Convin consistently brings new innovations in a short time understanding to our organizational requirements, including automation, voice agents, and automated tools to analyze customer interactions across channels. It also provides real-time agent assistance and call quality analyzing features, and it integrates with CRM and telephony systems. Any changes we suggest for our organization are delivered promptly and are tailored clearly and concisely to our business model. Review collected by and hosted on G2.com.

Dislike - we faced dislike in terms of pricing, in terms of voice agent we felt voice can be better human like, TTS quality is still lagging behind the market and their Ai insights still need some human validation Review collected by and hosted on G2.com.