Let eesel automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk. Share eesel with a link, or embed it on your website so customers can chat with it directly. You have full control over branding and appearance.

Average Rating: 4.6/5.0

Total Reviews: 20

How Do G2 Users Rate eesel AI?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 2.1/10 (Category avg: 10/10)

Who Is the Company Behind eesel AI?

Who Uses This Product?

  • Company Size: 95% Small

What Do G2 Reviewers Say About eesel AI?

AI-generated summary from verified user reviews

Pros
  • Users find eesel AI to be intuitive and easy to use, with minimal learning curve and efficient document organization.
  • Users value the easy integrations with tools like Freshdesk and Shopify, enhancing company procedures and support efficiency.
  • Users highlight the intuitive interface of eesel AI, making it accessible even for beginners with minimal learning needed.
  • Users commend the responsive customer support of eesel AI, enhancing their experience with timely and effective assistance.
  • Users highlight the easy setup of Eesel AI, allowing quick integration and immediate usability for testing its features.
Cons
  • Users find the price to be high, impacting their willingness to adopt eesel AI despite its benefits.
  • Users find the product expensive, which may deter potential buyers seeking more affordable options.
  • Users note the need for limited language support, expressing a desire for better localization options like German.
  • Users report poor customer support, noting delays of several business days in receiving answers to their inquiries.
  • Users face usage limitations with eesel AI, requiring frequent toggling between applications to manage their workflow.

What Are Recent G2 Reviews of eesel AI?

Wonderchat

Wonderchat is the AI customer service and sales agent with a built-in helpdesk. Train your AI agents on your website and documentation. It answers from your own help center and docs, shows the source on every reply, tells you what your docs can't answer, and charges a fixed fee per plan. Key benefits: • Answers only from the content you connect (website, help center, docs, files, and Google Drive), with the source on every reply. • When no page covers a question, it says so instead of guessing, offers a person, and hands over the full conversation. Handover is never metered. • Every plan includes a help desk with tickets, a unified inbox, and live chat. Teams on Zendesk or Freshdesk can keep those tools with ticket sync from the Basic plan. • The AI Sales Agent, also on every plan, answers buying questions, asks the qualifying questions you set, and routes each lead to the right person. • No per-seat cost, and a free plan that refills 50 AI replies every month, no credit card. How it works: Paste a link to your website or help center, and the agent goes live from a hosted link or one embed snippet. Every question it couldn't answer lands in a review inbox, where your team writes the answer once and the agent uses it from then on. Proof of performance: • About 75% of evaluated conversations resolved without a person. • Jortt, a Dutch accounting platform, resolves about 92% of roughly 30,000 monthly inquiries without a person. • Answers in 40+ languages. Security: SOC 2 Type II · GDPR · EU-hosted, Frankfurt · HIPAA BAA available. Built for founders who still answer every support email and for first support hires who want an AI agent and a help desk in one place.

Average Rating: 4.9/5.0

Total Reviews: 22

How Do G2 Users Rate Wonderchat?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 4.2/10 (Category avg: 10/10)

Who Is the Company Behind Wonderchat?

Who Uses This Product?

  • Company Size: 61% Small, 22% Medium

What Are Recent G2 Reviews of Wonderchat?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,267

How Do G2 Users Rate Hiver in Gmail?

  • Language: 7.5/10 (Category avg: 8.7/10)
  • Ticket Resolution: 6.7/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated