--- title: Yotpo Reviews meta_title: 'Yotpo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 265 reviews by the users' company size, role or industry to find out how Yotpo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 265 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Yotpo Reviews **Vendor:** Yotpo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 265 ## About Yotpo Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more ## Yotpo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication. (22 reviews) - Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes. (21 reviews) - Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success. (16 reviews) - Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively. (14 reviews) - Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards. (12 reviews) - Customer Reviews (10 reviews) - Easy Integrations (8 reviews) - Integrations (8 reviews) - Users appreciate the **effective loyalty program** that drives growth, backed by excellent customer service and quick updates. (8 reviews) - Reputation Management (7 reviews) **What users dislike:** - Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration. (11 reviews) - Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy. (8 reviews) - Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance. (6 reviews) - Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability. (6 reviews) - Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support. (5 reviews) - Integration Issues (5 reviews) - Users express dissatisfaction with **poor customer support** , highlighting lengthy response times and unhelpful communication. (5 reviews) - Users often face **SMS issues** with Yotpo, including poor segmentation and unexpected customer messaging mishaps. (5 reviews) - Usage Difficulty (5 reviews) - Complexity (4 reviews) ## Yotpo Reviews ### 1. Good Platform in need of improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Larry W. | Vice President of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Yotpo?** Fairly easy integration at first. General review syndication works as it should. After purchase review emails are sent out, as scheduled. **What do you dislike about Yotpo?** Platform is stuck in time. Lack of new features and issues that existed 3, 4 or 5 years ago never get fixed or addressed, as I expected they would be. For instance, if you have syndication set up, it will send Questions (from Q&A) to every syndicated Help Desk. So our customer service gets the same Question emailed to them 5 or 6 times. If they answer from one of the syndicated Question emails, it goes nowhere, does not get displayed and serves 0 purpose. Their support can't even clarify why their system sends this multiple times. Also, if a customer purchases, for instance, 3 products and we send a review request for Product A but they write a review for Product B, I cannot change the review and make it available for Product B. I would have to download the entire database of reviews, change it in the CSV file and re-import it. Not worth the time, but very frustrating that we are leaving reviews not published because of a simple user error that should be able to be corrected with a couple clicks of my mouse. Customer support is spotty, at best. Our plugin version also apparently is old and Yotpo has not even been able to verify what trigger is used in our installation for sending out the review request. We've had lots of reports of customers getting review requests before they receive their shipment. Not good when they can't even tell you with certainty what their system is doing. Beyond frustrating. **What problems is Yotpo solving and how is that benefiting you?** Gathering and displaying reviews for our website. **Official Response from Shani Zakai:** > Thank you for taking the time to leave a review, we really appreciate it. We are constantly working on improving our product and our features, and your feedback is a critical part of our progress. Our customer support team is available to answer 24/7, if you have any questions, concerns, or if you need any help with the features available to you, feel free to contact us and we will be happy to help you. ### 2. Longstanding Yotpo User **Rating:** 4.5/5.0 stars **Reviewed by:** Shane S. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Yotpo?** Yotpo is makes it easy to use reviews across all channels. From our website to emails to social, Yotpo helps us leverage customer reviews to the max. It's integration is simple and the dashboard is easy to navigate. **What do you dislike about Yotpo?** Because of the amount of data being presented on screen, it can at times load a bit slow. So, a good internet connection would be my recommendation. I wish there was more ability to customize the style of review emails without paying extra. **What problems is Yotpo solving and how is that benefiting you?** We're a small business, so we rely heavily on what customers say about us. It's great to get feedback through reviews. Also, because Yotpo provides a Q/A feature, we can quickly respond to customer questions that get posted on our website. We also use their Visual Marketing Studio to bring the projects that our customers are doing to the forefront and build a community. **Official Response from Shani Zakai:** > Thank you for leaving a review, we truly appreciate it! We’re so happy to hear you’re enjoying using Yotpo. If you have any questions regarding your customization options, our support team will be happy to assist you. ### 3. A must have app to provide an enhanced customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Maika N. | E-Commerce Manager, Tobacco, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Yotpo?** We use Yotpo for customer reviews, loyalty, referrals and SMS marketing. All services integrate seamlessly together and we are able to monitor and track our customer's experience in one place **What do you dislike about Yotpo?** Their data and analytics could be improved. Their reports can take while to load and there would be better quality of analytics **What problems is Yotpo solving and how is that benefiting you?** We're able to create a unique loyalty program for our business, this has resulted in an increased percentage of returning customers. **Official Response from Shani Zakai:** > We appreciate your feedback! We’re constantly looking for way to improve our products, and we encourage you to reach out to our team so that we can learn more about what you’re experiencing with our data and analytics dashboards. ### 4. Support is helpful **Rating:** 3.0/5.0 stars **Reviewed by:** Tami E. | Chief of Stagg, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Yotpo?** Yotpo has been good. BUT where they have shined is customer support. Going above and beyond when needed to help make things happen. **What do you dislike about Yotpo?** I would love if we could do more within itself with data. **What problems is Yotpo solving and how is that benefiting you?** I enjoy how easy the SMS platform is, I also love the SMS team. Loyalty is a little trickier for us. Reviews are easy. **Official Response from Shani Zakai:** > Thank you for sharing your feedback with us — we’re so happy to hear that our support team has been so helpful! With the Yotpo platform, you have access to connected data which allows you to create more connected experiences for your shoppers. If you need assistance seeing what that looks like within our platform, reach out to our team. ### 5. One of the Best Product Review Platforms Available **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay D. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** Easy to use, full-service platform. The features are robust and the opportunities to scale and optimize are virtually endless. Compared to similar tools like Stamped, Yotpo's product offering is greater and in my experience, more reliable. **What do you dislike about Yotpo?** The review request emails require some knowledge of CSS (or access to a developer) to make them look & feel on brand. Also, there were a few enhancements that were buggy- for example, the Yotpo developers added an anchor link so that users would be brought to the "Leave a Review" section of our product pages, but this anchor link only worked on desktop and Android devices, not iOS. **What problems is Yotpo solving and how is that benefiting you?** We were able to get product reviews up and running quickly. Scaling has been an ongoing effort, with no shortage of optimization opportunities. **Official Response from Shani Zakai:** > Thank you for leaving a review, we appreciate your feedback. We’re sorry to hear that you’re experiencing some issues. At Yotpo, we’re constantly working to improve our products and services. Please reach out to our support team to help optimize your review request emails and find a solution to some of the issues you’re facing. ### 6. expensive compared to new alternatives **Rating:** 2.5/5.0 stars **Reviewed by:** Michelle F. | Vp Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Yotpo?** Its important for us to get reviews on our website and from customers. Is yotpo a better solution than others? Not sure. **What do you dislike about Yotpo?** The cost for both reviews and loyalty is high. We just learned about stamped.io and other platforms that do the same and cost a fraction of the price. Will probably switch over to something more affordable. Since we've worked with them, they've had a lot of internal changes. We'd get a new CSM or account manager every 6 months or so, maybe less. It seemed like there were either a lot of internal org shifts or people quit. **What problems is Yotpo solving and how is that benefiting you?** Putting our customer reviews on our website. **Official Response from Shani Zakai:** > Thank you for leaving a review. We really value your feedback, and we apologize for any inconveniences you may have experienced with pricing and our CSM team. We’re constantly working to improve our pricing and packaging offerings, and to extend a helping hand and expert advice so that brands like yours can excel. We encourage you to reach out to our support team so that we can help set you up for success. ### 7. Reviews and Loyalty Program **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy D. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Yotpo?** The reviews and Loyalty program are super easy to install and work within your specific platform. It is easy for your staff to approve and reach out to customers about their reviews and comment about their specific ones. **What do you dislike about Yotpo?** We cannot use the SMS platform because of our restricted product space we are in. The platform is pretty expensive more small business and it would be good to have a cheaper option with good functionality. **What problems is Yotpo solving and how is that benefiting you?** We mainly use Yotpo for our reviews and loyalty programs. It gives us a good platform to approve and reject reviews and offer a loyalty program to our customers. **Official Response from Shani Zakai:** > Thank you so much for your feedback. We’re always working to improve our pricing and packaging options to ensure that brands have access to the plan and functionality that best meets their needs. Please reach out to our support team to learn more about our package offerings, and to share more information about the issue you’re having with the SMS platform — we’d love to work together to make sure you’re optimized for success. ### 8. Building community **Rating:** 5.0/5.0 stars **Reviewed by:** Gwen B. | Founder CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** I appreciate the synergies between the yotpo programs, they create holistic experience for community we are working to build. The reviews, loyalty and UGC all separately yet together create many different touch points that keep our community engaged. **What do you dislike about Yotpo?** I can't say that there is a feature I dislike, at the moment. We are about 3 months in to using all of the features collectively. I'll circle back in another few months with an update. **What problems is Yotpo solving and how is that benefiting you?** Brand awareness and community building is our goal with yotpo. A part of building community is connecting with new people and also keeping your current audience engaged. The programs are allowing us to do both. **Official Response from Shani Zakai:** > Thank you for leaving a review; we’re glad to hear that you’re enjoying Yotpo. ### 9. I love Yotpo <3 **Rating:** 5.0/5.0 stars **Reviewed by:** Ateat S. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** Yotpo has made it easy to continue to grow and make improvements to our product reviews. The support is great and now with the help of the yotpo community it is even more helpful. We use the visual curation piece and I love it so much. It really helps with conversion on our site. **What do you dislike about Yotpo?** The biggest pain point currently is the impact that yotpo has on our site speed. I do know they are working to improve this so I'm excited about the future. **What problems is Yotpo solving and how is that benefiting you?** Yotpo allows our audience to see inspirational ideas for our classroom decor product, along with providing security an trust in our other educational products. **Official Response from Shani Zakai:** > Thanks so much for your feedback! Our new Reviews Widget 3.0 has been optimized for speed to ensure that your site loads effortlessly. Check out our support page in the link attached or reach out to our team to learn more. ### 10. YotPo Is An Amazing Add-On To Any Organization's Marketing/Communication Stack! **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh B. | Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** 1. The YotPo platform is very intuitive and simple. 2. The customer support team is awesome. 3. The reviews look pretty and helped us increase conversion rates by more than 100%. 4. The integration with other apps/platforms is seamless. **What do you dislike about Yotpo?** Nothing much tbh! If I have to pick something, I guess, I would say that I don't like that we have to pay for some of the add-on features. **What problems is Yotpo solving and how is that benefiting you?** We realized that we needed to collect customer reviews so that we can leverage those in our marketing (UGC Content). Additionally, we wanted reviews to appear in our Shopping ads (which is what YotPo helped with). **Official Response from Shani Zakai:** > Thanks so much for leaving a review, we’re happy to hear that you enjoy using the Yotpo platform. ### 11. Yopto is the OG of the review apps **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** What is great about Yopto is unlike a lot of the other review apps it works not it's on Shopify, but WooCommerce / WordPress as well. That's a huge advantage for me who develops on both platforms. **What do you dislike about Yotpo?** Not really too many downsides. It could use some help regarding accessibility but that's about all. **What problems is Yotpo solving and how is that benefiting you?** It helps my clients get more reviews that Google wants to see yo validate the overall success of a store and rank it higher. And it makes it easier for clients to handle the design without needing my help beyond embedding it. **Official Response from Shani Zakai:** > Thanks for your feedback, we appreciate it! ### 12. Great All In One Platform For All Things CX **Rating:** 5.0/5.0 stars **Reviewed by:** Al S. | SMS + Email Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** I love the synergies between the various Yotpos features, including the loyalty & SMS cross-channel capabilities. These synergies have allowed us more opportunities to reach out to our loyal customers and reward them in unique ways. **What do you dislike about Yotpo?** The biggest issue we face with the Yotpo platform is the lack of specific segmentation capabilities that other platforms, such as our email provider, offer. **What problems is Yotpo solving and how is that benefiting you?** Yotpo is allowing us to automate many aspects of our customer experience, including SMS flows and campaigns, Loyalty campaigns, UGC for our site, Reviews, and more! **Official Response from Shani Zakai:** > Thank you, we appreciate your feedback. Reach out to our support team to learn more about our partner integration options to help segment your messaging. ### 13. Useful platforms with great team support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** The platforms we use are very much suited to our eCommerce business and they continue to develop based on customer feedback for improvement. I have felt very supported by the Yotpo teams as well, who have always helped set up the platforms in the best way, and helped strategize and grow our business, as well as being genuinely lovely people. **What do you dislike about Yotpo?** We have experienced some technical glitches with Yotpo syncing with other platforms, such as Klaviyo, which is extremely important for our business. Also the layout of the loyalty program could be a lot more user-friendly. **What problems is Yotpo solving and how is that benefiting you?** Connecting to our customers via SMS and converting via this platform through flows and campaigns. Providing data and insights into customer loyalty and retention, running our loyalty program. **Official Response from Shani Zakai:** > Thank you for sharing your feedback with us, and happy to hear that you feel supported by our team. If you’re still experiencing glitches with our Klaviyo integration, please reach out to our support team for assistance and to learn more about optimizing your loyalty program layout. ### 14. I've had an amazing experience with Yotpo **Rating:** 5.0/5.0 stars **Reviewed by:** The Big 8 Crate S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Yotpo?** The customer service is unmatched. The support agents are the most helpful I have ever found with any platform and they go above and beyond to satisy my needs every time. **What do you dislike about Yotpo?** I really don't have any dislikes, everything has been great. I'm hoping that the subscription plugin will be a success. I hope you are able to launch it quickly and successfully. Subscription plugins like recharge (what I'm currently using,) have lots of bugs and aren't very user friendly so I hope yours is an exception. **Recommendations to others considering Yotpo:** This is the best review/referral program software you will find for the price. Especially for startups who don't have a large budget. **What problems is Yotpo solving and how is that benefiting you?** I really appreciate that you have a free plan for startups. That really helped me in the beginning. Yotpo seems to be the most cost effective review/rewards program service for small businesses. I shopped around quite a bit before I found you guys and all of my needs have been met for the best price I could find. **Official Response from Shani Zakai:** > Thank you for taking the time to leave a review, we truly appreciate it! ### 15. We've been live for a year now and..... **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond A. | Coffee Drinker supreme, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** It's stable and easy to use. The biggest compliment I can pay a software partner is to say that I rarely need to deal with them which means their software works and does its job. **What do you dislike about Yotpo?** It's pretty solid. One thing that would be nice is more personalized item recommendations in the review email requests. **What problems is Yotpo solving and how is that benefiting you?** It brings reviews and the ability for customers to ask questions to our site. We're collecting a lot more reviews with Yotpo than our old software. **Official Response from Shani Zakai:** > Thanks for leaving a review, we really appreciate your feedback. Please reach out to our team to learn more about how you can leverage our email integration partners to help personalize and segment your review requests. ### 16. SMS Marketing and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Mauro G. | Coordinatore e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Yotpo?** Using text messaging as a means of communication might seem 'old-fashioned' but it worked very well for our company! Thanks to text messaging, we were able to reach our customers who are of a certain age range and, therefore, not much of a user of modern social networks (whatsapp). **What do you dislike about Yotpo?** Perhaps my least favourite part is the cost of SMS, considering we are in 2021. It's true that it's easier to reach customers but if you create several automatic flows or create SMS marketing campaigns, in addition to the cost of the SMSBump plan (there is also the free plan) you have to add the cost for each SMS and if you have a very large customer database the costs also become large... **Recommendations to others considering Yotpo:** If your customers are unfamiliar with modern social networks or if you simply want to try another marketing channel (there are never enough of them to reach all your potential customers) use SMSBump without any problems: you will be surprised by its ease of use, the automations you can create (there are also standard ones that already work very well!) and the SMS campaigns to engage and retain your customers. **What problems is Yotpo solving and how is that benefiting you?** The main problem we had in the company is that our customers are not familiar with modern communication networks and we had a very difficult time managing orders because of this. Instead, since we installed SMSBump, our customers receive all our communications in a timely manner and they respond promptly! This has made customer service and order processing easier for us. **Official Response from Shani Zakai:** > Thank you for taking the time to leave a review, it really means a lot to us. Our team is constantly iterating our plans to offer our customers the best option for every stage of their journey; however, we understand that not all are the best fit for everyone. We are happy to assist you if you have any questions regarding your current plan or any of our other plans. ### 17. Best in the game **Rating:** 4.0/5.0 stars **Reviewed by:** Joel F. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** The growth and support. The Yotpo you see today won't be the same you see in 3 months, for the better! **What do you dislike about Yotpo?** The other side of the coin from the best - there is a lot of room to improve, especially when it comes to the UX. **What problems is Yotpo solving and how is that benefiting you?** It's positioning itself as a one-stop shop for all things digital and customer insights. Having one place house all of the features Yotpo incorporates allow us to gain better insight. **Official Response from Shani Zakai:** > Thank you for sharing your feedback with us, and glad to hear that you enjoy using Yotpo. Sorry to hear that you’re experiencing difficulties with our interface. Please reach out to our support team to assist you with some of the UX issues you’re facing. ### 18. Yotpo is the Gold Standard **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Yotpo?** While there are lots of companies out there that can help you in review accrual, Yotpo has proven to be the most able partner for us. Service has always been first and foremost and they have our strongest endorsement. **What do you dislike about Yotpo?** There are cheaper solutions out there - but I don't believe there's a better one. The bar for entry might be high for some smaller companies (which isn't a "dislike" so much as a caution) but we consider it money well spent. **Recommendations to others considering Yotpo:** Using Yotpo Reviews in conjunction with their Loyalty program has given us a boost above and beyond that which we were seeing using Reviews alone. Our Yotpo partners are also on top of changes in the industry, such as when Google makes changes to their preferred review acquisition methods, and are able to inform and help us make the necessary updates to capitalize whenever possible. **What problems is Yotpo solving and how is that benefiting you?** Customer feedback is vital in our industry. People depend on the opinions of others to make their decisions, especially when a large number of similar choices are available. A healthy number of reviews coming on a consistent basis means new customers in particular have confidence when purchasing our products. **Official Response from Shani Zakai:** > Thank you so much for such a great review. We are absolutely thrilled to hear you’re enjoying Yotpo and seeing the results! ### 19. Great tool for generating product & site reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin D. | Sr. Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** I like that it connects easily with Shopify and the product review request emails are sent out automatically. It takes the pressure off of having to constantly check in on it. **What do you dislike about Yotpo?** Trying to customize email templates can be a bit cumbersome. **What problems is Yotpo solving and how is that benefiting you?** Generating product and site reviews. We were able to quickly get enough site reviews to start showing 5 starts next to our google ads. **Official Response from Shani Zakai:** > Thanks for leaving a review, we value your feedback. ### 20. Great support team and user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Megan P. | Digital Marketing Exec, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** Launched Yotpo for Reviews and L&R and have seen really high engagement on the site so far. Captured lots of high quality reviews and implemented a UGC gallery on site which has also drove conversions. Fantastic support team who are quick to respond. **What do you dislike about Yotpo?** Nothing so far! Everything has worked fine. **What problems is Yotpo solving and how is that benefiting you?** Building social proof and encouraging customers to return to the brand to share their feedback. **Official Response from Shani Zakai:** > Thanks for sharing your feedback with us! ### 21. Would recommend in certain situations. **Rating:** 2.5/5.0 stars **Reviewed by:** Timothy H. | Media Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Yotpo?** Yotpo's tools are extremely well put together and integrate well with a lot of other services. They have excellent enterprise customer support and their service does provide excellent value for Shopify stores. The integration of their ecosystem is definitely a benefit for stores that are looking to ramp their marketing programs. **What do you dislike about Yotpo?** In my opinion, the cost of using Yotpo's system is too high compared to competitors that also integrate together better. We realized significant savings by switching services. Additionally, I feel that their script is a bit heavy and does contribute to site speed issues. **What problems is Yotpo solving and how is that benefiting you?** Providing better product review acquisition strategies through email integration. This tends to give us better conversion rates on products in our Shopify store. We also used Yotpo for displaying user-generated content on our website. **Official Response from Shani Zakai:** > Thank you for leaving a review — we really value your feedback. We’re committed to matching brands with the plan that best fits their needs and improving our products to ensure that customers have access to a seamless shopping experience. If you have any questions, or if you’re still experiencing difficulties with site speed, please reach out to our customer support team. ### 22. The Best UGC Platform **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Yotpo?** The interaction between ratings and reviews, as well as loyalty and rewards! **What do you dislike about Yotpo?** Lack of syndication is something I dislike about Yotpo **What problems is Yotpo solving and how is that benefiting you?** Finding good content on products I am interested in purchasing. **Official Response from Shani Zakai:** > Thank you for leaving a review, we really value your feedback! We’d like to learn more about what kind of syndication you’re looking for — our partner integrations allow you to share your reviews to Google, Facebook, and more. Feel free to contact our team for more information. ### 23. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Regina B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Yotpo?** Yotpo is easy to use and integrate into the website. Reviews are critical to us, and having a platform that seamlessly manages it has been beneficial. **What do you dislike about Yotpo?** It came sometimes be a challenge to find a particular review. **What problems is Yotpo solving and how is that benefiting you?** It solves the problem of reaching out to customers individually to find out what they think. I don't have the time to chase reviews and with Yotpo I don't even worry about it. **Official Response from Shani Zakai:** > Thanks for sharing your feedback with us! Our Reviews Tagging feature could be helpful in categorizing your reviews so that you can find them easier at a later time — learn more about it in the link attached. ### 24. Compatibility for Accurate Reward Account Balance **Rating:** 4.0/5.0 stars **Reviewed by:** Toschia T. | Client Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** We find it particularly easy to find all of our customer's purchasing and rewards history in one location for easy access. **What do you dislike about Yotpo?** Recently we discovered account balances in YotPo do not match customer profile information in Shopify. **What problems is Yotpo solving and how is that benefiting you?** At this time, we have not been able to get the rewards account balances synced even with Yotpo doing a backend platform reintergration. **Official Response from Shani Zakai:** > Thank you for leaving a review, we value your feedback. We’re sorry to hear that you’re having issues with account balances and customer information. Please reach out to our support team so that we can learn more about what you’re experiencing and determine what we can do to fix it. ### 25. Good platform **Rating:** 2.5/5.0 stars **Reviewed by:** Dylan B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Yotpo?** Great for reviews and tracking a specific subsector of our marketing. I do not know how to leverage past a certain point, but the email/text list has been great for us. **What do you dislike about Yotpo?** The pricing is a little expensive. I would be able to scale this more for a reasonable price because Okendo is cheaper and does almost exact same function for us. **What problems is Yotpo solving and how is that benefiting you?** It is solving remarketing or the ability to retarget our customers. We have seen a ton of reorders from our texts and chat bot. We also see customers come back for recurring orders. **Official Response from Shani Zakai:** > Thank you for leaving a review — we value your feedback. If you’d like to learn more about our pricing and packaging options, and understand how you can make the most out of all of the Yotpo solutions you’re using, reach out to our customer support team. We’re happy to talk through optimization strategies and identify which plan fits best for your brand. ### 26. Overall great review platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** Intergrationi with Gorgias. And very easy to respond to customers questions and reviews. **What do you dislike about Yotpo?** Cannot search individual reviews by YOTPO's case id# or customer email address. Cannot merge YOTPO reviews with customer email address to put all interactions on one ticket. Would like a category for shipping and transportation carriers so we don't get negative score against something completely out of our control when we shipped the item per our SOP. **What problems is Yotpo solving and how is that benefiting you?** Being intergrated with Gorgias is a time saver. Quick feedback so CS can respond to any negative review comments. **Official Response from Shani Zakai:** > Thank you for leaving a review. We really value your feedback, and we apologize for any inconveniences you may be facing. We’d like to learn more about what you’re experiencing and find a solution — please reach out to our support team. ### 27. Amazing Loyalty Platform! Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** The easy to use platform for loyalty program and reviews! It's the best I have seen. **What do you dislike about Yotpo?** Reporting could be better in some circumstances. Analytics is key here and wish we had more and more reports. **What problems is Yotpo solving and how is that benefiting you?** Rewards program and and easy way for reviews for our company **Official Response from Shani Zakai:** > Thanks for your feedback, we appreciate it! ### 28. Yotpo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Emily F. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Yotpo?** I like the option that we have to let customers see when an award has been added to their account. **What do you dislike about Yotpo?** Not super user-friendly, agent will need training on it before jumping in **What problems is Yotpo solving and how is that benefiting you?** Yotpo is giving us more ways to let customers earn and more ways they can use their points **Official Response from Shani Zakai:** > Thanks for leaving a review, we appreciate your feedback. ### 29. Texting customers really drives business **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa N. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Yotpo?** I love the texting ability all the suggested holiday templates make it easy to send out texts to remind customers of special occasions and sales. This drives business and traffic to my website. **What do you dislike about Yotpo?** nothing at all its a win-win and a useful tool **Recommendations to others considering Yotpo:** Amazing service that allows you to drive business via text messaging and so much more. They have amazing templates to guide you and remind you of texting opportunities that will drive more business to your site. Pricing is reasonable and the service is always up and running. **What problems is Yotpo solving and how is that benefiting you?** I have never had a issue so this does not relate to me **Official Response from Shani Zakai:** > Thank you so much for taking the time to leave a review. We're absolutely thrilled to hear you're enjoying using Yotpo SMSBump and seeing the positive results on your site! ### 30. It is easy to use and has lots of great useable features. **Rating:** 5.0/5.0 stars **Reviewed by:** Jayson H. | Research And Development Specialist At Jaylab Pro, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** The ease in which we can gather reviews from our customers. **What do you dislike about Yotpo?** It isn't conducive sending reviews to our monthly renewal customers because the volume adds up really fast. **What problems is Yotpo solving and how is that benefiting you?** Being able to gather individual product reviews and website reviews in an automated fashion. **Official Response from Shani Zakai:** > Thank you for your feedback. If you’d like to learn more about our review requests feature options, check out our support pages or reach out to our team for assistance. ### 31. it's working for us **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea M. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Yotpo?** i like how easy it is to moderate reviews when they come in **What do you dislike about Yotpo?** i don't like all the limits on the number of reviews. also, when i try to troubleshoot something, they refer me to a sales person who doesnt understand my needs **What problems is Yotpo solving and how is that benefiting you?** display reviews for potential clients **Official Response from Shani Zakai:** > Thank you for your feedback, we appreciate it! If you’ve reached your monthly order limit, we encourage you to take advantage of our Reviews Booster. Additionally, we welcome you to reach out to our support team to learn more about our other plan offerings. ### 32. Simple, Friendly UX and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Emma R. | Customer Experience Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** Their support and success team is wonderful! **What do you dislike about Yotpo?** Wish that there were more robust reporting features **What problems is Yotpo solving and how is that benefiting you?** Highlighting our customer's experience with our product to better build reputability **Official Response from Shani Zakai:** > Thanks for sharing your feedback with us, we appreciate it! ### 33. Awesome product **Rating:** 5.0/5.0 stars **Reviewed by:** Teresce J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Yotpo?** Product ratings shows on site right away **What do you dislike about Yotpo?** Nothing it's a great product and helpful **Recommendations to others considering Yotpo:** Best product I have used in a long time **What problems is Yotpo solving and how is that benefiting you?** It help other customers determine the products with the reviews **Official Response from Shani Zakai:** > Thank you so much for leaving a review! ### 34. Working with Yotpo SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** The ease of use in syncing Yotpo's SMS program into our Shopify store. **What do you dislike about Yotpo?** The only major downside would be the price of Yotpo's SMS messages. **What problems is Yotpo solving and how is that benefiting you?** Yotpo is offering a great solution to SMS marketing and we are benefiting by being able to utilize this to message our customers and prospects that we collect on our website. **Official Response from Shani Zakai:** > Thank you, we appreciate your feedback. We’re constantly working to improve our pricing and packaging offerings — if you’d like to learn more, please reach out to our support team. ### 35. Yotpo has been an amazing tool to add social proof to our website. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Yotpo?** It is easy to use and implement into our site. Our customers appreciate here from other customers about their experience. It adds a level of trust and legitimizes our product. The support team is also great. **What do you dislike about Yotpo?** Nothing that I dislike, really. It's a great product. **What problems is Yotpo solving and how is that benefiting you?** Creditability that our products work and are safe and effective. **Official Response from Shani Zakai:** > Thank you for leaving a review, it really means a lot to us. ### 36. Great App! **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Yotpo?** The review carousel is a great addition to my website. The interface of the app is clear and easy to use. A great tool for gathering real customer reviews. **What do you dislike about Yotpo?** There is no mid/low-level package options. Just free, then a $70 PM option. The free doesnt cover enough sales for me, but the $70 is too much of an expensive for me at the moment. It'd be good if there was a mid level option at say $25 PM which offered more than free but less than the $70. **What problems is Yotpo solving and how is that benefiting you?** Real customer reviews help drive more sales. **Official Response from Shani Zakai:** > Thank you for leaving a review, we truly appreciate it. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan and features or any of our other plans, please feel free to reach out to our support team at any time. ### 37. Stellar staff, great, easy to use products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** I appreciate the helpful staff and easy to use products. We have SMS, Reviews, and Loyalty & referrals from Yotpo. All have been great so far. **What do you dislike about Yotpo?** Not much to dislike, maybe if they were all on one webpage ? **What problems is Yotpo solving and how is that benefiting you?** Communication with our loyal customers and new customer acquisition. **Official Response from Shani Zakai:** > Thank you, we appreciate your feedback. ### 38. Valuable service to grow your business that's easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Yotpo?** Widget integration is easy to use and set up **What do you dislike about Yotpo?** Cost of service can add up pretty quickly **What problems is Yotpo solving and how is that benefiting you?** Yotpo allows us to capture authentic review and does so seamlessly. our review captures are basically on autopilot and growing our business **Official Response from Shani Zakai:** > Thank you for leaving a review! If you’d like to learn more about pricing and packaging, please reach out to our customer support team. ### 39. Reviews and referral are alright **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** All the basic functionality is there, but anything outside of that narrow scope is difficult. No added frills. **What do you dislike about Yotpo?** Sales staff sold us on some features that the onboarding staff does not know about. Going on week three and still no resolution. **What problems is Yotpo solving and how is that benefiting you?** Reviews and referral **Official Response from Shani Zakai:** > Thanks for leaving a review, and we apologize for any inconveniences you’ve been facing. Our products have many different features and customization options available. Please reach out to our customer support team to learn more about your options. ### 40. Great App for BigCommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** Easy to install and use. I'm receiving more reviews than before using Yotpo. **What do you dislike about Yotpo?** Still uncovering different capabilities. **What problems is Yotpo solving and how is that benefiting you?** Automatically requesting reviews on products and the site without doing anything extra. **Official Response from Shani Zakai:** > Thanks for leaving a review, and happy to hear that Yotpo is helping you collect more reviews. ### 41. Easy to implement and rich snippets work in Google. **Rating:** 5.0/5.0 stars **Reviewed by:** Trung T. | Senior Digital Optimization Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Yotpo?** Free version gives you enough exposure to the platform to really test out the features and see if they are a fit for the business. Really simple interface to use and rich snippets can be implemented using the code snippet or we can have a custom integration. **What do you dislike about Yotpo?** More default layouts would be nice for star ratings. Customization on what rich snippets to activate and deactivate at a page level would make things easier to manage. **Recommendations to others considering Yotpo:** Very responsive account management team. **What problems is Yotpo solving and how is that benefiting you?** Yotpo helps manage the process of collecting reviews and displaying them on the website. We take the review and rating count and add the stock level and price level to build out the rich snippet in Google search. **Official Response from Shani Zakai:** > Thank you for taking the time to leave a review! We’re thrilled to know that you are enjoying using Yotpo. If you have any questions regarding the customization options available to you, please feel free to contact our support team at any time. ### 42. Yotpo is great but a bit slow integrating **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** The fact that we can integrate with platforms such as walmart. **What do you dislike about Yotpo?** They are pretty slow in integrating and their communication is also slow. They also miss a few products that we had to constantly hound them to integrate. **What problems is Yotpo solving and how is that benefiting you?** They are able to integrate our reviews to marketplaces like Walmart and those customers are able to see them. **Official Response from Shani Zakai:** > Thank you for sharing your feedback with us. Sorry to hear that platform integration was on the slower side. If you’re still experiencing issues or would like assistance with product integrations, please reach out to our support team. ### 43. Great SMS Marketing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole L. | Content & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Yotpo?** We are loving all of the specific audience targeting that we're able to do with Yotpo's SMSBump. Being able to target portions of our audience that we know like certain products, or will be especially receptive to certain messages, really makes our SMS program thrive. **What do you dislike about Yotpo?** Creating the automation flows is somewhat cumbersome and confusing compared to other platforms that we have used in the past. It would also be nice if we could just be billed for our usage rather than always having to load money in to cover sends. **Recommendations to others considering Yotpo:** Yotpo's SMSBump is a great tool to both automate and augment your marketing tactics. Even when we don't include any sort of promotion or sale, we still get enough revenue from our sends to more than cover the cost of the send. **What problems is Yotpo solving and how is that benefiting you?** Yotpo's SMSBump is really helping us get the most out of our engaged audience and meet our customers where they are. Our customers are extremely receptive to SMS marketing, and we love being able to not only send them marketing messages and promotional information, but just check in with them about their orders in a way that's slightly automated but still has a human touch. **Official Response from Shani Zakai:** > Thank you for leaving a review, we appreciate it. We’re so happy to hear you’re enjoying using Yotpo and are seeing the benefits on your site! If you’re having trouble with your flows features, please feel free to reach out to our customer support at any time, and they will do their best to try and assist you. ### 44. YOTPO - An essential software for eCommerce Marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Manny F. | Director eCommerce and Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about Yotpo?** Seamless integration with Magento and then Google Ads, Shopping and Snippets. One can replace Facebook reviews with more authentic YOTPO ones. **What do you dislike about Yotpo?** Integration with Microsoft Ads, Bing Places and Google Business Profile. **Recommendations to others considering Yotpo:** If you are not using Yotpo for eCommerce then you're missing big time! **What problems is Yotpo solving and how is that benefiting you?** The feedback and positive criticism we've received is helping our organization to do better. **Official Response from Kate Bould:** > Hi Manny! Thank you for writing a review, we really appreciate your feedback. ### 45. Not just a software, a community! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Brand & Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Yotpo?** The support and ease of use for the technology! **What do you dislike about Yotpo?** Hard to find something about Yotpo I don't like! **Recommendations to others considering Yotpo:** It's a worthwhile investment. The team is great with sharing best practices and setting you up to succeed. Great company and product! **What problems is Yotpo solving and how is that benefiting you?** Customer Service and improving our brand by direct access to our customers is AMAZING **Official Response from Shani Zakai:** > Thank you so much for such a wonderful review! ### 46. I love this review service. It has helped our business greatly! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick G. | E-commerce administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Yotpo?** I love how we can integrate it with Google shopping ads and manage the reviews on our sites backend. **What do you dislike about Yotpo?** Only thing I dislike may be the price but at the same time we have more than made up for sales as a result. **Recommendations to others considering Yotpo:** It's worth the cost **What problems is Yotpo solving and how is that benefiting you?** Giving our customers confidence in the products we sell and as our company as a whole. **Official Response from Shani Zakai:** > Thank you so much for taking the time to leave a review, we really appreciate it! ### 47. Yotpo takes care of our SMS, Loyalty and Review needs **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah P. | Ecom manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Yotpo?** Having all 3 of our marketing channels on one platform makes it easy to review reporting and strategy **What do you dislike about Yotpo?** Having multiple reps handling our account. **What problems is Yotpo solving and how is that benefiting you?** Launching SMS and Loyalty has allowed us to interact with our audience through mediums other than our site and email, which helps drives conversions and overall branding **Official Response from Shani Zakai:** > Thank you so much for leaving a review, we really appreciate it! ### 48. Yotpo Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Yotpo?** Easy to use. Very reasonable price point. Has had much better response rate than the previous review app I was using. Great integration displaying reviews on Shopify site. Responsive live help. **What do you dislike about Yotpo?** Limited to 50 order on free plan, would like more but do have the option of purchasing ad-ons when needed without having to upgrade plan to next teir. Some features reserved for only more expensive plans. **What problems is Yotpo solving and how is that benefiting you?** Collecting site and proudct reviews. Displaying reviews on site. Automating collection and publishing to site. Improves site trust by displaying verified reiews on site. **Official Response from Shani Zakai:** > Thank you for leaving a review, we really appreciate it! If you have any questions regarding our plans or our pricing, please feel free to reach out to our customer support team. ### 49. I love it! It’s so user friendly and very easy to use! My customers love getting my sms messages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Yotpo?** I like that it's easy to use and it's not complicated at all. Pretty self-explanatory. **What do you dislike about Yotpo?** I don't have any dislikes about it at all. **What problems is Yotpo solving and how is that benefiting you?** Connecting with customers via SMS. It's makes the customers think they actually have a personal relationship with you. **Official Response from Shani Zakai:** > Thank you so much for leaving a review. We're absolutely thrilled to hear you're enjoying using Yotpo! ### 50. You will contact customer service quite a bit to be able to use it successfully. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Yotpo?** I like the access to the reviews and to be able to weed out the negative ones that are not real reviews. **What do you dislike about Yotpo?** I have issues with the rewards system frequently and have to chat with support quite a bit. It is quite expensive as well. **Recommendations to others considering Yotpo:** It is an organized program once you get it set up properly, but it is quite costly. Their customer support is abysmal and they are sneaky with their charges **What problems is Yotpo solving and how is that benefiting you?** It keeps all of the rewards points for us in an organized fashion and the reviews automatically send to social media on a schedule **Official Response from Shani Zakai:** > Thank you for taking the time to leave a review. We're always working on improving our product and our customer service and your feedback is a crucial part of our process. If you have any questions regarding the plan you're on or any of our other plans, please check out our pricing page for a breakdown of all our plan options, or reach out to customer support. ## Yotpo Discussions - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [View Yotpo pricing details and edition comparison](https://www.g2.com/products/yotpo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+17%3A12%3A27+-0500&secure%5Bsession_id%5D=7679f81a-1167-4f92-87fa-13634d9806f2&secure%5Btoken%5D=0f0c80e47dced56fe00b5c1e8749ea5ed6d21da99ce52778ae46f5fab1ea0048&format=llm_user) ## Yotpo Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MarketMuse](https://www.g2.com/products/marketmuse/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Yotpo Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Discovery** - Referral Program - Incentives **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Integrations** - Social Media - Content Creation - Multi-Channel Marketing - Rights Management - UGC Request Automation - Influencer Relationship Management - Feedback Management - Contest Management - Campaign Management - Workflow Management - Social Media Integration **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Support** - Onboarding - 24/7 Client Support **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Performance** - UGC Analytics - Lazy-Loading **Additional Functionality** - Sentiment Analysis - Alerts/Notifications - Mobile Access - Access Controls/Permissions - Collaboration Tools - For Creative Agencies - For eCommerce - ROI Tracking - Post Scheduling - Segmentation - Activity Dashboard - Marketing Calendar - Search/Filter - Hashtag Tracking - Influencer Discovery - AI/Machine Learning - Referral Tracking - Online Payments - Engagement Tracking - Customer Surveys - Ratings/Reviews - Content Delivery - AI Copilot - Personalization - Keyword Tracking - Approval Process Control - UGC Collection - Generative AI - Loyalty Program - Influencer Tracking - Customer Advocacy - Video Editing **In-House Management** - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Yotpo Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - 4.7/5.0 (421 reviews)