G2

Louis B.

Senior Director, Customer Success & Content Acquisition

Mid-Market (51-1000 emp.)

10/27/2026

"Voxjar Transformed Our QA Coverage with Fast Onboarding and Flexible UI"

5/5

What do you like best about Voxjar?

Voxjar enables Sovra to analyze approximately 80% of its monthly call volume, up from 3%, with the same single QA professional. That person now spends their time on coaching and documentation instead of simply listening to recordings. The ability to easily self-onboard and hit the group running was a huge asset to the ability to implement quickly and the UI/UX was very user friendly, with a ton of flexibility to cater to our company's needs. Review collected by and hosted on G2.com.

What do you dislike about Voxjar?

The only real challenge was integrating directly with a specific phone provider. However, the team at Voxjar put in a lot of effort to build a custom integration so we could get up and running with full automation as soon as possible. It took a bit more work to automate than expected, but they still got us there. Review collected by and hosted on G2.com.

What problems is Voxjar solving and how is that benefiting you?

At 10,000 to 15,000 monthly interactions and climbing, Sovra's quality assurance function was stretched to the breaking point. A single QA professional was manually reviewing roughly 3% of calls - a shotgun approach that left the organization flying blind across its most important customer touchpoint. This went to 80% of all calls, with the remaining being invalid, short, or unnecessary calls. Review collected by and hosted on G2.com.