# What are the best chatbots for customer engagement tools?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2! I want to start a discussion with this community to identify the best chatbot platforms for customer engagement. See my entire list below and let me know your thoughts.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"> I’m especially looking for tools that help keep customers active, informed, and loyal through timely messaging, automation, and conversational support.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some of the top-rated platforms from G2’s <a class="a a--md" elv="true" href="https://www.g2.com/categories/chatbots">Chatbot Software</a> category:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fin-by-intercom/reviews">Fin by Intercom</a>: AI chatbot that delivers fast answers using your help docs. Helps boost satisfaction by resolving questions instantly and keeping users engaged.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-support-suite/reviews">Zendesk Support Suite</a>: Combines automated chat with multichannel support. Great for re-engaging customers across email, social, and web when they need help.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/birdeye/reviews">Birdeye</a>: Messaging and feedback platform that lets teams engage customers through chat, surveys, and review follow-ups.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/qualified/reviews">Qualified</a>: Conversational tool built for real-time engagement. Ideal for marketing and sales teams looking to personalize outreach and respond quickly to interest.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tidio/reviews">Tidio</a>: Affordable chatbot solution with proactive messaging, automation flows, and live chat. Works well for SMBs aiming to drive deeper user interaction.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">What chatbot platform has helped your team engage customers more effectively? Any tips for improving retention, satisfaction, or upsell with these tools?</p>

##### Post Metadata
- Posted at: about 1 year ago
- Author title: BBCOR Tester
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Has anyone here used Fin by Intercom to boost customer engagement? It’s often highlighted for its conversational AI and ability to guide users through support and sales journeys. Curious how well it performs in real-world engagement strategies. You can explore more chatbot tools here: https://www.g2.com/categories/chatbots.&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: BBCOR Tester





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