G2

Conor B.

Mid-Market (51-1000 emp.)

2/11/2025

"Powerful Support, User Friendly - But Sluggish at Times"

4/5

What do you like best about MaxContact?

I like how much the support team is well equipped to handle many queries from myself. The expansive knowledge base on the support hub is a fruitful resource for a learning analyst. Having the support team on hand for more advanced queries as well as the knowledge base to self-serve, these two resources become powerful in tandem to get the best possible solution. The process of building campaigns from scratch is relatively user-friendly, and the knowledge base was a very valuable resource to me, especially when I was new. Review collected by and hosted on G2.com.

What do you dislike about MaxContact?

The general slowness of the platform on certain pages needs optimizing, it can become sluggish quite often even with great network connection. Record History, Report Viewer, and Scripting Viewer are the worst offenders for slowness. Review collected by and hosted on G2.com.

What problems is MaxContact solving and how is that benefiting you?

MaxContact consolidates all omni channels and telephony solutions, improving our customer contact management. The supportive team and knowledge base provide a strong combo for solving queries efficiently, allowing us to self-serve for common issues while having support ready for complex queries. Review collected by and hosted on G2.com.