Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.
Average Rating: 4.2/5.0
Total Reviews: 100
How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?
- Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
- Omnichannel: 8.5/10 (Category avg: 8.6/10)
- API / Integrations: 8.3/10 (Category avg: 8.6/10)
- Progressive Dialing: 8.5/10 (Category avg: 8.6/10)
Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?
- Seller: Vonage
- Year Founded: 2001
- HQ Location: Holmdel, NJ
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Twitter: @Vonage
11,195 Twitter followers -
LinkedIn® Page: www.linkedin.com
2,776 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Information Technology and Services, Computer Software
- Company Size: 52% Medium, 28% Small
What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Vonage Contact Center, enjoying seamless integration and functionality.
- Users appreciate the helpful customer support of Vonage Contact Center, enhancing their experience with seamless CRM integration.
- Users highlight the easy setup of Vonage Contact Center, enabling quick integration and user-friendly access anywhere.
- Users value the easy integrations with CRM systems, enhancing efficiency and user experience in their organizations.
- Users praise the seamless CRM integration of Vonage Contact Center, enhancing personalized service and efficiency.
Cons
- Users experience call issues with slow connectivity and difficulties in changing outbound numbers, impacting their operations.
- Users experience customization difficulty with Vonage Contact Center, facing challenges in tailoring features to specific workflows.
- Users find Vonage Contact Center to be expensive, though its value may outweigh the cost compared to alternatives.
- Users find the limited customization options of Vonage Contact Center restrict their ability to tailor workflows effectively.
- Users report communication issues with spam marking and occasional message delivery problems, affecting call connectivity.
What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?
"Easy to use, love the simple"
Rating: 4.0/5.0 stars
— Alba P.
"I have had Vonage for years and had no issues"
Rating: 4.5/5.0 stars
— Caprice R.

