G2

NN

Nikita N.

Co-Founder

Small-Business (50 or fewer emp.)

10/8/2024

"AI-led customer support service that actually works"

5/5

What do you like best about Robylon AI?

- Ease of integration: The software seamlessly integrates with our existing customer support software ZenDesk

- Holistic solution: Multi-channel support across email, chat and voice

- Ease of implementation: They have a dedicated internal team to support initial setup

- Outcome focused services: Human in the loop for situations of low AI confidence provides manual support for complex queries

- Favorable pricing mechanism: Charges levied only for the resolved queries

- Multi-lingual capability: Model supports multiple languages, English, French, German, any many more languages Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

While Robylon offers a generous free plan, it includes a few expected limitations, such as capped access to advanced analytics, limited ticket volume, and fewer automation capabilities. They might feel slightly restrictive for users wanting to explore the full platform right away. Review collected by and hosted on G2.com.