G2

Adam M.

logistics coordinator

Small-Business (50 or fewer emp.)

6/29/2021

"Review from a trucking company"

4.5/5

What do you like best about Front?

the ability to move emails to new discussions/email strands is great and eases organization; tagging emails with custom tags eases searching and resending emails for scheduling appointments cuts down on time spent manually typing emails Review collected by and hosted on G2.com.

What do you dislike about Front?

i wish emails wouldn't file on top of eachother when customers send new emails on old/previous strands, it gets confusing and things can get lost easily. Review collected by and hosted on G2.com.

Recommendations to others considering Front:

there's a bit of a learning curve but if you think of it almost like a chat client laid over email it makes sense. seriously the ability to create tags, tagging teammates on strands, searching emails, all of this makes my work load so much easier i don't think i could function without it. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front has cut my email work load in half. I can get instant communication/visibility from teammates on whatever the issue may be and I can send instant communication to teammates as well. as long as you are part of a team inbox you have total visibility on whatever and nothing is left to question. Review collected by and hosted on G2.com.

Response from Otto B of Front

edit

Hi Adam,

Thank you for taking the time to share such thoughtful feedback!

We’re thrilled to hear that Front has helped cut your email workload in half and made it easier to collaborate with your teammates through shared inboxes, comments, tags, and message templates.

We also appreciate your feedback about new emails sometimes being grouped into existing threads. This is due to how threading works in Front.

For more information: https://help.front.com/en/articles/2039

Thanks again for sharing your experience with us!