I like eesel AI's easy-to-use interface that's very intuitive. The team is very responsive with assistance and support, which is great. I also appreciate that the setup was quite easy and very smooth with low friction. What stands out is the usage fee model instead of a fixed subscription, which is great as we scale. Eesel AI gives us control over how the tool is responding, managing the system prompt, and configuring integrations like HubSpot and Slack. The chat bubble for in-app support is also a useful feature. Review collected by and hosted on G2.com.

I think some aspects of the overall interface, like the colors, the graphics, and the streaming, could be improved. These are minor UI developments, which we have also noticed during our trial are getting better. Another aspect is the need for control and visibility for users over exact support threads and understanding gaps in the knowledge bank. Review collected by and hosted on G2.com.