Best Conversation Intelligence Software for Small Business - Page 3

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 261

Category Stats (Nov 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rapport (+3.64%) - Among all products in this category, Rapport recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 126,000+ Authentic Reviews
  • 261+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Fathom, Gong, HubSpot Sales Hub, CallRail, Salesforce Sales Cloud, Talkdesk, Otter.ai, and GTM Studio - Powered by ZoomInfo.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=fathom-video&focus%5B%5D=gong&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=callrail&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=talkdesk&focus%5B%5D=otter-ai&focus%5B%5D=gtm-studio-powered-by-zoominfo&segment=small-business)

Allego

Allego is the market-leading revenue enablement platform teams trust and love. Across the customer lifecycle, Allego helps revenue teams close deals, hit their number, and stay aligned through change by making the next best action clear. Learning, content, coaching, digital selling, and secure, practical AI come together in one natively built platform. Guidance appears directly in everyday workflows so reps know what to say, share, and do when it matters most. Organizations that switch to Allego reduce complexity and lower total software costs by consolidating multiple point solutions into one unified system. Allego Learning: Allego embeds learning into the flow of work so skills show up in real opportunities. AI Role Play lets sellers practice their pitch before the live customer call, backed by deal-specific scenarios and instant feedback. Built-in Conversation Intelligence captures buyer interactions, surfaces risks and opportunities, and connects coaching directly to deal performance. Allego Modern Content: Allego makes content easy to manage, personalize, and activate in selling moments. Centrally governed assets are surfaced through AI-powered search and CRM context so reps can quickly find and share what works. Deep analytics tie engagement to pipeline and revenue outcomes, giving marketing and enablement leaders clear proof of impact. Allego Digital Rooms: Allego Digital Rooms create secure, personalized buyer spaces that streamline engagement across the selling process. Reps and buyers collaborate in branded environments that centralize content, communication, and next steps. AI highlights engagement signals and recommends follow-up actions so opportunities maintain momentum and close faster. Allego takes a human-first approach to AI. Secure, practical AI is embedded across workflows to surface next best actions, highlight deal risks, reinforce messaging, and accelerate follow-up. All AI capabilities are grounded in approved content and governed with enterprise controls. Organizations using Allego report measurable impact, including up to 50% shorter sales cycles, 45% higher win rates, and significant reductions in enablement software spend. Allego is recognized as a Leader in the Gartner Magic Quadrant for Revenue Enablement Platforms and ranked #1 on G2 for Ease of Use and Customer Satisfaction. Learn more at www.allego.com

Average Rating: 4.6/5.0

Total Reviews: 724

How Do G2 Users Rate Allego?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.5/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Allego?

  • Seller: Allego
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Waltham, Massachusetts
  • Twitter: @allegosoftware
    1,043 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    215 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Enablement Manager
  • Top Industries: Financial Services, Medical Devices
  • Company Size: 44% Medium, 40% Large

What Do G2 Reviewers Say About Allego?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Allego, facilitating smooth navigation and effective self-practice in training.
  • Users appreciate the supportive guidance from Allego’s team, enhancing comfort and ease of using the platform.
  • Users value the intuitive interface of Allego, finding it easy to navigate and engage with content.
  • Users praise Allego for its excellent customer support that enhances the overall user experience and ease of learning.
  • Users appreciate the easy navigation of Allego, finding it intuitive and user-friendly for a seamless experience.
Cons
  • Users find the learning curve steep, with a frustrating interface that complicates customizing and editing tasks.
  • Users feel the missing features in Allego limit functionality, such as editing and detailed download permissions.
  • Users find Allego not intuitive, struggling with navigation and logical categorization of resources available.
  • Users find Allego not user-friendly, as navigating and setting up the platform can be quite challenging and frustrating.
  • Users find Allego suffers from poor organization, experiencing gaps in content management and outdated information.

What Are Recent G2 Reviews of Allego?

What Are G2 Users Discussing About Allego?

MeetGeek

MeetGeek is an AI meeting automation platform that records, transcribes, and summarizes every conversation, then turns it into action automatically. Notes write themselves, so you stay in the conversation instead of typing through it. Summaries, action items, and highlights land in the tools you already use: CRM, ATS, Slack, Notion, ClickUp, or any of 10,000+ apps via Zapier, Make, and n8n. Nobody has to remember to check a separate tab. Record any conversation, any way your team works: • Meeting Agent joins Zoom, Google Meet, and Teams straight from your calendar, and assists live during the call • Mobile app captures in-person meetings, interviews, and phone calls • Chrome Extension records browser-based calls with no bot in the room • Desktop App records any videoconferencing call locally from your laptop Everything lands in one searchable repository in the same structured format, no matter how it was captured. From there, it goes further than notes: • AI Chat answers questions across every meeting you've ever recorded • AI Meeting Agents run on a schedule or trigger on a keyword, then deliver scores, rankings, reports, and alerts wherever you want them • AI Voice Agents handle routine inbound and outbound calls on their own — qualifying, scheduling, following up • Meeting analytics built from 100+ KPIs show where your meetings lose time, drillable by person, team, or company Teams using MeetGeek replace up to 60% of their status meetings with summaries. Trusted by 50,000+ teams in 100+ countries. 100+ languages with automatic detection. SOC 2 Type II, HIPAA, GDPR, and CCPA compliant, with EU and US data residency. 2-minute setup, free plan to start, paid from $9.99/user/month. Ideal for: → Sales & Account Management: Enrich your CRM with insights from every call and close deals faster. → Recruiting & HR: Focus on the candidate instead of your notes, and let agents score and rank interviews for you. → Consultants & Agencies: Run high-quality client sessions while every requirement and commitment is captured for you. → Customer Success: Surface feedback, requests, and risk signals across accounts without listening back. → Product & Marketing: Turn customer calls into a searchable research library your whole team can use. → Leadership & Ops: See how the organization actually spends its meeting time, and fix it with data.

Average Rating: 4.6/5.0

Total Reviews: 488

How Do G2 Users Rate MeetGeek?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind MeetGeek?

  • Seller: MeetGeek
  • Company Website:
  • Year Founded: 2020
  • HQ Location: EU, RO
  • Twitter: @MeetgeekA
    248 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About MeetGeek?

AI-generated summary from verified user reviews

Pros
  • Users love the structured summaries and insights of MeetGeek, enhancing collaboration and meeting effectiveness.
  • Users find MeetGeek's ease of use exceptional, offering straightforward access and clear, detailed meeting notes.
  • Users love that they can rely on MeetGeek's accurate transcripts, allowing them to focus on engaging in the meeting.
  • Users value the seamless integration and AI-driven summaries of MeetGeek, enhancing collaboration and tracking of important meetings.
  • Users highlight the accuracy of MeetGeek in organizing minutes and summarizing key ideas effectively.
Cons
  • Users report accuracy issues with MeetGeek, particularly in translations and transcription of meeting details.
  • Users find the AI inaccuracies in translation and transcription frustrating, affecting the overall meeting experience.
  • Users experience meeting management issues, including echo problems and difficulty distinguishing relevant business discussions.
  • Users find transcript accuracy problematic, with occasional inaccuracies complicating accountability during meetings and discussions.
  • Users note the limited language support, wishing for options beyond just one preferred language for meetings.

What Are Recent G2 Reviews of MeetGeek?

What Are G2 Users Discussing About MeetGeek?

NUACOM

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

Average Rating: 4.8/5.0

Total Reviews: 321

How Do G2 Users Rate NUACOM?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind NUACOM?

  • Seller: NUACOM
  • Year Founded: 2009
  • HQ Location: Ireland
  • Twitter: @nuacomie
    742 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Construction, Computer Software
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About NUACOM?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Nuacom, highlighting quick resolutions and helpful onboarding assistance.
  • Users value the ease of use of NUACOM, appreciating its quick setup and helpful training resources.
  • Users highlight the helpful support team of NUACOM, ensuring a smooth transition and efficient service.
  • Users appreciate the easy setup of NUACOM, which streamlines the onboarding process for smooth functionality.
  • Users highlight the fantastic customer service of NUACOM, noting the friendly and efficient support provided.
Cons
  • Users experience call issues with missed connections and complicated configurations, hindering effective use of Nuacom.
  • Users face call limitations with missed calls and unnecessary voicemail time restrictions, complicating the communication experience.
  • Users wish for a wider selection of features, including headset options and multi-company access in the app.
  • Users find the dialer issues frustrating, noting slow performance and inaccurate name pronunciations impacting usability.
  • Users find NUACOM to be high cost, especially when needing multiple extensions or additional features like texting.

What Are Recent G2 Reviews of NUACOM?

What Are G2 Users Discussing About NUACOM?

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Modjo

Modjo is an AI sales workspace and conversation-based sales intelligence solution that helps sales teams capture, analyze, and act on customer interactions to improve sales execution and data accuracy. Modjo automatically captures customer conversations across calls, meetings, and emails, and transforms them into structured, actionable insights. By relying on real interaction data rather than manual reporting, Modjo provides sales teams with a clearer and more reliable view of what is actually happening in their deals, opportunity by opportunity. The platform is designed for B2B sales teams, including sales representatives, sales managers, and revenue operations teams. Modjo supports use cases across the entire sales cycle: meeting preparation, qualification, deal reviews, follow-ups, handovers between teams. Modjo reduces the time salespeople spend on reporting by automating low-value administrative tasks such as conversation summaries, CRM updates, follow-up drafts. This allows teams to focus more on customer engagement, deal strategy, and execution. Modjo integrates directly into existing sales tools and CRM systems, including HubSpot and Salesforce, ensuring adoption without requiring workflow changes. Modjo’s AI analyzes customer conversations to surface key elements such as risks, objections, stakeholder involvement, engagement signals, next steps. These insights help sales teams base decisions on factual data drawn from conversations rather than subjective notes or incomplete CRM fields. The platform includes ready-to-use AI agents designed to support common sales tasks such as meeting preparation, deal analysis, follow-ups, pipeline reviews, account handovers. These agents can also be customized to match a company’s sales methodology and processes. Today, more than 550 companies across Europe, including Doctolib, Bouygues Telecom, Pennylane, and Qonto, use Modjo to improve sales execution, increase data reliability, and support sales teams with conversation-based intelligence throughout the sales cycle.

Average Rating: 4.7/5.0

Total Reviews: 92

How Do G2 Users Rate Modjo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Modjo?

  • Seller: Modjo
  • Year Founded: 2019
  • HQ Location: Paris, FR
  • Twitter: @Modjo
    46 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Small, 42% Medium

What Do G2 Reviewers Say About Modjo?

AI-generated summary from verified user reviews

Pros
  • Users praise Modjo's time-saving AI summaries, enhancing focus during meetings and improving overall performance in sales and CSM.
  • Users find Modjo's ease of use remarkable, enhancing daily operations and team integration seamlessly.
  • Users value time-saving features of Modjo, enabling them to focus on meetings and boost productivity significantly.
  • Users appreciate the automation features of Modjo, which significantly reduce admin work and enhance customer interactions.
  • Users value the call recording feature of Modjo for enhancing performance and simplifying follow-ups with automatic summaries.
Cons
  • Users find the accuracy issues with Modjo's generated emails can feel unnatural and overly structured.
  • Users suggest improvements in branding and admin interface to enhance the overall user experience with Modjo.
  • Users note the inaccuracy in summaries and the lack of email follow-up suggestions, affecting overall reliability.
  • Users feel the product is expensive, suggesting it could be more affordable despite recognizing its value.
  • Users find the learning curve steep due to abundant insights and rapid feature updates that require constant adaptation.

What Are Recent G2 Reviews of Modjo?

What Are G2 Users Discussing About Modjo?

ZoomMate

ZoomMate is an AI workspace integrated into Zoom Workplace, designed to enhance productivity by transforming discussions into actionable outcomes. This innovative solution serves as a personal AI teammate that comprehensively understands, learns from, and acts on your daily tasks. By bridging the gap between conversation and execution, ZoomMate ensures that the decisions made during meetings and chats are effectively followed through, allowing users to focus on their core responsibilities. The target audience for ZoomMate includes professionals and teams who rely on collaborative tools to manage their workflows. Whether in corporate environments, remote teams, or educational institutions, users benefit from a seamless integration of AI capabilities into their existing Zoom ecosystem. ZoomMate is particularly useful for individuals who often find themselves juggling multiple tasks and tools, as it streamlines the process of tracking and completing work initiated during discussions. One of the standout features of ZoomMate is its ability to operate within the context of ongoing conversations. Unlike traditional AI assistants that require users to input specific commands, ZoomMate actively engages in the workflow by understanding the nuances of discussions and identifying next steps without needing explicit instructions. This proactive approach not only saves time but also reduces the cognitive load on users, allowing them to concentrate on strategic decision-making rather than administrative follow-ups. Additionally, ZoomMate consolidates various functions into a single platform, eliminating the need for multiple applications and licenses. This integration enhances data security by keeping sensitive information within the Zoom environment, reducing the risk associated with using disparate tools. The orchestration capabilities of ZoomMate allow it to manage tasks across different systems, ensuring that all team members are aligned and informed about project developments. In essence, ZoomMate redefines how teams collaborate and execute tasks by embedding AI directly into the workflow. Its unique ability to learn from interactions and provide context-aware assistance makes it a valuable asset for any organization looking to enhance productivity and streamline operations. By focusing on the follow-through of conversations, ZoomMate empowers users to achieve their goals more efficiently, transforming meetings into tangible results.

Average Rating: 4.6/5.0

Total Reviews: 269

How Do G2 Users Rate ZoomMate?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind ZoomMate?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 42% Small, 34% Medium

What Do G2 Reviewers Say About ZoomMate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ZoomMate, appreciating its intuitive setup and user-friendly interface for efficient meetings.
  • Users value the ease of use of Zoom AI Companion, enhancing productivity and simplifying meeting management.
  • Users find the ease of use of Zoom AI Companion invaluable for improving productivity and enhancing team communication.
  • Users find the AI Companion's meeting minute recording invaluable for enhancing productivity and streamlining communication.
  • Users find the efficiency of ZoomMate impressive, saving time and streamlining tasks effortlessly during meetings.
Cons
  • Users are frustrated by the missing features in ZoomMate, affecting functionality and usability during important tasks.
  • Users note that the transcription accuracy needs improvement, particularly for multi-language calls affecting meeting summaries' utility.
  • Users express frustration over the limited features of ZoomMate, which restricts functionality and often requires third-party tools.
  • Users express concern over accuracy issues with ZoomMate's transcription and summaries, particularly in multilingual contexts.
  • Users face Zoom issues like limited meeting duration, connectivity problems, and difficulties with chat tracking and AI transcription.

What Are Recent G2 Reviews of ZoomMate?

Convin.ai

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

Average Rating: 4.7/5.0

Total Reviews: 540

How Do G2 Users Rate Convin.ai?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Convin.ai?

  • Seller: Convin
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • Twitter: @convin
    12 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Policy Advisor
  • Top Industries: Education Management, Health, Wellness and Fitness
  • Company Size: 62% Large, 32% Medium

What Do G2 Reviewers Say About Convin.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Convin.ai extremely easy to use, making navigation and auditing tasks straightforward and efficient.
  • Users find the high accuracy of Convin.ai's call transcripts significantly enhances agent performance evaluation.
  • Users appreciate the user-friendly interface of Convin.ai, enjoying easy access to call stats and detailed insights.
  • Users find the auditing efficiency of Convin.ai very handy, with a user-friendly UI for tracking performance.
  • Users find Convin.ai very handy for auditing calls thanks to its user-friendly interface and easy navigation.
Cons
  • Users face challenges with auditing issues, including ineffective keyboard use and limited reporting structures.
  • Users find the inadequate reporting of Convin.ai frustrating, as it lacks user-friendliness and timely data presentation.
  • Users find that call flow management can be cumbersome, especially when using the keyboard for call controls.
  • Users find improvement needed in the solution, assistance, and referral aspects, seeking better efficiency and speed.
  • Users face inadequate AI capabilities that limit effective keyboard use and reduce overall accuracy during audits.

What Are Recent G2 Reviews of Convin.ai?

What Are G2 Users Discussing About Convin.ai?

Outdoo AI

Outdoo AI is the enterprise AI sales roleplay and coaching platform for customer-facing teams. Reps practice realistic sales, service, and leadership conversations against AI buyers built from your own calls, playbooks, and LinkedIn context, then get scored by the same AI scorecard that grades their live calls. That closed loop shows whether training changed real performance, not just completion rates. Outdoo AI is built for sales, customer success, support, and claims teams at organizations that run structured coaching and need to measure readiness. Key capabilities: - AI roleplays built from real calls, transcripts, playbooks, documents or a simple prompt, including multi-persona buying committees and video avatars - One scorecard for practice and live calls, aligned to MEDDIC, SPIN, BANT, Challenger or your own methodology - Call blitzes for high-volume SDR and outbound practice - Workflow training: reps practice the conversation and the CRM entry in the same session - AI Tutors that turn playbooks and SOPs into interactive training - Personalized micro-learning paths that target each rep's skill gaps - Manager dashboards for readiness, certification and coaching impact Outdoo AI fits your existing stack with 120+ integrations, SCORM and xAPI export to any LMS, and connections to CRM and conversation intelligence tools. It supports 120+ languages and enterprise security, including SOC 2, ISO 27001, ISO 27701, GDPR, HIPAA, SSO, and PII scrubbing. Trusted by 250+ enterprises worldwide, including Globe Life Insurance, Allstate Insurance, CMC, Invitation Homes, and Keller Williams. Outdoo AI ranked #1 for Best Results, Most Implementable, and Highest User Adoption in G2's Fall 2026 AI Sales Roleplay reports.

Average Rating: 4.6/5.0

Total Reviews: 181

How Do G2 Users Rate Outdoo AI?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Outdoo AI?

  • Seller: Outdoo AI
  • Company Website:
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • Twitter: @OutdooAI
    68 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 43% Medium

What Do G2 Reviewers Say About Outdoo AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Outdoo AI, finding it straightforward to implement and navigate effectively.
  • Users find Outdoo AI to be a helpful tool for mastering calls and improving sales pitches effectively.
  • Users value the recording feature of Outdoo AI, enabling efficient review and improvement of remote sales meetings.
  • Users value the AI-generated call summaries for their efficiency and clear insights on meeting discussions.
  • Users value the detailed call summaries and records from Outdoo AI, enhancing focus during meetings and improving follow-ups.
Cons
  • Users experience AI inaccuracy, reporting discrepancies in call ratings and missed inputs during outbound interactions.
  • Users experience call issues with Outdoo AI, such as unfair grading and inconsistent call participation.
  • Users report accuracy issues with Outdoo AI's call ratings, leading to inconsistencies in call assessments.
  • Users experience occasional recording issues, including delayed analysis, inaccurate transcriptions, and lack of notification for recordings.
  • Users note AI limitations include misunderstandings of accents and insufficient adaptability in CRM integrations, requiring external assistance.

What Are Recent G2 Reviews of Outdoo AI?

Kixie PowerCall & SMS

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

Average Rating: 4.8/5.0

Total Reviews: 855

How Do G2 Users Rate Kixie PowerCall & SMS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Kixie PowerCall & SMS?

  • Seller: Kixie
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Financial Services, Marketing and Advertising
  • Company Size: 83% Small, 16% Medium

What Do G2 Reviewers Say About Kixie PowerCall & SMS?

AI-generated summary from verified user reviews

Pros
  • Users find Kixie PowerCall & SMS to be remarkably easy to use, enhancing productivity with seamless CRM integration and fast dialing.
  • Users highlight the helpful support from Kixie's team, ensuring prompt assistance and enhancing the overall experience.
  • Users praise Kixie for its excellent customer support, noting prompt responses and helpful assistance from the team.
  • Users highlight the time-saving features of Kixie, enabling rapid dialing and efficient follow-ups without hassle.
  • Users highlight the automation capabilities of Kixie PowerCall & SMS, boosting efficiency and streamlining communication effortlessly.
Cons
  • Users find the call issues frustrating due to limited functionality and lack of detailed call oversight.
  • Users experience dialer issues that hinder call transitions and overall usability, affecting their efficiency with Kixie.
  • Users experience number issues with Kixie, such as missing call histories and occasional call registration problems.
  • Users note a lack of missed features like ringless voicemail and customizable reporting, impacting user experience.
  • Users experience connection issues that disrupt functionality, though most are resolved promptly after a reset.

What Are Recent G2 Reviews of Kixie PowerCall & SMS?

What Are G2 Users Discussing About Kixie PowerCall & SMS?

Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io.

Average Rating: 4.3/5.0

Total Reviews: 3,598

How Do G2 Users Rate Outreach?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.9/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Outreach?

  • Seller: Outreach
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Seattle, WA
  • Twitter: @outreach_io
    7,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,190 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 22% Large

What Do G2 Reviewers Say About Outreach?

AI-generated summary from verified user reviews

Pros
  • Users find Outreach to be easy to use, simplifying follow-ups and enhancing tracking capabilities for contacts.
  • Users value the automation and sequencing capabilities of Outreach, enhancing efficiency in prospecting and communications.
  • Users appreciate the ease of organization and follow-ups that Outreach provides, streamlining their outreach efforts effectively.
  • Users value the superior user interface of Outreach, enhancing personalized messaging and efficient pipeline management.
  • Users value the seamless integrations of Outreach, enhancing communication management and streamlining workflow significantly.
Cons
  • Users find a lack of in-depth analytics and automation features in Outreach, impacting email performance and functionality.
  • Users find a steep learning curve with Outreach, making it challenging to fully utilize its features effectively.
  • Users find Outreach difficult to navigate due to its numerous options and experience challenges in managing prospects effectively.
  • Users find the limited features of Outreach hinder collaboration and customization, impacting overall usability and experience.
  • Users find the limited customization of Outreach's reporting features to be a significant drawback affecting usability.

What Are Recent G2 Reviews of Outreach?

Voxjar

Voxjar is AI-powered call quality assurance an conversation intelligence. Connect your dialer or upload call recordings and Voxjar's AI scores every conversation against your own scorecard, surfaces coaching opportunities, and tracks agent performance over time. Instead of manually reviewing a 2-4% random sample of calls in spreadsheets, teams get consistent, explainable evaluations on 100% of their calls. Build custom scorecards ranging from simple pass/fail forms to weighted rubrics with conditional logic and auto-fail compliance gates. Every AI evaluation shows its reasoning, quotes the moments in the call that drove each score, and links back to the recording and transcript, so managers can trust the number and agents can see exactly what to change. Managers get dashboards, trend reporting, calibration tools, and coaching workflows. Agents get transparent feedback drawn from their own calls rather than generic advice. Compliance teams get automatic flags on the moments that matter, like missed disclosures or risky language. Voxjar connects to over 30 phone sytems, chat platforms, and CRMs. Including Nice CXone, RingCentral, Intercom, Convoso, Five9, Genesys and GoTo, with SFTP and API ingestion for anythign we don't currently cover. Voxjar is built for SMB and mid-market operations that need enterprise-grade QA coverage without enterprise procurement: customer support teams, outbound sales floors, collections agencies, legal intake desks, home services companies, and BPOs. Teams use Voxjar to replace manual QA spreadsheets, expand review coverage from a small sample to every call, cut evaluation time from 15-20 minutes per call to minutes across the whole day's volume, and coach agents with specific, evidence-backed feedback instead of averages.

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate Voxjar?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Voxjar?

  • Seller: Voxjar
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Provo, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 73% Small, 27% Medium

What Are Recent G2 Reviews of Voxjar?

Objectionly

Objectionly is an AI software built for insurance sales teams to save time on call review, improve agent's sales performance, automate admin work, and ensure compliance. We do this by integrating with your call recording software to have our AI analyze every call in seconds. This isn't some generic AI feedback - it's custom tailored to your exact sales process by uploading your scripts as the call scoring framework. This allows sales leaders to save 10+ hours a week so you can focus on higher leverage activities like recruiting for upcoming AEP. Once a call gets analyzed, we show exactly why the deal didn't close, take you to a clickable moment where it happened, and provide coaching feedback on how to handle the objection differently based on data of over 500,000 insurance sales calls. Your CRM is auto updated with post call notes. We don't just stop at providing coaching feedback. Using your call data, we built AI prospects that fit within your avatar for your agents to do AI roleplay with to train and improve. It's great for existing agents on the team, and even better for ramping up new agents before they take live calls. We work with insurance agencies in Medicare, Life, ACA, Ancillary products, and so much more. By using our software - you can finally get half your week back from manual call review, never have to nudge your agents to update the CRM, and feel confident that close rates & revenue per client is exactly where you want it. Go to Objectionly.com to book a demo today to learn more.

Average Rating: 5.0/5.0

Total Reviews: 16

How Do G2 Users Rate Objectionly?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Objectionly?

  • Seller: Objectionly
  • Company Website:
  • Year Founded: 2025
  • HQ Location: Chicago, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 100% Small

What Are Recent G2 Reviews of Objectionly?

Relate

Relate is an AI meeting intelligence and trust analytics platform that helps individuals and teams measure, understand, and improve the quality of their communication. It analyzes real meeting interactions using the proven Trusted Advisor Associates Trust Equation—a framework that defines trust through four measurable components: credibility, reliability, intimacy, and self-orientation. Each factor is assessed through over 50 behavioral sub-factors, providing a comprehensive and objective view of how trust is built and maintained across conversations. Relate is designed for professionals and teams who depend on effective communication and strong relationships to achieve results—such as sales teams, customer success managers, people leaders, and coaches. By translating complex interpersonal dynamics into measurable data, the platform helps users identify patterns, track progress, and strengthen performance across meetings and relationships. Each meeting is automatically processed to generate a Relate Trust Index Score and a detailed report highlighting strengths, growth areas, and next-step recommendations. Over time, users gain a personalized dashboard that visualizes trends, top-performing meetings, and communication growth. Relate integrates seamlessly with major meeting platforms to ensure continuous, privacy-first analysis without workflow disruption. Key capabilities include: Trust analytics: Quantifies the four drives of trust across 50+ sub-factors for precise, data-driven insight. Post-meeting reports: Provides trust scorecards and action items summarizing key outcomes and improvement areas. Personal dashboards: Tracks trust-building progress, highlights best meetings, and surfaces behavioral trends. On-demand AI coaching: Ask Sandi, Relate’s AI meeting coach, for personalized advice, context-specific guidance, and continuous support between meetings. Team benchmarking: Aggregates insights for leaders and coaches to identify strengths and guide targeted development. Secure integrations: Connects with Zoom, Microsoft Teams, and Google Meet with enterprise-grade data protection. Relate gives organizations an evidence-based way to understand how communication drives trust, alignment, and performance in the modern workplace.

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Relate?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)

Who Is the Company Behind Relate?

Who Uses This Product?

  • Company Size: 71% Small, 24% Medium

What Are Recent G2 Reviews of Relate?

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 727

How Do G2 Users Rate CTM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.8/10 (Category avg: 8.8/10)

Who Is the Company Behind CTM?

  • Seller: CTM
  • Company Website:
  • Year Founded: 2009
  • HQ Location: 231 Najoles Rd Suite 500, Millersville, MD 21108
  • LinkedIn® Page: www.linkedin.com
    133 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About CTM?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of CTM, which is always quick to assist and resolve issues.
  • Users value the ease of use of CTM, appreciating its intuitive interface and strong support resources.
  • Users value the extensive features and excellent customer support of CTM, enhancing day-to-day operations and training.
  • Users benefit from accurate call tracking with CTM, providing valuable insights to optimize marketing strategies and enhance training.
  • Users highlight the user-friendly interface and effective customer support, enhancing their overall experience with CTM.
Cons
  • Users find the learning curve steep, making it difficult to utilize the full potential of CTM effectively.
  • Users find the complexity overwhelming due to extensive options and advanced features that are difficult to navigate.
  • Users find difficult navigation in CallTrackingMetrics, particularly for new users, complicating their experience while accessing features.
  • Users find the steep learning curve of CTM challenging, making initial setup and integration difficult.
  • Users face challenges due to the missing functionality of preset templates and limited global number availability on CTM.

What Are Recent G2 Reviews of CTM?

What Are G2 Users Discussing About CTM?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.5/5.0

Total Reviews: 168

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 25% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users face a steep learning curve when mastering the Puzzel CX Platform, which can hinder initial setup and use.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.

What Are Recent G2 Reviews of Puzzel CX Platform?

Mihup

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.

Average Rating: 4.7/5.0

Total Reviews: 67

How Do G2 Users Rate Mihup?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Mihup?

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 59% Medium, 25% Small

What Do G2 Reviewers Say About Mihup?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Mihup, enhancing customer understanding and service quality through efficient analysis.
  • Users find Mihup's platform to be easy to use, enhancing call evaluation and report generation effortlessly.
  • Users appreciate the easy implementation and user-friendly features of Mihup, enhanced by excellent customer support.
  • Users appreciate the accuracy and clarity in speech analytics of Mihup, enhancing customer interaction understanding significantly.
  • Users find Mihup's call recording excellent for analytics, enhancing effectiveness in contact center call analysis.
Cons
  • Users find the user interface issues of Mihup detract from an otherwise smooth and efficient experience.
  • Users find the initial setup time-consuming and suggest improved documentation and communication for better onboarding.
  • Users find the poor UI design of Mihup cluttered and challenging, impacting overall experience with the product.
  • Users face accuracy issues with Mihup, impacting the reliability of information and ease of use in various environments.
  • Users find the dashboard issues frustrating, citing poor UI responsiveness and a lack of personalization.

What Are Recent G2 Reviews of Mihup?

Julie Jung
JJ
Researched and written by Julie Jung
Updated October 9, 2026