Introducing G2.ai, the future of software buying.Try now
Compare Trustpilot and Yotpo 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Open Loyalty
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
TextUs
Visit Website
At a Glance
Market Segments
Small-Business (62.5% of reviews)
Small-Business (74.7% of reviews)
Entry-Level Pricing
Starting at $299.00
Free Forever
Trustpilot
Star Rating
(235)3.4 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansYotpo
Star Rating
(256)4.3 out of 5
Market Segments
Small-Business (74.7% of reviews)
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Yotpo excels in Quality of Support with a score of 8.8, while Trustpilot falls short at 7.2. Reviewers mention that Yotpo's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers say that Yotpo's Text Messaging features, particularly Bulk SMS and Automatic URL Shortening, are highly rated at 9.3 and 9.0 respectively, providing a robust platform for customer engagement. In contrast, Trustpilot lacks comparable features, which users find limiting.
- Users on G2 highlight Yotpo's superior Order Management capabilities, especially in Review Forms and Community Q&A, scoring 8.1 and 8.2. Trustpilot's corresponding scores of 5.9 and 6.0 indicate a significant gap in functionality, with reviewers noting that Trustpilot's options feel basic.
- Reviewers mention that Yotpo's Loyalty Experience features, such as the Loyalty Engine and Rewards, score 7.9 and 8.0, respectively, providing effective tools for customer retention. Trustpilot, however, does not offer similar loyalty features, which users find disappointing.
- G2 users report that Yotpo's Reporting capabilities, particularly in Revenue Reporting and Dashboard, are rated at 8.4 and 8.7, offering detailed insights into performance. Trustpilot's lower scores of 7.4 and 7.8 suggest a less comprehensive reporting experience, which users feel limits their ability to analyze data effectively.
- Users say that Yotpo's Integrations are robust, with a score of 8.8, allowing seamless connections with various platforms. In contrast, Trustpilot's integration capabilities, rated at 5.0, are often described as lacking, making it harder for users to connect with their existing systems.
Pricing
Entry-Level Pricing
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
Trustpilot
Free Trial is available
Yotpo
Free Trial is available
Ratings
Meets Requirements
7.5
200
8.6
204
Ease of Use
8.0
203
8.5
206
Ease of Setup
7.6
111
8.1
138
Ease of Admin
7.8
106
8.2
127
Quality of Support
7.0
188
8.8
197
Has the product been a good partner in doing business?
6.9
103
8.5
124
Product Direction (% positive)
6.2
196
8.1
190
Features by Category
Collection
5.8
34
|
Verified
7.8
43
|
Verified
6.0
33
|
Verified
8.0
58
|
Verified
5.6
32
|
Verified
7.6
57
|
Verified
6.4
30
|
Verified
7.9
53
|
Verified
Feature Not Available
8.0
48
|
Verified
Agentic AI - Review Management
5.2
9
7.1
7
5.2
9
6.7
7
Moderation
5.7
28
|
Verified
8.1
59
|
Verified
5.8
28
|
Verified
7.9
55
|
Verified
5.9
26
|
Verified
7.7
43
|
Verified
Use Cases
6.3
28
|
Verified
8.5
60
|
Verified
6.1
26
|
Verified
7.7
43
|
Verified
5.6
28
|
Verified
8.2
53
|
Verified
Administration
Feature Not Available
7.5
51
|
Verified
6.3
24
|
Verified
7.5
40
|
Verified
6.3
25
|
Verified
7.9
50
|
Verified
6.1
26
|
Verified
8.1
51
|
Verified
Feature Not Available
7.5
33
|
Verified
Display Options
6.3
28
|
Verified
7.5
39
|
Verified
5.5
27
|
Verified
7.8
56
|
Verified
5.4
26
|
Verified
7.5
56
|
Verified
5.6
27
|
Verified
7.5
50
|
Verified
Generative AI
5.3
15
6.4
14
Loyalty Experience
Not enough data
8.1
36
Not enough data
8.1
36
Not enough data
7.3
30
Not enough data
8.0
33
Not enough data
7.0
22
Not enough data
7.6
27
Loyalty Platform
Not enough data
7.8
31
Not enough data
7.9
27
Not enough data
7.7
30
Not enough data
7.2
23
Not enough data
7.5
33
Agentic AI - Loyalty Management
Not enough data
4.0
7
Not enough data
5.2
7
Not enough data
5.0
7
Not enough data
4.0
7
Visual UGC
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Integrations
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
7.7
85
|
Verified
9.1
48
|
Verified
6.8
65
Feature Not Available
7.0
62
|
Verified
8.6
38
|
Verified
Reporting
Feature Not Available
8.1
18
6.7
54
|
Verified
8.0
36
|
Verified
7.7
82
|
Verified
8.5
52
|
Verified
Media Monitoring
6.6
52
|
Verified
7.1
15
6.6
53
|
Verified
7.9
34
|
Verified
Feature Not Available
8.2
28
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
7.7
15
Generative AI
6.4
14
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Trustpilot and Yotpo are categorized as Review Management and Online Reputation Management
Unique Categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.3%
Retail
7.1%
Marketing and Advertising
5.8%
Computer Software
4.5%
Consumer Goods
4.0%
Other
64.3%
Retail
20.3%
Apparel & Fashion
12.4%
Consumer Goods
11.6%
Health, Wellness and Fitness
7.1%
Food & Beverages
5.0%
Other
43.6%
Discussions
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Yotpo has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
